We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,357 reviews.
Good value for money, generally very pleased, would have been 5 stars but it took 2days to get a response from the Help site which claimed it would take 5 minutes. Sorted the problem before the response came. Would use again and recommend.
22/08/22 by Philip Kenyon
excellent customer service thanks x
22/08/22 by PAUL ANGRISH
Been using Parcel Monkey for years and always ensure I put slightly larger dimensions and weight to be on the safe side. Just been hit with another invoice due to the parcel being 1KG heavier. No way is this true. Sent an email to company and heard nothing. My suspicion is that they are clawing back price rises from unsuspecting customers probably by the 1000,s. Will never use again.
22/08/22 by Martin Coleman
Excellent service
22/08/22 by Jackie Rushton
Excellent service. Thank you
22/08/22 by Sarah Ward
Brilliant service ad easy to compare all the prices in one place. First time user, very impressed
22/08/22 by Susan Rixham
Always use Parcel Monkey for sending my parcels. Its convenient and the service is very good. Pricing is competitive too and there are lots of delivery options to choose from.
22/08/22 by Customer
This was my first time with Parcel Monkey and it was very straight forward to book . The parcel was uplifted as per booking and I am told that the refund for returned parcel is being processed
As I have no printer I had to go to the library to do the label …. but that’s life !!
I would use them again and recommend to a friend !
22/08/22 by Earring fanatic !
I have user Parcel Monkey loads of times and they have always provided good service. Reasonably priced and many options of dispatch makes it a service second to none. Happy to recommend!
22/08/22 by Tina
I paid a premium for 48hr courier delivery through parcel monkey. After 20 emails and a week later it turned up, i am then told this is acceptable by Parcel Monkey
22/08/22 by Darren GELDER
All was ok until August 4th when I saw they had automatically taken over £60 from my account and emailed me to say my 2 parcels were underweight and actually weighed over 22kg - for 2 pairs of shoes I doubt it…. I measured both parcels correctly with a tape measure and overcompensated on weight by 500g. I emailed them to complain and 2 weeks later I have still got no response, at this rate they are basically scammers who can’t be bothered to investigate when things go wrong. I am now charging back with my bank all in all a massive waste of time, I’d give 0 stars if I could. Disgusted overall
22/08/22 by Joe Dancey
Easy to arrange, fair prices, but do wish all drop points offered a printing service for those of us who dont own printers.
22/08/22 by richard walker
Excellent service and very fair prices.
21/08/22 by Bruce rorrison
Absolutely fantastic, Incredibly easy to use, and at an amazing price, even had my doubts to good to be true. Picked up from my home and delivered easily within 48 hours highly recommend it and will most certainly use it again.
21/08/22 by Sheenaanne
Very good easy to use
21/08/22 by SUE
Useless customer support. System cant print a correct customs label and requires manual intervention. When couriers fail to come, they rebook a fresh label creating two collections for the courier. Its just a shambles and they have no idea what theyre doing. Equally as bad as another courier. Wont use again.
21/08/22 by Customer
Always efficient at giving all the options.
21/08/22 by Mr Philip Tetlow
Easy to find the best service, easy to book and print the paperwork needed.
21/08/22 by Kata
Very happy with the service
21/08/22 by Ann Bass
Shambles , very dishonest company , avoid at all cost
21/08/22 by adam
Way cheaper then going parcelforce or post office
21/08/22 by Sohail
Initially I loved this company and it was everything I was looking for (except maybe being able to edit items once in the basket) But then I paid for packages to be collected and delivered. On the day of collection (waiting patiently from 8am till 6pm) nobody came and I received no info. When I enquired about this they said to just book it for tomorrow. I did so and waited patiently another ENTIRE day... and nobody came to another couriers and yet again there was no email or phone call.. nothing! My customers were expecting their orders and I wasnt willing to WASTE another day of my life. I asked for a refund and had to go through the whole ordering process again with another company. If Parcel Monkey doesnt allow you to deal with the courier company directly, they should be the one informing clients if things arent going as expected. I got NO form of an apology, just the offer of a full refund - which of course I accepted because they didnt even do anything except take my money! Id love to use the service again but Im honestly too worried Id be left in the same situation and cant risk it. Such a shame!
