We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,357 reviews.
First class. Everything was very easy and package was collected and delivered on time.
27/09/22 by Customer
Parcel didn’t arrive and responses from parcel monkey aren’t great. Still don’t know where it is!
27/09/22 by customer
This is the second times its happened, I checked and double checked the size and weight. Then they charge me more for extra weight or size ?
27/09/22 by Franco cortellessa
Booked a same day service at 10am on a Friday parcel was booked in via their partner Citysprint and collected at 1.20pm. Webchat with Citysprint confirmed that the letter would be delivered by 5pm within business hours. Needless to say it wasnt. Raised a complaint with parcel monkey to which their response was Citysprint operate 24 hours and because it arrived before 11.59pm they would not consider a refund. This is despite the consumer rights act 2015 stating that "Information that is spoken or written is binding where the consumer relies on it." They believe they are above the law. For this reason I would not recommend, never use them again and advise anyone to use another service.
27/09/22 by Dave Hughes Boomerangpt.co.uk
So far an excellent service.
Easy to book and drop off parcels
27/09/22 by Karl Pettit
Not good responding
27/09/22 by Customer
Parcel monkey is a very friendly service and very professional service provider in the UK ???????? shorelines the staff and management are responsible for providing delivery service so i would like to say a big thank you for time and support during my delivery cheers Kevin ????
27/09/22 by Kevin John Thomas
Simple and easy booking , website is so reliable and I have used multiple times
26/09/22 by Srikanth Chayanam
Great price. The website is easy to use and update. Everything went to plan and on time. Very very pleased.
26/09/22 by Modular Mini Bars
Went exactly as they said it would, everything was fine.
26/09/22 by Customer
Easy to book. Simple. Reliable.
26/09/22 by Mr Geoff Troth
Easy to send and track First class
26/09/22 by Jennifer Jones
Reliable arrived in the time frame
26/09/22 by MARGARET OTWAY
Excellent service. Cannot fault it.
26/09/22 by customerKatie
Excellent service only way to improve would be a collection time
26/09/22 by Angela Robinson
First time using Parcel monkey, which was recommended by a work colleague. Very easy to book in collection, reasonable priced.
26/09/22 by Mona
Excellent service
26/09/22 by Bernard
good service but driver didnt explain why he left stickers with me.
26/09/22 by Customer
The parcel was supposed to be delivered in 3 to 7 days. It is now on 12 days at the parcel is still not out for delivery. Very disappointed as it was a birthday present and it has missed the birthday date due to it being nearly double the time quoted.
26/09/22 by Katherine
They took a surcharge for the package claiming to be larger than what was paid for without asking or sending the measurements Parcel Monkey claim it be . The surcharge is more than what it would of been if bought with those measurements on their website minus the PM handling fee. The measurements according to them are way more then what they actually are. I do not have the time to argue with them for petty cash. The feedback will be more helpful for others reading this .
26/09/22 by Lorenzo
Lost parcel no body wants to no
26/09/22 by Customer
Excellent. I was expecting the parcel to be collected from me (Northants) on Saturday but it was collected ahead of schedule, on Friday which was great. It was a Bank Holiday on the Monday for the Queens funeral and our Son received the parcel on the Tuesday in Essex. Very quick. Well done.
25/09/22 by Bayliss21
Very easy to get the best deal around on sending parcels across the UK.
I booked a Parcel through Parcel monkey UK and used DPD. Collected from me on Tuesday and the parcel was safely delivered to my customer the next day.
25/09/22 by Customer
efficient and fast service
25/09/22 by Customer
Rubbish and my parcel is missing
25/09/22 by Brian
Paid for 24 hour but it took 4 days to arrive at its destination, on the plus side it did arrive
25/09/22 by Customer
Cant, I am still waiting to see if this has been delivered! Work on this better please, think its easier to fly over myself with a gift!
24/09/22 by Josie Barlow
great service thank you
24/09/22 by Kate Guy
Usually Im very pleased with the service but my parcel still hasnt been delivered and its been nearly 2 weeks and not even in the delivery country yet!
24/09/22 by Sally
Very easy to use and the prices were cheaper than going direct. All worked smoothly.
24/09/22 by Iain Baker
Efficient service, easy to use. All good
24/09/22 by Togs
Sent a Kirby vacuum for repair and service. Promptly delivered and duly returned safely and undamaged in transit.
24/09/22 by Austin Walker
Bought 48 hour delivery, took 5 days to get there Parcel arrived in good condition
24/09/22 by Customer
Parcel Monkey were quick and professional. Easy to navigate the website...all good. Really cant complain
24/09/22 by Ivor Sexton
It was easy to find the service that suited me and within minutes all done and competitive price
24/09/22 by Customer
Absolutely awful service , AVOID this company , the parcel I sent was never delivered and then it got sent back to them , they then sent me a email asking if I wanted it destroyed or returned to me for £16.99. I paid the £16.99 for a return and I’ve still not received my parcel back after 3 weeks. I’ve contacted them and received no help at all and now they are blanking my messages . So I’ve lost out on the parcel worth £100 . Also my £16.99 . And now I’ve got to refund the person who bought the item on eBay . (They also ask if you want your parcel covered by insurance , Ive now found out that it’s a lie as they don’t cover anything you send it’s just a way of getting extra money off you!!!) Ive had to contact trading standards about this ! AVOID !!!!!!
24/09/22 by Andy Groom
Terrible. If you want a reliable service go elsewhere. Booked a collection for a next day delivery, received a reference and label. Didnt turn up. Didnt have contact from anyone. Called UPS (courier) the next day who had the reference but no collection details address etc and said they could access it as it was held by parcel monkey and Id have to contact them. Tried to ring Parcel Monkey but they dont have a phone number had to email and wait. They emailed back and no apology, was just told next collection would be 3 days later. I accept that sometime collections get missed but I was not contacted to either inform me it had been missed or offer alternative date. Neither happened. Nor was I given a sensible alternative. Booked via parcelforce in the end and dropped off same day at the post office (which was also about £5 cheaper) Waiting for a refund now. Useless
24/09/22 by Ben Embrey
Excellent postage
24/09/22 by Maria LYSANDROU
All good with this co...best prices...!
24/09/22 by Ryan
When I sell something through eBay I try and quite an accurate price for postage. I normally quote from Parcelforce using weight and size.
Once my item has sold, I go to Parcel Monkey for lots of options - it gives the buyer more choice on delivery time or date.
Usually, the price is cheaper than my original quote from Parcelforce, so everyone is happy.
Keep up the good work. ????
23/09/22 by Mr HODGSON
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