We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,221 reviews.
Easy to use but informative web site. Gives a wide range of options and best prices. Definitely my favourite parcel site!
19/12/24 by Kathryn Streatfield
Faultless service. parcel arrived within 24 hours in perfect condition - cant ask for more than that!
19/12/24 by CAROL
I use parcel monkey all the time. If i sending any parcels now I use parcel money.
19/12/24 by Customer
Fantastic experience from first email to delivery of items absolutely superb service
19/12/24 by customerpat molloy
Great service, everything arrived promptly and intact.
18/12/24 by Anna
Fantastic service
18/12/24 by Customer
Fast straight forward service weve sent 4 parcels from the uk to the states so far with more to follow
18/12/24 by Customer
extra charges without justification
18/12/24 by Customer
Very simple and clear to use. Results give plenty of options to choice from to suit your needs.
18/12/24 by Tony C
Booking was straightforward and the service provided by UPS exceeded expectations
18/12/24 by Customer
used it a couple of times now, never had any trouble.
18/12/24 by chris golding
Quick and efficient.
18/12/24 by Susan
Un damaged goods delivered on time with care..
18/12/24 by Jeff
I am absolutely furious with the appalling service I have received from Parcel Monkey. I paid for the 48-hour guaranteed delivery which included next-day collection, along with full protection for my parcel. The delivery cost me nearly £70, and I generously measured the box to ensure accuracy. The collection was a disaster. No one turned up for the scheduled pick-up. When I contacted Parcel Monkey via chat, I was told to reschedule, which I did. The following day, Parcelforce collected my item, but the status on the Parcel Monkey portal never updated. When I contacted Parcel Monkey support again, I was told I should have issued myself a new tracking code. Fine, the new code worked, but once again, the status on your portal hasnt changed. Today, the day the parcel was meant to be delivered, it is still showing as being in some unknown depot. I reached out to Parcel Monkey support yet again, and was told they had no clue where my parcel is and would contact the couriers. I have been given a 48-hour response time. So where is my parcel? It should have been delivered by now, but instead, it’s simply missing. There has been no apology, no refund offer, and no support. I’ve been told to "monitor the dashboard" on the portal—this is utterly unacceptable. My item is worth £500, and I rely on this quick delivery for a return. I am now out of pocket due to your companys failure to deliver. The lack of empathy, professionalism, and accountability is beyond words. There should be a full refund for failing to meet the guaranteed delivery, but there is no offer from Parcel Monkey. I am now left with no parcel, no answers, and no support. This is disgusting service that no one should have to endure. I would give zero stars if I could, but unfortunately, I am forced to give it one. I do not recommend Parcel Monkey to anyone.
18/12/24 by Marija Bojat
Arrived in Melbourne in good time. However the local delivery service tried to deliver and left a card to advise collection service which is over an hours drive away from Melbourne?!! I know Australia is a big place, but surely they can try to re deliver? There does not appear to be an option for this. I might as well have not bothered sending this parcel.
18/12/24 by Amanda Wood
Booked a parcelforce collection via these cowboys. Parcelforce didnt collect, meaning delay in parcel. Parcelforce wont compensate because I booked thru a third party. These guys wont compensate because they cant. Not worth the hassle, just book direct.
18/12/24 by Zahid
truly excellent service
18/12/24 by karl
Excellent online order process with easy option to select insurance level. I was kept properly informed of progress and delivery by Parcel Force, and all for a competitive price
18/12/24 by Steve S - West Sussex customer
Easy to use the website. Uplift and delivery was in expected time frame. This was my second time using Parcel Monkey UK and will use again in the future if required.
18/12/24 by Maresa Walker
Collected and delivered on time and delivered in same condition as was collected. Excellent service.
18/12/24 by Jacqueline Moore
Easy application good value arrived safely in Australia
18/12/24 by Shirley
The website is good and almost foolproof.
However the entry of costs and quantity is very fiddly as you have to overwrite the default entry that appears when moving to those columns.
otherwise very good.
The follow up messages also good.
18/12/24 by Mr David Reid
Parcel not collected and had to source another form of service. Still no refund either. Very Disappointed
18/12/24 by Chris
UPS didnt leave a card at the delivery address when there was no one there. They made three attempts each time no card left saying we tried to deliver. If I hadnt checked it would have been returned to the UK. It took nearly an hour on the phone with ups in France to get it delivered
18/12/24 by Stephen Taylor
Parcel still not delivered almost a month later Had to pay customs to have it released which was not explained upon booking Can’t even track it now on EVRi site And they seem to be using cananda post as an intermediary which is ridiculous given they’ve been on strike and primary reason for using a courier was to avoid Canada post
18/12/24 by Debmax
Simple and efficient ????????????
18/12/24 by Steven Webster
Great service. would recommend
18/12/24 by David Noble
Easy to arrange for collection on line. Friendly courier collected the parcel on time, and delivery was successfully made as promised. Excellent service throughout.
18/12/24 by John Overton
I’ve had to pay an extra €7.94 to my family for added VAT. What did I do wrong? I should have just sent it through the Post Office.
18/12/24 by L Miller
Another parcel sent to USA successfully via Parcel Monkey ????
18/12/24 by Nikki Hewlett
Good service, tracking, speed and cost
18/12/24 by Philip
Arrived when it says it would be delivered
17/12/24 by Mr and Mrs Masters
Excellent Service
17/12/24 by Jimmy Smyth
Our first time with Parcel Monkey, collection went smoothly, helpful driver. Over 8kg parcel to Japan but feedback from Osaka warehouse limited (not carriers fault) but delivered OK finally. Would be happy to use again for heavy parcels.
17/12/24 by Phil
Package delivered very quickly. Great service.
17/12/24 by Lilias Geikie
Parcel took less than 48 hours to get from Scotland to Canada. Nice work!
17/12/24 by customer
Excellent service as usual
17/12/24 by Ian Poole
I found the service very easy to use and pay for the postage. However I could not print the label . I was instructed to take a label to the drop off point and they would print the label . This idea fell down when the first 2 stores did not have a printer. Took me an hour to drop off the package . Not good!!!!
17/12/24 by Customer
Good range of pricing, very efficient delivery
17/12/24 by Jeremy Welch
Great service
17/12/24 by Customer
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