We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,610 reviews.
Efficient service
04/12/22 by James
Reliable quick and easy
03/12/22 by Sian Thomas
My parcel was picked up as promised. It hasnt been delivered one week later
03/12/22 by Sue
No problems at all. Easy site to use. All went smoothly A++++
03/12/22 by caroline Lawes
Always collect on time and deliver on time, always handled with care and get the best prices on here!
03/12/22 by Toni-Jane Bromley
Good price
Everything went smoothly no problems at all
03/12/22 by Alan Martin
The process was quick and straightforward although when you went to print the customs form it kept returning to the log in page for some reason. Dropping the parcel off at the access point which was a local store in Horbury the shop keeper argued it was to big to have in her shop. 41cm by 41cm by 39cm which I argued against, a drop point should be accessible. How the UPS service was excellent thet collect Monday and my Daughter in the USA got it Wednesday, unbelievable quicker than local delivery here.
03/12/22 by David Webster
Very helpful. Great service
03/12/22 by Victoria Mountain
all international parcels charged twice claiming wrongly weighted or measured ..scam
03/12/22 by hagan
Easy to book, variety of carriers, reasonable price
03/12/22 by Customer
All went smooth
03/12/22 by Customer
Really easy to use the service. Straight forward, no hiccups! Would highly recommend and definitely use again. Oh and the prices are great, no minimum spend.
03/12/22 by Val
I paid for a guaranteed delivery but parcel still not delivered. Cannot speak to anyone as its all online chat. Really upset as it was a present for my friends birthday :(
02/12/22 by Mary
Easy to use site,parcel tracking very good
02/12/22 by Sue
easy to use and understand kept me informed of where the parcel was at all times
02/12/22 by steven gumbrell
no reason to send back my things and need the cost
02/12/22 by Customer
Your collection operative was very helpful. He could see that the parcels were heavy for me, but he made it look easy. Oh to be young again.
02/12/22 by David Andrassy
Parcel monkey were okay good communication and easy to use portal. I picked DPD from they offers they made and it was delivered more than 24 hours late and left in a rubbish cupboard. All couriers need a good kick up the whatsit if you ask me.
02/12/22 by customer
Really quick and easy service and dropped off close to home - all very convenient - and won’t be affected by postal strikes - so even better at the moment
02/12/22 by HuwD
Ordered a next day delivery on Friday 25th November. It got delivered on Wednesday 30th November. I contacted DX (the Courier) involved but they have said I need to contact you instead. This request for a review is therefore very timely. I assume that youll be sorting a full refund please.
02/12/22 by Kerrie Ellis
Fantastic service from DPD. Highly recommended.
02/12/22 by Richard
It was easy, straightforward & we could track it
02/12/22 by Customer
Royal Mail didnt turn ip
02/12/22 by Customer
Parcel Monkey lost my parcel in May and have been fobbing me off ever since with excuses about trying to locate the parcel. I would say after six months that the parcel (which was a return item) is never going to be found!) So I am out of pocket because I didnt get my refund on the item and the delivery charge was high because it was going to Germany and Parcel Monkey never even offered me any compensation for their incompetence and have now decided to close the case! Very poor! I will never use them again.
01/12/22 by C Bidgood
I sent 4 parcels with ParcelMonkey during a move from the UK to France on Nov 11. I was given a single tracking number for all 4 parcels. On Nov 15, I was informed that one of the parcel was delayed. During the following 2 weeks, I was in constant communication with ParcelMonkey but they just kept saying they submitted requests for information to the courier but had no update. It was much faster for me to deal directly with DPD. I learned over time that the parcels would not make their way to France but would be sent back to the UK because of an unspecified "operational error". On December 1st, they still kept saying that they had no updates from the courier but a single parcel was returned to the UK address. Its been 3 weeks that I sent 4 parcels, one has been returned to the sender and I have no idea where the 3 others are. Customer support has been inexistent.
01/12/22 by Younes Chajia
Parcel Monkey was substantially cheaper to use than the Post Office for sending a parcel to Australia. The parcel arrived 8 days after sending from the UK. I will definitely use them again.
01/12/22 by Customer
The driver never turned up
01/12/22 by Customer
Easy to use. Collection was on time and delivery was as expected. Having been let down by another parcel service Id definitely use parcel monkey again.
01/12/22 by Kate
Good management in delivery of a parcel between UK and Spain
01/12/22 by Customer
Fast and efficient service. well done.
01/12/22 by customer
Great efficient and quick
01/12/22 by Ines
Excellent service
01/12/22 by Customer
Picked up parcel on time and delivered safely next day
01/12/22 by Christynan
First timer found instructions easy. Courier pleasant. Delivery spot on.
01/12/22 by LINDA
First time I had used this service. Was guided on line through process of booking, completing address label & customs paperwork. Advice re packing parcel helpful too. Parcel was dropped off at collection area. Was pleased that parcel arrived timely at destination.
01/12/22 by customer
Despite what you read here from other reviewers, I have only had great experiences with Parcel Monkey, and will continue to work with them in future - Jon.
01/12/22 by Jon Lavelle
Easy to navigate website, good selection of shipping options and prices, parcel collected and delivered.
01/12/22 by Steve
Did exactly what you say on the tin!!
01/12/22 by Julie
Good easy to follow instructions
30/11/22 by Mrs Julie Tough
Collected and delivered on time at a great price, Will use again
30/11/22 by craig kirk
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