We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,354 reviews.
I cannot recommend highly enough. Was picked up on time. Very impressed with the the service provided at a reasonable price.
17/01/23 by Neil M
Easy process from booking amd label printing also gave me more options as other sites
17/01/23 by Natalie HARGREAVES
Great service and a good price with UPS who delivered perfectly.
17/01/23 by Andy
Speedy delivery. Best price. Great service.
17/01/23 by chiko
Better than evri thats for sure...
17/01/23 by robert
Collected & delivered within agreed time frame. Very good value for money ????????
17/01/23 by JC
First time Ive used you. I sent a parcel by DPD to the US and the whole process from your website was clear and straightforward. And the pickup point was within easy reach. The parcel was also delivered ahead of time and in perfect condition - thank you!
17/01/23 by Margaret Mccormack
As always, very easy and very good service
17/01/23 by Barrie Fowler
The comparison prices were very good and allowed me to make an informed choice of carrier
17/01/23 by Customer
Ease of booking. Communication about the delivery and speed of delivery. All very impressive.
17/01/23 by Michael Green
Collection did not happen when it was supposed to, very hard to communicate with the company
17/01/23 by Andrew
Delivered on time
17/01/23 by Peter Gadd
Express delivery, very good service
17/01/23 by Christopher Ritchie
Always provides a great service ! Easy to use and reliable and plenty of options to choose from. I always use them over other providers.
17/01/23 by Tina
Selected DPD as courier, but had to drive 6 miles to drop off point. DPD did a great job though.
17/01/23 by Simon, East Sussex
Parcel got safely from a to b but took longer than the anticipated 24 hours
17/01/23 by lynne.darby
Me too: Parcel wasnt collected. Courier updated their status at the very end of the day, but still no update from PM. Apparently it was too much to hope that it would be automatically collected the following day, and now its my fault for waiting until the following morning before contacting PM.
17/01/23 by Mark Summers
My experience has been really bad hence why I’m writing this review. I am not just complaining for the sake of complaining. Normally I can sort the issue with the company and so no need to write a bad review, but a solution is proving very difficult. Honestly, I would avoid. I chose them because I was returning an item from Dormeo and they recommended to use Parcel Monkey. I did not question this as Dormeo are a respected company, so I used Parcel Monkey’s service without hesitation. I bought increased compensation (£125) which, at the time, gave me increased peace of mind. I sent my parcel on 20th December and it is now 17th January. No change in tracking details since 30th December yet they are ignoring my requests for a refund and constantly saying they will chase with the courier (Evri). It’s obvious my parcel is lost. Choose a more reputable company even if it’s slightly more expensive! Go direct instead of using Parcelmonkey as the middle man. When you think about it, there really is no need. It’s adding another layer to the process which complicates matters. If a similar experience to mine has happened to you, contact Citizen’s Advice for advice. They will advise you on best way to recover your losses. This service is unacceptable and they should not be allowed to get away with this.
17/01/23 by Jenny
Always easy to get the package booked in and label printed
17/01/23 by Chris
Excellent service.
17/01/23 by John Parkins
The online booking was such an easy process and my parcel was picked up and delivered within the specified time frame. It was also very good value for money. I would definitely use Parcel Monkey again.
17/01/23 by Mr Patrick McLoughlin
Excellent international service on a 2m tube that I sent to Finland was there in a week as promised Thanks
16/01/23 by Gary Kounnis
Good as usual
16/01/23 by P Richardson
A user-friendly website that produced a very competitive quotation.
16/01/23 by MICHAEL PHILLIPS
I needed to get a parcel delivered to a family member & clicked onto Parcel Monkey, paid, printed the label & the next day collected by Evri then delivered within 2 days in good condition, excellent service & result! I will definitely use them again.
16/01/23 by Mark
Brilliant service even to the northern Scottish highlands very impressed. Sent 3pm 9th January Northumberland arrived Wick 10th January with UPS using parcel monkey Huge box 12kg cost less £10.
16/01/23 by Hilary
Easy to use even for a first timer like me.
16/01/23 by Andy Customer
I paid for my parcel to be delivered 7 days ago, and it still has not even been picked up!
16/01/23 by Adam
Good value. Pretty easy to use
16/01/23 by DC Manchester
Better range of prices and cheaper to with the offer if home pickup.
16/01/23 by Mr & Mrs Culshaw
Drop off was very easy at a local point, and delivery was within agreed timescales. Price was very competative.
16/01/23 by Nigel Coupar
Item sent in December but was damaged (visible on box), tried to claim but then the very poorly written T&C were presented and decided that my item was classed as one of the prohibited items and therefore nto covered. T&C later say item is covered if box is physically damaged which it is but they were not interested. Dont send anything valuable even if you insure it as it wont be covered.
16/01/23 by Rob Clark
Easy booking and good delivery from Parcelforce
16/01/23 by Adrian Day
This is the message I received from the recipient: Hi RE item 75467, they are all open, please credit. Thanks Kolbo
16/01/23 by Mr Jack Gross
This company was fantastic very good on collection and very promt on delivery. Would give them five stars .,
16/01/23 by Liz F
Worse company to deal with. Explained my parcel had been returned to me in error by the carrier more than 1 month after posting. Asked for a refund. Told cant have a refund as the carrier had returned due to restrictive items inside. Explained this is an error at the carrier as u had followed all rules set. So now no gifts for my family in Canada and a lot of wasted money. Will never use again. Disgusting. Will go back to DPD as normal next year as never have any issues with them!
16/01/23 by Gaz
Very reliable
16/01/23 by Angela
Great service and great value for money
16/01/23 by Janine
Excellent, a large parcel sent to USA and arrived in 3.5 days - impressive
15/01/23 by Henley in Thames resident
Item was delivered several days late and becase I used Parcel Monkey I was unable to claim for late delivery compensation via ParcelForce
15/01/23 by Davin Mullan
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
