We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,611 reviews.
Never used before but very easy to follow and would definitely use again.
Quick and efficient
24/11/22 by Jane
Excellent service
24/11/22 by mike
First time I needed to arrange a courier, they were really good. It was seamless, no trouble at all.
24/11/22 by J Webster
Prompt collection and delivery, no problems
24/11/22 by Lindsey Lukehurst
simple website, effective, reassuringly brief and to the point, no error click through is not always found and appreciated here, delivery prices with good very similar options, and the price good. I will use again.
24/11/22 by HF, Leeds
I trusted parcel monkey with a product return to a clock company in France. Both of the items got stolen whilst in transit, the box arrived ripped and empty with a new weight of 0kg Parcel monkey so far is not taking any responsibility to cover the compensation or refund the cost of delivery, despite this being the contract I made with them. This is distinctively Unethical behaviour that needs to be fully addressed. The lack of integrity to fulfill contracts and agreements is very sketchy. Proceed with caution. There is simply no reason why they cant honour or fulfill this. They are avoiding accountability and Im now making formal complaints and will escalate to POSTRS. I am not done yet until I get the service that I paid for, which is a refund of delivery costs £13.30 and compensation of £60 You would think it would be in the companys interest to pay in order to avoid their lack of transparency being made public? I will update when I am satisfied. If this is not completed then you will know that they have not honoured their contract.
24/11/22 by s
Parcel Monkey gave several options, great. Unfortunately I chose Evri. Evri have kept the parcel in their central hub for two weeks before, its on its way notice popped up. Terrible service from Evri and you cant even speak to anyone! Still not delivered from collection on
24/11/22 by Rob
I recently booked two DHL collections for next day delivery....I booked the collection for a Thursday and they were not collected until the following Tuesday. I used the chat function on the website but was not provided any compensation or reason why the collection was late.
24/11/22 by Amy
Do not use this company, they take your money and book on the delivery but once parcel collected a couple of days later you receive an email saying that you have to pay for the parcel to leave the country, so they dont actually factor in all the costs of sending a parcel abroad.. AVOID AT ALL COSTS THEY ARE A CON COMPANY
24/11/22 by gaetan frith
being charged for a so called over weight item that has not even been collected not helpful at all no phone number to call to speak to anyone cant get any answers
24/11/22 by peter ludlow
Easy to book with great selection and great price!
24/11/22 by Martin Wannenburg
Reliable service recommended
24/11/22 by MR G
Excellent service. Easy to use.
24/11/22 by Sarah Neilson
Support team is 5/5. Best I’ve ever come across especially for a lost parcel which normally takes a decade. Jag was the star and kept me rest assured throughout.
24/11/22 by Zakhar Shah
Really easy process and label printed, just dropped off at Post Office and job done.
23/11/22 by Darren
I have only given one star because I have had to, Im a disabled elderly lady who needed a oven sent back shop, they took money out of my account, they didnt show up for pick up, will only answer questions through account messaging and have to wait 3 plus hours for reply, still havent resolved problem, cant speak to anyone in person even on request , absolutely disgusting service, done nothing to help but caused me so much anxiety and worry.
23/11/22 by Morris Toni
The box looks like it has been kicked around like a football. It was well packed and included fragile tape! I paid more with you so it was looked after well but despite that it’s still open and damaged.
23/11/22 by Sarah-Louise Searle
24 hour service was delivered to a very important customer 3 days late. Parcel force once again failed to deliver the goods.
23/11/22 by leslie slack
My parcel was damaged deliberately because it wasn’t insured
23/11/22 by H Esmaeili
The Parcel monkey team were as helpful as they could be but were badly let down by parcelforce. It was claimed delivery was 3-4 days when I booked the parcel in but 14 days later it’s still not delivered. It was parts for a car sent to Spain to arrive when my husband did. No parts and he has long left to get a ferry still with dodgy windscreen wipers. Will use Parcel Monkey again but never Parcelforce who are obviously stating delivery targets they can’t reach to get the business
23/11/22 by Janice Bardwell
Easy, Flexible, Cheap and Quick!!
23/11/22 by Guitar G.
Quick efficient and easy to understand
23/11/22 by Anthony Gagola
My parcel was not collected. The driver arrived at the hotel and was told the parcel was not there. It was but no one phoned the contact number to check what had gone wrong and the driver left without my parcel. I am now going to have to pay again to rearrange the collection.
23/11/22 by Customer
better price than going direct to courier
23/11/22 by Mark Lambton
Box got smashed up. And they charged over £13 on top of the postage to get it returned to me. They are dragging their feet on how I make a claim for the breakages. Theyve decided they wont pay out even for the non service they didnt provide. Or the damages caused.
23/11/22 by Customer
Despite choosing Parcelforce as the option from Parcel Monkey that offered high speed and reasonable cost my parcel to New Zealand took a total of 13 days from leaving at a post office in the Uk to delivery. This was allegedly a priority service! Parcelforce defer responsibility to Parcelmonkey, Parcelmonkey’s terms and conditions essentially exempt them from responsibility. Avoid at all cost or use a reputable agent!
23/11/22 by James Palmer
Easy and straightforward to use, each step was clear and worked well, I have not had feedback from my recipient but all looks good.
23/11/22 by Mr Paul Woodroffe
Do not trust this company, even the customer service phone number is not available I think all the good reviews are written are fake.
23/11/22 by Rima
Terrible company with terrible service. Promising the service they don’t give and steal your money!! Avoid using them at all costs!! They caused me a great deal of headache and anxiety just to get through to them and open a case for a damaged parcel they were responsible for, only to tell me they closed my case shortly after! Day time rubbery at its finest…
23/11/22 by Alireza
Easy to use site with clear instructions and a saving over buying direct from the courier.
23/11/22 by Alec Milner
Easy and efficient online. Simple to drop parcel off at local Post Office.
23/11/22 by Customer
terrible service i sent parcel then they took another £7 out my account said it was overweight ! I have some digital postal scales so I know it was well under
23/11/22 by Tony Hickson
Worst service you can ever imagine. They charge you extra for insurance in case something happens to your parcel and never even reply or sort out the issue. Just a bunch of incompetent people gathered together to steal money from people’s pockets. Day time rubbery and rubbish service! DO NOT USE THIS COMPANY AT ALL!!
23/11/22 by kimia sheikhaleslami
Easy and fast delivery service
23/11/22 by Customer
very easy online system and they collected the parcel without me needing to be there
22/11/22 by Dc trading
Good service, as usual. Highly recommend!
22/11/22 by Margaryta
I always use you and always review at 5* but - I was cross to have to pay an extra £13 - I measured and weighed parcel Correctly- I assume it’s not you but parcelforce - but there seems to be no other choice on your site when sending to Australia. Also, not all of the items were detailed on manifest so I had to hand write them on
22/11/22 by Pam
Very easy to use
22/11/22 by Anthony Horan
Having previously complained about the lack of communication with DPD Driver and mishandling of parcel, this time DPD were excellent.
Two men arrived at the door, both were smiling and polite. One picked up the parcel and the other held the van door open so the parcel was handled with the best care possible Collection and delivery times were always excellent so 10 out of 10 for DPD. Speak as you find.
22/11/22 by NORBURY FAIRCLOUGH
I have been charged an extra £64 for my parcel, a pushchair. They want photos of my parcel to prove size. I didnt take any unfortunately. Ironically the same pushchair was delivered to myself May (I bought from someone) and the cost was £11, with same courier, and no extra charges were incurred. Im very confused, they wont help as I dont have photos. Im a bit lost as what to do now.
22/11/22 by Helen T
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