We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,612 reviews.
It worked for me with very little hassle unlike others I tried!!!!
31/10/22 by JERRARD KEATS & WOLLEY
good service
Excellent delivery service.
Great price for next day delivery
31/10/22 by Adil
Disappointing. Booked courier through parcelmonkey only to discover afterwards it was far cheaper to book same service on Parcelforces website. Wont use parcelmonkey again.
31/10/22 by Customer
My parcel was not delivered, got lost in the system and eventually returned to sender, This company do not have a contact number and do not take any responsibility
31/10/22 by Ria Ali
There is not enough space in the form to write name and address
31/10/22 by Customer
I paid for a 1-3 day delivery which took 11 days. I had to keep requesting information on where my parcel was. I also lost a sale due delay in delivering my parcel. I know this isnt directly Parcel monkeys fault, but I paid them the money.
31/10/22 by Mark Sperry
Great website gives immediate quotes from variety of couriers, so afforded a straightforward shipping experience for me, a novice.
31/10/22 by Geoffrey Abbott
Easy to use website and drop off. Delivered on time
30/10/22 by Cmoore
Easy to use service, easy to pay, great choice of various parcel service providers
30/10/22 by Mr Gary Doherty
Parcel was collected on time and got to the recipient safely.
30/10/22 by customer
The parcel service itself was fine. However I have been subsequently spammed by malware email messages relating to parcels and that is really not on.
30/10/22 by Julian Gold
The tracking facility seems to be non existent. Unless I am going wrong somewhere, it is of no help whatsover, and I have no idea where the parcel is.
30/10/22 by Colin Hurworth
Competitive price. Fast delivery.
30/10/22 by Guido Di Giantommaso
Very easy to use and very fast delivery would recommend
30/10/22 by Rob Peberdy
Great returns experience - parcel in great condition so fully refunded and very good value!
30/10/22 by Susana Morris
Perfect, finding the best option to get my parcel to me in Qatar
Thanks
30/10/22 by Simon Roger Davies
Hidden additional costs taken out of my account without permission.
30/10/22 by Michael Airey
Excellent service and communication. Thank you!
29/10/22 by Helen
Thank you - parcel collected and delivered on time
29/10/22 by Rosemary
So glad I found parcel monkey . Fuss free and a lot cheaper than Royal Mail . Delivered parcels on time and kept me updated every step of the way . Will definitely be using again .
29/10/22 by Angela
Fast delivery for my parcels. I wasnt expecting that. All my parcels arrived in the same condition they were in before. I woukd highly recommend.
29/10/22 by Atupele Mirriam Mkulichi
Quick and easy to use. Recommended.
29/10/22 by Anon
Just the ease of how to wrap and post
29/10/22 by Jacqui Ann
DPD went to the wrong house for the collection and then said they were told there was nothing to collect..... Following this they will not communicate with you as they say that their obligation has been completed. Will not use again.
29/10/22 by Rob
Friendly polite helpful
28/10/22 by Customer
Very easy to use, collected and delivered on time.
28/10/22 by County Security Services Ltd
Only one of 2 items received. Contacted seller who agreed to send but then claimed it had been sent but I told him that only related to original incomplete delivery and demanded item by first class mail next day but it took several days having been sent by 48 hour service
28/10/22 by Bob
I like to use parcel monkey but of recent I was left disappointed as I was charged 40 pounds extra for a parcels that stated I got the measurements and weight wrong when in fact I made sure they were completely correct before sending. Sadly I will have to choose another courier from now on
28/10/22 by Customer
It still hasn’t been collected
28/10/22 by Customer
Paid for next day delivery which I still havent received a receipt for. They still havent received parcel but app said it got there 5 days later.
28/10/22 by Julie Taylor
Excellent service from start to finish. I have used this service on many occassions and am always satisfied with their reliability and efficiency.
28/10/22 by Josephine Mcmanus
The parcel took longer to be delivered than I had anticipated, and the actual delivery date was not made clear when I ordered the service.
28/10/22 by TD Aesthetics Clinic
Excellent. My parcel got in the destination very quickly. I definitely recommend. Thank you
28/10/22 by Tania
This is a joint review of Parcelmonkey and Evri, two companies which combined provided the worst customer service and delivery experience imaginable. I used the Parcelmonkey site to book an item pick-up which was to be delivered to my home address. The delivery company who was to provide the delivery service was Evri, previously Hermes, who have changed their changed their name recently for unknown reasons. The item was picked up on the 5th October for a 3-5 day delivery. When I had not received the item by the 18th October, I contacted Parcelmonkey’s customer contact and received no helpful information from them other than messages with meaningless platitudes of apology for any inconvenience caused. No further information was provided until the 24th October when I received the following message from Parcelmonkey: “I can see that since you contacted us, the tracking has confirmed your parcel has now been received safely at the delivery address on 21/10/22.” As I had not received the delivery, I checked the Evri tracking website which included a “Proof of Delivery” photograph, which, when I opened the photo I was shocked to see that my package had been “received safely” by placing the package in a rubbish bin outside my home address! There was no delivery note left and no one rang or knocked at my door, which I know because I was home all afternoon on the date the “safe delivery” was made. Not surprisingly, as it had been 3 days since the “safe delivery” of my package into a rubbish bin before I received any notice that such an extraordinary choice had been made without knocking or leaving any note of the delivery, the rubbish had been collected and my package was gone. What kind of delivery company leaves a delivery in a rubbish bin without leaving a note or even knocking on my door? A useless and negligent one, that’s what kind of delivery company does something like that. And that’s exactly what Evri is. A useless and negligent delivery company. Parcelmonkey is no better, as they allow bookings to be made through their website for Evri services and the customer service which Parcelmonkey provides is equally useless. Avoid both companies, as I know I will from now on.
28/10/22 by JR Brookes
Service worked fine. I had a few issues with the website taking me back to the start, but on the third attempt I was able to put through my purchase.
Collection by Parcelforce was exactly when scheduled. Would use again.
28/10/22 by A Whitehouse
We were so careful measuring and weighing the parcel. Everything was correct however a week after postage and receipt to the USA recipient nearly £5 surcharge! Theft from customers!
28/10/22 by Customer
Exceptional service
27/10/22 by Lynda
The Parcel not delivered after 10 days. They have no way of contacting. Not Good
27/10/22 by Customer
Delivered later than promised, and then added an extra charge a few days later for the parcel being oversized
27/10/22 by Kim
Its far cheaper and easier to go directly through the courier. Parcelmonkey are pointless middle men who charge more for an inferior service. Total opposite to the claims on their website. Avoid this site to save money!!
27/10/22 by James
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