We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,595 reviews.
Unfortunately, I cant get my money back for the lost package. Parcel Monkey UK is not even trying to take responsibility and fix the problem. All my questions are answered by an internet bot with endless regrets and apologies. I warn everyone, do not use Parcel Monkey UK services.
05/07/24 by Arvis
First time I have used UPS Courier Service. I can only say they were absolutely 100% efficient. My parcel was collected and delivered on Monday morning in the South of England and delivered to the Receiver the following morning. Will definitely use UPS again
05/07/24 by derek bale
good price, easy to order and delivered on time
05/07/24 by Customer
Great price to send to usa upto date tracking delivered when it was due
05/07/24 by Iain jackson
Very good service
05/07/24 by Abdul Mannan
Easy to use, fast quotes, excellent service
05/07/24 by Simon Holt
Couldn’t be easier. The whole process was simple from start to finish
04/07/24 by Mr Alan Gilbert
Arrived on time and polite
04/07/24 by Geraldine
Very easy to book in parcel with great choice of prices, couriers and insurance options. Use Parcel Monkey often for our longer distance deliveries generally using the Parcel Force 24 or 48 hour service which has always been very efficient.
04/07/24 by Agrifactors (Southern) Ltd
The site was easy to use. The collection was superb and delivery was super fast.
04/07/24 by Mr John Froggatt
3 Days from collection in the UK by UPS to delivery in the USA. Parcel Monkey allowed me to select the best deal and quickest time from many operators.
04/07/24 by Customer
Great value
04/07/24 by Caroline
Easy and efficient to use, lots of real time updates, and best price to ship overseas.
Would definitely recommend!
04/07/24 by Alex Dunham
Waited in two whole days for a collection booked with Parcel Monkey. Hopeless. Never happened. I thought I would give Parcel Monkey a second chance after a similar experience last year. Never again.
03/07/24 by Michelle Lovric
Very professional quick service
03/07/24 by Malcolm Leafe
Great service
03/07/24 by Dzr
Parcel Monkey UK, along with UPS, didnt deliver me the package. Money for losses is also not returned. Therefore they are THIEVES. I strongly warn everyone do not to use their service !!! Since I cant get my money back from them, I will do everything to inform as many people as possible to aware them about harmful practices of these companies.
03/07/24 by Arvis
Always a good price and easy to use website
02/07/24 by Mark Dowd
Parcel collected on time by a very cheerful and helpful man
02/07/24 by Susan Gray
Efficient, helpful, service. Self-serve elements all straightforward and made sending a gift to the USA simple, arriving on-schedule.
02/07/24 by DB
The parcels were delivered within the time frames and no issues were reported at the receiving end.
02/07/24 by London Customer
Beware - scam company
02/07/24 by ddavidmpriceyahoo.co.uk
I have used ParcelMonkey for many years & theyve generally been good - they hold accounts with all the couriers so you get lower shipping prices. BUT Recently theyve added some sort of sneaky loyalty cashback thing that makes it very easy to inadvertently sign up to an £18/month scheme (shame I cant post screengrab) - it pops up just as you complete an order & looks like a click to continue button (ie. not clear youre signing up for a monthly fee!) Ive contacted customer service asking for this to be removed but theyve been no help, claiming it is a 3rd party scheme they have nothing to do with - this seems crazy! It is Parcelmonkeys site.. own it! So, until they sort this out, I rate them poorly!
02/07/24 by T Bugs
Very easy to use website and after entering the size and weight of my parcel gave me a list of available companies to choose from and costs.
Will definitely use again when I next have to send a parcel.
02/07/24 by Mrs Tracey Crouch
Everything ok up to now, however my parcel is on a 6 day delivery to Norway is still in transit and not been delivered at this point.
02/07/24 by Customer
I organised for them to collect a parcel from a seller on Ebay. It was a table with a glass top. They wanted me to take out an insurance to protect it. I ony paid £35 for this table and the seller wrapped up the glass top in bubble wrap and put it between two pieces of hardboard. the rest of the table wasm mdf. One if these small tables that you put together and slot into place. I receved a photo from the seller who had wrapped it so carefully and then put fragile stickers all over it. Also I informed the company that it was fragile and contained glass and so did the seller. The company they used was UPS but Parcel Monkey said to go straight to them if there was a problem. I waited and the parcel didnt arrive and so contacted Parcel Monkey who informed UPS and I had emails from UPS saying they would be delivering but it didnt happen. Then I found out that when the table was scanned it had been damaged. Parcel Monkey said as I hadnt taken out insurance I couldnt claim anything from them! So in every case you have to take out insurance - why? If they are in business for delivering your parcels, when it has fragile stickers all over it and it has been wrapped well, why for such a small amount should I take out insurance? But that is what I was told. I will never use this company again.
02/07/24 by Christine Walton
Great service and fast
01/07/24 by Michael Hitt
Easy to book & lots of options parcel delivered on time
01/07/24 by Val Parry
Someone turned up to another courier & around 6.30pm we are a business and work business hours so no one there my parcel still as not been collected but I have been charged
01/07/24 by Customer Sandra smith
The timely collection and promised delivery was executed with excellence and satisfaction.
Cheers to your team.
01/07/24 by Patricia
First time used. Did what it said on the tin. Booked 48hr service, arrived in 24hrs. Absolute bargain !!! Will use again.
01/07/24 by Susan Kelly
Preparation of the parcel for delivery is simplified and form filling helps. Parcel delivered when promised.
Whats not to like.
01/07/24 by Graham
Excellent service
01/07/24 by GEORGE MACKENZIE
Extremely happy with the service, price is honest and reasonable and the delivery time was as informed. Will use again. Thank you
01/07/24 by Mrs Antonella Barnes
Super fast service at a great price. UK to US in 2 days ????
01/07/24 by craig
Everything on time. Fair price. Good tacking facilities.
01/07/24 by JOHN TONES
The delivery service is fantastic is great as usual but the lack of collection time information requires being available for the complete day. The driver from Parcel Force has the approximate collection time so surely this could be emailed?
01/07/24 by Mr N C Fairs
Actually it was really easy to place an order for collecting and delivery back to me and I was very impressed how quickly I received my package, I will surely be using this service again.
01/07/24 by Mehmet Mustafa
My parcel got lost. I had to chase up. Even to make claim so many process and forms to fill even though they accepted they lost the parcel. Poor customer service, cant speak to anyone on phone. The parcel was a gift for birthday surprise and baby bring born also. It had a sentimental attachment. Now lost money in postage and lost the gifts also. Just poor service. Poor communication. Never using this service again.
30/06/24 by Vinija
The Parcel Monkey experience was OK but used UPS. Damaged the item during transit.
30/06/24 by Mark Evans
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