We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,607 reviews.
Exceptional service. Easy to navigate through the website, instructions are easy to follow and good value for money.
My children were overjoyed to received their gifts.
Thank you so much for making it possible to send a little parcel of surprises.
10/02/23 by Shelly Burton
My pickup and delivery was timely.
10/02/23 by UDUAK JOHN
Straightforward experience.
10/02/23 by J Gold Customer
Hassle free and on time.
10/02/23 by G McNally
Amazing so cheap for next day
10/02/23 by Jj
Easy and effective
10/02/23 by Jim Stott
Easy to compare different options and helped to get the paperwork sorted for posting abroad
Will use again
10/02/23 by JW
The guy did come to pick up but did not even rang the bell and dropped a slip in the door that no one was home. He did not realize that we have canara installed which clearly shows guy coming to the door and dropping the slip and going away. Could not find a way to re arrange the deliver. Very bad service and completely unprofessional and unacceptable
10/02/23 by Customer
Clear options and alternatives given on the website.
Quick response time after booking.
Reliable service from the delivery company.
Excellent all round.
10/02/23 by Customer
parcel monkey are scammers,chargeing extra £25 for a parcel they say was oversized,but I send parcels every day and know how to weigh and size parcels. and i thought hermes were bad but compared to this outfit is a1,parcel money dont answer phones or emails kept card details on file to add charges 2 weeks later,AVOID SCAMMERS,
10/02/23 by anthony callaghan
what a bunch of con men,trying to double take payment,ilegaly holding on to card details for more charges.wouldnt give one star,makes hermes look good,
10/02/23 by anthony callaghan
Charged £92 for a roof rack to be delivered. £67 was an additional charge but dimensions and weights were correct. No response from parcel monkey
10/02/23 by Graeme Martin
Fist time I have used this company (for a return to seller as item wasnt needed) and the last time, sadly. The parcel was delivered albeit late - but badly damaged and therefore the receiver is refusing a refund to me. I had the item insured but it is impossible to upload all the information that they are requesting as their system just does not want to accept. I have requested help and just being ignored. I suspect they are waiting for the refund period through insurance to expire so they do not have to settle the claim. DO NOT USE THIS COMPANY - truly shocking
10/02/23 by Denise Rowswell
I have used parcelmonkey for several years, the few times I have had to contact them for a claim it has been a massive hassle but more fool me, I continued to use them. Now I have had two emails to say they have charged me £65 on one order and £75 on another order due to the size being wrong. The sizes I entered were correct and if there was a slight discrepency, these surcharges are ridiculously high. No phone number to reach parcelmonkey. I have contacted them about both orders in their messaging system and have no reply from either. I have gone into my settings to remove the saved bank card to prevent them charging me any more and there is no way to access and remove the saved card from my settings. The only option is to "go nuclear" and cancel the card with my bank. I will never use parcelmonkey again and strongly advise anyone reading this to look at alternative providers. If you have any problem with parcelmonkey, you will regret ever using them.
10/02/23 by Angry
Never will i use Parcel Monkey again, i sent a parcel to Austrialia, two small necklaces in a large letter in gift boxes. Size of the letter 22 x 17 x 3cm. They then charged me an extra £9+ saying the dimesions were incorrect, i asked for the couriers dimensions and was given 76cm x 56cm x 26cm, for two small necklaces!!!!???? All i was told was to provide proof of dimesions, weight etc, that was on 30th Jan, i responded but nothing since. So i called parcel force, spoke to a lovely lady who was willing to help a little, she confirmed that the dimensions given by parcel monkey were incorrect, and they had in fact a large letter size, not a parcel, in their system. Parcel Monkey i think are charging people and saying it is the courier, when you try to query it, you get no response at all, no phone number to ring, daylight robbery. Never again, I use another courier instead, much nicer, can talk to them and they dont help themselves to extra money out if your account without permission for false reasons.
