We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,354 reviews.
Fast deliveries, reliable for large heavy parcels.
No hassle so far.
Earlier than expected even during a festive season.
15/01/23 by Chris Tze
Booked an 8kg parcel for India. The address fields on the PM website are far too small for many overseas destinations. Anyway completed all documentation including invoices as required. Parcelforce collected early next day, excellent! 2 days later I received in the post a multi-part CP72 form from PF which they needed completing and returning before they would process the parcel. Caused delay and inconvenience.
15/01/23 by Tony
Parcel has. It been delivered despite recipient waiting in all day. She has been advised it’s gone back to the original sender but it had personal products inside so it’s a bit of a mess
15/01/23 by Victoria Sherston
The companys website was extremely difficult to use - everytime I tried to fill in the form to place my order, it kept crashing. I persevered and after numerous attempts I got there in the end but I shouldnt have bothered asI then realised that they wouldnt be able to pick up and deliver my parcel on time. I NEVER received any correspondence from Parcel Monkey about the fact that I didnt use them, and am now trying to get my money back. I used Courier instead - its website and service was much more efficient and easier to use . Not only that but they were cheaper too! Parcel monkey is a scam - DO NOT use them!
15/01/23 by Ms S Gomez
Easy to organise
15/01/23 by Gail
I had not used this service before, but on the recommendation of a friend I tried it out for a parcel collection and delivery I needed. It was easy to search and filter for a courier, with multiple collection and delivery options available. No issues when using the site and good updates on the delivery process.
15/01/23 by Mr Graeme Wolfe
Straight foward experience, good price for international service, useful dashboard.
14/01/23 by Jim Bradford
Very useful application. Having access to print your own labels is generally required but the system is easy to navigate. I sent a large parcel to the Irish republic via Parcel Monkey and although the customs form was an additional bit of printing,I was able to complete the process and have goods on the way in 24 hours. Person in Eire received the parcel a few days later in good condition. Overall cost for most of my transactions have been very reasonable. I have continued to use this system over the past few years as I found it most reliable!!!
14/01/23 by Customer
The Parcel Monkeys app allowed me to organise delivery of a large box to my nieces address in Cardiff. Although I had to print the delivery labels, I was able to complete the process and have the goods on the way to Cardiff within 24hours. She received the parcel two days later in good condition and was well pleased with the super fast delivery!!!!
14/01/23 by Customer
Well, with everyone else on strike Parcel Monkey have been very reliable and easy to use.
14/01/23 by bpm351
It’s cost to much
14/01/23 by Chevon Smith
Failed to deliver my international parcel then charged £23 to have it returned after the buyer had no contact from the courier to accept the package or information in who to contact. 3 months later and still in dispute waiting for the proof they say they have contacted the buyer , complete load of rubbish as my details were on the package for contact too. Over £50 out of pocket and a list of excuses and please be patient messages is all I have had for it. Quick to respond but not with anything remotely helpful or offer of a refund for all this hassle . Lost my buyer and had to refund over £250 including the postage cost..! Avoid these poorly run parcel comparisons and go direct and Dpd were a great help they just can’t do anything more as the order was placed through these bunch of jokers.
14/01/23 by Lee Morris
Excellent service
14/01/23 by Jimmy Smyth
Friendly courier prompt delivery with updates
14/01/23 by veronica
Since I found you on the web site Ive been very impressed
13/01/23 by Steve Pearce
cheap and easy
13/01/23 by terry mcgrath
Will definitely use again as it was painless
13/01/23 by Karl stuckey
Excellent service, I cannot recommend highly enough. I Was informed when the parcel would be picked up with an hour time slot, was picked up on time. The parcel was picked up on the 9th of Jan from London and delivered to my son on the 12th in the USA. Very impressed with the the service provided at what I thought was a reasonable cost. Thank you.
13/01/23 by Mr Wainwright
Never used anything like this before. I had a very large heavy parcel to go from wales to Scotland.
It was collected with no problem and the man received it in Scotland less than 24 hrs later. I am very happy with the service abd will definitely use again. Thank you
13/01/23 by Mel Richards
Great communication and service
13/01/23 by scooter restorations
Surprisingly easy to use service. Sign up, create account, pay and post. Simple as that.
13/01/23 by David
I find Parcelmonkey easy to use and provides competitive quotes with options to select from.
