We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,221 reviews.
The process was easy but the courier company did not arrive which meant someone was stuck in the house waiting for them to turn up
28/12/24 by customer
Excellent pickup and fast delivery arranged
28/12/24 by Lynne Dolan
Quick and easy and a fair price...what else is there to say! Very happy with instore free printer. And the parcel took 2 days instaead of 3 to 5. Astounding.
28/12/24 by H G
Parcel collected on time and delivered super quick!
28/12/24 by Janette Jeremiah
Great service
28/12/24 by Cathy Clark
Parcel Monkey has remedied issues over the last few months of much-delayed production of posting labels. Return to great online service.
28/12/24 by Customer
Easy to use and parcels got delivered in good time without any issues
28/12/24 by Steven Rosas Woodward
Easy, simple,good
28/12/24 by Customer
Sending a parcel within UK. Used website on a Saturday. Parcel Monkey website results said UPS "1-2 days drop off service" and "drop off your parcel today". Went to nearest UPS drop-off - only to discover no UPS depot will accept parcels on a Saturday or Sunday. Returned on Mon 22 Dec - estimated delivery Fri 27 Dec. But today (28 Dec) estimated delivery has changed to Fri 3 Jan. If I had known UPS restrictions I would have used a different carriers next day service for only another 35p !
28/12/24 by JH Oxon
My parcel has not arrived!!
28/12/24 by S Thorne
thanks - on time
28/12/24 by Anita Tyagi
The induction hob we sent was smashed. No reply of my request to refund the cost of parcel
28/12/24 by Mrs. Buch
Clear website easy to book parcels
28/12/24 by Lyn Collins
Excellent. Collected speedily from drop off point and within 2 days was at my sons house in Canada. Would definitly use again without hesitation and recommend to others.
28/12/24 by DAWN JENKINS
Difficult to rate a 3-5 day delivery service if your parcel is still (checks notes) sitting in a depot in Basildon, ten (10) days after it was dispatched. God only knows how its going to find its way to France.
28/12/24 by Gary
When I saw the 4 day delivery slot, I was delighted as my mum would get her present in time for Christmas. My dad died this year and her present was a canvas print of a favourite photo. It was sent to Tenerife on 20th December. Unfortunately on 28th, the tracking shows the parcel with customs, l presume still in the UK.
28/12/24 by Ms Tina Russell
Easy to arrange online. A good selection of drop off points, delivered safely and very competitive rates.
28/12/24 by shirley davis
They did what they said they would when they said theyd do it.
27/12/24 by Bryan Jackson
The website was easy to use to get the initial quote and to choose the delivery company to go with. Unfortunately the price quoted didnt include the import charges, no was it stated that extra charges would apply! It cost me nearly half of the amount again to get a parcel released. Little gift to cheer my aunty, who is currently on the last stages of life had a very bitter taste! Trying to speak to a person wasnt successful either. All I had is a referral to UPS customer service bot!! I wont be using this service any time soon again! Be careful everyone when looking at quotes! Over £33 to send 800g to Canada!!
27/12/24 by Tatsiana Bagnall
Easy to use, a good range of prices offered, collected promptly and most importantly, delivered on time.
Thank you.
27/12/24 by Cindy
I have used Parcel Monkey
27/12/24 by Eric Ashton
Parcel was delivered in time for Christmas with no bother - thank you!
27/12/24 by Miss Jones
Firstly, the driver went to the wrong address to collect the item. Then it was rescheduled TWICE before it was finally collected. Parcel force would not help at all as this was purchase thorough parcel monkey. I was returning an Amazon item and they advised me to use this site. I won’t do that again
27/12/24 by Sab
If I could give minus stars I would. I paid for a global 5 day delivery service. Completed all the documentation, printed and attached as requested. 17 days later the package was returned to the original collection point stating no customs documents were declared. I have the copies of what was attached. Now I am being told if I want the package I need to pay again!! Disgusting service, or lack of should I say.
27/12/24 by Customer
Paid for a two/three working day service is going to take ten toal days. very poor.
27/12/24 by Mr Christopher O'Donnell
Absolutely brilliant!! So easy to use and delivered to the USA very quickly (within 2 days!) very impressed will definitely use again!
27/12/24 by CG
Ive used UPS and Evri drop offs and everything worked just fine.
27/12/24 by Dave
Very quick. Excellent service from courier who picked parcel up. Parcels arrived safely
27/12/24 by Mandie Harker
Best price around. My go to courier. Never an issue.
26/12/24 by Russell bray
Item arrived at its destination badly damaged despite being robustly packaged. It was a custom built/designed item and so will take time to replicate if it is even possible to replace it.
26/12/24 by S Reid
The package was delivered on time, and it was easy to post.
26/12/24 by Ewa
Would highly recommend. Collection from UK Thursday and delivered to US Monday, on time.
26/12/24 by Customer
Service was great from parcelmonkey, customs in Italy is a different story. They charged receiver almost half the content value, 100% not couriers fault but sadly preventative of sending presents that way in future. Daylight robbery.
26/12/24 by Janet Barlow
I have sent family Christmas gifts over to the USA from the UK. I have booked through Parcel Monkey for at least two or three years now. The service (viaUPS) , particularly the speed of delivery has been remarkable. Very highly recommended and I certainly will not be looking elsewhere.
26/12/24 by john hopkins
My parcel was returned. Its unclear to me why. I was not informed and i lost a costumer because of it.
26/12/24 by Customer
Parcels collected and delivered within 48 hours. Collection driver was polite, professional, helpful and friendly. Parcels delivered undamaged. Easy to book collection and delivery online. First time Ive used this service and was impressed with how easy it was to use the online system
26/12/24 by Gill Pearce
Very quick, collection and delivery, have used before and will use again
26/12/24 by donna Calf
Simple to use website, easy drop off and the receiver was kept advised at all times.
26/12/24 by Brian Bromley
parcel delivery NOT attempted, no card left, lied about asking for new delivery date,hopefully parcel will be delivered this week
26/12/24 by neil
Easy process. Price ok. ????
26/12/24 by Andrew MacDonald
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