10/02/23 by Lyn
I had arranged a collection from one company to another. The goods were ready and in the area as suggested. I assumed all had gone well, however the goods were never recieved. When i checked the tracking details it said confirmed other when i checked with the collection customer the goods were still there. When i tried to speak to parcel monkey i was passed from person to person, i was put on hold in total for over an hour , the call died several times (not my end) in the end i gave up as i was 1hr 20 into the call and still had not properly spoken to anyone - do not use they are rubbish!
10/02/23 by Adam Jarvis
Very easy to use - love the options of couriers too!
10/02/23 by Customer
Great service offered, worked as efficient as it could from booking to delivery. Thank you.
10/02/23 by R Garofalo
Good documentation. Easy to follow instruction. Good price. Prompt delivery.
10/02/23 by stephen
Appreciate your service and keep up your good work.
10/02/23 by Customer
Took 6 days to get to them
10/02/23 by Amanda Pigg
I am happy with the service once the package was on its way. The tracking worked well and kept me informed. Thank you.
I was frustrated trying to fill in the details re customs codes and such or even recipients address abroad (post code/spelling of street names). That could be better explained.
10/02/23 by Erika Thomas
Very easy to select courier and place order
10/02/23 by Rajendra Pandey
Not impressed with this courier Co. I paid for the 7 day service to deliver a gift parcel to Australia for my sisters 50th birthday. Was collected on the 31st January and stated it was to be delivered on the 7th February. Her birthday was the 8th February...as of now it has still not arrived! (10th) I have been tracking on the website and it is still stating "exported" ...it has not even arrived in Australia yet!!! Poor!
10/02/23 by Michelle Leigh
Great service ,easy to book and pay for delivery and great prices ,i will use again
10/02/23 by Andrea Briggs
My parcel to Uganda was picked up as promised - I was worried about the effect of strikes by postal workers in the UK. Neednt have worried - quick delivery and in time for Christmas - to a rural address well away from the big cities in the country. Perfect. Well done Parcel Monkey!
09/02/23 by Jonathan Elliott
Timely collection and delivery
09/02/23 by Bindi
appalling service
09/02/23 by David Lawler
The service I selected and paid for was Parcelforce Global Priority Drop Off. Emphasis on the "Priority" part, yet anything but! It has been travelling since the 17/1/2023. It is now 9/2/2023 and it is listed as being in the Netherlands, with no other updates. Parcelforce will not deal with the issue, redirecting me to Parcelmonkey, whose response is always "weve contacted the provider, we will update when we have news". HOW MUCH LONGER??? Its been more than 3 weeks now! I dont know where the parcel is, why was it delayed, where its going and when it will get there. Thats an unacceptable situation and Parcelmonkey acting like a broker does not help at all!
09/02/23 by customer
It was very easy to use and cheaper than the Post Office.
09/02/23 by Mihaela Popa
Great from beginning to end.
I will continue to use Parcel Monkey.
09/02/23 by Helen
It was made easy to get what I needed for a return item and print label.
Also got a good rate from previews for returning item
09/02/23 by Ians
Easy instructions, clear choices on website. Good communication and driver collected on time and delivered the following morning.
09/02/23 by Satisfied Colchester Customer
Great service.
09/02/23 by John
Easy quote, drop off and delivered a day early
09/02/23 by James Walsh
I was charged £64.40 additional charge taken from my account for apparently incorrect dimensions. Contacted Parcelforce to ask what was wrong with the weight and dimensions they said nothings been highlighted their end. Awaiting a response from parcel money but I paid £22 to send my original parcel which was a painting weight 8kgs and they emailed to say they have taken another £64.60 from my bank which my bank is unable to stop. 100% avoid this company, they don’t have a contact number to get in touch. Scammers
09/02/23 by Shane Street
Easy, cheap and effective
09/02/23 by Mr john thompson
Easy to navigate site
So cheap and very reliable
09/02/23 by Mandy DOHERTY
I was disappointed, as I cancelled this collection, but I was still charged. I havent heard anything back yet.
09/02/23 by Laura Revill-Collins
straightforward experience in sending my parcels
09/02/23 by KEVIN
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