We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,595 reviews.
Kept up to date and arrived on time
30/06/24 by Mrs Linda Shaddick
I booked a small A5 document parcel with EVRI from Essex to a tier 1 city in North India. The parcel was dropped off on 16th June, and is still in-transit 2 weeks later. The same parcel would have reached its destination if it was sent by regular Royal Mail post, at 1/10th the cost. Its hard for me to assess if this is Parcel Monkey issue or simply poor delivery service from EVRI, but I am very disappointed at lack of speed in getting documents couriered from UK to India
30/06/24 by Kuljit Rana
Great as ever - quick, simple to process and reliable.
30/06/24 by Gareth
Great parcel delivery management from website to delivery. Clarity all along the way.
30/06/24 by Gerry
Great price arrived on time
30/06/24 by Customer
Easy to deal with the paperwork on time and a lot cheaper than the PO
29/06/24 by Patrice David
Parcel delivered promptly. Would have been better if delivery operative had read the delivery note on the label however.
29/06/24 by Customer
good service and saved money
29/06/24 by adam cove
Because they did every thng correctly
29/06/24 by marcus
has not been deliverd
29/06/24 by r calvert
Getting better and better and I’m in the hope they don’t digress ????
29/06/24 by Josiah Emmanuel
Great service and very cheap
29/06/24 by Amy harris
the collection and delivery of our parcel was as promised.
29/06/24 by Mr Hudson
Everything went smoothly. Good service!
28/06/24 by Elize
Easy to use website.
28/06/24 by Tracie
The procedure went smoothly with the exception that the parcel arrived at its destinations on a Monday when the shop was closed. FedEx successfully delivered on the following day.
28/06/24 by Customer
Our parcel was delivered to the wrong address even though the correct address label was attached. It was delivered to Milton Keynes when it should have been delivered to Northampton. I have photos proving it has been dropped off but still waiting to get my refund back as no one seems to know where this parcel is. Not happy
28/06/24 by CollectPlus Customer
Great service
28/06/24 by Kev Davidson
Easy to use. Costs clear. Parcel arrived at delivery address quickly.
27/06/24 by Mrs B J Proud
No problem nice and easy
27/06/24 by Mark Taylor
Efficient and easy to use app
27/06/24 by Jim Hughes
Much cheaper using this service then taking something to the local office especially when shipping abroad
27/06/24 by peter tansley
Absolutely terrible never would I use them again I paid for my shipment I filled out all the required forms how much they were worth when it arrived all the glass was broken asked for a refund they no so they can just destroy your items and move on to another victim
27/06/24 by Sarah poxon
Got my delivery to where it needed to be in good time.
27/06/24 by Mr Robert Talbot Cooper
EVRI were a day late and arrived without any notification
27/06/24 by Alan
Excellent service at reasonable cost
27/06/24 by MR SMITH
Great service , delivered on time, would use again
27/06/24 by STEVE CONSTABLE
Easy and quick! Lots of different prices and services for everyone!
27/06/24 by Didi
It would have been helpful if the drop off place had been open at 10.15 am. It should have been open 10am. The result was it was delayed a day. Otherwise fine, package arrived safely and in good condition.
27/06/24 by Edward Weaver
Excellent service. Thank you.
26/06/24 by Suzan
Parcel monkey does what it says on the tin at best price available tracked large parcel from Uk despatch to delivery in Austria within a week
26/06/24 by Graeme
Easy to use. Range of suppliers good.
Would use again
26/06/24 by Roger Sykes
Sent 2 parcels to Holland and paid all costs and custom fees upfront. 4 weeks later I receive the parcels back with no explanation. I contacted PM via their chat service and they stated the courier needed more information and it was impossible to contact the recipient. I pointed out I had delivered to that recipient via another carrier with the exact same details and it arrived without issue. After going back and forth with them over 2 weeks, I asked if the courier couldnt come up with a viable answer to issue a refund. They refused the refund stating I had already used the service. I replied the service didnt deliver and they then replied there was a charge of 17.07 the courier couldnt recover so it was sent back to me. They couldnt even tell me what this charge was; it was the first time it was mentioned. Will never use again. I used another courier Express and the parcels were delivered without issue using the exact same contact and address details.
26/06/24 by Barry Hodgson
First class
26/06/24 by Pete
Simple and easy to use
26/06/24 by customer
It was easy to arrange pickup and delivery of a large item
26/06/24 by Mandy McCleave
I would have given 0 stars if I could. Surcharge for a false measurement on there behalf, £73 extra charge because of apparently wrong measurements, I measured this item 4 times to make sure.I was correct. And the customer service is terrible, 3 messages sent and no acknowledgement or reply they have received them and no reply to my messages regarding the issue of the mistake they have made. They also dont have a contact phone number so email is the only way and I am just being ignored. Awful company please avoid like the plague.
26/06/24 by Adam Ballard
Quickly able to see options for sending a parcel abroad. Only down side was finding a code needed to add to the details, and printing the label on A4 paper made it too big so had to pretend it was A5.
25/06/24 by Richard Alston
Amazing. Posted to Canada Tuesday arrived Friday
25/06/24 by Irene Brawm
Found the best price and saved me nearly £20
25/06/24 by mcop
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