We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,612 reviews.
Thank you so much at a very stressful time for me you delivered some worthless items in monetary terms but worth everything to family members speedily and intact
Many thanks
13/09/22 by Mobile Kiosk Driver
The items were not collected. I wasted my money for nothing This very bad for a customer .very very poor customer service
13/09/22 by Kimbugwe tonny c/o Ronald olwo
Perfection delivered on time no messing about will use again
13/09/22 by Colin
All good. Thank you
13/09/22 by Beverly Jefferies
Everything seemed clear and simple to use, gives a good choice of shippers and a detail of their services, will use again for sure.
13/09/22 by Christopher
Express 24 Delivery Dont Bother! Its now been a week since the parcel was collected and our client still has not received it Parcel Monkey say they cannot give an estimated time of arrival and dont seem at all bothered that our parcel is late. They also say you cannot make any claim for a refund until after the parcel has been delivered even though it has now been 168 hours and not 24
13/09/22 by Carol Wilson
Easy to navigate the website. Now a regular user for parcels. Tracking information is excellent.
13/09/22 by Liz G
What a sorry excuse for a delivery service. Theyre a third party so youll have to go through them for any enquiry. I sent a suitcase three months ago and its now lost somewhere in Europe. Their costumer service is an absolute joke and they dont even communicate with you if anything goes wrong with the delivery, youre expected to chase things up every step of the way. Youre left talking with some useless, fake-named bot on the online chat who will do nothing to help except say "sorry for the inconvenience". I contacted the courier company (parcelmonkey are just resellers) and they told me they receive a high volume of complaints by parcelmonkey costumers. Avoid, there are much better services out there. Worst experience I ever had, and I still dont know where my suitcase is.
13/09/22 by Sò Giuls
Easy, straight forward, and access to services that dont appear to be available directly on individual websites.
Having it all in one place gives much better selection.
13/09/22 by Verity
Good service. No issues would recommend
13/09/22 by customer
A very easy, simple and wonderful way to get my friends birthday presents to her. Pick up was on time and so was delivery. All hassle free. Very reasonably priced. Im very happy with the service provided and will be coming back when needed!
13/09/22 by Caley
Avoid they have stolen parcel worth £400 will be reporting to the police and taking legal action for loss
12/09/22 by Clive Morris
I use Parcel Monkey quite a lot. It usually finds the best deals.
12/09/22 by Michelle Hudson
Spot on as usual
12/09/22 by Customer g payne
Didnt collect on arranged day.
12/09/22 by William Waugh And Sons
Excellent service good price and prompt delivery. I would recommend it to anyone
12/09/22 by Anne
Easy to book. Everything ok
12/09/22 by Francesco
Perfect exept for the price has gon up 20 to 25 %
Will be looking around for alterative now.
12/09/22 by Graham durrant
Good price, £60 of insurance thrown in, excellent.
12/09/22 by arnie
Fantastic service! Thanks so much for making it easy to select a delivery service & to find the best value!
12/09/22 by Customer
Delivered on time as per usual and tracked all the way. Excellent job
11/09/22 by Stephen Luke
Didn’t pick my parcel up and wasn’t refunded any money. It was stolen off me
11/09/22 by GARY
Easy to use easy to pay
11/09/22 by Jane Devonshire
This is an excellent website to use for sending parcels, especially large ones. I recommend them 100%. Collection from my home address and delivery details on hand all the way.
11/09/22 by Olwen Young
I use parcel monkey about once or twice a week and never had a problem with them. I normally use DHL as while they are a bit more expensive, they do collect from the house, allow you to book quite late and are pretty consistent in collection times. Parcel Monkey are good middle men.
11/09/22 by Frances Thomas
After following a good set of instructions
Drop off was local and easy to do
Could track via chosen delivery company website
Thanks for the easy delivery
11/09/22 by Griffs-Scooters
Used the company a few times now, good prices and zero issues.
11/09/22 by Niel
I have used PM several times and find them efficient and reasonably priced.
11/09/22 by Raymond
Quick service
10/09/22 by Tomasz
Driver called before arriving which was great, Picked up promptly and delivered without any issue
10/09/22 by mr a coid
Utterly useless, Missed 2 collections after a promise that the parcel would be collected. Waiting ages for chat support to respond to no collection. Avoid at all costs.
10/09/22 by Jean Harrington
The collection, delivery time and price was excellent. Unfortunately the item was delivered broken in pieces despite being well packaged and intact when collected. I have had to refund the buyer to cover the damage!
10/09/22 by graham sutcliffe
Excellent price and service will definitely be using them again
10/09/22 by Gary Alford
Very easy to use their booking site. Simple instructions to follow, easy payment and picked up when they said. Highly recommended
09/09/22 by Lorna
Excellent service with plenty choice.No problems carrier picked up parcel as stated and delivered on time
09/09/22 by jim
Website works well - no issues with the courier overall a 5* service - thanks
09/09/22 by Luke
Parcel Monkey is very customer friendly and we dispatched a parcel to USA with no difficulties and at a decent cost.
09/09/22 by Peter Davidson
Firstly the item arrived safely from UK to USA . My customer delighted myself relieved!
Cannot fault this service and will use again without question.
09/09/22 by Josiah Emmanuel
I paid for 1-2 day shipping which is very expensive. My shipment took 6 days. I selected and paid for guaranteed delivery within the 1-2 days or my money back. I have not found a way to apply for the refund and am very doubtful I will get it.
09/09/22 by Customer
Does what it says on the tin.
09/09/22 by Natalie Murphy
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