We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,609 reviews.
I was disappointed, as I cancelled this collection, but I was still charged. I havent heard anything back yet.
09/02/23 by Laura Revill-Collins
straightforward experience in sending my parcels
09/02/23 by KEVIN
Awful. Parcel late on paid for service. Also paid for protection insurance. Two small pieces of machinery. One arrived with a smashed screen. The other had hit the ground with enough force to snap two thick metal rails in several places. Because I used these monkeys, I cannot make a claim through dpd and had to use them. After a lot of chasing, my claim was rejected because the photos of the box do not show damage. I’ve sent very clear photos of the damage, but dpd will not recognise the PM tracking number. The only thing these guys are good for is to use the site for a comparison and then order directly from the courier, so you have proper recourse. Very disappointed
09/02/23 by Jamie Pullen
Parcel sent as priority since December not arrived yet , extremely rude customer service which doesnt help as well it make the company look like fraud I hope they are not
09/02/23 by Customer
First time useing service
It was Easy and service provided was good
08/02/23 by M Quinn
These people are THIEVES. They messed up my original order and when I placed it again for them to get it right, they messed it up AGAIN! To add insult to injury, they ignored all of my messages to either correct the mistake or refund me my money. So, I had to go to a different company and pay AGAIN to send my parcel, while they ILLEGALLY hold on to my money since they didnt provide the service I paid for. If you want the job done and value your money, AVOID AVOID AVOID this company.
08/02/23 by customer
Today I booked in 2 parcels as normal - both were cancelled by you as they were "over £75 in value" (despite me paying the extra insurance and them both being less than £200) Also Parcelforce have claimed we sent a 12kg parcel not a 4.3 kg one - and without notice you tried to take a fine out of our credit card - it was rejected and so you have suspended the account. So I cant re-book the other parcels in and you have us down as non payers, and I suspect that our parceforce parcel has been mixed up with another. This is not the way to deal with issues - normally you are better than this.
08/02/23 by Carol
Really good experience. My only issue was Post Office have no printer for labels. If this was possible it would be very very helpful
08/02/23 by Brenda Crowther
Difficult to book; price rose during booking process. Customs declaration difficult to fill; no agreed deliver by date on conformation. No indication that 3 copies of customs declaration would be needed at dropoff
08/02/23 by Customer
additional charges
08/02/23 by Customer
Missed collection and paid extra for this service. Damaged goods I was informed. Tracking not live. Goods then advised had been returned to eBay sender and not me the buyer. No compensation for poor service, delivery and also out of pocket for the goods I purchased and paid for courier delivery. I was advised I should have paid additional insurance to cover against damages. I dont even have the goods to see how damaged? Staff responses slow - they blamed the courier. OVERALL HIDEOUS SERVICE AND VERY COSTLY EXPERIENCE! Will not be recommending or using!
08/02/23 by customer
The parcel was booked in on Sunday 5th Feb. I am writing this on Wednesday 8th Feb. The parcel is still waiting to be collected.
08/02/23 by tim (Just Pet Nutrition Ltd)
Any problems with shipping are dealt with quickly and easily by the staff.
08/02/23 by Ken Trethewey
Fast delivery from the UK to the USA but as usual with Parcel force their tracking system is rubbish. The day after the parcel was delivered their tracking told us it was still in US customs awaiting release.
08/02/23 by Mahoney
The package was delivered to your collection point, Booze Stop, in Aylesbury on 1 February 2023. The person in the store did not appear to know what he was doing and did not provide any receipt. We paid for next day delivery. The package was not collected until 3 February 2023 and not delivered until 7 February 2023.
08/02/23 by Circle Law LLP
Very good service
08/02/23 by yukb
Easy to use service, got my package delivered with no fuss
08/02/23 by Emma B
It is good. Not only it showed various international mail service providers, the website also clearly listed out the steps on how to make it easy and possible for me to send my parcel.
07/02/23 by Customer
Very easy to use and great value for money.
