We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,612 reviews.
Fast and easy to use
24/10/22 by Shcherbyna Daria
parcel has still not arrived at the address in Perth Australia.
24/10/22 by mark shields
Fast ,reliable affordable service!!
24/10/22 by Charmaine
It was all so easy and great value.
23/10/22 by Victoria Sherston
Excellent service
23/10/22 by kirsty
Paid for 48hour delivery Took 7 days to arrive Aware of postal delays but system should be aware of these when in putting information for delivery
23/10/22 by Arlene
Made the error of entrusting Parcel Monkey with shipping my personal possessions internationally. Supplied the relevant documents for international shipping to no to avail as Parcel Monkey never ensured that the carrier received them. At the time of writing my possessions have been delayed for 11 weeks. For the past two months they have been sitting in Parcel Monkeys depot with daily promises from Parcel Monkey that the case has their highest priority, yet nothing happens. Parcel Monkey has not been able explain why the consignment remains in their depot though they have supplied me with photographs of the parcels as evidence that they have not destroyed them, but only slightly roughed them up. For that, they fully deserved the one star in this review. I repeatedly asked Parcel Monkeys help desk to escalate the case to a manager and to place me in contact with said manager. After 10 weeks I finally received a message from an employee who presented as a manager. True to form they offered no help. I sent Parcel Monkey a formal complaint, which they ignored. Having had the misfortune of dealing with Parcel Monkey on more than one occasion, my experience is that Parcel Monkeys business model is designed to minimize customer service and shrug off responsibility for the safety and timely delivery of the objects you ship using their service. Add to that, that in many instances Parcel Monkey seem to not understand the mechanics of international shipping, neither does the company possess adequate insight into the infrastructure or operation of the subcontracted carriers they use, and this leads to serious problems for their costumers as you can verify by reading just about any review site. I take issue with the authenticity of the majority of positive reviews of Parcel Monkey, and I suggest that you carefully read through a selection of them and notice the amount of anonymous posters and repeated, superficially varied posts before you take the gamble and send anything of value using Parcel Monkey as the provider. If you want to ensure a generous delay, the excitement of not knowing which part of your content that will arrived damaged, and thy joy of communicating with a vast variety of help-desk employees who are really grateful for your patience but unfortunately cannot help you (but you are always welcome to contact them should you have any issues), Parcel Monkey is the service for you. For reference, of the three consignments I shipped with Parcel Monkey several months ago, only one has arrived and it was severely delayed, the content was damaged, and Parcel Monkey had failed to ensure that the subcontracted carrier used the custom documents I supplied them with. As a consequence I have spent hours filing paperwork to the customs authorities in an attempt to have the erroneously administered import tax reimbursed. Bottom line: life is too short for Parcel Monkey.
23/10/22 by F. Pedersen
Parcel was not collected.
23/10/22 by Mr A Walker
Paid for 24 hour delivery and it took 2 days to arrive, poor service
23/10/22 by Mr D Cooper
I have used this service for 5 years to send parcels to France. Always great a few parcels have been held up at customs which is part of the process. The tracking service works fantastically. I would have no problem recommend them. A +
23/10/22 by Customer
I think Parcel Monkey did a great job, I only with that the utter shambles of a courier company DHL had been as good. Their service was so appalling that without hesitation Parcel Monkey gave me a full refund.
22/10/22 by Rob Bingham
Quick and easy to follow
22/10/22 by Michelle
Great service worked out £70 cheaper than our quote with post office. Quick and efficient
22/10/22 by Naomi
Quick delivery
22/10/22 by Daniela
Good comparison of carriers. Helpful information
22/10/22 by Sue Hall
Easy and convenient to do online, and at a very good price. It would be 5 stars if they would just add 1-2 days into the estimated time because it always takes this much longer in my experiences.
22/10/22 by Colm
Never recieved item, posted to spain followed all instructions but still held up in customs , probably not all your fault but thats what sorting delivery is all about
22/10/22 by Mr Kevin Greene
Decent price, no issues ????
22/10/22 by JohnH
Good service makes my job easy
22/10/22 by David
Great service, good prices, latexandlovers.co.uk
22/10/22 by Customer
The process of booking the parcels was straight forward, however, I would recommend that all users take photographs of their parcel measurements and weight. I sent two parcels using the same courier and always round up weights to ensure I cover myself. Both parcels were well within dimension constraints. 10 days after parcels were delivered, I get a charge for an incorrect booking on either weight or dimensions. Whilst an opportunity exists to challenge the charge, I have no proof to present. Having never received an under charge from any other parcel broker, I dont know whether this is likely to become a trend under the current economic environment or specific to this broker.
22/10/22 by Michael B
Company charged me twice wont use again
21/10/22 by Tony Hickson
Excellent service. Fast, efficient and reasonably priced
21/10/22 by Stewart
As always great service. Even when something went wrong one time they sorted it as soon as possible and kept me informed every step
21/10/22 by Lynne Preston
I have no idea if parcel was delivered
21/10/22 by John Williams
Goods, whilst exceedingly well wrapped and protected (paper, bubble wrap etc) arrived broken - large ceramic bowl. A shame
21/10/22 by Simon
Easy to place order ! Price unbeatable!
Why would you want to go elsewhere!
21/10/22 by David Sayer
Spot on thank you.
21/10/22 by Customer
A parcel sent from Belfast to an EU destination was not treated properly for Customs purposes. It should have been treated as an internal EU transfer but was treated as a cross-border delivery.
21/10/22 by BrandedBooks.com
First and last time using this company. I paid for a 4 day guaranteed delivery and the delivery took 13 days to arrive. At this point my customer no longer needed the items and wanted to return them back to me. PM would not compensate me for the return and was left nearly £100 out of pocket
21/10/22 by RC
Easy to do, my parcel was 8.5kg and was a very reasonable price and it got to its destination quickly.
21/10/22 by customer
Just received an almost 100% surcharge for package. Weight declared was greater than weight of item and dimensions can’t have been 100% greater. Won’t be back again.
20/10/22 by Tony Amble
The item arrived damaged and I have got to give a full refund
20/10/22 by Peter Atkinson
I found a local company so easy on this site to collect and deliver my parcel.
20/10/22 by Maria
great website no problem getting prices and booking parcels to go.
20/10/22 by Jo McKenzie
Easy system to send a parcel, without the faff! Arrived on time.
20/10/22 by TRADE ETCHING DIRECT LTD
No collection, no knock, no phone call. We picked one of the providers recommended by Parcel Monkey for a next day delivery and no one collected. They cannot arrange for a new same day collection, they cannot give a discount. They just offer refund or rebook.
20/10/22 by Katy Mawhood
My goods got to the receiver damaged and I had written fragile on top of the package 14th October
20/10/22 by Miriam Musila
The booking process was seamless, compared to other providers contacted that day, and I am satisfied that the delivery to the recipient was prompt.
20/10/22 by Jennie Tegetmeier
Parcel never arrive lad and still not heard anything from your team
20/10/22 by Richard
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