Excellent service for someone looking for a hassle free experience
13/01/23 by Kerry Z
Very good service as usual. I would recommend it to anyone wanting to send parcels. Especially when the parcel can be collected from your own home.
13/01/23 by Customer
Arrived on time and no problems at the post office
13/01/23 by Customer
Easy to do, simple paperwork concise instructions
13/01/23 by Robert
Easy to print and pay online. The package arrived within the expected shipping time.
13/01/23 by customer
Paid for next day collection and guaranteed next day delivery with extra insurance. When contacted they say the guaranteed next day doesnt include collection, so if they miss collection, tough luck. Parcel wasnt collected the next day but the day after, then the parcel wasnt even delivered. Parcel monkey havent refunded the postage as per the extra insurance even though its been collected and the next day guaranteed Parcel is now three days late. Pathetic.
13/01/23 by Huw Powell
If your thinking of using Parcel Monkey for overseas, my advice is don’t . They are unreliable and use 2nd rate couriers from your door . Best to go direct to a well known reputable courier.
12/01/23 by Mr Phillip Parker
Parcel still not been delivered!!, was supposed to be picked up from me on 6th Jan, no one came , on 9th Evri agent delivered next door, I asked her what I had to do, she said she didn’t know as the system was ****!!. She took my parcel to depot and sorted it all for me. My instructions were to leave the parcel at the back of house!!, parcel delivery was attempted today but didn’t leave at back door as per my instructions.
12/01/23 by Susan Phillips
Used parcel monkey for the first time. Prices were competitive and options were varied with different delivery companies. Printing off label and drop off was simple. Unfortunately everything was downhill from there. Selected 2-3 express delivery option. Dropped off the parcel on Thursday afternoon. Had not heard back by the following Monday. Had been checking the delivery link tracker and nothing was uploaded. Contacted Parcel Monkey and was advised the parcel would be delivered following Monday. Which would mean the delivery time was more than 6 working days. Only response I got from parcel monkey was “these things happen.” Won’t be using Shuna
12/01/23 by Mr D Chu
Excellent service and easy to use and track items
12/01/23 by HORSE HEALTH SOLUTIONS
Aberdeen to Canada 6working days use you all the time and never let me down
12/01/23 by Margaret Marcella
First class service from start to finish. Quick , easy , efficient and very cheap????????
12/01/23 by A. D Stanton
Very good for comparing prices and viewing different options for couriers
12/01/23 by mahesh Pindoria
It didnt take long to get my parcel to Australia.
Just a week. Very pleased.
The only downfall fall was the cost.
12/01/23 by Amanda ralphs
Great service and communication, also a great price, only issue was Parcel force strike action which is not under parcelmonkeys control, would definitely recommend this service to friends
12/01/23 by Sandy
It says everything promised booking was very easy and th timing was punctual collected on time delivered on and the price reasonable what else you want
12/01/23 by Latif
Very simple to use. The courier I booked came exactly when they were supposed to... Parcel was delivered next day. Excellent service
11/01/23 by Tracey
Easy to set up a parcel collection from the site and good value. Only additional improvement would be if the time window for collection could be narrowed down to within a few hours rather than waiting all day, but otherwise all good
11/01/23 by JASON BATEMAN
I sent a parcel to my 5 year old nephew on 24/11/22 and paid £37.64. Parcel was to be delivered on the 6th of December, 2022 at the latest. Parcel Monkey mixed up delivery providers by initially stating that the parcel was to be delivered by DPD when in fact it was UPS. I used the UPS Link I was provided but there was nothing to pay even though I was asked to pay using the UPS link. By this point, I was in Canada and I then contacted UPS Canada directly and they confirmed it was the exact same parcel which was supposedly to be delivered by DPD. I asked them to update the delivery address and email address (since my sister moved in the almost 1 month it took to deliver the parcel), still no contact was made to my sister. UPS told me that any change/update needed to come from Aramex (yet another company in this transaction) who were the sender on file and someone declared a higher value for the goods. I contacted Parcel Monkey to let them know what I was told by UPS and they proceeded to tell me that my parcel would be destroyed. My property was destroyed when the mistake was from Parcel Monkey and their partners. Could have just taken the gift myself.
11/01/23 by Chika
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