We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,608 reviews.
Parcel Monkey website gave clear information on options for sending a package to France (not so easy during current difficulties at Royal Mail), simplifying my choice. Labels & Customs forms for Parcel Force were easy to complete online & print at home with drop-off at a local post office. Delivery 5 days later - thank you!
14/02/23 by Frances Champion
Awesome service. Easy, fast and reliable.
14/02/23 by DJ Jazzy Dave
Failed to deliver my parcel and despite numerous attempts to get some feedback why the courier (DPD) still hadn’t delivered my parcel, all I ever got from their Customer Support team was “ we are waiting for feedback from our courier and will revert to you when we hear”. Well after 6 days of the same messages you tend to get a bit fed up waiting. Clearly Parcel Monkey has no clout or influence at all over their courier company or otherwise their Customer Services department can’t be bothered picking up the phone to their courier company to give them hell on behalf of their customer.
14/02/23 by John
Very quick collection of my parcel, speedy delivery, plus a great tracking system.
14/02/23 by Peter
Did exactly what they promised at the time promised!
14/02/23 by Deborah Bradley
Very easy to follow instructions, which were also very comprehensive. Parcel arrived on time and intact! Many thanks
14/02/23 by Ann Henderson
could not find address although it was clearly written ,returned the parcel dumped outside my workshop now wants me to pay for a second attempt without any discount or admitting fault
14/02/23 by Leslie Rampton
I needed to send a parcel abroad and Parcel Monkey made it easier. Its not their fault that a gift of used clothing still needs complicated cuctoms forms to be filled in. And when I forgot to finish the process, CS and the website were very helpful. If I need to use a courier again, I will go through Parcel monkey, for sure!
14/02/23 by MsJinnifer
Re: PM11213454 final charge I bought a label from ParcelMonkey. The label for 97kg is just around 870 GBP. Now they charged me extra 480 GBP which is ridiculous just because of some ALLEDGED extra 20 kg in the actual weight. I disputed this extra charge WITH EVIDENCE but they are not responding for 5 days now. When I sent an email to them before, they responded right away within 2 hours. Ironic, right? Plus, the extra charge is almost half our label we purchased. The order was delivered successfully but the label original shows ParcelForce label but the delivered label was Courier. Weird but that’s okay. My main concern is the RIDICULOUS EXTRA CHARGE ripping off money from customers. What a rip off, stay away!!!
14/02/23 by JMR
Very easy process and a good choice of options for collection of our parcel.
We selected our preference and paid the amount via credit card. The courier (UPS in this case) arrived on the selected collection date and the parcel was received by the recipient on the correct day.
Perfect and fuss free!
14/02/23 by Andrew
Booking and delivery excellent. Not one single issue
14/02/23 by Brenda Crowther
I chose a service that was 3/4 days delivery time but the parcel still hasn’t arrived 7 days later
14/02/23 by Lynsey Dickenson
I needed to send 2 identical parcels (both in the one sale) sold on EBay to one address. Could not do it using Parcel link and in frustration found Parcel Monkey which allowed you to easily add another parcel to the same adress/person. Excellent service and fair price. I could also add the Parcelforce tracking number in EBay that I bought through Parcel Monkey. Will definately use them again. Highly recommended,
14/02/23 by John
Easy to find the service I needed and get me on the right track to get the parcel ready to go.
14/02/23 by Chris
Ive actually had enough of this company when I book my order I always get "theres been a problem contact us". The only way to contact this company is through chat this is not acceptable when dealing with a parcel that is being shipped B2B this is not acceptable standards. I will not be using this company any more to book my shipments due to this issue that keeps arising, it gets sorted eventually but it is something that I should not have to do in the first place.
14/02/23 by Gareth
Just brilliant and super speedy
14/02/23 by Charlene Hunsperger
The whole service was very good easy and parcel delivery was easy to track with the link.
14/02/23 by Gary Clear
High recommended
14/02/23 by Mariusz Majewski
very difficult delivery with delays that caused problems
13/02/23 by Razvan
It was ok. Simple to complete but even though I carefully record the weight of the parcel, when I print the forms the weight is always different from that number which I entered. I now write on the printed form what the exact weight is to avoid delay at customs. It was held up in customs this time so took a lot longer than usual, but not the delivers fault.
13/02/23 by Jenny
good pricing, quick and easy documentation
13/02/23 by Frank Stewart
Easy ordering and fast delivery
13/02/23 by TS
extremely straightforward website, painless process, thank you
13/02/23 by Louise
The Parcel Monkeys website was convenient to use, and my item was delayed securely. I will say thank you.
13/02/23 by Oluwatosin Adediran
Great service from these but the evri site stated that the drop off should would print the labels was totally incorrect - Emsworth area
13/02/23 by Niel Buller
Easy to use and compare
13/02/23 by Rog
My parcel was sent on a 2 to 3 day delivery by Courier ,that was on the 2nd of February, it’s now the 13th February the parcel still has not been delivered. I contacted monkey parcel after three days. They said they will get back to me within 24/48 hours. I’m still waiting!!! £51 to Canada wasted.. abysmal service. looks bad on Courier as well. One star is too much.!
13/02/23 by Denice
I was easily able to increase the insurance when booking which was important. I dropped a fairly big, fairly heavy (22kg) parcel at my local post office. At 2.30pm it was too late for collection that day, and the counter staff were horrified at the prospect of handling the parcel. Apart from this initial delay, everything was troublefree and I was able to track its delivery. I will use Parcelmonkey again!
13/02/23 by Julie Davies
It was easy to get the cost and book the service on line.
The cost was ok and the parcel was collected next day as promised and delivered within 24 hoursl
13/02/23 by Keitrh Fenton
I would prefer you informing me that the parcel has been delivered back to the seller so I could ask them why I have not been refunded.It is over three weeks since I returned the parcel to the seller.
13/02/23 by jagtar basi
I send my parcel by monkey parcel to Spain still wait for delivery. When I check the status it’s show the parcel is delay .. even something was wron or problems they should be inform us before booking a parcel to international. They disappointed us.
13/02/23 by Kiran awais
Dropped off my parcel on 6 th February to the post office, using Global Priority. The parcel should have been delivered to Spain by now but the tracking seems to have stopped on 9 th February. Now I don’t know where the parcel is.
13/02/23 by LORNA LAMONT
Just sent a parcel through to our daughter in the US. Excellent service wasn’t cheap but the package was important so was just glad that it got to her in super speedy time and all in one piece
13/02/23 by Sam
Excellent, collect and delivered when said
13/02/23 by Linda Evans
All round simple to use, good service.
13/02/23 by Customer
all good...............
13/02/23 by Jon Griffin
Very efficient and price competitive. Only hiccup was website indicated I needed to print and attach labels but courier also arrived with a set.
13/02/23 by RFJ100
Always very good and best prices
13/02/23 by Ray Skeemer
Simple to do and parcel arrived overseas on time. Cheaper than all other options!!!
13/02/23 by Sandra Pearce
The recipient of the parcel in the U.S. said the package arrived in good condition, on time and without any issues. This is excellent service and I will use Parcel Monkey again!
13/02/23 by customer
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