We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,354 reviews.
One parcel returned to me without any reason given—complete waste of time and £18.50.
31/01/23 by John Birchall
Posting overseas to a country off the beaten track without issue was really painless
31/01/23 by Don Clarkson
Robbing bas*ards! Paid for 48 hour express delivery, they delivered it 4 days afterwards. My advise would be to just go with a recognized delivery company and not these bunch of monkeys (pun intended!!)
30/01/23 by Carla Skilbeck
Used pm because of the international cyber incident and was pleasantly surprised at how easy it was to organise a pickup. Okay not go back to Royal Mail when the incident is over.
30/01/23 by Joan Nichols
Great value service, many thanks
30/01/23 by Sonata
It was collected on time.No fuss and friendly collector. Though the parcel was very heavy he hauled it away with a smile.I will use again.
30/01/23 by lesley nash
Promptness of collection and delivery process.
30/01/23 by Customer
My parcel got lost and couldnt reach its destination! I couldnt receive the money that I paid for the service! And most of my clothes were lost thanks to parcelmonkey! I am so angry, I will never use this service again!
30/01/23 by Irem
efficient, speedy delivery.
30/01/23 by Linda Kitchen
Good price and delivery fast with care, excellent ????????
30/01/23 by Blanche
Used Parcel Monkey to ship an item via UPS. The package was not delivered, and there was no POD provided. Parcelmonkey adds nothing. I am still out of pocket and waiting for a refund. The inability to speak to UPS directly is a big issue. Avoid.
30/01/23 by Nick
Always on time.
30/01/23 by Steve
I selected 24 hrs express service via Parcelforce as it clearly stated "Delivery on Saturday 27th" and paid considerably more for this service. Collected on the Friday, tracking showed in delivery depot at 6 am on the Saturday. the parcel was Not delivered until the Monday (72hrs) - the "chat bot" took 3 hours -YES 3 HOURS - to respond - I have explained and I have been dismissed by parcelmonkey saying I am wrong! I have evidence that shows the contrary and the service offered Saturday delivery - but they have ignored it - appalling customer service and a rip off company - do not use!
30/01/23 by Looey
The interface was intuitive and made sending a parcel very easy. It was great to see a selection of couriers and their prices to get the best deal.
30/01/23 by Customer
I send lots of parcels with different couriers. Parcel Hero keep applying extra charges to my credit cards 6 weeks after I have send the parcel. I dont get this problem with any other couriers. The extra charges are notified by email with no explanation. The last one had a link to an invoice that doesnt work and says 404 error. The one before this said it was due to the courier having to manually handle the package? Really? Someone had to actually pick up my parcel? Wow, who would have thought it? The original quoted price is sometimes slightly less than the competition but once you add the extra charges it is far more expensive. They know full well people dont have the time to waste fighting them over a £5 extra charge. The most annoying thing is they way the email says you dont have worry or do anything we have done it all for you and taken the money directly from your payment source. I stopped using this company for a couple of years over an incident where they trashed my parcels. I have recently given them another go and now this.
30/01/23 by Martin
No tracking information and after telephone call found parcel was taking twice as long to deliver as paid for and no offer of compensation
30/01/23 by william T Morris
Have used Parcel Monkey many times and never been disappointed. This time the parcel arrived even earlier than expected, so was delighted. Using the collection option also makes sending parcels so easy.
30/01/23 by Joy Ellis
Very efficient, with good tracking info.
My parcel going to Japan arrived two days early.
Great service!
30/01/23 by Trumpet
Label did not print, no contact number and chat limited, eventually cancelled the service and took my money back, toooo dodgy for me.
30/01/23 by Customer
Great prices and so easy to use! Always cheaper than RM over 2kg
30/01/23 by Terry Kiely
I have used multiple times. Each and every time things have been as expected. Pricing lower than going direct. DPD tracking works and has proven very reliable.
30/01/23 by Lee
Excellent service
Very reliable courier service
30/01/23 by Angela Kennedy
For me, portal is no good.
30/01/23 by Customer
Great communication with customer service when I made an enquiry regarding tracking. Item was delivered on time.
29/01/23 by Mr Mccaulsky
Easy to use, great prices and choice. Parcels picked up and delivered next day. Excellent would highly recommend
29/01/23 by Claire
Good communication. Pick up and delivery on time.
29/01/23 by CM
Never fail never - always spot on service from booking in to the regular guy who delivers my parcels,
29/01/23 by Customer
Was seemless parcel picked up fine and it arrived at his destination following day. Grest service
29/01/23 by Susan
Easy to send,excellent service and speedy
29/01/23 by Liz Davies
I always insure my parcels with Parcel Monkey, i recently sent a parcel, which i drooped off on Tuesday just gone, the parcels had not been collected. Today is Sunday and the parcels have not reached the destination. I am disappointed that i provide a lot of business to Parcel Monkey, but the service has started to reduce.
29/01/23 by Customer
You were due Monday … said couldn’t gain access … but access was open all day … didn’t come Tuesday .. came Wednesday . Seems like drivers can’t be bothered to find location
28/01/23 by Andrew Lucoxk
Picked up Friday Delivered Saturday, no damage is all that I ask for
28/01/23 by David
Excellent company, easy to use and excellent selection of delivery companies, parcel delivered on time.
28/01/23 by Sharon Edwards
Easy to arrange and cheap
28/01/23 by Paul Rogers
Scammers - they charge you an automatic fee on top of what was paid through their website with an automated email not addressed to anybody. I will never use them again.
28/01/23 by Ms Cantone
Great price efficient service
28/01/23 by Anita Randall
Excellent service, very quick to send refund
28/01/23 by Adil
Super simple and quick
27/01/23 by CDD
The parcel which contained new clothes was collected by a UPS driver in Palermo, Sicily, Italy. The driver inspected the contents before collection and then would later deny having collected the parcel and declare the parcel @Lost@ Parcel Monkey promised to investigate the matter after proof of collection was submitted to them but obviously never care looking into it as more than a month now, there is no response from Parcel Monkey.
27/01/23 by Vikash Sobrun
Easy to order and Parcel Force picked up and delivered my parcel perfectly. Will definitely use again. Thank you very much for an excellent service.
27/01/23 by Gee Gee
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