We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,357 reviews.
Great service
20/09/22 by Jenia Nikolova
Parcel was deliver. Is good.
19/09/22 by Customer
ParcelMonkey is one of those company which will never let you down. Professional, quick, efficient. The website is very easy to use.
19/09/22 by Miklos Toth
Parcel x 2 not delivered - purchased express48 6days ago
19/09/22 by John
Easy to use and sensible price
19/09/22 by customer
Expensive but efficient
19/09/22 by Monique Leslie
What can i say? i booked the service, paid online, printed the label at home, the parcel was collected on time, with a smile!......that is damn good service!
19/09/22 by Paul Williams
Paid for next day delivery before 10.30 parcel didn’t arrive for 2 daYs. I refund offered. Absolutely poor service
19/09/22 by Sachin Jayantilal Pattani
The parcel arrived broken even though I wrote delicate on it. Really not happy. They must have been throwing around like a basket ball…..
19/09/22 by Paul
Faultless. All good.
19/09/22 by Gary Hodes
Item received undamaged, happy with the service.
19/09/22 by CustomerRay Askew
Ordered online. Very easy to use and priced well. Courier turned up on time and delivered on time and no damage. Would definitely use again
19/09/22 by Andy
Excellent prices, used Parcel Force, delivered within 48 hours. Would recommend using Parcel Monkey ????
19/09/22 by Jennifer Brumby
They had to pay again at the point delivery, even after I had paid £71.43 for a tracked delivery to UAE.
19/09/22 by John
The third time I have used Parcel Monkey, easy to use although Post Office have easier Customs declaration, saved a good bit of money, downloaded forms all good. Main thing is that its very cheap, handed in at POst Office so satisfied all round.
19/09/22 by Philip Heath
Great app and great service. Will definitely use again.
19/09/22 by Ms Powell
Very useful parcel service with a wide variety of price options accessible to each person. The parcel was a few days late which is not a problem due to the contents but could be distressing if the parcel was more important.
19/09/22 by Customer
Randomly took £64 from our card Avoid !!!!
19/09/22 by Customer
Brilliant easy service
19/09/22 by Mig
Good service and good value.
18/09/22 by Adrian Harris
really easy service to use, picked up on the correct date and returned to the delivery address super quickly
18/09/22 by Customer emily
Delivered quickly
18/09/22 by Mr Robert Coe
Excellent service, parcel collection was exactly in the timeslot given by the courier (DPD) and delivery was swift and prompt with regular updates
18/09/22 by Anne Cameron
perfect service
18/09/22 by Customer
Easy and straightforward.
17/09/22 by Jamie Dove
My parcel has it been delivered and I have not heard anything since I contacted the enquiry team 24 hrs ago
17/09/22 by Debbie
Great service and delivery
17/09/22 by Lisa
A good rate for sending a parcel and then all paperwork easily printed off. Parcel collected on time too.
Will use PM again.
17/09/22 by Faith Ransom
Simple process and everything delivered on time
16/09/22 by Customer
Used Parcel monkey and I highly recommend for fast and efficient service
16/09/22 by Alex
Brilliant, on time and cheapest
16/09/22 by Steve Whiteley
Scandalous . I will never use this company again. They are absolutely the worst. My parcel should have been delivered 5 days ago. They have not contacted me I have had to chase them and they still can’t tell me where my parcel is . They should not be allowed to trade .
16/09/22 by A Mobasser
Goods arrived damaged, insurance paid and no response from Parcel Monkey.
16/09/22 by Simon Carter
Booked parcel to NZ with Parcel Monkey. Website is easy to use, but there was a problem creating the contents list within the customs documentation. Courier was Parcelforce, who delivered within the estimated time frame though tracking on route was limited once package left UK. PM price was significantly lower than directly with Parcelforce.
16/09/22 by Stuart
Waste of time nobody collected and their excuse was they called and I was out. Not true as I have a video doorbelll nobody called
16/09/22 by Ron Davis
Easy to navigate website with plenty of options. Parcel picked up and delivered on time ????
16/09/22 by Matthew Bryan
They are the worst!!!!!!!
16/09/22 by claudio g
Using Parcel Monkey was very straight forward and easy to do, giving me the best price for my package. Great to be able to log in and see what stage the parcel was at. I sent my parcel to France, it took a little longer than expected but felt reassured as I could check the status of the parcel.
16/09/22 by Customer
still they refuse to sort my problem out lost my parcel and taken my money and will not email me or call me rubbish
16/09/22 by marco panico
You have not fulfilled your commitment of time to deliver the product.
16/09/22 by Customer
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