We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,611 reviews.
Easy to track, fast delivery.
16/11/22 by Simataa Twabushalila
Simple .. easy and ON TIME pickup and delivery!
That is all I want and expect.
You DELIVERED .. Literally.
Excellent servise.
16/11/22 by T. Slade
Not going to use this 3rd party company again go directly to the courier Got over charged on a parcel that already cost £17 and I over compensated on the parcel dimension Challenged the extra cost Oh and no response or reply ????
16/11/22 by Christopher Babb
My parcel was collected promptly and delivered to Norway quickly and safely. Parcel Monkey also helped me to fill in complicated Customs forms. Thank you!
16/11/22 by Mrs M Coleman
Not received my 2 refund back yet from my Amazon poor customer services
16/11/22 by Nic Kr
Really easy-to-use website. Easy to cancel and amend orders also.
16/11/22 by Julia Bond
Easy and good value
16/11/22 by Customer
quick pick up and delivery. easy to track
16/11/22 by Customer
We dont trust TrustPilot for obvious publicly proven reasons, any requests to review via TrustPilot will be negative for this reason, they are misleading manipulators in favor of their premium paying customers. Use TrustPilot, get bad reviews. Already proven on TV several times. If companies give my data to TrustPilot to bug me for reviews, then I will complain that my GDPR data protection has been breached and leave a negative review. Ho to destroy your brand, trustPilot will delete this soon, which proved my point.
15/11/22 by Tom
Have to say I have to give a negative view because my parcel wasn’t picked up but over seven days. When I try to reschedule can you pick up I was told I had to cancel my original request request again.
15/11/22 by Eddie Campbell
all v good and efficient
15/11/22 by Tish
The most hideous mess. Cant track anything, unclear what I needed to do, impossible to contact. Useless. Will never ever use again
15/11/22 by David Harvey
I booked a next day delivery which I expected to be picked up on Wednesday and delivered on Thursday, it was actually delivered the following Monday. No recourse or refund for poor service.
15/11/22 by Robin Colla
Easy way to send your parcel at a very good price. No hassle at all. I know where to come next time.
15/11/22 by Mathew Card
Always prompt and reliable with an easy booking platform.
15/11/22 by Ian Spratt
It was picked it very easily on Thursday and I received it on the Monday.
15/11/22 by customer
You are misleading your customers. We gave you one returned parcel for deals in the same packaging what we received. You charged us £ 28.68 + vat . Now you send us the email that you send us the email that yo will charge additional £ 64.60 inc. vat. Which is not acceptable. Because all the dimension and weight given to you what was mentioned in original box which we returned it to you. Please note the debit card details given to you only to charge original payment of £ 28.68 at the time of booking and if you will try to take any extra payment it will be consider fraud and we will take legal help to recover £10000.00 for the fraud you are committing with your customers. I will also advise never use your company for any services.
15/11/22 by VIPAN KUMAR
Trying to send heavy items can be a real issue.But with Parcel Monkey it’s made easy! Excellent,Efficient,Prompt! Great Service.
15/11/22 by NiP
Rip off. They charged me an extra $80 because I estimated the weight of my parcel to be MORE than it was. Surely you would assume it would be less, as its LIGHTER than what i expected.
15/11/22 by Ali Rezaei
I have used Parcel Monkey a few times now. They always provide fast delivery, good communication as well as their competitive price. Will definitely recommend them. :)
15/11/22 by Ce Doncaster
Great service easy to follow will definitely use again
15/11/22 by Louise Pounder
Delivered in time, not damaged
15/11/22 by Customer
Parcel was much slower than promised. Still not arrived. Then given an incorrect over charge.
15/11/22 by Alan
Pick up of parcel was done on time and delivery also was done with care & fast delivery. A very good service.
15/11/22 by Friend of Ted
Still not delivered parcel to ben simpson furniture!!! Tracking number PM10992873
14/11/22 by Customer
Easy to use website
14/11/22 by Mr Goeff M
Parcel monkey was great in terms of comparing all couriers. However, i chose parcel force, paid over £20 to return an item which was then damaged beyond use in transit. Their standard insurance cover is £60 which is a bit of a joke when you have actually paid for a service which hasnt been effectively delivered.
14/11/22 by sarah
All went to plan. Very pleased with ease of booking collection.
14/11/22 by Paul Odhams
Very efficient
quick delivery
easy to book
14/11/22 by SARAH
Everything was fine until I could no longer track the parcel, so still dont know if it was delivered.
14/11/22 by Customer
It was supposed to be delivered on 8th but wasnt picked up until 8th. Then delivered a day late and nothing to tell me it had been delivered. I looked for a company that could do the job and your company said it could but didnt deliver on time.
14/11/22 by Customer Chat
Smooth and timely. I recommend and would use it again.
14/11/22 by Customer
The time took for parcel this one and 2 subsequent went not bad at all. But this last parcel and one before were never even attempted to deliver, I am paying for them to be deliver not send a notification to pick up when they have not even tried to deliver. This is the second time now!
14/11/22 by Linda Murray
When I found it difficult to track my parcel through the senders website the help staff at Parcel Monkey solved my issue within 5mins.
14/11/22 by Dean Clark
Good prices and delivered on time.
The space for text on the address and parcel info form could be bigger though, as there was not enough space to write the recipients email address (I had to use a colleagues shorter email instead), and similar with some address details.
14/11/22 by A Customer
the collection I had paid for and arranged NEVER happened, I had to arrange a separate carrier and pay again. I will requesting a refund.
14/11/22 by Chris Haynes
Parcel Monkey charged £17.29 for the parcel and then charged another £17.19 because they say "Additional charges occur when the dimensions and / or weight that you provided for your parcel at the time of booking are lower than the dimensions and / or weight recorded by the courier company." I emailed them "Can you please let me know the exact reason why you have made these charges." But no response. I measured and weighed this parcel myself and I am sure it was correct. An explanation as to exact reason for this additional charge is not unreasonable. Right now I feel like I am being ripped off. Be careful when using this company
14/11/22 by Maurice
Booked parcel none collected the parcel. Now my customer is not happy at all.
14/11/22 by Alan Wallis
Easy to use sent item to Iceland it arrived in two days exceptional
14/11/22 by Michelle Yates
Straightforward system. Collected on time, no complaints about delivery.
14/11/22 by Customer
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