We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,595 reviews.
Quick as anything - parcel arrived so quick to jersey
15/07/24 by Andrea D
????trusted pilot five stars even got the chopper out too ????????????
15/07/24 by Sonny
The bad review isnt necessarily for Parcel Monkey as the experience with them was fine. The option chosen was ParcelForce, to deliver a small box to the south of France, with a delivery window of 3 - 5 days. The parcel took 2 weeks to arrive. I had allowed a delivery margin of 10 days but this was insufficient. My understanding is that the delay is due to French postal service. However it may be advantageous to other customers if this was highlighted at the options stage.
15/07/24 by customer
Very good service
15/07/24 by stephen holloway
Never have a problem with service
15/07/24 by Barrie Fowler
I created a shipment without insurance coverage and the package arrived damaged. Customer service refunded the cost of shipping however the value of the parcel was of 150£. I made another shipping with insurance coverage for the same item to replace the damaged one and it arrived in perfect condition. This is extorsion. If I dont buy cover then the parcel arrives damaged. I usually dont write reviews but this is unacceptable.
15/07/24 by NewAge Decor
Straightforward and easy to use website. Lots of choices and options. Quick delivery to USA from UK, on time
15/07/24 by Rosemary Nicholls
Efficient service
15/07/24 by Mr Berman
Easy website to navigate. Good service. Sender & recipient both happy.
15/07/24 by Phil
No issues with non urgent parcel delivery. Good price comparison and options available including without printing necessary. Customs information sent directly to delivery service. What 3 words available to allow precise delivery location.
15/07/24 by KCWsen Shopping
I needed confirmation that my return parcel had arrived and the online help was quick and excellent help. My refund was returned to me within days.
14/07/24 by Mary Smith
Easy to use and very happy with the whole process of having a parcel collected and delivered quickly for a good price
14/07/24 by Lynn
Did exactly what they promised at a good price. Highly recommended!
14/07/24 by Kenton Hill
Easy to use, good value for money.
14/07/24 by David Millar
paid £50.98 to have an item delivered in 48 hours.That was on the 30thJune-it is now 14 July and it has still not been delivered-made an enquiry to customer services asking what was going on-no response. Do not use these people-I have paid £50.98 for nothing and probably lost £400 the value of the item
14/07/24 by Savvas Fiaca
Easy to book and delivery on time
14/07/24 by Fiona
easy to post parcel
14/07/24 by Thomas
Excellent service from collection to delivery, especially as the parcel was awkward in shape and weight.
I would definitely recommend this service.
13/07/24 by michelle
Seamless pick up, rapid delivery.
13/07/24 by PE
No messin about with these lads
13/07/24 by Customer The Happy Wanker
I’m impressed! This is the second parcel I have sent through Parcel Monkey. Collected from my door, delivered to Sweden in less than two weeks at a great price! Thank you!
13/07/24 by Mrs Neal
Brilliant. Thank you. 5 *************
12/07/24 by Customerharper
Horrible experience! Avoid dealing with Parcel Monkey at all costs
12/07/24 by Carine Pietersen-Jordaan
Easy to follow instructions .No problem with postage or delivery to Canada and a good price offered
12/07/24 by MAUREEN SIMMERS
Good all round service
12/07/24 by Kenneth Powell
Platform is easy to navigate and there are lots of options with different providers for collection and delivery. Package was collected and delivered on time and no breakages.
12/07/24 by Angela
Kept in the loop throughout, all at reasonable prices
12/07/24 by Ian Kear
The parcel I sent arrived safely with none of the parts inside damaged
12/07/24 by David Lucioni
Fast efficient, easy to use website. Parcel picked up on Friday and delivered the following Tuesday.
12/07/24 by james clifford
Complete package from enquiry through to delivery. Brilliant
12/07/24 by steve akehurst
Easy to use and good to have price comparisons
11/07/24 by Mark Wells
Everything went as planned, totally satisfied
11/07/24 by Fred Ritter
I had 2 packages to send to China and was quoted two hundred and seventy pounds to send them. Luckily a lady heard my conversation and recommended Parcel Monkey. My 2 packages cost me one hundred and thirteen pounds with Parcel Monkey instead. Over half the price cheaper! Well done Parcel Monkey.
11/07/24 by Teresa Yapp
Simple to use ,efficient and value for money.
11/07/24 by The T Shirt & Uniform Company
Please please don’t use this company! My next day delivery of tiles took them 7 days ! I insured my return as was of great value! The delivery arrived delayed with tiles missing! The pictures of my return were very unclear as showed 50 boxes of different tiles ! Even though I paid extra money for insurance they didn’t accept the fact that items were missing! Simply my tiles very expensive and they were stolen ! Don’t trust this company! I am shocked that they still operate!
11/07/24 by Peter Rayner
Fantastically easy and great service!
11/07/24 by JH
Ten Characters
11/07/24 by Customer
Great thanks but do I have to keep giving reviews?
10/07/24 by Josiah Emmanuel
Website easy to navigate to find best courier service.
Once arranged parcel was collected and delivered as booked with no hassle.
10/07/24 by R D
Not even been collected (scheduled 9/7/24) and asking for a review, and this is not the first time.
10/07/24 by Anon
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