We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,607 reviews.
You didnt collect the parcel!
13/02/23 by Customer
Parcel was collected and shipped on time but when it got to its destination country it was really slow. Check your tracking records and see when it arrived in destination country. It has not been delivered yet. Its been said it will be delivered on the 15th. The Courier courier was used within China and the did not look at the customs documentation attached. Instead the rang the receiver and asked for all the details in the parcel. Given they were gifts it was not good. They then asked for pictures of the goods inside and pictures of similar items in stores to check the prices. I paid a lot more for a 3/4 day delivery some 3 times more than the 8/9 day but the delivery will not even achieve 10 days. I am extremely disappointed with the whole excercise.
13/02/23 by Customer
My parcel was delivered on time and I was able to track its journey.
13/02/23 by Customer
Very Reliable service.
13/02/23 by Richard
Parcel was delivered to the west coast of Canada in 5 days and the cost was considerably less than going direct to Parcelforce. Would certainly use Parcel Monkey again if wanted something delivered quickly since going via Royal Mail quite often takes 4/6 weeks although the cost of postage is a bit less.
13/02/23 by IAN DUTHIE
Its the second time I used. I needed to to send tube at 2 metres. Not many couriers do this. Both times, picked up on time and delivered safely thanks
12/02/23 by Andy Johnson
Always have a good experience with parcelmonkey. Recommended to everyone who is looking for reliable and cheap shipping quotes.
12/02/23 by Patrick
Easy to drop off a parcel at a very local depot. Lots of choices too.
12/02/23 by Mr Frazer
Collection and delivery exactly on schedule
12/02/23 by Customer
Parcelforce did good.... (the package was delivered as per the contract).... But despite this; I am getting increasingly pi##ed off at the idea of the courier (any courier) taking no financial responsibility for my items whatsoever unless I pay a huge insurance premium that can exceed the cost of sending the package in the first place. If Im paying £80 to have 6 boxes delivered (to the same address), i dont think its unreasonable to expect that you will look after that property for the 18hrs it was in your care. That I have to insure thousands of pounds of property for additional cost is outrageous to be honest with you.... Do parcelforce really lose, steal or break that many items that you cant include insurance with the service?
12/02/23 by Gary Bartlett
Did what it said on the packet
12/02/23 by Joe Wood
No communication when the parcel was held up, I had to do all the chasing....wont be using again.
12/02/23 by Gary
Helpful selection of service providers, making selection easier and saving money.
12/02/23 by customer
Fady and easy to do
12/02/23 by Julie Mclean
Bad portal...
12/02/23 by Customer
Perfect service thanks
12/02/23 by andy CROOK
Easy and straight forward. Trusted.
11/02/23 by Vicki Kirby
I sent a parcel to the US with Parcel monkey. The package weighted 2.4 kg so I declared that weight. Few days after sending the order I have a message from Parcel monkey that my parcel weight is 7.3 kilogram and they going to charge me for the additional weight. According to them I declared 6.48kg. On the booking documents it is clearly written 2.4 kg. The weight of the parcel which I measured before sending it was decently 2.4kg not 7.3kg or 6.48kg, but Parcel Monkey doesnt accept my complain. If you dont want such an unpleasant additional charges avoid that company!
11/02/23 by Customer
the parcel was picked up on time. was delivered on time. what more can i nsay
11/02/23 by SANDRA STOTT
Fastest checkout easy & user friendly
Traceable
Recommend !!!
11/02/23 by amakhtar
Collected parcel on time delivered when they said they would. Arrived safely.Very pleased.
11/02/23 by Jane Russell
I cannot track parcel sent to Dublin. Each time information : Something went wrong or invaid post code. No contact with a human being, just chat bot. Do not know where is my parcel since a week.
11/02/23 by Przemyslaw
Fast, niece, easy , great
11/02/23 by Jarek
Easy to organise, efficient and affordable. Thank you.
11/02/23 by Alison Richards
Easy to use fast delivery
11/02/23 by Mr Christopher Sambourne
Parcel delivered in time without any issue.
11/02/23 by Himanshu Dhoke
Easy website, found me the cheapest deal. Posting process was easy, recognised by the Post Office.
11/02/23 by Lindsay Clarke-Benson
Very fast and trouble free service
11/02/23 by Simon Preston
Complicated form and did not tell me I needed 3 copies of customs document. Recipient then had to pay 48 euros for duties! Not what should happen with a gift…. Won’t be using this service again unless I really have no other choice
11/02/23 by Customer
Filled in the form, measured the parcel and got charged £60 for a med parcel of about 2.5 kg to US. About right, not cheapest but offered quick service . Then, two weeks later got charged an extra £50 because the parcel weighed 20kg.. never! It weighed 2.5 and I entered the dimensions correctly. £50 extra! First and last time time with you monkeys. I feel cheated.
11/02/23 by Peter Hood
Couriers don’t bother picking up parcels and customer service to resolve this is appalling. Won’t be using parcelmonkey ever again
11/02/23 by Car spares
Be warned this company is a fraud, collected a parcel knowing what it was then failed to deliver it and then said they cannot deliver it as their provider cannot deliver a car bumper. I was then asked to collect item at my own expense from a depot 20 miles away. No phone number useless email service don’t waste your money.
11/02/23 by Tom
Very efficient and competitive service offered
11/02/23 by Oelg
Easy to use and reliable
11/02/23 by Customer
Parcel delivered ahead of schedule
11/02/23 by Mr S Charnley
delivered on time
11/02/23 by MR G
Easy to use website, clearly laid out, well priced. Have used several times for items ranging from 1 to 60 kg, all have been delivered as promised.
11/02/23 by Clive A
Good comparison prices and easy to use site.
11/02/23 by Paul Sanywa
Parcel was collected promptly. Its left this country and thats all I know at the moment.
11/02/23 by I McLaurin
Amazing that I found this site. Made sending a package to the USA very easy and it arrived quickly to client. Thanks!
10/02/23 by Katherine Soucie
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