We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,612 reviews.
£60 cheaper than using the post office! Great service and updates
29/09/22 by Customer
Usual good experience with Parcel Monkey
29/09/22 by Geoff Spence
Excellent as usual
29/09/22 by terry shaw
Parcelmonkey fine not for the first time Parcelforce must have thrown a well packed parcel causing considerable damage Parcelforce never again
29/09/22 by Tony Edwards
For the second time after paying for express 24 hours my parcel arrived 4 days later. We had to borrow and buy new clothes including for a wedding.
29/09/22 by Customer
Great service
28/09/22 by DHL
Great service
28/09/22 by customer
Very easy to use website, we have used them for many years and have had very very problems. When we do customer services is always very helpful and dealt with our delivery very efficiently.
28/09/22 by Customer
Great from Parcel Monkey - collected on time etc. One parcel arrived on time, one was 2 days late. Both collected and sent on to the same addresses so assume an issue with Parcel Force rather than here.
28/09/22 by CheshireToLondon
This is the fourth time am using Parcel Monkey and my experience with the service was again faultless. Did what I was instructed (print label, drop at a collection point) and the parcel arrived at destination on time. Was able to track the journey of the parcel too. Will use them again.
28/09/22 by MIchael
Goods appeared stuck in transit in USA as tracking had stopped for a few days I contacted customer service who did a great job of sorting this out for me within minutes, tracking resumed and goods delivered safely Excellent customer service
28/09/22 by Shelagh
Appalling service - parcel lost, then supposedly found again, then lost again, then found again, then lost again - each time the "incident" is closed, no doubt to make their service levels look better. I have been lied to (told the parcel is going to be delivered, then nothing happened) repeatedly and after nearly 3 weeks I am no nearer knowing where my parcel is, never mind delivered - the last tracking says "out for delivery" 3 weeks ago, so it has been scanned all the way through to the delivery driver / van - hardly difficult to know where it is, is it
28/09/22 by Anon
Excellent reliable service every time i have used them
27/09/22 by Chris
Sent an iPhone to someone. They live in a flat. Parcel was left by the entrance stairs. Poor attemp at delivery. Only reason they got parcel was because a neighbour was kind enough to pick it up and take it to correct flat.
27/09/22 by Graham Fincham
I sent 2 parcels with yourselves. I am pleased to say it was a speedy delivery and hassel free. Would definitely use you again. Thanks
27/09/22 by Christine
First class. Everything was very easy and package was collected and delivered on time.
27/09/22 by Customer
Parcel didn’t arrive and responses from parcel monkey aren’t great. Still don’t know where it is!
27/09/22 by customer
This is the second times its happened, I checked and double checked the size and weight. Then they charge me more for extra weight or size ?
27/09/22 by Franco cortellessa
Booked a same day service at 10am on a Friday parcel was booked in via their partner Citysprint and collected at 1.20pm. Webchat with Citysprint confirmed that the letter would be delivered by 5pm within business hours. Needless to say it wasnt. Raised a complaint with parcel monkey to which their response was Citysprint operate 24 hours and because it arrived before 11.59pm they would not consider a refund. This is despite the consumer rights act 2015 stating that "Information that is spoken or written is binding where the consumer relies on it." They believe they are above the law. For this reason I would not recommend, never use them again and advise anyone to use another service.
27/09/22 by Dave Hughes Boomerangpt.co.uk
So far an excellent service.
Easy to book and drop off parcels
27/09/22 by Karl Pettit
Not good responding
27/09/22 by Customer
Parcel monkey is a very friendly service and very professional service provider in the UK ???????? shorelines the staff and management are responsible for providing delivery service so i would like to say a big thank you for time and support during my delivery cheers Kevin ????
27/09/22 by Kevin John Thomas
Simple and easy booking , website is so reliable and I have used multiple times
26/09/22 by Srikanth Chayanam
Great price. The website is easy to use and update. Everything went to plan and on time. Very very pleased.
26/09/22 by Modular Mini Bars
Went exactly as they said it would, everything was fine.
26/09/22 by Customer
Easy to book. Simple. Reliable.
26/09/22 by Mr Geoff Troth
Easy to send and track First class
26/09/22 by Jennifer Jones
Reliable arrived in the time frame
26/09/22 by MARGARET OTWAY
Excellent service. Cannot fault it.
26/09/22 by customerKatie
Excellent service only way to improve would be a collection time
26/09/22 by Angela Robinson
First time using Parcel monkey, which was recommended by a work colleague. Very easy to book in collection, reasonable priced.
26/09/22 by Mona
Excellent service
26/09/22 by Bernard
good service but driver didnt explain why he left stickers with me.
26/09/22 by Customer
The parcel was supposed to be delivered in 3 to 7 days. It is now on 12 days at the parcel is still not out for delivery. Very disappointed as it was a birthday present and it has missed the birthday date due to it being nearly double the time quoted.
26/09/22 by Katherine
They took a surcharge for the package claiming to be larger than what was paid for without asking or sending the measurements Parcel Monkey claim it be . The surcharge is more than what it would of been if bought with those measurements on their website minus the PM handling fee. The measurements according to them are way more then what they actually are. I do not have the time to argue with them for petty cash. The feedback will be more helpful for others reading this .
26/09/22 by Lorenzo
Lost parcel no body wants to no
26/09/22 by Customer
Excellent. I was expecting the parcel to be collected from me (Northants) on Saturday but it was collected ahead of schedule, on Friday which was great. It was a Bank Holiday on the Monday for the Queens funeral and our Son received the parcel on the Tuesday in Essex. Very quick. Well done.
25/09/22 by Bayliss21
Very easy to get the best deal around on sending parcels across the UK.
I booked a Parcel through Parcel monkey UK and used DPD. Collected from me on Tuesday and the parcel was safely delivered to my customer the next day.
25/09/22 by Customer
efficient and fast service
25/09/22 by Customer
Rubbish and my parcel is missing
25/09/22 by Brian
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