We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,354 reviews.
Ordered twice for a pick up and they never showed up and I paid 51 £ And except that they never reply to the emails
24/01/23 by Customer
DO NOT USE THEM!! I booked 2 boxes with them, and they charged me for 2, but only sent me a label for 1 parcel !! The courier turned up but wouldn’t take the 2 parcels as told me only 1 has been booked in. After many many messages to ‘parcel monkey ‘ asking for a second label or refund they just stopped replying. So they took my money but did not pick up the parcels !!! I’ve had to rebook my returned parcels with a different company and had to contact my bank to investigate a fraud due to this company taking my money without supplying me the service I paid for !! So if you want to use them watch you don’t loose your money !!! Bad service , bad customer service , bad bad bad all round
24/01/23 by Jb
Easy to use, parcel collected promptly. Updates were good
24/01/23 by Jacqui
My parcel was delivered to the incorrect address in New York and took a great deal of tracking down without any support from Parcel Force
24/01/23 by Henley in Thames resident
Easy site to navigate & easy to book with a very competitive price
24/01/23 by Chris
Used this company for the first and last time. Wanted a parcel collected and on their website it states the deliver driver will bring his own label no need to print and attach a label to the parcel. This is not true, you have to attach your own label. They charge almost twice what it would cost if you went directly to the courier companys own website. They have no phone number to contact and do not respond to enquires. Has to be the worst parcel delivery service!
24/01/23 by Mr Y. M.
Reliable timely delivery. Good communication
23/01/23 by Denise Wynne
The parcel arrived in one piece in an acceptable time frame
23/01/23 by Maurice Mcbride
Great prices and Easy to use website
23/01/23 by Craig
As a customer I made a mistake typing in the delivery postcode. Parcel Force were unable to deliver the package. I wonder if it is possible for your address algorithm to flag if the postcode failed to match the road and city entered? It would be a great idea if ParcelForce could do this too!!
23/01/23 by Customer
Good work monkey
23/01/23 by J Bullivant
Your service is very helpful, and quick delivery
23/01/23 by Edward Spears Boakye
Not only did you fail to deliver my parcel I didnt even get a refund or compensation for the terrible service. Then..... you had the cheek to charge me to return my parcel to me by threatening to dispose of it if I didnt. Disgraceful customer service.
23/01/23 by Paul H
Easy system to use at great price
23/01/23 by Caryl
The parcel was picked on time by a friendly chap and delivered to the seller on time as well !!!! Well Done ,Good Job ????William Rowe .
23/01/23 by William Rowe
When My package had arrived at my dads home it had been tampered with and the voucher worth £60 had been taken.
23/01/23 by Samantha Thorn
I booked a delivery using UPS via Parcel Monkey which all seems to go ok initially. Exact measurements and weight was entered prior to creating a shipping label. After delivery had been done I received an additional charge of £7.31 due to incorrect parcel size/weight which I disputed as I recorded all the information prior to sending and also taking photos. I raised a complaint which was recorded by Kassia on the 22nd December 2022 and have not heard anything back since. Poor customer service and still not received any money back for this obvious mix-up. Wont be using them again. Better off going direct to the courier company.
23/01/23 by Ams Singh
The booking process was easy and the platform provides access to a large selection of couriers.
23/01/23 by Golden Nectar
Parcel not collected when agreed.
23/01/23 by Customer
All good as per usual
23/01/23 by Barrie Fowler
Very prompt service.
23/01/23 by Dylan
Easy to use. Gave details of several delivery options, so we could choose the one that suited us best.
23/01/23 by Mrs Mills
Very Good at providing competitive quotes from all the couriers. Quick and easy to use
23/01/23 by David Hewitt
So easy to book on line ,driver turned on time and parcel delivered next day
23/01/23 by Customer Mr D Ormiston
You havent responded to me after charging me, , its definitely a mistake on your side , I send 50 of these a month
23/01/23 by Leigh Dutton
They make the process very easy
I had never had any reason to send a parcel, other than by Royal Mail, before and Parcel Monkey is a great site for pointing one in the right direction
As there was a £200 refund at stake I am very grateful to the person who recommended Parcel Monkey (who then pointed me in the direction of Yodel)
23/01/23 by Martin Warner
Very easy to navigate website, great prices and customer support, prompt pick ups
23/01/23 by Margaret Maguire
Never have any problems with Parcel Monkey. Information is fast and clear and allows me to choose the best delivery company for the parcel that I need to send. Highly recommend.
23/01/23 by Mr Askill
A+service great service
23/01/23 by Customer
Worked fine for me and saved money but do check that the carrier is proposing the service and insurance inclusions you need, as they might be different to the carriers direct website - hence the saving.
Other than that all good.
23/01/23 by J JK
Excellent.. my Evri guy is spot on.
23/01/23 by NIK PHILLIPS
Great service.
22/01/23 by Al Mulano
This was the fastest, no drama, posting to the UAE I have known and have been doing it for 5 years! Well done - used ParcelMonkeys own brand!
22/01/23 by C Hallam
excellent service
22/01/23 by Muhammad Akram
Always use parcel monkey as always had good service. This time sent a fragile item and it was delivered safely. Thank you
22/01/23 by Ann Carey
Parcel hasnt arrived yet.It was collected on 16th,when i track it it just says exported.Was told it would take 3/4 days to get to near Barcelona its now been 6 days and counting!!
22/01/23 by stephen patrick
Invalidated recipient’s email even though it was correct, Went thro whole process of getting it validated twice only to be told again that it was invalid - each time having to begin at the beginning so this entailed endlessly filling in the form. Gave up and went elsewhere. Not impressed.
22/01/23 by Cari Haysom
Next day delivery through Courier last week and still waiting for the parcel a week later, one update today to let me know that Courier had the collection
22/01/23 by Hayley
Easy, quick and simple
22/01/23 by Lil Customer
I paid the highest rate for the quickest delivery to Ireland - 2 days - all good - or so I thought. Parcel picked up on the Monday as planned - 2 business days in transit should see delivery in Ireland by Wednesday. 2.5 days later the parcel was in Slough - which is 15 miles from me. Absolute joke! Parcel will now arrive on the 8th working day - not the 2nd working day! £30 down the pan - missed my nephews Birthday and needless to say - I wont be using this Parcel Monkey site again.
22/01/23 by Elaine Miller
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