We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,357 reviews.
The ParcelMonkey service was good. However the contractor they were using to Jersey UK is ParcelForce - they have a monopoly. They decided to add an extra charge which was unjustified, and I had an argument before they dropped it. I had sent 20 incense sticks with a postcard - very small and lightweight. ParcelForce were claiming it as 39x28x12cm weighing 2.6Kg..!! It took some convincing for them to relent.!!
07/09/22 by Tom
A complete con, they will quote you a price then charge you extra charges for apparently being wrong... correctly measured and weighed parcel is somehow now larger with no real explanation or proof. Go elsewhere this is how they make there money by ripping you off.
07/09/22 by Great British Outfitters
Faultless my first choice
07/09/22 by Ed Wilson
Lost my parcel PM10766810 - even though I PAID for insurance its been over a month and they just say "As soon as we hear back from the courier, we will contact you immediately." They used DLL courier shipment ref: 31385670453426. Their claims procedure STINKS!
07/09/22 by Doric Frantz
thought it smoothly but then received a extra charge of £64 for wrong weight quoted. on looking at invoice i had put 67kg as weight but correct weight was 10kg ,which i found strange as item weight was 23kg.sent 4 emails to try and get a explanation not received any reply back and the amount was charged to my credit card
07/09/22 by Customer
Great company. Picked up and promptly delivered
07/09/22 by Gordon Hamilton
Absolute rubbish the communication is rubbish they never come back to me and lost my pacel
07/09/22 by gp cars
Failed to make the collection or communicate the status - had to find another carrier
06/09/22 by MIKE GULLIFORD
I used DPD as Parcelforce were on strike and they were great - next day delivery for less than £10 from Scotland to the Midlands. Posted 1400, delivered by 1000 next day.
06/09/22 by Jennifer
Excellent service and great prices. My only gripe is the patronising pop-up (EVERY time) asking if I am sure my measurements are correct. Imm 66 and quite capable of using a scale and a tape, thank you very much...
06/09/22 by Michael Hitchcock
Complete nightmare. Booked in at weight and size it was but a week later I get an email saying they have charged me extra which was triple the original amount due to oversize/weight parcel. They could have advised and questioned before actually giving me the choice or called but no, wed prefer just to have a monopoly on how much we charge you and extort the money without giving me any option! Now thats what you call the Great British Internet Rip Off!!
06/09/22 by Customer
No tracking information provided in the parcel monkey tracking page but eventually found the DPD link separately but package has been stuck in customs for 2 weeks with no explanation
06/09/22 by JamesB
Used to be a good reliable service but not no more, I booked a parcel for next day collection 24hr delivery after 3 days still not collected, two complaints to the company dealt with by Natalie and Emily, they dont care, think its a bit of a joke, I guess Like parcel monkey, all they offered was to rebook it for tomorrow.... Hardly next day service, do not believe what is written on the website as parcel monkey do not guarantee anything and constantly hide behind the couriers, they take zero responsibility for anything, Delays are now so common you might as well use Evri or Royal Mail, at least it will be cheaper, ParcelMonkey.co.uk do not care one iota and do not offer any kind of compensation despite the damaging effect on my business.
06/09/22 by Daniel Doherty
Used parcel monky for the first time. They recommended a few companies one being UPS. The parcel i sent wasnt going long distance relatively short. The parcel got to its first stop no problems. Then I just kept getting emails saying delivery rescheduled. It turns out they cant find the parcel. Contacted parcel monky who were very helpful gave them details etc which they passed on to UPS. So very helpful and cant faul parcel monky. But still dont know where my parcel is hoping UPS sort this as expensive item. But thank you parcel monky for the support you have given so far in this matter.
06/09/22 by Debs
Use this company fairly frequently, and normally select DHL, as they do collect. Never had a issue, with the label being available about 10 mins after the purchase.
06/09/22 by Frances Thomas
Thank you very much all arrived safely
05/09/22 by Daniel
The driver from parcel force was fantastic, put us at ease regarding the delivery, and assured us!
05/09/22 by Emma Fitchett
Paid for 24 hour delivery, then paid extra for their ‘delivery guarantee’ eg if not delivered in time a refund is given. Parcel finally delivered 5 days later! Told no refund as despite me dropping off the parcel, the courier didn’t bother collecting it for several days so that doesn’t count?!
