We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,357 reviews.
Collection and delivery was excellent for the money.
19/10/22 by Gary
Great service
Reliable, efficient, good communication.
Was able to track the package the whole way.
19/10/22 by John o'neill
Booked courier via Parcel Monkey and all was good. Selected Evri as the courier. They failed to collect the package to to notify me. When I used the tracking ID they thanked me for letting them no the courier service was no longer required - whilst the package remains awaiting collection and delivery. No idea what to do about this. Evri completely at fault and useless but I came to them via Parcel Monkey. I expect a full refund.
18/10/22 by Alistair
Good service
18/10/22 by Deepa Philips
I have been waiting since 09/06/2022 to know what has happened to my parcel. This is a complete joke. Pay £60 parcel lost and no one giving me back my money. What is taking so long? Is this what they call customer service ? I have tried to be nice about it but a person can only be pushed so far. Take peoples money and dont carry out the service then send the same email time and time again. These companies need to be taken down as they lie and mislead the public
18/10/22 by Cy
Great service and quick delivery to Nigeria
18/10/22 by Julie
Very impressed two day delivery to Eire
18/10/22 by NICK ANSELL
Straightforward quick and hassle-free pick up!
No problems!!
.
18/10/22 by Ian
I cant fault the system. It was simple enough and worked as advertised.
18/10/22 by Eduard H
Well I chose one of the couriers and they stated that the International Parcel would be delivered to the Netherlands from the UK within 2-3 business days… 8 business days later still not delivered!!
Must remember that saying in the future… Don’t believe everything you read!
18/10/22 by Tracey Drage-Baillie
Good fast service. Easy to book.
18/10/22 by customer
Arranged a collection, waited in all day for it, heard nothing from them to then check my account to see if maybe there was an update why my collection had not been picked up just to find a message on there saying "Thank you for letting us know the parcel no longer needs collecting" ???????? What, why the hell would i wait in all day if id canceled the collection!!! Will not be using again.
18/10/22 by Customer
We have to go and pick.parcel from Perth.. if you are going on strike you should not take the orders.
18/10/22 by manjot bali
Always a good service- reliable and a good price
17/10/22 by John Hart
Parcel force were excellent. Forget the others. Go with parcel force. Based on experience over the past few weeks.
17/10/22 by janice biggs
Spot on from website to delivery.
17/10/22 by Gerry
I have had numerous successful dealings with Parcel Monkey over the years. They have always been cheap and efficient. My latest shipment on the 12th, was subject as everyone else - to a ridiculous £64 fine for being over weight. I looked into this and they had claimed the weight was 10 KG not the 28 KG that I had declared. A simple error I thought, how can they charge me for my parcel weighting less? When disputing this problem, I have been informed actually the parcel weighted 48 KG. Massive difference to 10 KG that they had originally claimed. I have now been asked to prove that my parcel didnt weight 48 kg, after the box has been chucked away. It seems this is a known scam Parcel Monkey do to its customers and I will now strongly advise to stay away from this company as you will notice it has no telephone number to contact and it saves your card details to add these fake fines. A ridiculous business model which I have been stung by.
17/10/22 by Ben Hall
GOOD PRICES GREAT SERVICE
17/10/22 by Customer
Shocking service. Parcel was booked and supposed to be delivered within a 2-3 day international service to Denmark for a birthday gift for my 5 year old goddaughter and after 5 days it still hasnt even left the UK. So upsetting. I would normally use another company who always deliver as specified. Thought I would try this but will never use this service ever again!
17/10/22 by Customer
Great service ever, thank you for always being on time.
17/10/22 by Customer
Parcel Monkey did great! They collected my boxes on the day arranged and even made it a bit earlier so that I could get my stuff out of the storage space. I received everything within a week despite sending things between two non-EU countries and having a lot of customs checks. Would definitely use their services again :))
17/10/22 by Customer from Switzerland
I have used parcel monkey once and I wont use them again. They managed to lose a huge 32kg roll of fabric and all they can say is "sorry for the inconvenience". Appalling.
17/10/22 by Customer
delivered on time with good tracking information, thank you.
17/10/22 by Allison Thomas
Not used parcel monkey before but our first experience has been very impressive. Clear and having listed all contents for Australian customs despatched box through post office. It got to Melbourne very quickly. Will certainly use them again,
17/10/22 by Published Author
Fantastic service never had any issues/simple and convenient.
But my last parcel I paid £18+ for next day delivery.Collection was Monday and took 5 days to be delivered.
Would also be so much better if there was an option to download a QR to your phone and scan at the post office so save printing out the labels
Overall highly recommend great platform will continue to use
17/10/22 by Haggis Neeps N Tatties
Excellent delivery service
17/10/22 by Charles
Great service, went with UPS rather than Parcelfoce this time and the delivered to the US in 3 days. Parcelforce/ US Postal was more like 7 days. So will definitely going with UPS in the future.
16/10/22 by Mr DL
Fast efficient service for a good price.
16/10/22 by Maureen
Excellent service. Always happy to know that my parcel plants a tree - and so is the recipient! :-)
16/10/22 by Miss Lois Cordelia
Very easy to book great service
16/10/22 by Alison f
Great value [ arrived on time ; excellent job
16/10/22 by Charles
Excellent service from UK to USA. Delivery was in the timescales offered.
16/10/22 by Philip Nigel Manson
Very reasonably priced and fast delivery.
16/10/22 by Mrs Bourne
2 weeks later and my package still hasn’t arrived (so much for 2-day express)
16/10/22 by Customer
Thanks for a speedy service will use you again
16/10/22 by Mr Kevin Barrass
Website easy to use and booking made with no fuss.
15/10/22 by Steve Panter
My parcel wasn’t collected and I’ve not received an email explaining why. This is why I’m giving it this rating. I’ll be asking for my money back!
15/10/22 by Tom
You need a courier advise service to trust, and certainly, Parcel Monkey is the one!.
15/10/22 by Bobbin
Smooth transactions, on time delivery
14/10/22 by Kevin
Worst experince ever - never collected, in end I had to take boxes to post office and then they never came for them there either! Absolute Clowns both them and Parcelforce - a farce made in hell - well matched - avoid these jokers! Parcelforce have a cheek to to go on strike for more money! Absolute goons
14/10/22 by Paul Henderson
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