We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,357 reviews.
Parcel Monkey are useless do not bother. They failed to collect 2 parcels on Monday. You cannot phone them everything is by e-mail. Placed 2 more orders with them on Tuesday- no collection on Wednesday either by Courier. Shambolic company take no responsibility- Courier say nothing they can do they will e-mail parcel monkey. Now i am chasing a refund on 4 parcels - do not use this company there is a reason they are cheap !!!
03/11/22 by GB
Did not collect on time 3 days late??? I paid for 24 hour delivery ??
02/11/22 by Chartley Bedrooms
Very responsive and helpful at
all stages Good flow of information
02/11/22 by K Donnelly
I’m very happy with this company very reliable cheers and would use them agsin
02/11/22 by Mr Kevin Barrass
Sent two international parcels, one to Australia and one to New Zealand. The Australia one arrived in 5 days - a new world record ?? - and the New Zealand one took 6 days - another record ! Both were undamaged and no issues with customs.
Excellent. Thank you.
02/11/22 by Roy Flitcroft
Super efficient website to use (apart from the need for What3Words,which is a bit of a faff...),and price comparisons are well displayed.Would definitely recommend to anyone.
02/11/22 by Rob W
It is all so simple and quick
02/11/22 by Linda Gill
Used this company a few times now and always collected and delivered the parcel as promised
02/11/22 by Kathy Munro
5 star service. Prompt delivery with no problems. Would recommend
02/11/22 by Mr Geoffrey Fallis
Used Parcel Monkey a couple of times - and unfortunately the cheaper prices reflects in their customer service - non existant - noone will take responsibility for anything. I had a parcel go missing for about 4 months and all parcel monkey would reply is give it time
02/11/22 by Simon Lord
Used a couple of couriers with them. Both worked out fine.
02/11/22 by Alex
A good reliable company my parcels always get delivered quickly and safely
02/11/22 by Customer wonderstruck crafts
Excellent service and very fast delivery all very simple to use
02/11/22 by CHB
Easy to book and delivered promptly
02/11/22 by Carol Palmer
Sent parcel from N.Ireland to Belgium parcel monkey shipped it via parcel force and it went via England so it came as a shipment outside the EU. Belgium customs slapped a 48 euros customs charge. Had to call Belgian Post to contest the charge. Parcel force were absolutely useless. Lady on the phone didnt even know NI was still in customs union.
01/11/22 by SEAMUS CUNNINGHAM
Paid for 48hr delivery. Parcel didnt even leave the depot for four days then got lost at the destination. Took a week to delivery.
01/11/22 by Jay
STAY AWAY! I was stupid enough to book 2 parcels on the same booking, and from there on it all went to hell. As of writing this, Parcel Monkey have still not sorted things out. Their website doesnt let you add what is actually in each parcel separately to the Customs Invoice. Even though the invoice says "This is item 1 of 2" and "2 of 2", the contents are wrong for what you attach to the parcels. Then, ParcelForce who picked up the parcels made a mess. They attached the wrong tracking number to each box. I suddenly receive an email from Parcel Monkey claiming that I had declared the wrong weight, stating that I declared a higher weight than I actually did. The weight they claimed was triple what I actually wrote. I was then automatically charged for this, with the wording in their email trying to discourage you from disputing the charge, because apparently, their partner uses "laser technology" to confirm the measurements. Which must be absolute lies and deceit, read on for proof and I am convinced they are deliberately trying to get more money off trusting customers. Then, I receive only 1 item. The tracking number is shown on ParcelForces website as delivered. I contact the courier in my country who delivered the parcel to me, and they state there was only ever 1 box in the tracking number they handled. So I contact PM for help, and from there it has only been incompetence and time wasting. I MYSELF found that there was a second tracking number which was supposed to be on the other box and I inform PM of this. On ParcelForces website, this number was not updated. They stated they would raise an inquiry with ParcelForce, but I had to chase them up cos nothing happened. They hadnt even tried to see where my missing parcel was. They messed me around making me describe the contents THREE times even though they have the details already in my booking number. Making me fill in a claims form, uploading irrelevant documents and not doing anything about it. Turns out, the claims form was as if I was trying to get money back for a lost parcel, even though that was not my query. I only wanted them to find out where it was and get it to me. Then, suddenly I receive the missing parcel. Turns out that the ParcelForce label was not on the box, explaining why the boxes were separated in transit and why the tracking wasnt updated. (ripped off during shipping somehow maybe?) Luckily for me, the courier in my country had weighed and measured both parcels themselves, proof of the actual weights provided! Lucky that I had written my address on the actual cardboard box and not just attached it, because then my local courier wouldnt have been able to get the box to me! I then took pictures of the parcels at home on a scale, also with measurements and advised PM of this in my case, expecting this to finally confirm that I was wrongly charged, and that this would be the end of it. But no! The next thing they ask is for me to provide more pictures with the measurements for one box! Even though the measurements is not what they wrongly charged me for, it was for the weight, which my pictures and the local courier proof clearly shows! They are trying to keep this ridiculous debacle ongoing as if I am trying to get money back for something I am not entitled to? This should be the easiest case of refunding a customer they have ever seen, but somehow they insist on being completely incompetent and wasting my time. I did the whole investigation for them and explained in detail, with proof attached they whole way, and yet they seem incapable of just doing what they are legally obligated to.
