We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,357 reviews.
Quick, honest and reliable
16/09/22 by toby wicks
Totally messed up my shipment. Was not picked up on the chosen day and partly delivered!!! Very disappointed with the service!
15/09/22 by NBA
The parcel was delivered on time to the Isle of Man and left in a secure place for the recipient. The photo showed exactly where it had been left which was very helpful. The cost of shipping was very reasonable. I will be using Parcel Monkey again.
15/09/22 by . Alyson Bartlett
Brilliant service. Fast a reliable. Highly recommended.
15/09/22 by Customer
What a great help Parcel Monkey is. So easy to arrange a collection and know the cost etc. Excellent site.
15/09/22 by Hugh SAWYER
Cheaper and faster than Royal Mail
15/09/22 by SJ1976
Parcels never arrived and costumer service does not respond. Will not use again
15/09/22 by Customer
Quick, simple and efficient
15/09/22 by Oscars
Took another £62 from my account after the original £29 quoted saying the weight I had put was incorrect. But on the invoice not only was the original weight I had put incorrect but there weight was 5 times higher. Numerous emails from me were ignored. Money eventually recovered by my bank . Strongly recommend avoiding parcel monkey
15/09/22 by Richard Norris
Very good service.
15/09/22 by Cilla
You are not doing very well to be honest. At this point in time, I have absolutely no idea of where my parcel is or when it is likely to reach its final destination in Argentina. I have used the tracking number supplied, but this is about as useful as a chocolate tea pot. This is the first time that I have used your company and it is making nervous !
14/09/22 by Philippe EVRARD
Best best best
14/09/22 by Customer
Emailed well after the event to advise of an additional charge ! I measured and weighed the parcel correctly yet I was billed an additional fee with the explanation that I had not given the correct weight/dimensions.
14/09/22 by Customer
I have been using Parcelmonkey with mixed results for several years. On the majority of occasions things are fine, parcels are delivered and there are no issues, however when things go wrong, their customer service is absolutely appalling. . On two occasions, I have now been charged extra for a parcel that was supposedly 10x the weight I declared. When I asked for a proof, a picture of my parcel in "a tray" was provided with dimensions matching those of the tray, not the content. The tray was provided by the courier! That being clear proof of the couriers error, ParcelMonkey staff still continued to refuse my dispute. Escalation to the manager was ignored. I have given them a second chance, but after todays incident, Im going to move my business to an alternative provider.
14/09/22 by Sumo Rubber
Very simple process and great price comparison. My go to Parcel Booking service ????
14/09/22 by Mark Plowman
Quick simple and very cost effective!
14/09/22 by David Sayer
Sent parcel to the USA. Arrived with in 5 days
Good price, easy to book
14/09/22 by Customer
Super Service, thank you latexandlovers.co.uk
14/09/22 by Customer
Excellent service
14/09/22 by Customer
Super easy to arrange collection of 2 parcels and very competitive price
14/09/22 by Paul Ridout
great reliable service
14/09/22 by MR G
I have used Parcel Monkey on several occasions and always find them easy to use and efficient. They arent cheap but you get what you pay for!
14/09/22 by Elizabeth Hunt
rubbish rubbish rubbish keep away
14/09/22 by marco panico
Parcel collected next day on time and delivered as promised. Good comms on progress too.
13/09/22 by David
So far the purchasing has been easy. But until I hear from the recipients I cannot judge the delivery factors.
13/09/22 by Mr Geoffrey Fallis
Thank you so much at a very stressful time for me you delivered some worthless items in monetary terms but worth everything to family members speedily and intact
Many thanks
13/09/22 by Mobile Kiosk Driver
The items were not collected. I wasted my money for nothing This very bad for a customer .very very poor customer service
13/09/22 by Kimbugwe tonny c/o Ronald olwo
Perfection delivered on time no messing about will use again
13/09/22 by Colin
All good. Thank you
13/09/22 by Beverly Jefferies
Everything seemed clear and simple to use, gives a good choice of shippers and a detail of their services, will use again for sure.
13/09/22 by Christopher
Express 24 Delivery Dont Bother! Its now been a week since the parcel was collected and our client still has not received it Parcel Monkey say they cannot give an estimated time of arrival and dont seem at all bothered that our parcel is late. They also say you cannot make any claim for a refund until after the parcel has been delivered even though it has now been 168 hours and not 24
13/09/22 by Carol Wilson
Easy to navigate the website. Now a regular user for parcels. Tracking information is excellent.
13/09/22 by Liz G
What a sorry excuse for a delivery service. Theyre a third party so youll have to go through them for any enquiry. I sent a suitcase three months ago and its now lost somewhere in Europe. Their costumer service is an absolute joke and they dont even communicate with you if anything goes wrong with the delivery, youre expected to chase things up every step of the way. Youre left talking with some useless, fake-named bot on the online chat who will do nothing to help except say "sorry for the inconvenience". I contacted the courier company (parcelmonkey are just resellers) and they told me they receive a high volume of complaints by parcelmonkey costumers. Avoid, there are much better services out there. Worst experience I ever had, and I still dont know where my suitcase is.
13/09/22 by Sò Giuls
Easy, straight forward, and access to services that dont appear to be available directly on individual websites.
Having it all in one place gives much better selection.
13/09/22 by Verity
Good service. No issues would recommend
13/09/22 by customer
A very easy, simple and wonderful way to get my friends birthday presents to her. Pick up was on time and so was delivery. All hassle free. Very reasonably priced. Im very happy with the service provided and will be coming back when needed!
13/09/22 by Caley
Avoid they have stolen parcel worth £400 will be reporting to the police and taking legal action for loss
12/09/22 by Clive Morris
I use Parcel Monkey quite a lot. It usually finds the best deals.
12/09/22 by Michelle Hudson
Spot on as usual
12/09/22 by Customer g payne
Didnt collect on arranged day.
12/09/22 by William Waugh And Sons
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