We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,611 reviews.
Collected and delivered on time at a great price, Will use again
30/11/22 by craig kirk
Useless. Takes money and no help to find rare drop off
30/11/22 by james beeney
BRILLIANT and on time!
30/11/22 by Jon Lavelle
I have used you for a long time good service easy to use
30/11/22 by Mrs Langley
Brilliant service
30/11/22 by Mash
Did what it said on the tin
30/11/22 by William MacDonald
Always gets picked up and delivered as requested.
30/11/22 by Mr Duncan Grant
Awful company, I paid for next day delivery and it finally arrived 24 hours late. I paid this company extra money for next day. Tried calling them, on hold for 30 minutes, finally got to speak to someone who said she would connect my call but just cut me off. There is no comeback from them, no partial refund, they say these things happen and they can, if Id used Royal Mail I would have got a full refund. I wont ever use Parcel Monkey again, I feel cheated. I would advise people to use a company you trust and can rely on, this isnt Parcel Monkey as they dont value customers
30/11/22 by Frank Bruce
dropped my parcel off at the designated drop off point..I contacted the recipient 8 days later only to be told it never arrived so on checking I found it still at the drop off point,contacted PM only to find they were UNAWARE that no parcels had been collected for at least 8 days..my parcel was finally collected and arrived 10 days after posting..I complained to PM and requested a refund of the £9 fee however they flatly refused claiming( terms and conditions) that the parcel was delivered less than 5 working days after Courier collected it (8 days late)..so no refund for atrocious service and customer care...DO NOT USE THESE PEOPLE....
30/11/22 by Dave R
Excellent and reasonably priced.Would definitely use you again.
30/11/22 by Lorna
Collection went smoothly. Driver polite. Parcel delivered with no problems.
30/11/22 by Mrs Susan Lodder
Easy to book in parcel. Parcel collected and delivered when requested. Good service
30/11/22 by Mrs P J Wise
The parcel was supposed to get there in 3 days but not delivered yet. ???? My son needs to pay import charges I didnt know about which cost more than postage char
30/11/22 by Anna Philippou
East to use website and plenty of good prices to chose from
29/11/22 by Mrs Browne
The courier company DPD was supposed to another courier during a 1- hour time period, I was at home working only 3 metres from the front door which has a bell and door knocker but the courier never arrived and I was sent an email saying I was not there when he called!!! I rebooked for the following day and waited all day for the parcel to be collected, no text/email from DPD to give a 1-hour time slot this time and I waited in all day until it was collected after 4 pm... no apology or explanation from the courier.
29/11/22 by Alan Mitchell
Great service- efficient and easy to use
29/11/22 by Jane Gough
My parcel hasn’t been delivered (yet) and the website isn’t working so I can’t track it.
29/11/22 by Susan
As usual, a great experience using this comparison website. All in one place clearly displayed and explained. Smooth process and always competitive. well Done
29/11/22 by BC
Parcel Germany very good
29/11/22 by customer
Parcel Monkey’s service has gone downhill! I had been a loyal customer of Parcel Monkey UK for years until they stopped working with Courier since the Covid pandemic started. The current courier service suppliers from their UK route to HK are only run by ParcelForce and DPD… I’ve tried both, and both have been the worst shipping companies on earth, late delivery, incomplete tracking info and even lost my parcels before. Whatever you expect a good courier service provider to offer, they both are lack of the criteria. My parcel was shipped on 22nd Nov through DPD from London to HK, which was scheduled to be delivered today according to DPD’s online tracking system. It is a scam given the fact of my parcel is currently nowhere to be found. The whole situation is utterly frustrating as the PM service rep can only offer very generic responses like robots. I wonder if they work to ruin customers’ lives for living.
29/11/22 by CH
I posted parcel 7 days ago 48 hour delivery service paid extra for insurance it’s been in the hub now for 5 days and I can’t contact anyone Terrible service I can’t recommend
29/11/22 by Sean Staunton
Easy to book and reliable
29/11/22 by Francesco
What a wonderful company ! Found me the cheapest rate to send my parcel which was quite large. The parcel was collected the next day and delivered by the following day. Could not believe it !! I wholeheartedly recommend you use this company for all your parcels.
29/11/22 by Linda Wythe
2 day delivery stuck in NL with no option to communicate 10 days later. Booked and paid for Global Priority service on PM website to ensure I could follow only to be told by Parcel force the service they had booked from PM was Euro Economy which you couldnt track further. Terrible and wont be using them again
29/11/22 by Customer
Really easy to see all of the options available for drop off, pick up and costs.
29/11/22 by Mark Rugg
Courier turned up at arranged time and it allowed me to track the package easily.
29/11/22 by william T Morris
You delivered on price, reliability, and a courteous courier. A painless experience. Thanks
29/11/22 by Ann Newton-Marcial
I would never use PM again. My 24-hour Evri parcel containing £200 of presents has been on the way for six days, and all they say is wait. It’s a whole extra layer of ineptitude on top of Evri’s normal ineptitude and I can’t even talk to them directly
29/11/22 by LoLo
Easy process and so efficient
29/11/22 by Jayne Stephens
I wasnt happy with the €80 customs duty put o the parcel prior to delivery. When you add the contents of the parcel there should be a warning of the amount of possible duty / tax that could be due to be paid. I felt the parcel was being held at ransom & wouldnt be released until paid. I wouldnt mind but it was only clothes & some Christmas decorations. I wouldve been cheaper to put a hold case on the plane.
29/11/22 by Jacqui Heywood
Excellent service again
29/11/22 by Charles
Fast,safe,very good price
29/11/22 by Candy
Paid for it to be there in 2 days arrived in 3 days. Expensive
28/11/22 by Elaine Eustace
This is a simple to order efficient service.
28/11/22 by John Mercer
Just so easy!
28/11/22 by Andrew Todd
Prompt delivery to USA
28/11/22 by Carol Palmer
Parcel was smashed into a million pieces and have now lost over £500 due to the item not being accepted for refund
28/11/22 by Customer
Absolutely awful, sent to a totally random person in the wrong country, take my advice NEVER use parcelmonkey , terrible ????
28/11/22 by John Guest
Excellent and quick and easy to use, signposting significant savings for our company
28/11/22 by Customer
The parcel hasnt turned up, four days after it was collected for a 24-hour delivery service. Its really hard to talk to them, too.
28/11/22 by LoLo
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