We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,608 reviews.
Faultless service. Will use again. Thank you!
06/02/23 by Customer
Used Parcel monkey several times now, including both collection and drop off services, and had no issues at all.
06/02/23 by Kathryn
Good service, just a little blip was not collected on the day so had to rebook for following day.
Everything good from then onwards.
06/02/23 by Customer
Easy and cheap
06/02/23 by InPost
My experience with Parcel Monkey has been dismal. This is the second parcel to France the first never arriving and Parcel Monkey cant tell me where it is. The customer service team seem oblivious to the EU Regulations relating to parcels sent to an "individual/ family member." Despite marking the products as a gift, going to my sister, I had to pay Duty and VAT that equated to nearly half the value of the parcel. EU Regulations clearly state that personal gifts from and to an individual under 45€ are exempt from Duty and VAT. So after sending the details from French Customs to Parcel Monkey, they then pass on to the carrier, and nothing happens, well thats not true; You will then get an email from the carrier telling you unless you pay the duty they have calculated, they will return the parcel at your cost.
06/02/23 by Robert Murray
Great service, very competitive price, no problems whatsoever
06/02/23 by Mark
I have used this easy to use site now several times for collection for a small on line business. Easy to navigate on line and print your own label then the courier comes and picks it up. No problem!
06/02/23 by Jane Russell
You picked a parcel up on Wednesday for next day delivery and it will arrive at its destination Monday midday. Not good enough.
06/02/23 by Robin Colla
Parcel was set up for collection from home on the Monday, nobody arrived to collect, same on the Tuesday meaning an inconvenient trip to take it myself to the post office.
06/02/23 by Richard Hall
Customer service spot on .
05/02/23 by Simon Hodgson
Great ???? as always
05/02/23 by Customer
Great service
05/02/23 by Customer
???????? Very simple and great value
05/02/23 by Tim Cooper
Terrible experience!!!I had two parcels,none arrived. The one for Germany was sent back-still need to understand the reason.Everything was righ,the address and the weight and I put additional custom declaration.just in case.Still,was returned to me and takes until 6 WEEKS to have it back. The other was for Canada-I paid a parcel until 1 kg,the parcel contained two wool mice,barely 200 gr,and received an email that my account was suspended ,since they wanted additional payment ,which my bank declined,for a parcel of 2.4 KG.I asked information about this issue and currently wait for a reply,but TERRIBLE experience.Not once,but twice.No,I do not recommend.At all!
05/02/23 by Danielle
Easy site to order parcel delivery, and quick helpful response if any problems have recommended to friends and family
05/02/23 by Mr peter wright
These are proper scammers. They add random charges and take it out of your Paypal account. No direct number or email to contact them.
05/02/23 by Ms Cantone
Very easy to use and nany options.
05/02/23 by Jeff
Parcel was smashed on journey.
05/02/23 by Christopher Urch
Fast pickup and faster delivery! Fair price for excellent service!
05/02/23 by Customer
Awesome, fast reliable service ????
05/02/23 by Sona
The ease of sending package was very good, although because Im housebound at moment, I was disappointed by the fact that the eight options for sending to Denmark was really only one. No matter which option I selected for home collection, it reverted to the one drop off option.
After getting someone to drop off at a nearby point, all the rest was very smooth, I was able to track the package on its journey, which was delivered a day earlier than estimated.
Apart from the initial glitch, a reasonably priced, and reliable service.
05/02/23 by Ray, London
Booking with UPS, paid for guaranteed delivery- item didn’t arrive on time and when I tried to claim they told me that it was determined from the day it was collected, not when it was dropped off. I was advised that they collected every weekday, but UPS claims said that they don’t collect if there aren’t enough packages to collect. None of this is in the small print- not good enough - will NEVER use them again!!
05/02/23 by Michelle Berlagoski
Very easy to access and use
05/02/23 by GARY EASTWOOD
Excellent as usual
05/02/23 by Ji seo
A reliable way to send parcels to the EU. I will use them again
05/02/23 by Amanda Sands
Clear simple procedure.
No queueing
05/02/23 by Ian Hird
Fantastic, collection from home and delivery back to a business all within 3 days, very happy with service.
05/02/23 by MJ
Excellent smooth dealing.. easy and simple to use..
05/02/23 by Customer
Excellent, easy to use. Package arrived 5 days after it left.
04/02/23 by Moira Compton
Very quick and efficient service, with successful delivery to Singapore, even quicker than expected. Would use them again.
04/02/23 by gareth glover
Fantastic experience from start to finish
04/02/23 by Janette
Charged my card because my parcel was meant to be 1 yes 1 cm over length.The measurements I submitted were correct but typical of big companies the working man always has to pay more. Yes they say they measure all parcels by machine.
04/02/23 by ALAN
Timely pickup. Safe delivery. Great communication.
04/02/23 by Roshan Joseph
Courier collected in good time. Customs clearance was straightforward thanks to the documentation provided. Cost was competitive.
04/02/23 by RCAP
Great service
04/02/23 by MRRemyMatinde
Super fast delivery, super service, latexandlovers.co.uk
04/02/23 by Customer
When ordering this service to post a small package to the USA (contact lenses that my stepson forgot to take with him),I was quoted £23 with DPD. Today, I got an email from UPS with a bill for $42.85, 58 cents US Customs charges and $42 brokerage charges. You need to let people know when ordering these services that there will be extortionate fees to be paid before the order, not afterwards. Also, I ordered DPD Service, not UPS. I do not use UPS to previous poor service.
04/02/23 by Tim Wilbor
Perfect service, printed the labels myself and dropped off to the Post Office, so easy and delivered on time as well
03/02/23 by Darren
Very easy to search the best deal online
to send a parcel to Australia. Printing off the required documents was easy and all I had to do was pop down to the post office! No waiting at home for a pick up.
03/02/23 by L. Wyatt
Good experience, I was able to track my parcel completely from when it left the UK until it arrived in Greece. It would have been a 5 star review if not for getting an email to pay customs tax or it was sent back, half way through its journey. I would have thought, given that the destination was known on booking that this should have already been into account. With so much fraud about today, I was worried about clicking on links to pay anything more, but thankfully it was genuine.
03/02/23 by Dena
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