We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,357 reviews.
delivered on time so all good
09/11/22 by MR G
Even though I filled in the details stating that it is a present for a particular person in Spain, this person had to pay taxes to get the item as it didnt say anywhere that it was a gift for a particular individual.
09/11/22 by Ramon Polidura
Fast and safe courier.
09/11/22 by Customer
Simple to use. Email instructions. Easy to track parcel. On time as agreed. Great service would definately use again.
09/11/22 by customer
Very easy to set up the shipment and pay. Quite good comms at the start.
09/11/22 by Ms Pryor
Parcel Monkey were efficient no issues there but the courier Evri did not collect parcel, after 3 days I dropped it off at local collection point. The parcel has still not been delivered 1
09/11/22 by Mr Simon Cornhill
Excellent Service
09/11/22 by Jim Lord
Do not use - unless you want your goods to arrive damaged and get nothing from Parcel Monkey in compensation even if you take out additional insurance!
08/11/22 by Customer
Goods arrived damaged and dispite taking out the additional insurance cover they will not compensate. The item cost me nearly £500 and nothing to show for it as the receiving company will not refund me due to damaged goods and Parcel Monkey won’t either, so I’m the one out of pocket. Disgusting!
08/11/22 by Customer
A bit slower than i would have expected but at least it was delivered safely All that is left for me to say thank you
08/11/22 by Ronald
Smooth transaction no hassle
08/11/22 by Angela Andrew
Quick and easy to use, good choice of couriers.
08/11/22 by Tony
I didn’t realise it would be three days
before the parcel would be delivered for two days the tracking said it was in the local depot so I was worried about the delivery day
08/11/22 by Silly willy
Parcel got delivered to a different state in USA and ParcelMonkey isnt doing anything to help. I paid for UPS 1-3 business day delivery and posted a parcel from London to New York on 22nd October. Since then the tracking showed that the parcel kept bouncing between New York and New Jersey so I contacted ParcelMonkey to get them to investigate and get the parcel delivered. They said that they will ask UPS for an update. Tracking then started showing that the parcel is being shipped to Newark, New Jersey. I contacted ParcelMonkey again, asking to look into it urgently and ensure that the parcel is getting delivered to the recipient. Then on 4th November the parcel has been marked as delivered to Newark (instead of New York) and signed by someone named Silva. I kept asking ParcelMonkey to recover the parcel or tell me the address to which it got delivered, but they just shrugged and said that UPS will open an investigation which should take 8 days, and they wouldnt tell me the address. So now is 8th November (17 days after sending the parcel) my very valuable parcel is lost, ParcelMonkey doesnt do anything to help beyond sending me seemingly automated messages saying that theyve requested an update from UPS.
08/11/22 by Daniil Tarakanov
It’s the third time now recently that I have used parcel monkey and they provide a great service
08/11/22 by Mr Gary Doherty
In the parcel I had about 19.3 kilograms of personal belongings, consisting only of my clothes and a few shoes. The cardboard box in which I put my cargo arrived torn and shattered everywhere and very dirty.
08/11/22 by Suleyman
Easy to use ordering system, fast and prompt delivery
08/11/22 by Alison bissland
Price, delivery on time
08/11/22 by RJW
We sent a parcel to Spain from Wales, 7 months later it has finally been returned to Wales. The customer service department were not interested. We made numerous calls and sent emails and then when we tried to claim on the insurance we were told we were not covered. We paid for full insurance, so if a parcel is lost and not delivered how can that not be covered. Eventually we were offered 65 pounds for a 400 pound package. We rejected that offer and we told thats all we would get. We explained that we believed that we had been missold the insurance. We had a paid invoice to prove what the item was but again they rejected it. Then following more emails and calls we had the parcel returned. I now have to use a new company to send the package. I am absolutely appalled by this lack of service and will never use or recommend this company again
08/11/22 by Gary Smith
This website is really easy to use and offers a wide range of services. It’s also easy to get help if you need it.
08/11/22 by CBS
You’ve ripped the caravan awning it’s no longer useable
08/11/22 by Customer
I paid for 24 hour delivery. Despite me being in all day the courier claimed that I was not in at a time I can prove I was. Parcel Monkey hide in their T&Cs that service doesn’t start until pick up so I have no recourse and have to tell my disappointed customer that their urgent delivery is now at least 3 days late. Avoid.
08/11/22 by Ross
Highly recommended, been using these for sometime now no problems or issues.
08/11/22 by Darin
Very smooth and easy service
07/11/22 by Jonathan Horner
PARCEL MONKEY IS A SCAM!!! Please DO NOT EVER USE THIS SERVICE!!! Better do it directly with a trusted courier!!!!!!! They failed to pick up my parcel and told me Parcel Force picked it up where I waited whole day!!!! THIS IS A SCAM SITE! Noone shows up!!!
07/11/22 by Jamie Casugod
I sent a parcel to the USA for the first time and it couldnt have been easier. First of all, it was a lot cheaper than other providers and it got there in the time that it said it would. The website was easy to follow and so was printing off the labels and customs document. Will be using again for sure!
07/11/22 by Roscoe
Easy to use parcel arrived ok. However I had to take it to there depot. No option to take to post office, even though they were using Parcel Post.
07/11/22 by alexander lipscombe
Thank you
Good price good job
07/11/22 by Customer
Easy to use website
07/11/22 by Parveen Gill
Every time that I use Parcel Monkey I am amazed at how easy this brilliant website is to use. No unnecessary frills or questions to answer - it just gets done without any messing around.
07/11/22 by Roger
Easy to use. Just needed weight and dimensions of item to get quotes
07/11/22 by Satchmo
The collection and the delivery was on time.
Great experience with Parcel Monkey uk, really appreciate
Many thanks
07/11/22 by Luzia
I have used Parcel Monkey on several occasions and never had any issues. I have had issues with other booking agents where the paperwork has been delayed. I have never had this problem with Parcel Monkey.
07/11/22 by Beverley Laughlin
EASY TO USE, VERY CONVENIENT
07/11/22 by karl
All went well my parcel was delivered but sadly was returned as Amazing n had given me wrong instructions this was not your fault. Thank you.
07/11/22 by Mr John Warne
Parcel force picked the package up at the door we were able to track it from when it left ours to its destination the guy was very polite & curteous the website was easy to use on a whole we had a very good experience especially as it was our 1st time using it
07/11/22 by S&n
Top notch thanks
07/11/22 by Mr. Francis
Very happy with the service from the tracking , dropping it off , definitely use them again
Can I just add NEVER use FedEx
06/11/22 by M M
No impressed with the charges. I have expressed a dispute
06/11/22 by Vickie Adler
From booking to delivery service was efficient and very easy to track. Would definitely use this service again.
06/11/22 by Julie Haden
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