We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,357 reviews.
Dont use this service. There is no way of contacting the customer service. The live chat is just a faked that doesnt exist. I have paid for the service but no label arrives to be able to drop off the parcel at the depot- The UPS courier is useless. Very frustrating. I have used Parcel Force which is better. I have to cancel my order and rebook with parcel force
23/09/22 by STEPHENS/DAVID JAMES EDWIN
DO NOT USE THIS COMPANY LOST PARCEL, STILL SAYS BEING RETURNED TO DPD. PAID INSURANCE AND WHEN TRIED TO CLAIM THEY SAID WAS NOT COVERED ON THEIR PROHIBITED LIST. LOOKING AT THE LIST EVERYTHING IS PROHIBITED AND APPARENTLY SHAMPOO AND CONDITIONER CLASSES AS BOTTLED LIQUID. CUSTOMER SERVICES ARE NOT HELPFUL AT ALL
23/09/22 by Sallyann Sawyers
Very efficient
23/09/22 by Sue R
5days turned to 10 days again took parcel to depot should have made it a 4 day delivery but sat in the depot 2 days before it moved then at the other end had to be picked up from a parcel shop not delivered . The service works very slowly never on time on the plus side it’s cheaper if you can afford the time to wait for delivery. I paid for 5 day priority delivered to addressee
23/09/22 by Finn's Oma
Straight forward, no hassle.
23/09/22 by Stephen Jones
Easy to book in, came and collected. arrived intact and on time and competitively priced. What more do you need?
23/09/22 by Best city
I had an oversized package (a piece of art given to my by a friend overseas) delivered from Brighton UK to Rhode Island USA. Given the oversized package and the fragility of the package and the nature of customs, I anticipated long delays and possible damage. While it took a few days longer than projected everything was in perfect shape when it arrived.
Customer service was helpful and followed up quickly with updates as they said they would. I definitely will use Parcel Monkey again when the need arises.
23/09/22 by Honest Opinion
Never used them before but great service and great price well done
22/09/22 by Mr Grant Laughton-McConnon
Parcel Monkey always deliver a first class service
22/09/22 by Customer
Very easy site to work with and around.
Was looking for a reasonably priced pickup and delivery what I got was an incredible experience. The parcel was picked up from my home you could follow your parcel almost instantly and was then delivered next day it took less than 24hours from start to finish, would recommend using DHL and parcel monkey for any courier needs well done to both.
22/09/22 by carol
Easy to sort a return collection, the collector was very polite x helpful great service highly recommend xx
22/09/22 by Julie Chilton
Good value for money and quick delivery for my item overseas.
22/09/22 by Katie
Once again I sent a parcel to my daughter in New Zealand and the service was great. Any queries I had were clearly explained, the parcel was collected promptly and arrived at the other side of the world within four days.
22/09/22 by Susan Testa
Parcel picked up on day ,driver was very pleasant
22/09/22 by Mrs Jackson
Everything went smoothly and the parcel was delivered early.
Price wise it was average, but given all this I would use again.
22/09/22 by Lance Thatcher
This was very quick very quick delivery pretty good would recommend them
22/09/22 by Customer
Efficient service- good tracking to insure that the package was delivered.
22/09/22 by Frederika Bradbury
Always used to use alternative agent (ends in Go!) but they won’t quote for anything over 5kg so found Parcel Monkey and will use them from now on as website was easy to navigate and gave a good selection of results
21/09/22 by Chris Sweet
Easy to use. Great rates. Great service
21/09/22 by tim (Just Pet Nutrition Ltd)
Collected and delivered impeccably
21/09/22 by Customer
Driver was so kind and helpful
21/09/22 by Customer
good service
21/09/22 by Ravikumar Damerashetti
Opted for same day pick up but parcel was not picked up till next day. So delivery was day after that. Could not contact parcel monkey except by live chat which took ages to do and chat kept going away for what felt like a long time only to be told it was too late for that day. I called DPD who said they hadnt had pick up instructions. Wont be using parcel monkey again as I paid for same day pick up
21/09/22 by Valerie Taove
Scam. I sent a package via UPS weighing 37 kg, but after a few days, Parcel Monkey charged £382.31 claiming the weight of the parcel was 154Kgs! This is unbelievable!!!!!
21/09/22 by Tan
Just a nice and easy website, no need to search around.
21/09/22 by adrian mcmillan
still nothing back from parcel monkey on my complains rubbish keep away
21/09/22 by marco panico
Courier never showed up and no refund offered!! Shocking service.
20/09/22 by Liberty
Still waiting for parcel to be picked up
20/09/22 by Martin
Having taken a day off work and waited in all day, the courier never arrived to collect the packages.
20/09/22 by J Roberts
Amazing service quick tracked not expensive and parcel arrived on time
Great will use again
Thanks
20/09/22 by Mr Anthony Gravener
Swift pickup affordable price trustworthy company recommendable ????
20/09/22 by ANTHONY ANDREW TERENCE FULLERTON
Great way to send parcels especially when strikes are happening!
20/09/22 by Patricia Sang
Always easy and have never had any trouble with anything send with parcel monkey
20/09/22 by justin harvey
You are asking me for a review on how well you did when the parcel has still not been delivered. It did not move on tracking for over 4 days. finally says it is in Canada since yesterday but nothing else.
20/09/22 by Linda Murray
Parcelmonkey were good and efficient, but the 24 - hour delivery with Parcelforce booked took 48 hours to arrive, so missed the event I needed the delivery for.
20/09/22 by Penny Hooper
The only suggestion I would have is to keep the customer informed of collections times even if only the actual date or ETA
20/09/22 by Mandy
Parcel collected when mentioned and delivered as specified. Done as it should be.
20/09/22 by Peter Cocquyt
Great search allowas alot of different and various services provided by different companies, sometines you have to make an apoen search which allows not restricting the results to get better prices and more availabilities.
20/09/22 by Mr Mohammed
Fast collection and delivery
20/09/22 by DPD
Simple quick competitive service will use them again
20/09/22 by Hafiz Abdul
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