We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,611 reviews.
My parcel was not delivered on the expected day and I did not receive any notification so I was waiting for my parcel at home all day. When I called parcelforce customer service, I was told my parcel was outside for delivery and on my second call the story was different my parcel never left the warehouse.
22/11/22 by Customer
Was not delivered in 24 hours what a paid for had to another courier myself again from parce force they are rubbish
22/11/22 by Angelo
Really happy with the service, site is very easy to use and really convenient for getting parcels to Australia
22/11/22 by customer
Shocking service damaged £200 cabinet dont use
22/11/22 by Mr Pearce
Good and speedy service
22/11/22 by Shibu Simon
Booking is relatively easy, price was good and support answered me quickly and efficient via a chat
22/11/22 by Rossi Merchandise Limited
I paid for a collection and no-one came to collect
22/11/22 by customer
Very pleased with pick up and delivery and price.
22/11/22 by Yvette H
The service here in the UK by Parcel Monkey is excellent. Would use again if I ever sent a parcel abroad but I would think twice as my brother had to pay £25 in order to collect his parcel from the PO in Barcelona. Sad as it was a Christmas gift from me. Very upsetting.
22/11/22 by Dianne Wray
easy booking system,chosen courier always turns up next day,reasable rates
22/11/22 by Nigel from Cornwall
Communication is good. I send a lot of parcels and when I eventually had a problem with a delivery I found the messages and replies quick and the people I communicated with were capable at dealing with my problem.
22/11/22 by Robin
Straight forward service. Quick & easy.
22/11/22 by LA
Good company. I recommend to everyone????
22/11/22 by Magdalena Kuzdzal
So purchased coriour postage and insurance from this company the package is lost somewhere in the ups network.. They are not sorting out and making me jump through hoops to request an insurance claim... Warning do not use this business..
21/11/22 by I C Icweiner
Only ever use parcel monkey they are so trustworthy and reliable and never let us down
21/11/22 by Colin McIntosh
Only ever use parcel monkey as it’s so trustworthy and reliable that should anything go wrong we’re covered and the service is second to none
21/11/22 by Colin McIntosh
Excellent services
21/11/22 by Younes
Easy to use. Delivered earlier than estimated :)
21/11/22 by Charlie B
Easy to use website, nice delivery driver, decent price, good email communication from UPS if you go on their site and ask for it
21/11/22 by Sharon
normally i have no issues with my parcel collection delivery using parcel monkey. however i had to book the collection two times before it was collected.
other than that i have always been happy to use them.
21/11/22 by sam
No problems whatsoever! Smooth operation from start to finish.
Excellent service would definitely use again.
Thank you.
21/11/22 by Janet Taylor
Very reliable
21/11/22 by Bateman Harris Partnership
Delivery of my parcel was within the timing Excellent servuce
21/11/22 by MARGARET OTWAY
The delivery was made and the arrangements for collection were first class.
21/11/22 by Michael Jobson
The website was a bit fiddly, collection was fine, though I was not given any indication of time o collection. This was on the 9th of November. The Paris arrived in Paris on the 15th, at a depot. The information given was 932110, but no indication of where this was. I only found out the address this morning after phoning the helpline, by which time the parcel, a birthday gift, was late. I fully expected that this would be a door to door delivery, and was very disappointed with the service in Paris. Luckily, though bulky, the parcel is not heavy, because the journey to collect and return will be awkward and should have been unnecessary. Therefore, unfortunately, I will be unlikely to use this method of postage in future. Regards Linda Martell Li
21/11/22 by L. Martell
Dam terrible service, between them and the daft people at Parcelforce that are delivering my parcel none of them seem to know what’s going on. Contacting them is a nightmare as it’s either post or email/live chat (which doesn’t work on phones) Parcel has been in limbo for around a month now and can’t seem to get a response. won’t be using them again and will happily go direct to companies next time instead of using this shambles of a service.
21/11/22 by Andrew
Delivery to Australia.
Efficient service and prompt delivery.
Will use them again.
21/11/22 by Mrs Marylyn Stevens
Always use Parcel Monkey to send parcels to my son in the US, easy to use website and good prices. I have recently been using UPS rather than Parcelforce on their site. UPS 3 days for my parcel to reach my son in Texas, great service from them.
21/11/22 by Mr DL
My parcel hasn’t been collected almost a week later now. And I haven’t been refunded either
21/11/22 by Menford Tapudzai
Booked 24hr service which took 48 hours, thus rendering the whole thing pointless. I ought to try to get a refund.
20/11/22 by Dave
Great service
Right price
20/11/22 by Craighead Bungalow
Fast and reliable service. Very satisfied
20/11/22 by Jenia Nikolova
What was prommised happened
20/11/22 by Adrian Caro
Pick up was as scheduled and parcel was delivered promptly too. Very happy with service.
20/11/22 by Emily R
It was quite difficult to add the dimensions of my return package to the quote page, but once this was done it was plain sailing. Very cheery and polite employee. The only downside is that you dont give an approx collection time, which would be very helpful when you have to use the service.
20/11/22 by Customer
I send parcels to France quite often.Great price excellent service, I would use them every time.
20/11/22 by Customer
Parcel Monkey has always worked well for me. The bookings are straight forward and easy to use, The parcels delivered safely at a reasonable cost.
20/11/22 by JOHN Mac
Great service always list plenty,of couriers & delivery options to choose from.
Have sent quite a few items recently,various sizes including some around 20kgs no problems.
I find these better than interparcel,who Id previously used for years.
20/11/22 by Mr P Day
The parcel has never reached me. I learned it has been sent BACK to the sender by the local deliverer without notifying me. your collaboration with local distributors is faulty your webpage tracking does not indicate the fate of the parcel once its crossed the boarder not the name of the local deliverer
20/11/22 by Customer
The parcel crossed half the world, from London to Seoul, and was delivered only one day later than promised. Thank you, parcelmonkey!
20/11/22 by Maria
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