We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,595 reviews.
I love Parcel Monkey the app just works ! I often send parcels to the USA and it couldn’t be easier.
23/07/24 by Mr D Webster
I had to package a pram so it was hard to give dimensions and I was charged a hefty whack for it being slightly more than id measured. I couldnt find a box big enough to fit it.
23/07/24 by JJ
I used Parcel Monkey to send a parcel of personal effects to Australia and found the experience very quick, efficient and easy compared with my experiences with other couriers and platforms for Australia. I wasnt even asked for HS codes which was a blessing. I dropped the parcel off at the local Post Office 16 July and it was delivered 23 July
23/07/24 by Mrs Carol Freeman
Website is super easy to use, gives you a good choice of delivery companies and you choose which one best suits your needs. I was posting a parcel to America and after being quoted £47 by the post office parcel monkey gave me quotes from £24 - £40
23/07/24 by Sarah
Always reliable
23/07/24 by no name
Do not touch this company they give you a quote to collect from your home & deliver at a competitive rate My parcel showed the exact size & weight as per the delivery from Amazon on its return Once the parcel was delivered Parcel Monkey increased the original quote from £48.93 with a further additional cost of £124.60 The total cost of £173.53 was more than the cost of the returned item which was £150.98 My bank is raising a dispute with them
23/07/24 by norman alexander
Parcel returned without any explanation from Glasgow sorting office (not for the first time).
23/07/24 by Martin Winlow
Great service, and fast delivery.
23/07/24 by Customer
Parcel Force took 48 hours to deliver a 24 hour service.
23/07/24 by Fred Ritter
it was a lot easier than I thought
23/07/24 by Elena Myrianthous
DPD picked up the parcel from post office. Paperwork everything and was there (3x invoices as it was going to EU) Due to their own mistake they sent it back to us! 16GBP was gone. Over a month and still cannot get my money back where the fault is obvious. Generic answer from the support: We have made a follow up with the courier to provide an update on the credit for this shipment. Rest assured, the soonest we hear from them, we will get back to you. Stay away
23/07/24 by Anna Szynalska
The courier wasnt able to pick up the parcel from the lost property office as I was not there to put a label on it. OK its an unusual request, but surely not unique. A human to speak to could have sorted it out, but (of course) this wasnt possible. Also, the form didnt accept my email because it had too many characters which was a pain.
23/07/24 by MMG
Competitive prices, easy to navigate website. Delivery pick up without a hitch. Fast delivery to customer destination.
22/07/24 by Melanie Edmonds
Failed to collect,collected day after,then 3 days to deliver on next day service.
22/07/24 by Customer
Never used this type of delivery service and was nervous about it. Used the cheapest having read the reviews which were all positive. Item tracked all the way from UK to OZ. Kept up to date with progress, timescales kept and package intact at delivery. Would use again.
22/07/24 by Annette Rafferty
Best delivery experience ever
22/07/24 by Chikezie Nwokorie
brilliant service and price
22/07/24 by Linda Gill
great service
22/07/24 by Linda Gill
Didnt come to another courier
22/07/24 by Clayton Burtenshaw
Please do not use this company! Its just my package was stolen! No compensations, no refunds! Do not trust this company! Im shocked theyre still in business! Warn everyone not to use the services of these thieves!
22/07/24 by Arvis
Good website, easy to navigate and easy to understand.
22/07/24 by Julian Clark
I use Parcel Monkey everytime I send parcels to Canada. They are reliable, quick, informative and good value.
22/07/24 by Sue Jones
My experience with Parcel Monkey , my parcel is pick up at the correct day and delivery the next day and the driver always follow my instructions
21/07/24 by Miss Touhey
Excellent service
21/07/24 by MRSJOANNALANGLEY
I arrived home and the parcel—which was huge—was already waiting for me at my doorstep two days after I sent it from the UK to Victoria, Canada. If I had shipped from Canada the other way around it would have cost me a fortune. These were delicate items and nothing was broken. What a terrific service.
21/07/24 by Patricia
Good price delivered on time
21/07/24 by A White
Excellent service prompt delivery
21/07/24 by Christopher Ritchie
Over charged me once the parcel was delivered
21/07/24 by Lee
I was given choices on services I needed but the overall prices can be better - the total price I was offered was actually higher than I was expected.
21/07/24 by Angelito Guillermo
Very easy straightforward shipping from uk to USA. Box of treats for daughter away in America for the summer. Everything, including customs form included.
21/07/24 by Mum
Fast reliable service
20/07/24 by Jennifer Dack
Excellent again thanks
20/07/24 by DAVID MCCABE
Hassle free
Next day Day delivery
Will be using more frequently for sure !!!
20/07/24 by Ryan morris
The service was as good and cheaper than most competitors.
20/07/24 by Customer
They did not come to another courier 2 days in a row.
20/07/24 by Victor
Great service - I use Parcel Monkey frequently and find them reliable and value for money.
20/07/24 by SKeith
Easy and they were right on time.
19/07/24 by Customer
Parcel to USA, fantastic service and very fast delivery considering I dropped it off on a Friday, the parcel arrived on the Wednesday, I was updated and able to track for the whole journey, and could see a photo of where the delivery was left.
19/07/24 by Mrs E P
So easy to book the parcel online, there is excellent customer service if you need it. The parcel is delivered so fast. I would certainly recommend this service.
19/07/24 by Nasharina Tear
Unfortunately, Parcel Force has caused such a low score. After paying for next day delivery, the parcel took 4 days to arrive.
19/07/24 by Customer
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