We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,611 reviews.
It was easy and excellent service.
20/11/22 by Rasaq
Filled out info on PC, took parcel to local shop, and it arrived at location the next day. Easy, efficient, sorted!
19/11/22 by Joanne Carson
2 weeks and parcel is not delivered and I have no idea why and where is it
19/11/22 by Customer
Worst service ever. Collected late- and then damaged parcel beyond repair. No contact to even tell me this happened- had to find out from Evri. Theres a reason these guys are cheap- because they dont care and provide a non existent service.
19/11/22 by K Burton
Just did the job
19/11/22 by J Richardson
great price, easy to print, delivered on time, all went perfectly thank you :)
19/11/22 by Julie Kemp
I found the procedure much easier than ups direct site but disappointed to have received a charge as I’m sure I measured correctly.
19/11/22 by Mandy
Dropped the parcel on Saturday for a 24 hour delivery but it didn’t arrive until Tuesday. Apparently Saturday and Sunday don’t have collections
19/11/22 by customer
Quite a bulky (but light) box to send so straight to Parcel Monkey for quotes. Contents were fragile but they took this into account.
Very easy process and printed off my label and dropped off to local shop. Took minutes. Within a couple of days I received a text to say it had been delivered on time with no damage. I always recommend them to offer the best carrier.
19/11/22 by Edwina Bishop
Easy to use and good communication!
Had to return a larger item which I’ve never done before!
Was recommended to me and I would definitely use again if needed!
19/11/22 by Customer
Great service as always! Nothing to say really, the service provided by Parcel Monkey just works!!
19/11/22 by Colin
Everything on time & friendly delivery driver and a great service !
19/11/22 by Customer
Was really easy, reasonably priced and fast delivery.
18/11/22 by customer
I have used the service three times so far and had no problems.
18/11/22 by james mcculloch
Smooth service
18/11/22 by Tim B
Always collected and delivered on time .
18/11/22 by customer
It should have been simple parcel delivery from London to Paris. Delivery is now long overdue and no one can tell me where it is or when it will be delivered.
18/11/22 by Customer
Parcels get collected as requested so all OK. Losing stars for CONSTANTLY asking for reviews after EVERY collection. Getting tedious.
18/11/22 by Andrew Farmer
i was ripped off buy your company taking money out of my account (double the original amount) because you didnt agree with my measurements which if anything could only be millimetres, i defiantly wont be using you again
18/11/22 by Customer
Fantastic Service
18/11/22 by Lisa Woolley
Easy to book a collection.
Pricing was very competitive.
The process was hassle-free right from the first search on the internet all the way through to my client saying “it’s arrived”
18/11/22 by Old Buck Restorations
Parcel monkey made it all SO easy! Amazing customer service, thank you.
17/11/22 by Nuria Luheshi
Easy to use and got exactly what I paid for. Cheaper than other sites also. Would definitely recommend
17/11/22 by Jo
Had glass tables delivered with care and on time
17/11/22 by VODKA BAR WINCHESTER
Just great service no hassle
17/11/22 by Mrs potts
I sent a parcel for my grandson to Mauritius. I normally send it by Royal Mail which takes around 8 weeks. Parcel Monkey delivered within a week, well done! Excellent service and very pleased grandson. Will definitely be using them again. Very simple to do, request collection/delivery online, parcel collected from door. Paperwork printed from my printer, all so simple!
17/11/22 by Debbie Arthurs
Easy to use, reasonable price
17/11/22 by James
The Parcel Monkey aspect was fine but the courier service offered and selected (Evri) has been very poor - parcel picked up on time but still not delivered 10 days later
17/11/22 by fiona weir
Great help on an uncollected parcel
17/11/22 by angus classic bikes
Easy to find the cheapest price and reliable couriers. Pleased with the service.
17/11/22 by DN
Paid over £30 for a radiator to be shipped. Weighed on site as 32kg before shipping, which matched the advertised weight on the box and from the manufacturers advertised package weight on their website. A few days after delivery, ParcelMonkey contacted me to say they were charging an additional £76 due to the package supposedly being weighed as 40kg when they received it. A parcel doesn’t grow 8kg while in transit! Absolute con artists. I will not be using this service again and wouldn’t recommend to anyone.
17/11/22 by Jonny Horrocks
Easy pick up, good website. All worked well with no anxiety
16/11/22 by Mr Harold O Jones
Delivered on time as reqested and tracked successfully
16/11/22 by Tony
unbelievably cheap international shipping prices, with really good explanations for customs etc. great website
16/11/22 by Customer
Parcel was delivered earlier than planned but picked Royal Mail/parcel force NOT envri for delivery
16/11/22 by Customer
You did what you said you would do!
16/11/22 by Customer
Very reliable company
16/11/22 by Philip ashton
Parcel still not arrived
16/11/22 by Jan Fabius
Such good service. Very reliable. I’ve used several times and always on time.
16/11/22 by Rebecca Murray
I do not know if you have a Policy of employing disadvantaged people out of kindness and consideration as your Employees all appear to be dumb. (they do not speak). Also they do not appear to understand or grasp the meaning of FRAGILE as I witnessed the Courier today DROP the parcel, not place it, on the van back trailer board so he could open the back door. A little training in basic manners and care and consideration in handling parcels would not be wasted,
16/11/22 by NORBURY FAIRCLOUGH
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