We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,357 reviews.
Wonderful, turned up on time as promised, reasonable price. Would recommend.
11/10/22 by raymond raw
Very easy to use and easy to get every thing you need
10/10/22 by Angel Chambers
Easy to use website
The booking formalities had changed since I last used them different format. Took a little longer to book in due to this.
Given plenty of options which delivery firm to choose from and prices.
10/10/22 by MRS C A BROWN CAROL
Bought next day delivery but took 10 days to arrive via evri.
10/10/22 by Laura B
Great price and delivered on time
10/10/22 by Peter Clark
DO NOT USE THEM we had parcel collected after careful measuring and weighing and charged us £29 ,fair enough right ! Then only to receive email later on in the week stating FINAL PAYMENT ! Charging us £364.47for a 16kg parcel ! UPS the courier used claimed the parcel weighed 92kg so took the money without consent or proof of being vastly over weight. With no call centre only a chat online to deal with the issue it has been a long drawn out affair to get our money back , we had to provide proof of size and weight , pictures of collection , pictures of item returned with weight stated on the specification. So unless you don’t mind having this kind of money taken out your account I would strongly advise to avoid this company
10/10/22 by Brian
Arrived in n time and good price
10/10/22 by KR
Great all round experience. Easy to book, collected and delivered on time. My only complaint would be cost for insurance as I felt this was a bit expensive.
10/10/22 by customer
Avoid, or be prepared to be ripped off! I sent a childs bike, which went through UPS. I entered the exact dimensions and weighed on the scales. The weight was 13.8kg and I paid £37. Two weeks later, I receive an email claiming that I had entered the weight incorrectly. Apparently, I declared the weight as 30kg, but actually it was weighed as 40kg by UPS!! But the bike only weighed 8kg, plus the box and packaging so theres no way it was 41kg. They proceeded to take an £64 extra without notice given. All of this is utter nonsense, and I cant help but feel like Ive been robbed. I would recommend you save pictures videos of weighing/measuring if you dare use them. I hope the Monkeys can see the light and refund me the £64, but Ive not heard anything yet. This company has no integrity.
10/10/22 by Mark Austin
Simple quick and easy to use...
10/10/22 by Customer
Its not my first time I have been using Parcel Monkey for the last 5 years, to send international parcels, mostly Turkey.
Always gives me good price and fast reliable service.
Highly recommended for international parcels.
10/10/22 by Maen
A1 service as usual, very fast service
09/10/22 by Customer
My parcel was picked up on time but since then it has sat waiting at the international depot and has not left the UK.
09/10/22 by Claire Raper
Very happy with your service. I had a lovely lady come for the collection and she was very polite and friendly.
09/10/22 by Sam Douglas
Fantastic service
09/10/22 by Alison f
Easy, cheap and fast. Great value for money. Highly recommended.
09/10/22 by Customer
Great thanks
08/10/22 by Mr Garry McIntosh
Very easy to navigate website
08/10/22 by Mr Ali
Tried to steal an extra £62 from me after item had already been delivered and i had already paid £35. STAY WELL CLEAR.
08/10/22 by mike shelby
Each time Ive used Parcel Monkey, they have delivered a first class service. Ive no reservations about using them in the future!
08/10/22 by customer
Not in press with Parcel Monkey because my parcel was paid for next day deliver. It did not happen.
08/10/22 by Marthie van Overmeire
Best price I could find for international shipping, and my parcel arrived safely to its destination in India.
My only suggestion would be some communication with the courier used in India, we had a slight panic when they said they had attempted delivery but they hadnt, it thankfully arrived the following day. :)
08/10/22 by Customer
The delivery man was so kind and helpful I dont know whether the other delivery men are the same like him I will always use Monkey for shipping in fact next Monday I will rebook Monkey for the second time
08/10/22 by Customer
I’m a repeat user of Parcel Monkey. Always find them to be straightforward to use and they offer a good selection of carriers.
08/10/22 by Carol
A very fast service. It takes 6 days to deliver a parcel to France but 4 days are the customs, charges & delivery in Frances that Parcel Monkey & Parcel Force have no control of. The only criticism is the Parcel Force dont give information of the pick up time, this means being available all day. Other carriers give updates of pick up times.
08/10/22 by Nick Fairs
Great prices, timely pickup and delivery.
08/10/22 by Leo Purvis
Booked for next day drop off. Then could not find anyone who could take the parcel off me as it was just after 3.30 on a Friday. Told that wherever I went within 15 mile radius it would not be collected until Monday! Stuck with parcel and very let down having paid for next day!!! No-where was I clearly warned of this
08/10/22 by Gill
Just amazing experience,everything was so quick and easy
07/10/22 by Cosmin Coroblea
Paid for collection and not collected and no reason given no response from questions asked not to be used
07/10/22 by Pendolino Driver
Very useful site which assisted me to find the best service. The service was excellent - Parcelforce 48
07/10/22 by Carol Williams
Quick and easy.
07/10/22 by JJFF
Delivered my parcel to my local post office. Delivered my return item swiftly.
07/10/22 by Deborah
COLLECTED ON TIME AND MORE IMPORTANTLY DELIVERED ON TIME
07/10/22 by Sue
Great prices and service.
07/10/22 by Ian Fenwick
KEEP AWAY RUBBISH SERVICE
07/10/22 by marco panico
Sent a package to Singapore last Friday - ParcelMonkey / Parcelforce. Was supposed to be three-day delivery, now eight days and waiting.
07/10/22 by Joe
The parcel wasn’t collected by DPD as arranged and still hasn’t.
07/10/22 by Lilian
Found Parcel Monkey to be a really helpful site.
07/10/22 by Tracey Rees-Hull
Excellent… parcel posted Friday in scotland for to Memphis USA in 3 days box like new .. takes a week to get a delivery from anywhere in the Uk no matter how I send .
A little expensive but will def use again
06/10/22 by Ramsden, Beth
Bad experience with this company , I booked my parcel collection twice and pay for it, nobody cares to come in or to phone me, regardless the urgency I mentioned. Really bad service!!! Not recommended.
06/10/22 by Gilbert Kamgang Nkuitche
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