We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,357 reviews.
Easy and convenient to do online, and at a very good price. It would be 5 stars if they would just add 1-2 days into the estimated time because it always takes this much longer in my experiences.
22/10/22 by Colm
Never recieved item, posted to spain followed all instructions but still held up in customs , probably not all your fault but thats what sorting delivery is all about
22/10/22 by Mr Kevin Greene
Decent price, no issues ????
22/10/22 by JohnH
Good service makes my job easy
22/10/22 by David
Great service, good prices, latexandlovers.co.uk
22/10/22 by Customer
The process of booking the parcels was straight forward, however, I would recommend that all users take photographs of their parcel measurements and weight. I sent two parcels using the same courier and always round up weights to ensure I cover myself. Both parcels were well within dimension constraints. 10 days after parcels were delivered, I get a charge for an incorrect booking on either weight or dimensions. Whilst an opportunity exists to challenge the charge, I have no proof to present. Having never received an under charge from any other parcel broker, I dont know whether this is likely to become a trend under the current economic environment or specific to this broker.
22/10/22 by Michael B
Company charged me twice wont use again
21/10/22 by Tony Hickson
Excellent service. Fast, efficient and reasonably priced
21/10/22 by Stewart
As always great service. Even when something went wrong one time they sorted it as soon as possible and kept me informed every step
21/10/22 by Lynne Preston
I have no idea if parcel was delivered
21/10/22 by John Williams
Goods, whilst exceedingly well wrapped and protected (paper, bubble wrap etc) arrived broken - large ceramic bowl. A shame
21/10/22 by Simon
Easy to place order ! Price unbeatable!
Why would you want to go elsewhere!
21/10/22 by David Sayer
Spot on thank you.
21/10/22 by Customer
A parcel sent from Belfast to an EU destination was not treated properly for Customs purposes. It should have been treated as an internal EU transfer but was treated as a cross-border delivery.
21/10/22 by BrandedBooks.com
First and last time using this company. I paid for a 4 day guaranteed delivery and the delivery took 13 days to arrive. At this point my customer no longer needed the items and wanted to return them back to me. PM would not compensate me for the return and was left nearly £100 out of pocket
21/10/22 by RC
Easy to do, my parcel was 8.5kg and was a very reasonable price and it got to its destination quickly.
21/10/22 by customer
Just received an almost 100% surcharge for package. Weight declared was greater than weight of item and dimensions can’t have been 100% greater. Won’t be back again.
20/10/22 by Tony Amble
The item arrived damaged and I have got to give a full refund
20/10/22 by Peter Atkinson
I found a local company so easy on this site to collect and deliver my parcel.
20/10/22 by Maria
great website no problem getting prices and booking parcels to go.
20/10/22 by Jo McKenzie
Easy system to send a parcel, without the faff! Arrived on time.
20/10/22 by TRADE ETCHING DIRECT LTD
No collection, no knock, no phone call. We picked one of the providers recommended by Parcel Monkey for a next day delivery and no one collected. They cannot arrange for a new same day collection, they cannot give a discount. They just offer refund or rebook.
20/10/22 by Katy Mawhood
My goods got to the receiver damaged and I had written fragile on top of the package 14th October
20/10/22 by Miriam Musila
The booking process was seamless, compared to other providers contacted that day, and I am satisfied that the delivery to the recipient was prompt.
20/10/22 by Jennie Tegetmeier
Parcel never arrive lad and still not heard anything from your team
20/10/22 by Richard
Parcel monkey were great! Parcelforce were dreadful! Booked for collection and waited in all day.On parcelforce tracking at 4pm they said Customer not available at ~12:30. This an ABSOLUTE LIE, they clearly had never bothered trying as parcel was sitting of doorstep for collection. Had to drive 1 hour to depot to drop off. Then, on following Monday they turned up to collect parcel!!! Absolute rubbish!!
20/10/22 by customer
I have not received my parcel
20/10/22 by Adam Zaman
I would be really grateful for some support from the team so please can you contact me on:
19/10/22 by Antonia Morrison
Easy and fast service! Would definitely use again, cheers!
19/10/22 by Hannah Pye
Very good track system
19/10/22 by Noreen Saba
Used many times and always delivered on time with no damages 5* service
19/10/22 by Chris
Easy to use local drop off points
19/10/22 by customer
Excellent as usual. And, a very friendly price for a parcel to Switzerland.
19/10/22 by BEATA WERNER
Parcel not delivered still trying to locate missing parcel.
19/10/22 by Philip Scott
Delivered to the collection address
19/10/22 by Sarah Stone
Good efficient service. Eventually delivered after a couple of hiccups but the customer service team was great and my son is very happy to have his parcel..!
19/10/22 by Nick McGeorge
two parcels were sent to Ireland, both with the correct customs documentation (inside, outside and online) 10 days later we are asked where the documentation was. A further 10 days and one parcel has been returned to us, the other apparently lost
19/10/22 by Customer
Parcelforce are always reliable
19/10/22 by Marc Harrison
In general the service is good I have used it perhaps 50 times since Oct 2021. However on one occasion they levied a charge of £76 made by a partner company claiming my parcel was 10 times larger than I had stated and then when I complained this was a lie they placed the onus on me to prove it wasnt. By sheer luck I had some photos and got a refund. It took 2 months and many emails. I never got an apology nor did they change the rules to make the partner company, who made the untruthful claim, provide evidence for such claims. Scandalous!
19/10/22 by R F
First time I have used parcel monkey. Easy to use
19/10/22 by Anne Davies
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