01/11/22 by Customer
Excellent service , easy to use , 1st class service xx
01/11/22 by Pauline Scott
good value for money, usually works out the best for small parcels
01/11/22 by Chris
Very easy to organise. Parcel collected and is already winging it’s way to Australia. Love the tracking app on the email. Will definitely use again.
01/11/22 by Customer L Nelson
Excellent communication and support.
All my questions quickly answered in chat in the middle of the night.
01/11/22 by Customer
Didn’t pick up or deliver the item because a coffee table wasn’t in a box!!!!!!
01/11/22 by Customer
Send a parcel to France . Really easy to organised. Clear instructions. Good value. And the parcel arrived in 4days
31/10/22 by Christine Rigouleau
Made everything simple.
31/10/22 by John cordall
EVRI was the selected carrier for my parcel; we always receive excellent service from our local Evri courier service and this delivery to a close friend, was no different, thank you.
Parcel Monkey is a new service to me; so glad it selects the best courier to meet our needs.
Excellent start, please evolve constantly, to meet future service needs; from a very happy customer:)
Take care
John
31/10/22 by JOHN CALVIN
It worked for me with very little hassle unlike others I tried!!!!
31/10/22 by JERRARD KEATS & WOLLEY
good service
Excellent delivery service.
Great price for next day delivery
31/10/22 by Adil
Disappointing. Booked courier through parcelmonkey only to discover afterwards it was far cheaper to book same service on Parcelforces website. Wont use parcelmonkey again.
31/10/22 by Customer
My parcel was not delivered, got lost in the system and eventually returned to sender, This company do not have a contact number and do not take any responsibility
31/10/22 by Ria Ali
There is not enough space in the form to write name and address
31/10/22 by Customer
I paid for a 1-3 day delivery which took 11 days. I had to keep requesting information on where my parcel was. I also lost a sale due delay in delivering my parcel. I know this isnt directly Parcel monkeys fault, but I paid them the money.
31/10/22 by Mark Sperry
Great website gives immediate quotes from variety of couriers, so afforded a straightforward shipping experience for me, a novice.
31/10/22 by Geoffrey Abbott
Easy to use website and drop off. Delivered on time
30/10/22 by Cmoore
Easy to use service, easy to pay, great choice of various parcel service providers
30/10/22 by Mr Gary Doherty
Parcel was collected on time and got to the recipient safely.
30/10/22 by customer
The parcel service itself was fine. However I have been subsequently spammed by malware email messages relating to parcels and that is really not on.
30/10/22 by Julian Gold
The tracking facility seems to be non existent. Unless I am going wrong somewhere, it is of no help whatsover, and I have no idea where the parcel is.
30/10/22 by Colin Hurworth
Competitive price. Fast delivery.
30/10/22 by Guido Di Giantommaso
Very easy to use and very fast delivery would recommend
30/10/22 by Rob Peberdy
Great returns experience - parcel in great condition so fully refunded and very good value!
30/10/22 by Susana Morris
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