21/08/22 by Customer
Initially I loved this company and it was everything I was looking for (except maybe being able to edit items once in the basket) But then I paid for packages to be collected and delivered. On the day of collection (waiting patiently from 8am till 6pm) nobody came and I received no info. When I enquired about this they said to just book it for tomorrow. I did so and waited patiently another ENTIRE day... and nobody came to another couriers and yet again there was no email or phone call.. nothing! My customers were expecting their orders and I wasnt willing to WASTE another day of my life. I asked for a refund and had to go through the whole ordering process again with another company. If Parcel Monkey doesnt allow you to deal with the courier company directly, they should be the one informing clients if things arent going as expected. I got NO form of an apology, just the offer of a full refund - which of course I accepted because they didnt even do anything except take my money! Id love to use the service again but Im honestly too worried Id be left in the same situation and cant risk it. Such a shame!
21/08/22 by Customer
Great as always!
20/08/22 by ArtAngels
A very useful website for sending parcels and finding the best deal
20/08/22 by Kate Guy
Easy to use.
Item delivered promptly
20/08/22 by Helen
Always use PM for my larger parcels. Delivery was spot on time and arrived safely via Parcelforce 48. Highly recommended ????????
20/08/22 by Doug
Best prices
Easy to use
Collection on time
20/08/22 by Shaaqat
A very fast and efficient service, all at a great price. Instructions given as to the process of picking-up the parcel and it being delivered was as clear as day. No problems were reported whatsoever. Great service prodied.
19/08/22 by Andrew
Very happy with my experience was simple to use and my parcel arrived safe and sound will definitely use again
19/08/22 by Customer
Great service and price.
19/08/22 by Gaynor
Easy process and delivered within quoted time
19/08/22 by Bambi
Took the money straight away tell me they have pick the parcel up, tell me it’s on its way never heard nothing since, Sent 11 emails with no reply. Still waiting!!!!!
19/08/22 by Paul murdoch
Excellent services everytime I have used PM for overseas deliveries.
19/08/22 by Customer
Parcel return out of pocket on double shipping no help from customer service ignored emails
19/08/22 by jack traxs88
Paid £61 to send a 2.5 kg parcel to a friend in the USA with dpd. The contents arrived damaged (despite being wrapped in bubble wrap and tissue paper. 4 out of the 5 items were damaged. Sent pictures of the damaged items and proof of purchase for them. The only thing I couldn’t send was a picture of the box because sadly my friend disposed of it before letting me know the gifts were damaged. Parcel monkey / dpd were unable to investigate the matter if I couldn’t provide a picture of the box. I advised I could get my friend to take it out of the trash and take a picture of it but not sure what good that would do as the box had been destroyed. To say I’m disappointed is an understatement.my friend wasn’t aware that she’d need the box. These were gifts sent by me to help raise funds for a very worthy charity and now they’re no longer of any use. So not only am I out of pocket for the items and shipping the charity is also not going to be out of pocket too ! I also paid extra to ensure the contents were fully covered by insurance. However clearly pointless. I will never use or recommend parcel monkey or dpd ever again.
19/08/22 by Monique Thom
Great service, easy to book. No hassle. Only reason for 4 stars is the website could be slightly more user friendly. Otherwise all good.
19/08/22 by Reena
Use this company a lot in a month. But do not understand how they can charge us again when the person who the parcel is being sent too is not in. It should just be sent back to sender, but these charge another £16 to have it returned, or they destroy it...so they say. It is not theirs to destroy and they have been paid to deliver it. This is not the first time we have had this problem with them. Also in dispute about a parcel that has not been delivered to correct address .
19/08/22 by Maria
I’ve used PM before and service is Excellent from start to finish
Easily booked online, picked up on time, delivered next day & sent an sms with photo of delivery
Can’t fault the service or price
Definitely use again & HIGHLY RECOMMEND
Well done Parcel Monkey & DPD
19/08/22 by Karen Williams
Really good price and service.
19/08/22 by Dee Brown
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