We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,221 reviews.
Easy to use and all went well
20/12/24 by Alan Lloyd
very good proses, first time at using the web site and there wasnt any problems so thank you very much xx
20/12/24 by Carol xx
Very easy to use
Gives me choice of carriers
20/12/24 by Karen Barber
Easy to use website, parcel collected on time and delivered very promptly.
20/12/24 by Lesley
Very good experience and very easy to use.
20/12/24 by Steven Rosas Woodward
cheap rate, good clear info on package size and weight and customs info required. international parcel successfully delivered
20/12/24 by Young
Good notification and early delivery in timeslot advised for a great price with UPS. Thanks
20/12/24 by Mr Fred Wakelin
Excellent choice of providers, competitive pricing options, smooth customer experience, speedy delivery by the chosen provider
20/12/24 by customer
Parcel Monkey itself was fine. Selected a Fed Ex service which was a disaster. 3 Different drop off sites wouldnt accept the package even though they were all taken from the Fed Ex website. Would use Parcel Monkey again but not FedEx.
20/12/24 by James Walsh
Great service and a good
20/12/24 by Me d m pennington
Very simple and seamless process. Great service. Would recommend.
20/12/24 by Olanré
Easy to arrange, good price, drop off at PO easy and delivered as per date given. Happy Customer.
20/12/24 by L. Newstead
I will never use this service again. If your item cannot be delivered you have to wait 2 weeks, pay an administration fee and pay to have it delivered back to you from their depot. Including the initial cost its not worth paying to have it returned so they will get to keep it for free.
20/12/24 by Ian Boast
Brilliant, super fast, cost effective, seamless experience. Thank you.
20/12/24 by Stephanie Bridge
Easy to look for best deals, easy to follow instructions, sorted ????????
20/12/24 by Andrew McAdam
Package was delivered safely and on time. I couldn’t have ask for a better service. Thank you
20/12/24 by Christine Parker
Lots of options. Quick and easy once you know the info you need.
20/12/24 by S Norris
Great service and delivered exactly as promised
20/12/24 by Guest
Everything was great until we got a emailfrom Dpd ireland for another £13.00 for irish vat otherwise perfect arrived on time perfect condition
19/12/24 by customer
Great service & delivery on time & drtiver was very helpful
19/12/24 by NEWTON
Very good, efficient, value for money service.
19/12/24 by DB
I weighed parcel at 36.6 kg but they said it was over 41 kg , I had the difference taken without my approval
19/12/24 by japanesetimetraveller
Great customer service
19/12/24 by Christine Smith
Simple to book and despatch - parcel delivered on time with accurate tracking
19/12/24 by Tim W
Booked a delivery to USA via parcel monkey. The price was very competative and the service by UPS was rapid and faultless.
19/12/24 by Jaqueline loftus
Fast and safe next day delivery at a very reasonable price
19/12/24 by fergie 1507
gets the job done in time.
19/12/24 by Customer
Booked 2 parcels on Tuesday 17 Dec. 20x20x20 inches. 24 hour delivery. Collection arrived 18th and said to collect envelopes. Then said no room for the parcels in his large van so would be back later in the afternoon. Never arrived. Checked and system said no collection as parcels not available. They rebook for today 19th. No one arrived to collect. The system said parcel not available 1011am. Three of us indoors. No knock or ring on the Ring doorbell. No record of bell use. They now want to book for tomorrow. Cancelled and asked for return of money. 3 to 5 days for refund now. Should have checked the reviews which confirmed they are a poor service company. Now booking direct with parcel force. They hide behind their live chat on the Internet. Theres NO ability to phone them. That says it all !!! YOU HAVE BEEN WARNED.
19/12/24 by Paul Giraud
Easy to navigate site. Dropped a star as paid for Saturday delivery to ensure someone was in to accept parcel but wasn’t delivered until Monday - that was worrying and frustrating.
19/12/24 by Jaq
Parcel delivered on time, apparently.
However, the tracking on eBay was not updated causing some concern.
19/12/24 by Steve Smith
Easy to navigate the website, easy to book a collection, the price was cheaper than the post office and my parcel was delivered to the USA in 3 days. Very happy!
19/12/24 by Mrs Bletsis
Great service.
19/12/24 by Nigel Bell
Easy to use website. Parcel arrived on time
19/12/24 by RD
Very straightforward, timely collection and delivery and the best price by a mile. Impressed.
19/12/24 by Catherine
Excellent service
19/12/24 by customer
Great prices. Easy to navigate site. Parcel shipped to USA, arrived as indicated on the schedule.
19/12/24 by STEPHEN BALDOCK
Have been using for years with no issues. Now the last two orders I have placed have incurred extra charges? All of my parcels a weighed and they claim the weight is more than stated? Will be avoiding in the future.
19/12/24 by Niel Wilkins
Additional charges applied when parcel dimensions/weight differ from customer reported amounts. Customers don’t generally have access to laser tech so their measurements/weight less likely to be as accurate. As consequence customer gets stung for extra cost with no evidence of the difference. Lack of transparency.
19/12/24 by Alison
Soo easy to use as I’ve had to send 2 parcels to Australia
Will use again
19/12/24 by Tracey Goulding
Courier has tried a few times to pick up parcel but label not scanning
19/12/24 by Sandra
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