We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,595 reviews.
Excellent service, parcel collected and delivered next day at sensible prices.
19/07/24 by CustoDAVID YOUNGmer
Such an easy site to use.Good choice of companies to send your parcel. I got a parcel picked up on Friday afternoon from UK and was delivered to my son in California on Monday morning. Amazing! *****
19/07/24 by Rona Forrester
Price was reasonable and would recommend
19/07/24 by Anushya Raveendran
Timely delivery and good service. Good.
19/07/24 by Customer
our trusted Evri Andrew is always helpful and friendly
18/07/24 by Pamela Atterbury
Excellent got there quickly
18/07/24 by Customer
Sent parcel to France a 30 quid poster it was a return to seller. Booked delivery through parcel monkey and cost 10 quid (for a poster) then get email off customs stating the want 13 quid for customs clearance... So 23 quid to send a 35 quid poster so never paid customs so looks like Ill be receiving parcel back. Just think any hidden charges etc should be displayed on checkout as I never would of returned it... Waste of money and waste of time.
18/07/24 by Marty Mcdonald
My item was broken during delivery and the company refused refund. I’m very sad
18/07/24 by customer
Easy to use website. Good choice of couriers. No problems encountered.
18/07/24 by Chris
Very good service at good price.
18/07/24 by Ian Couchman
Very easy to use and means you do not have to sign up to the various carriers. Excellent.
18/07/24 by John Taylor
Great service.
My friend wanted a parcel from her sister in the UK shipped here to ROI and the Royal Mail prices were shocking.
The comparison tool was easy to use and we went with DPD.
We still got a customs charge on the gift and an admin charge from DPD but likely that would have happened with any carrier.
Will definitely use Parcel Monkey again.
18/07/24 by Sandy Gallagher
absolutely brilliant
18/07/24 by stephen dove
We use Parcel Monkey once or twice a week and wouldnt go anywhere else, its easy.
18/07/24 by Dennis Mears
Parcel Monkey made it easy for me to send a parcel from the UK to Australia. The booking form was easy to use, and clear explanations were given on all the documents and labels to include. My parcel made it to its destination only 6 days after I made my booking online - amazing! Plus, the price I paid was £10 less than what the Post Office offered for the same service. Great service Parcel Monkey, no cap.
18/07/24 by Tim M
very well train stuff, quick respond to any problem.thanks
18/07/24 by MOTORCYCLE CARRIER
Easy to compare products and book the most suitable service online. Parcel pick up went as planned and delivered on time. A very cost-effective way of returning/sending larger or bulky items.
18/07/24 by Nick F
Goods arrived safely, great price. Handled with care.
18/07/24 by Julie Heap
The parcel was delivered safely at planned time and not too expensive
17/07/24 by Shelley
Parcel monkeys site was easy to navigate and enter details of the package. Once UPS had picked up the item it was easy to track right up until delivery. Excellent. What I found less than ideal was I was given no time window for the pickup apart from 8am - 6pm on the parcel monkey site. With a dog to walk this was very difficult for me.
17/07/24 by ian Sanderson
Absolute shambles of a customer services team. I was told that they do not make phone calls to couriers or customers as it costs money! I will never use them again.
17/07/24 by James Gray
Very bad collected 4 days late and damaged on arrival even tho box states fragile
17/07/24 by Mrs Michelle Newman
Efficient service
17/07/24 by Mr Berman
Delivery time frame as stated
17/07/24 by David Wright
Dropped parcel at drop off shop. Only thing I was worried about was the way the bloke just chucked it down thankfully nothing breakable inside this parcel. Was easy to track and arrived a day earlier than expected so know my grandson will have this presents on his 5th birthday. Will definitely be using you again thank you
17/07/24 by Emma
didnt recived reply from customer still waiting
17/07/24 by Wahaj Siddiqui
I have send a parcel to India and have called 3 times as I am not getting any updates regarding it so all I got to know after 6 days of wait it still exported from uk and call centre people have no idea where it is when it will reach when it will reach …. Horrible service
16/07/24 by Simpy
everything went to schedule with very quick collection and delivery
16/07/24 by Angela McFadyen
Really pleased with the service.
16/07/24 by Sara
parcel not yet delivered so this is very premature problem with post code although Dubia doesnt have them so completely useless you dont know what your doing
16/07/24 by Louise Dawson
I had to return a small fridge freezer
So booked a collection and delivery through parcel monkey on the 9th July, parcel force picked up on the 10th July and it reached its destination on the 11th July. Excellent service
16/07/24 by Tina
The goods a domestic microwave over, arrived smashed and had patently been dropped. It is a total write-off!
16/07/24 by Bob Rooney
Charged my card 8x what was quoted - I am disputing via my credit card company -
16/07/24 by AW
Always helpful
16/07/24 by Watermark
always deliver.
16/07/24 by Chiller Blinds
Absolutly Awful - Not to be trused This is not a company that can be trusted. On the Parcel Monkey website they offer a "no label" collection service. When you click on the links and book the service you then get told to print the label. I have tried twice to book the right service and the online support team just tell me I have booked the wrong service. They will noy give me a refund on either booking for 5 days
16/07/24 by Jimmy
Simple portal to use
16/07/24 by Customer
Parcel was returned to sender with bo correspondence why? No refund
15/07/24 by Deborah Donohue
Have used PM many times and found the service good. Affordable costs and when I have needed to contact customer services they get back (not instantly) but in a professional and timely manor. So yes I will continue to use them
15/07/24 by Customer
Easy to use and understand
15/07/24 by eBay seller
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