We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,357 reviews.
Was more than pleased with Parcel Monkeys service. Collected on time, and delivered even before I expected it to be. Could not have done better.
02/10/22 by Joy Ellis
I would say its a good service, it gets let down by couriers and thats the same with Amazon I find. I only book parcels for parcelforce and drop at the post office, then its ok. Why I dropped a star is because EVERY time I book a parcel this stupid thing comes up and stops me telling me to check. Also this time I had to fiddle about with payment, its been automatic up til now. So getting fiddlier one step at a time
02/10/22 by Martyn cox
Great price, speedy service.
02/10/22 by MarkG
Great service always
02/10/22 by LYDIA MORRISON
Electronic item was working when left for collecting. Recipient stated item wasn’t functioning and remote control was cracked. This was not the condition it was packed.
01/10/22 by Philip Greenwood
2nd time using Parcel Monkey.Very straightforward, website very easy to negotiate, Good choice of carriers and prices. Chose to drop mine off at the post office, delivered in good condition. Will use Parcel Monkey again, highly recommended.
01/10/22 by Clare
Simple to use and parcel delivered quickly and in perfect condition
01/10/22 by SARAH REED
You Asked me how you got on, well the parcel late and your tracking update is unclear . You did ask. Epic fail
01/10/22 by Mr. Andrew
Absolutely awful company. Took insurance out for an expensive gift I sent . Parcel got lost and the delivery company took full responsibility for it. However parcel monkey refused to pay out. Now I’m £800 down and they don’t care
01/10/22 by Nadine Checksfield
Still waiting collection 2 weeks on and no reply to previous message.
01/10/22 by Becky
1st class. Can not fault it
01/10/22 by Mr Rodgers
Difficult to find a carrier for extra long packages. Parcel Monkey came up with a great deal and delivered on time.
01/10/22 by Customer
2 weeks after dropping off my parcel its nowhere to be seen. Turns out it was never collected but Parcel monkey cant help me after 3 days of contacting them and asking for it to be escalated. Its a high value item which is a complete loss. If you are considering using their service dont. Their customer service when things go wrong is non existent and you will be left out of pocket.
01/10/22 by Michael Leather
First time using, great service
30/09/22 by Customer
very efficient and kept me informed all they could, parcel delivered in expected time
30/09/22 by James Kennedy
Very good service. Prices were competitive and our parcel arrived before time.
30/09/22 by Lynne S
2nd time I have used this service and it has been amazing. I will definitely continue to use them. Thank you.
30/09/22 by Amanda sears
Posted a parcel to my parents in France and it has not arrived and they have no idea where it is we were told it was in France now it’s back in the UK they are very good at taking your money but absolutely hopeless at delivering on any of their promises if you notice on their Facebook page they have to say put comments because of the level of customer dissatisfaction
30/09/22 by RD
Quick and easy to use, courier turned up within the time specified and delivered at the correct time!
30/09/22 by Lisa
If i could leave a no star review i would. Absolute dog dump. If you ask them to do anything after the initial collection of a parcel their world falls apart.
30/09/22 by george
Easy to use, reasonable pricing and reliable.
29/09/22 by TS
Best value and speedy delivery
29/09/22 by Margarita
All good five star
29/09/22 by Customer
Great service
29/09/22 by Customer
Delivered my expensive ukulele safe and sound
Very satisfied
29/09/22 by Technical Joinery Services
£60 cheaper than using the post office! Great service and updates
29/09/22 by Customer
Usual good experience with Parcel Monkey
29/09/22 by Geoff Spence
Excellent as usual
29/09/22 by terry shaw
Parcelmonkey fine not for the first time Parcelforce must have thrown a well packed parcel causing considerable damage Parcelforce never again
29/09/22 by Tony Edwards
For the second time after paying for express 24 hours my parcel arrived 4 days later. We had to borrow and buy new clothes including for a wedding.
29/09/22 by Customer
Great service
28/09/22 by DHL
Great service
28/09/22 by customer
Very easy to use website, we have used them for many years and have had very very problems. When we do customer services is always very helpful and dealt with our delivery very efficiently.
28/09/22 by Customer
Great from Parcel Monkey - collected on time etc. One parcel arrived on time, one was 2 days late. Both collected and sent on to the same addresses so assume an issue with Parcel Force rather than here.
28/09/22 by CheshireToLondon
This is the fourth time am using Parcel Monkey and my experience with the service was again faultless. Did what I was instructed (print label, drop at a collection point) and the parcel arrived at destination on time. Was able to track the journey of the parcel too. Will use them again.
28/09/22 by MIchael
Goods appeared stuck in transit in USA as tracking had stopped for a few days I contacted customer service who did a great job of sorting this out for me within minutes, tracking resumed and goods delivered safely Excellent customer service
28/09/22 by Shelagh
Appalling service - parcel lost, then supposedly found again, then lost again, then found again, then lost again - each time the "incident" is closed, no doubt to make their service levels look better. I have been lied to (told the parcel is going to be delivered, then nothing happened) repeatedly and after nearly 3 weeks I am no nearer knowing where my parcel is, never mind delivered - the last tracking says "out for delivery" 3 weeks ago, so it has been scanned all the way through to the delivery driver / van - hardly difficult to know where it is, is it
28/09/22 by Anon
Excellent reliable service every time i have used them
27/09/22 by Chris
Sent an iPhone to someone. They live in a flat. Parcel was left by the entrance stairs. Poor attemp at delivery. Only reason they got parcel was because a neighbour was kind enough to pick it up and take it to correct flat.
27/09/22 by Graham Fincham
I sent 2 parcels with yourselves. I am pleased to say it was a speedy delivery and hassel free. Would definitely use you again. Thanks
27/09/22 by Christine
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