We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,611 reviews.
excellent for parcel sending and finding the quickest or cheapest option, however after sales service, really needs to be looked at, and the emails sent to be read correctly and not just send back generic responses. i now use parcel monkey to see my options and now go direct to source, therefore if there is an issue i know it will be sorted.
28/11/22 by Customer
I’m a returning customer. The parcel monkey website is very easy to use and gives plenty of options at different price points.
28/11/22 by Vanessa Robinson
Collected on time, delivered on time next day. Easy to book.
28/11/22 by Customer
parcel still not been delivered
28/11/22 by Gaynor
Using Parcel Monkey is great, get postage for half of what I would pay directly with Parcel Force. Ordering postage online and printing labels is really easy and arranging a collection. Parcel was collected promptly the following morning. Parcel arrived abroad in a week which Im really pleased about. Will definitely order postage through Parcel Monkey again if I ship a large parcel overseas.
27/11/22 by Alice Clare
Very good thank you for the service
27/11/22 by Ronald
What was prommised is what was delivered
27/11/22 by Adrian Caro
Posted parcel on the 9th of November to USA, still hasnt arrived (27th November). It was supposed to take 5 to 7 days.
27/11/22 by Disappointed of East Cowes
Really helpful and kept in touch
27/11/22 by chris
very smooth great service
27/11/22 by John Hart
Found me a fast safe & efficient delivery service option to deliver my sold guitar,& a nearby drop off point .
Payed & printed label before drop off day . Very easy.
27/11/22 by Michael
Ive used Parcel Monkey twice now and on both occasions it went smoothly. I would highly recommend using this service.
27/11/22 by Wild Mark
Once again Parcel Monkey has found a cost effective means of sending a large parcel. This one was to the Republic of Ireland and it arrived safely via DPD in 36 hours. The customs declaration was easy to complete via the Parcel Monkey website too.
It’s my go to source for “difficult” deliveries.
27/11/22 by Amanda
Very easy to use, fast delivery too.
27/11/22 by Gill Colbeck-Tate
Could track package all the way.Great service.
27/11/22 by Tony Draper
Excellent speed and service.
27/11/22 by Edward
Additional charges are levied under the pretext of dimension and weight changes which is not true. Addresse measured the box and weighed it to be exactly as we had booked it for. Very unprofessional indeed.
26/11/22 by EASWAR PARAMESWARAN
I got the best price for the package I needed to send, and it arrived safe and sound to its destination. I always use Parcel Monkey to find the best rate to send packages. The website is very easy to use. Many thanks.
26/11/22 by Tracey Zambrana
very bad live chat response. wanted to pay for a parcel and it got stuck at processing. so I couldnt close and start again because I might be charged double. your live chat is not responding it been over 10 minutes!!!
26/11/22 by Janet Jones
Well organised. Half the cost of growing directly through Royal Mail.
26/11/22 by Customer
Such an amazing service to CANADA!
Posted on the Monday,at a very competitive price, and The books arrived in Toronto on the Wednesday.
Brilliant service
26/11/22 by Elaine
International tracking not available. only able to track consignment when in hands of parcelforce until it gets to international shippers.
26/11/22 by Customer
Poor service and customer service. Your luggage is not guaranteed safe to its final destination. Be careful at this festive period/season. There are a lot of good couriers out there. This ones, they dont have numbers or how to get hold of them. So be careful. I lost a full suitcase with all my stuffs in it.
26/11/22 by Customer
Disgusting company, I sent my parcel, checked weight and measurement’s, had them checked again at postoffice, and left my parcel to go to Australia. On the delivery date they took £62.09 out of my bank and said the weight was 9.2kg instead of 2.8kg, I argued and said my parcel could not have weighed that much, so then they said oh it was the measurements. I paid £46 to send my parcel, then a further £62.09 that was stolen from my account. My bank is continuing with the dispute. DO NOT USE THIS COMPANY.
26/11/22 by janet
As it says on the tin
26/11/22 by Stephen
Quick and simple to use - well delivered and on time
26/11/22 by Ajenkins
I just want to use this opportunity to tell the world that this company is a scam. I have lost my luggage suitcase ,with all my stuffs and up till now its no where to be found. Please I want you all to be careful with this company especially during this festive period. The dont have any numbers for you to contact neither do they have a good customer service even if you decided to contact via email. It is unfortunate and saddened that no body from the company can attest to any comment or queries about your missing luggage.
26/11/22 by Customer
It still hasn’t arrived
25/11/22 by Angela White
Good experience and a very competitive price
25/11/22 by Karen Mummery
Pretty easy to use, efficient.
25/11/22 by Sandra Croxall
Fantastic service
25/11/22 by daniel rosenberg
Straight forward and easy to follow instructions. Would use again.
25/11/22 by Mary Ferguson
I will never use Parcel Monkey again......They take money out my bank with no authorisation. They use the dearest shipping company which I did not agree with...... I would rather use Evri...... GOOD BYE PARCEL MONKEY. You are a rip off.
25/11/22 by Sue
I will never use Parcel Monkey ever again. They use the dearest shipping company and take monies from my bank unauthorised. I would rather use Evri....... I am so disappointed with Parcel Monkey and as I said NEVER AGAIN....... GOOD BYE PARCEL MONKEY
25/11/22 by miss campbell
Simple to use service and everything went so so smoothly.
Pick up on time and kept in the loop re delivery
25/11/22 by Kam Ahmed
Great price, and collection went smoothly. The tracking system worked well.
25/11/22 by Mr Terry Thomas
Excellent service reasonable and efficient
24/11/22 by Mrs NANCY GARDNER
Quick, efficient and easy
24/11/22 by Liz Davies
Parcel arrived at its destination in 6 days. Birthday card I posted took 4 weeks to arrive at its destination.
Will definitely use again;
24/11/22 by June
Easy to use. Good price. No issues
24/11/22 by Paul Clarke
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