We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,595 reviews.
It was easy to choose the carrier, well priced and a local drop off point.
10/07/24 by Mark Oldfield.
My parcel delivered on time than expected.
10/07/24 by Customer
made identifying the cheapest option very easy.
10/07/24 by Mike Mitchell
Good service
10/07/24 by Cathy
Great service. Great product thank you
10/07/24 by customer
Easy to book and reliable collection from home
10/07/24 by Teresa Barrett
Parcel delivered on time
09/07/24 by Customer
A little unclear to start with which service would be best but once identified everything went smoothly.
09/07/24 by Patricia Compton
easy to use and very fast!
09/07/24 by Fadhillah Rabaee
Excellent, highly recommended
09/07/24 by Jacque
Everything went according to plan.
I would certainly recommend, to others.
09/07/24 by MALCOLM MILES
Did everything right ????????????????
09/07/24 by richard camm
Only 2 days to get to USA - very impressive
09/07/24 by Henley in Thames resident
Delivered on time
09/07/24 by Customer
This is Parcel Monkeys Customer Service Reply.(see below).. but dont be fooled, there is no reaching out and no resolution. No phone number which leaves you at the mercy of their slow and useless reply service. They took money OUT OF MY ACCOUNT without permission. Or...READ THE SMALL PRINT - which it seems gives them the power to do so, even when they FAIL TO DELIVER (I had the collect the parcel myself!)USE AT YOUR OWN RISK Reply from Parcel Monkey UK A day ago Good Morning, I am very sorry to hear about the service you have received when using our service. I have escalated the case on your behalf and have asked one of our team to reach out to you. Alternatively, please contact our team at; ...(website) Again, we are very sorry for this and hope we can come to a quick resolution for you. Kind regards, ParcelMonkey Customer Services
09/07/24 by ddavidmpriceyahoo.co.uk
I tried to book Parcel Force as always but they refused
said "parcel too big" but Monkey did them, still using Parcel Force and it was cheaper
09/07/24 by Stuart Godden
Company offers a guarantee on next day delivery if you pay additional. We paid the additional. No courier collected the parcel so we had to drop it off ourselves. The parcel then didnt arrive next day and Parcel Monkey refused to pay back the postage costs. Rude and awful customer service also. Will NEVER use again
09/07/24 by Sam
Our Response: Good Morning,
I am very sorry to hear about the service you have received when using our service. I have escalated the case on your behalf and have asked one of our team to reach out to you.
Alternatively, please contact our team at; https://www.parcelmonkey.co.uk/contactus4.php
Again, we are very sorry for this and hope we can come to a quick resolution for you.
Kind regards,
ParcelMonkey Customer Services
I never got a refund of my items that were never picked on the 27/06/24 of £21.58. They only came to pick my luggage that I paid for the 26/06/24which was equivalent of the same amount
08/07/24 by Customer
Great _ from start to finish. Easy to get parcel posted and delivered when requested - and all at a really good price. Would certainly recommend
08/07/24 by Carol T
Excellent service
08/07/24 by JANE BARNES
Smooth booking system and prompt delivery pickup on a 20kg parcel. All went very well.
08/07/24 by Tim Whitcombe
Easy to use, does what it says on the box.
08/07/24 by PAUL DEVON
Parcel monkey is so seamless even though you dont get to talk to a real person. Everything works well so you dont need to. When we made a contact for more information, iit was supplied almost immediately.
08/07/24 by Olubbb
Easy pick up, quick delivery!
08/07/24 by Brian r
Your offer said delivery in 3 days. It took 5 days to dispatch the parcel, which meant it was late and we could not use the contents for its purpose. Overall, it was disappointing!
08/07/24 by Customer
Parcel arrived in just over a week and communication was good.
08/07/24 by Fizz 47
The website is great however, there was some confusion, not straight forward and the parcel wasnt picked up. Very disappointed as the person needed it.
08/07/24 by Kay
Very easy to book online and the drop-off shop was conveniently close and open late, so I could take the packages there at my convenience. Cost was very reasonable indeed but, most of all, delivery to the customers was fast and efficient.
08/07/24 by Leslie Rogers
Have used many times great value and easy use web site
08/07/24 by Gerard Flynn
Very prompt
08/07/24 by biliqees obisesan
Get in touch with me and Ill tell you all about it
07/07/24 by Graham durrant
Always punctual never any problems
06/07/24 by Frances Perring
I am grateful that everything was resolved quickly
06/07/24 by Customer IOSEB
Went to send this by royal mail it was weighed in the post office at 6kgs and I measured it at 800mm by 250 x250mm. I added another 0.5kg to the weight to be safe paid and sent it. Then I get an email saying it had been laser measured and weighed by the courier and I was charged an extra £16.50 for allegedly being correct. laser measured what a scam. On a plus side it did get there
06/07/24 by Pablo
Not happy at all with this company you lost my parcel of a baby shawl and 2 baby outfits with no body caring about it .Very disappointed and let down
06/07/24 by Patricia smith
Pick up did not happen. Payment not refunded. This has caused a lot of trouble involving waiting in all day with no explain or message why not picked up as arranged?
06/07/24 by Patricia Baynes
Great service and delivery
05/07/24 by robert boyd
Terrible. Sold me a fedex service that doesn’t exist and there is no number to call customer services. Spoke to fedex who say I have to speak with parcel monkey. Now claiming my money back from my card company. Can’t call parcel monkey. Absolute rubbish
05/07/24 by Mike
I appreciate they are just a ‘broker’ in the delivery process but ultimately I used their website and the delivery took an additional week to arrive. We’re talking about 2 letters. Not good when they mention 3-5 days.
05/07/24 by Jerry
Efficient and good at their job
05/07/24 by Leila Bradley
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