We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,357 reviews.
If I could give no stars I definitely would! Parcel damaged and parcel monkey can’t even respond to emails regarding refund! Absolutely diabolical!!!
03/09/22 by Customer
Very good service
03/09/22 by Linda Shipton
Booked a parcelforce collection, waited in ALL day and they didn’t turn up. When I checked they lied and said there was no one available at home!! Rebooked collection for the next day and the same thing happened AGAIN!! I ended up taking the huge parcel to the post office myself, which was very inconvenient but I had a customer waiting for their item. I contacted Parcel Monkey and they were not helpful or sympathetic at all. I would definitely not use either parcel monkey or parcelforce again. Very unhappy with the service provided.
02/09/22 by Ratchy
The site is very easy to use and very helpful
02/09/22 by Customer
Comes off the Isle of Wight. Straight through to Sheffield. Collected and delivered promptly. Use them for all my big parcels.
02/09/22 by Stripitback Underwear
I have used Parcel Monkey a few Tim’s and really like the format and keeping all my delivery details in one place
02/09/22 by Natasha
Quick easy and reliable
02/09/22 by customer
easy to use and found the best deal for me
02/09/22 by Tom
Helped me find a company to ship small appliance. Easy to set up and pay, delivery on time.
02/09/22 by Nick Cox
Ups were top of the list and provided an excellent service
02/09/22 by Customer
The driver was on time, friendly helpful and polite.
01/09/22 by Mr Ian Craw
Excellent service at a reasonable price.
I do recommend to everyone I know who need a good reliable postal service.
01/09/22 by Mark Shaw
Picked this company to send the parcel to Israel. Weight my parcel at the post office it was less that 3.5kg all correct measurements. Paid £52 to this company after they took the parcel I received an email that they have changed my card additional £12 due to incorrect weight which is totally lying. Very disappointed
01/09/22 by Anna
All went as clockwork and got a better rate than going directly so very pleased and would defo use again!
01/09/22 by Graham Roberts
Great service, simple to navigate, parcel delivered next day even though on standard delivery.
01/09/22 by Togs
Bad service I paid for 3-5 days international delivery and parcel still not arrive. Already 2 weeks, nobody answers the email or send me any letter not call to tell me what happening with my parcel.
01/09/22 by Judilkar Alexandra Ibarra
Collected and delivered to my customer when promised very good service
01/09/22 by Keith Calder
The sign of a good company is how they perform when things go wrong. I have been using Parcel Monkey for 5 years sending care packages to my son in Europe. Mostly without issue. However when the last parcel went astray they sorted the issue quickly without fuss. Keeping me well informed throughout.
31/08/22 by Happy Sender - Leicester
Did not attempt to deliver to the address as requested, my parcel was instead delivered to a pick up point 20 minutes drive away. very inconvenience.
31/08/22 by Hollie
parcel organized to be collected was picked up as arranged with no problems
31/08/22 by COLIN
This is horrendous. I have used this platform to book courier services on three separate occasions within the last few months. Each time this has resulted in the contents being damaged beyond repair. Lost so much money as a result that just fills me with despair. I’m really angry that some people would be so careless!
31/08/22 by Sonia Gaus-Agusti
I paid for a parcel to be delivered to Guernsey 30th June from the UK and it still has not arrived at its destination. I have been contacting parcel monkey daily and I keep getting the same response that they are contacting the courier. I paid for ‘insurance’ through parcel monkey to cover the contents of the parcel as it’s worth £600 and when i ask what their policy is for claiming they ignore me and say they are still awaiting information from the courier! what a joke!
31/08/22 by Lynsey
Great service, all worked as expected.
31/08/22 by John
MISSED TWO COLLECTION APPOINTMENTS WITH NO EXPLANATION OR TOO EVEN TRY & HELP RESOLVE
31/08/22 by KIRUN
Great services
Thx
31/08/22 by LEFKO MIHAI
It took longer to arrive than expected. The customs document could be made simpler?
31/08/22 by Mrs Audrey Hollas
I cant fault parcel monkey on delivering my parcels .iv just recently started my own buisness and sending at least 5 to 8 arcelss a month . My only problem is that when a parcel goes to a new buisness premises the couriers dont call or email stating that they cant find address .iv put the company contact details etc and no one cobtacts you to communicate etc .its infuriating .text and email are ok but Im running a buisness and I had a parcel returned the condition of parcel was hurendous and my merchandise was ruined. The cost in relation to this was over 100 pounds to myself having to pay and extra 20pound to have it returned and insurance on it .I wish people would talk and communicate with individuals. To resolve matters at hand
31/08/22 by HELEN JONES
Brilliant as always.
31/08/22 by Nicki McGuire
Brill service
30/08/22 by Customer
Great service
30/08/22 by Purple haze
My parcel was collected 6 days ago and the status has been stuck at "Arrived at facility" for a few days now. Will see if itd be delivered within 7-10 working days as promised and perhaps update my review.
30/08/22 by Agnès Ching
Tried to charge me an extra £11.00 postage and claiming a T-shirt I sent weighed over 1kg impossible
30/08/22 by David Slater
DO NOT USE THIS COMPANY!!!!!!!!!!! The parcel I sent was smaller & lighter than what I paid (£21.00) for & they hit me with an charge of £18.49 10 days later saying the parcel I sent was oversized/overweight. THEY RIP PEOPLE OFF.
30/08/22 by Martin Stevens
I have used Parcel Monkey in the past and been reasonably happy but on this occasion they have been disappointing. Booked a delivery for last Thursday, 25 August which has not been collected. Advised by Parcel Monkey they were advised by the DPD the parcel was collected. The online chat facility to report a problem is fairly helpful, but it can take a while for them to respond by which time Ive missed another pick up time for next day delivery. Have had to re-book and hopefully receive a refund for failed collection.
30/08/22 by Molly
Easy to book & pay for. Parcel arrived intact & on time
30/08/22 by Kevin
I use Parcel Monkey when I need to post a large item.
I have never had any issues with their excellent service. Their pricing is always extremely competitive with a comprehensive choice of carriers. I thoroughly recommend Parcel Monkey without hesitation.
30/08/22 by Mr Owen
Easy, quick and no problems
30/08/22 by Madeleine
Did exactly what it says on the tin. Easy to book the collection, driver arrived on time, and the parcels were gone and safely delivered. Very reasonably priced. Would absolutely recommend.
30/08/22 by Lucy Forrest
Easy booking, no issue whatsoever, collected and delivered on the days i booked.
30/08/22 by Andrew Turner
Nice easy service
30/08/22 by craig
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