We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,612 reviews.
My parcel has it been delivered and I have not heard anything since I contacted the enquiry team 24 hrs ago
17/09/22 by Debbie
Great service and delivery
17/09/22 by Lisa
A good rate for sending a parcel and then all paperwork easily printed off. Parcel collected on time too.
Will use PM again.
17/09/22 by Faith Ransom
Simple process and everything delivered on time
16/09/22 by Customer
Used Parcel monkey and I highly recommend for fast and efficient service
16/09/22 by Alex
Brilliant, on time and cheapest
16/09/22 by Steve Whiteley
Scandalous . I will never use this company again. They are absolutely the worst. My parcel should have been delivered 5 days ago. They have not contacted me I have had to chase them and they still can’t tell me where my parcel is . They should not be allowed to trade .
16/09/22 by A Mobasser
Goods arrived damaged, insurance paid and no response from Parcel Monkey.
16/09/22 by Simon Carter
Booked parcel to NZ with Parcel Monkey. Website is easy to use, but there was a problem creating the contents list within the customs documentation. Courier was Parcelforce, who delivered within the estimated time frame though tracking on route was limited once package left UK. PM price was significantly lower than directly with Parcelforce.
16/09/22 by Stuart
Waste of time nobody collected and their excuse was they called and I was out. Not true as I have a video doorbelll nobody called
16/09/22 by Ron Davis
Easy to navigate website with plenty of options. Parcel picked up and delivered on time ????
16/09/22 by Matthew Bryan
They are the worst!!!!!!!
16/09/22 by claudio g
Using Parcel Monkey was very straight forward and easy to do, giving me the best price for my package. Great to be able to log in and see what stage the parcel was at. I sent my parcel to France, it took a little longer than expected but felt reassured as I could check the status of the parcel.
16/09/22 by Customer
still they refuse to sort my problem out lost my parcel and taken my money and will not email me or call me rubbish
16/09/22 by marco panico
You have not fulfilled your commitment of time to deliver the product.
16/09/22 by Customer
Quick, honest and reliable
16/09/22 by toby wicks
Totally messed up my shipment. Was not picked up on the chosen day and partly delivered!!! Very disappointed with the service!
15/09/22 by NBA
The parcel was delivered on time to the Isle of Man and left in a secure place for the recipient. The photo showed exactly where it had been left which was very helpful. The cost of shipping was very reasonable. I will be using Parcel Monkey again.
15/09/22 by . Alyson Bartlett
Brilliant service. Fast a reliable. Highly recommended.
15/09/22 by Customer
What a great help Parcel Monkey is. So easy to arrange a collection and know the cost etc. Excellent site.
15/09/22 by Hugh SAWYER
Cheaper and faster than Royal Mail
15/09/22 by SJ1976
Parcels never arrived and costumer service does not respond. Will not use again
15/09/22 by Customer
Quick, simple and efficient
15/09/22 by Oscars
Took another £62 from my account after the original £29 quoted saying the weight I had put was incorrect. But on the invoice not only was the original weight I had put incorrect but there weight was 5 times higher. Numerous emails from me were ignored. Money eventually recovered by my bank . Strongly recommend avoiding parcel monkey
15/09/22 by Richard Norris
Very good service.
15/09/22 by Cilla
You are not doing very well to be honest. At this point in time, I have absolutely no idea of where my parcel is or when it is likely to reach its final destination in Argentina. I have used the tracking number supplied, but this is about as useful as a chocolate tea pot. This is the first time that I have used your company and it is making nervous !
14/09/22 by Philippe EVRARD
Best best best
14/09/22 by Customer
Emailed well after the event to advise of an additional charge ! I measured and weighed the parcel correctly yet I was billed an additional fee with the explanation that I had not given the correct weight/dimensions.
14/09/22 by Customer
I have been using Parcelmonkey with mixed results for several years. On the majority of occasions things are fine, parcels are delivered and there are no issues, however when things go wrong, their customer service is absolutely appalling. . On two occasions, I have now been charged extra for a parcel that was supposedly 10x the weight I declared. When I asked for a proof, a picture of my parcel in "a tray" was provided with dimensions matching those of the tray, not the content. The tray was provided by the courier! That being clear proof of the couriers error, ParcelMonkey staff still continued to refuse my dispute. Escalation to the manager was ignored. I have given them a second chance, but after todays incident, Im going to move my business to an alternative provider.
14/09/22 by Sumo Rubber
Very simple process and great price comparison. My go to Parcel Booking service ????
14/09/22 by Mark Plowman
Quick simple and very cost effective!
14/09/22 by David Sayer
Sent parcel to the USA. Arrived with in 5 days
Good price, easy to book
14/09/22 by Customer
Super Service, thank you latexandlovers.co.uk
14/09/22 by Customer
Excellent service
14/09/22 by Customer
Super easy to arrange collection of 2 parcels and very competitive price
14/09/22 by Paul Ridout
great reliable service
14/09/22 by MR G
I have used Parcel Monkey on several occasions and always find them easy to use and efficient. They arent cheap but you get what you pay for!
14/09/22 by Elizabeth Hunt
rubbish rubbish rubbish keep away
14/09/22 by marco panico
Parcel collected next day on time and delivered as promised. Good comms on progress too.
13/09/22 by David
So far the purchasing has been easy. But until I hear from the recipients I cannot judge the delivery factors.
13/09/22 by Mr Geoffrey Fallis
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