05/09/22 by Customer
good site to work with
05/09/22 by Customer mark bryson
Very angry about this sent parcel. I completed all the forms correctly, it took some time but I like to get it right. After paying, when I printed the documents for the parcel, I realised that the weight of the parcel was not the weight that I had put on the form. It was too light by 0.5 kg. There was nowhere to alter the weight or cancel and redo it without having to pay for the parcel again. Now the parcel is held up in Norway. They havent sent it to my daughter and it will now probably be opened by customs in Norway because of an error on the forms which I didnt make. Up till now, have always rated this service as 5 /5, but this experience has made me very cross
05/09/22 by Jenny
Sent with UPS drop off ,
Parcels put in with the daily collections where I work , delivered next day .
05/09/22 by Shayne Myers
Very good service with very good nformation and quick service to Eire. I found it very good service Customs information and forms link provided so you dont get ripped off or charged unnecessary
05/09/22 by patrick
Still waiting for the parcel to be delivered even though I paid extra for delivery. Not impressed
05/09/22 by J Fiona Livermore
Good value for money.
05/09/22 by Chris Arnold
This is the second time I have given a disappointing review. They failed to collect my first booking for next day delivery using DPD so I cancelled and rebooked. They failed to collect again and had to use another courier to deliver my very delayed parcel. The only thing I can say is the the response using the online message facility is very good. I requested a refund for both failed collections and have yet to confirm with our accounts department if the money has been refunded.
05/09/22 by Molly
Parcel monkey does not clear your shipment through customs!!! My delivery is 10 days late so far. Ordered a shipment from the UK to South Africa. Every other courier company I have ever used, contacts you when the shipment arrives in destination country and assists with the clearing of your parcel through customs. My shipment is stuck in customs, I have been sent a contact number and told to phone the number and clear the parcel myself. Side note: I have no idea who the courier company is that was used. All I have is a Parcel Monkey tracking number - What am I going to say when I call customs? "My name is Kim do you know where my parcel is?" Right... Super frustrating - definitely dont recommend them - Spend an extra $10 and use Courier or Aramex or a courier service with a customs clearance team.
05/09/22 by Kim Irwin
27kg of Additional luggage arrived in Malaysia within a few days of collection n the UK. Very happy with the price - 1/3 of the cost of extra luggage from the airline. Finding the correct import codes for each item was difficult for someone without experience, but possible
04/09/22 by Paul S
Parcel monkey overcharged me for no good reason and without explanation.
04/09/22 by Simon Lawry-White
Fast and efficient collection and delivery
04/09/22 by DPD
Cannot fault everything went smoothly as per usual ????
04/09/22 by terry shaw
Very quick and easy to set up and very reasonable prices, delivered on time, no complaints at all and highly recommend
04/09/22 by AJWelsh
Like to use this service in the future
04/09/22 by Customer
I’m using Parcel monkeys for many years and found them always reliable and professional, Never had any issues with International parcels or Packages, I always use only use them and never thought of any other companies.
04/09/22 by Raja Majid Ali
There was a slight issue with missed delivery but when contacted it was sorted very quickly and efficiently.
03/09/22 by Lynne Preston
I pay for 24 hour service but it never goes 24 hour. The last 4 boxes that I sent one box got delivered the next day then the other one got there a day later. Then the other 2 boxes that was going to a different address the first box arrived 48 hours later and left at the door and the person it was for was away for a few days as it was a bank holiday so it wasn’t signed for by the person then the next box didn’t arrive for another 48 hours so all in all it took 5 day to arrive but it was a 24hour service that I paid for.I know there was a strike but it didn’t last for 5 day. If u pay for a 24 hour service that should be what you receive.
03/09/22 by Sandra Bates
Brilliant - thank you
03/09/22 by Patrick
My parcel has gone all the way Slovakia so I could get a refund but is now on it’s way back to me, despite all the customs docs being enclosed. I have wasted money on a pair of skates having a tour of Europe.
03/09/22 by Customer
Fast deliver
03/09/22 by Mr Dipak Patel
Fantastic did exactly what it states on the tin
Thank you
03/09/22 by Sy
Very professional, easy to use website, which never fails.
03/09/22 by Miklos Toth
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