We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,595 reviews.
Send my parcel through parcel monkey, still not here after more than a week stuck in customs with no-one taking any action.
30/07/24 by Serge de Gheldere
Overcharged and they claim it was my error, IT WAS NOT, overcharged by £188. BEWARE THIS COMPANY IS OUTRAGIOUSLY BAD!
30/07/24 by Tony Henson
Very fast and efficient service. Thank you.
30/07/24 by Customergusspeed engineering
Really fast delivery and the updates along the journey were spot on.
30/07/24 by C Harrison
Excellent service thank you
30/07/24 by Violet-Maureen Mulhern
Well organised and good communication. Driver arrived on time and parcel arrived in perfect condition the next day.
29/07/24 by Jennifer Morten
Price very good and easy to book. Unfortunately the item took 7days to be delivered instead of 48hours. The was damaged on arrival despite being well packed.
29/07/24 by Brian Kirk
EASY TO USE, VERY HELPFUL
29/07/24 by karl
My parcel went missing and after after weeks of webchatting and sending numerous photos and evidences to Parcel Monkey, they just stopped responding to any messages. My parcel has now been missing for 4 months.
29/07/24 by Customer
Good options. Everything went well.
29/07/24 by Togs
Delivery was prompt and I was happy that there was a picture and detailed tracking that enabled me to prove return to the seller
29/07/24 by Avril
Very prompt collection and delivery when stated. Excellent service
29/07/24 by Customer
Booked the parcel to be collected twice and never collected.
28/07/24 by Customer
Easy to use
Good price
Prompt delivery
28/07/24 by MrStephenMoore
I have left Evri as it is unreliable. So I now use Fedx. There is a lot more to learn,I’m 77 and have a small business, but I’m getting there. I do find it is not often next day delivery and sometimes times we take our parcel and the machine doesn’t recognise it and we have to go again later. But as apposed to Evri the parcel do get there.
28/07/24 by vivienne walton
easy to use online service .Chose Parcel force as courier and they arrived to collect parcel when stated and delivered early.
excellent sevice provided by all
28/07/24 by Mr Iain Kerr
Really easy. Clear instructions.
27/07/24 by jason r
Delivered safely on time
27/07/24 by Sandra
Easy and quick.
26/07/24 by Mrs Flemen
I paid the full amount to have the parcel delivered within 2 to 4 days on the 19th of July and still have not received my parcel on the 26th of July
26/07/24 by Ian Mullins
Stoll waiting for a response back from you regarding my broken parcel its been over a month now and no response from your side my parcel was valued at £260.00 I sent in all the paperwork you needed so many emails nearly one everyday your the worst company Ive ever used people pleaded do not touch this company all they do is sent all your broken parcels to you then ignore you terrible not even worth a one star stay away please
26/07/24 by Sarah poxon
Brilliant service so easy to set up and complete. Gives you many options of company prices and best deals.
26/07/24 by customer
An excellent painless service. Website process was really easy to use and the quotes came through quickly. I ordered on the Wednesday, had the goods picked up on the Friday, and were delivered on the next working day, being the Monday. The best thing was the price for the delivery. I had five steel wheels that I bought off Ebay, and at £65, taking into account the weight of the items, and it being a door to door service, I considered that to be very reasonable. I would have no problem using this service again and Im quite comfortable in recommending Parcelmonkey to anyone considering them. A cheap, painless, and quick service, whats not to like!
26/07/24 by STEPHEN TAYLOR
Good service and good prices
25/07/24 by Richard Butterworth
Every thing good but I don’t seem to have a receipt which I need to be able to claim money back for.
25/07/24 by Customer HJL
Im really impressed that the parcel was collected and delivered so quickly to Australia :-)
25/07/24 by Ms Katherine Smith
My expensive item was destroyed due to parcel monkey failing to provide the courier with my return address (which they have). Parcelmonkey are now refusing to pay out my claim, even though I paid for additional insurance when sending. They apparently require a receipt, which I cant provide because I was not the person that purchased the item. Customer service is shockingly bad, reps take weeks to respond to you and many wont read your previous messages. Ive been going back and forth for a month now and they still havent grasped the basics of this case. As of writing, the issue is still unresolved.
25/07/24 by Stanley Harper
£188.15 charged after the delivery was made as PARCEL MONKEY changed the size of the parcel after the event
25/07/24 by Tony Henson
Super service.
Competitive prices.
25/07/24 by customer
Way better value than alternatives and easy to use. Highly recommended
25/07/24 by Edd
you deliver . i personaly would remove EVRI from your carriers due to there direly poor customer services .
25/07/24 by John
Easy to use website, quick pick up and delivery. Good affordable and reasonable price.
25/07/24 by Customer
Excellent collection and fast delivery but recipient received the parcel dumped onthe front garden and she was disabled.
24/07/24 by Tony Henson
Easy to use and worked wel
24/07/24 by James Morgan
Delivered a heavy parcel safely, unlike DPD! Thank you.
24/07/24 by andy woodhouse
Very professional
24/07/24 by customer
Excellent service. Cheap and quick
24/07/24 by Customer
Always on time and professional
24/07/24 by Julie-Anne Cooke
Top service, would recommend
24/07/24 by Customer
We are definitely going to use it again!
24/07/24 by Stefano Magistri
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