07/02/23 by MR THOMPSON
Ive always found Parcel Monkey to be efficient and reliable. It also seems to provide the best comparison of the services I require. It makes the whole process very quick and easy and they are my go-to for sending parcels.
07/02/23 by Customer
Quick and easy to use and gives you choices of which company to use and the prices which is a great would definitely recommend and use again
07/02/23 by Customer
Easy to use, efficient service
07/02/23 by Customer
Amazing delivery speed and great price
I took the parcel to a drop shop on mainland UK on Friday afternoon and the recipient received it in Northern Ireland the following Monday, fully insured for full value and the total cost was less than £8. Great service , price and performance
07/02/23 by Richard Pond
Took my money twice which I can’t seem to get back
07/02/23 by Andrew Perry
Easy and simple
07/02/23 by Customer
A very poor experience - my first time. booked a same day urgent delivery - arranged for a 0700 hrs collection - still no sign at 1000 hrs an ongoing dialogue on line was present but totally ineffective this was an urgent package booked the night before and i had no sense of surety that it would ever be organised. i had to seek for last minute alternative help which thankfully was brilliant
07/02/23 by Lisa Steel
I was just disappointed the Courier did not contact me with a timeframe for the collection. They normally do that, but this time round they did not.
07/02/23 by Customer
Great service, the booking was easy, the price was good. The goods was collection on time and was delivered the next morning. Very efficient service would highly recommend.
07/02/23 by Customer
Initially I bought postage with Parcel Force only for them to not come and pick up when they said they would, so cancelled and got a refund. I was sending a 32 inch monitor and for some reason Parcel Force would only cover me if it were lost not damaged in transit. In the end I got DPD fully covered, cost £2 more they picked up at 4pm and the 32 inch monitor was delivered next day by noon undamaged. Super quick delivery !!
07/02/23 by Customer
Excellent service
07/02/23 by D Le Moignan
so far my experience with parcel monkey has been without complaint & generally excellent, of course the true test will be when something goes wrong with a delivery and how that plays out with the them and the third party parcel courier but so far so good.
07/02/23 by Henry Charles Marott
Quick process and good prices overall
07/02/23 by Hanzu Ionel
What went wrong this time? How can the company improve? Remember to be honest, helpful and constructive. Guidelines from Trust pilot for writing a review. Having read other reviews for Parcel monkey. The same things are going wrong on a daily basis. Gift parcel to my grandchildren in Germany was returned to me on 4 Feb, having posted it on 17th Jan 2023. Weight, dimensions, contents and addresses all correct. 19th Jan DPD sent an email in German which I didnt understand, but could read 27 euros. I contacted Parcel Monkey asking for an explanation and was told the parcel was delivered DDU. Delivery Duties Unpaid. Parcel Monkey said that they had no control over what other countries charge for customs duties and that the recipient would have to pay the charge. However, on there website, it says that if there is a problem, they would contact the courier DPD. They did not do that. I am very disappointed with Parcel Monkey and DPD and would not recommend using them.
07/02/23 by Caron
Parcel was picked up and delivered when expected
07/02/23 by stephen
Only just started using Parcel Monkey, Have found them cheaper to send bigger items. Normally use Parcel2go but they are getting very expensive, Same couriers with PM.
07/02/23 by Michelle Manley
Charging me extra for small parcel
07/02/23 by Wasim Haider
Picked up and delivered on time. No issues.
07/02/23 by Tim W
Process of booking was straightforward with exception to the customs form, all the links supplied to find the information required so got there in the end.
Parcel was picked up when they said and delivered safely to the recipient within days.
Tracking provided in the UK and USA
06/02/23 by Miss Helen Eccles
As Royal Mail were unable to export parcels I used Parcel Monkey it was more expensive but was a smooth experience through customs & reached the client in the time so worth the money
06/02/23 by Ella De Wastney
Excellent service
06/02/23 by Mr Berman
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
