We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,357 reviews.
Was charged a further £20.99 after I had paid for documents to be delivered to Cape Town. Would not recommend.
11/08/22 by MAGGIE
It was such a good experience. I sent a parcel to the US and it arrived within a week!
Definitely only using Parcel Monkey from now on.
11/08/22 by Customer
Parcel was picked up the next day - so i had great hopes. Website states parcel will be delivered in 3 days time - 8 days later - still not arrived.
11/08/22 by Jane Hamshere
Great Service
11/08/22 by Nimesh
Once the details of the destination were entered. The website indicated that the parcel would reach the destination in 3 days. It actually took 11 days, hence the 4 star rating.
It would have been helpful if the 11 day delivery time would have been stipulated from the outset (that would have achieved a 5 star rating). I would still have used the service.
Aside from that, the ease of use and price of the service were good. I would recommend it.
11/08/22 by John
The experience was OK, however, since Brexit sending parcels to Europe involves filling in forms and it’s not always clear how to do it… sending anything is so much more expensive too, and no matter how low the value of things I send my family always has to pay customs fees; so I’m giving up sending parcels to Europe all together!
10/08/22 by Alexa
Very good service provided, I got my parcel the very next day, many thanks, would definitely use again.
10/08/22 by S. Suleman
Excellent service easy to use
10/08/22 by Martin
First time user of Parcel monkey and was impressed by how easy it was to use, also getting the cheapest prices. Parcel posted, tracked and delivered. Will definitely use again
10/08/22 by Colin Thornton
Fantastic reliable, speedy service, no hassles, highly recommended!
10/08/22 by JKApp
Excellent service on time well fine again
10/08/22 by MARGARET OTWAY
Absolutely awful. They never sent me the invoices that the company was requesting for sending the parcels out of the country. I lost £30 because after they sent it back to the wrong address, they said that I should have been charged again for a new delivery.
10/08/22 by Carmela Marino
Prompt, speedy delivery
10/08/22 by SARAH
The best of the best
10/08/22 by Customer
Good service and easy to follow instructions and parcel sent to Australia easy
10/08/22 by Marjory Mcgregor
This was the first time I used this service and I am impressed with how easy it was to use. The instructions are clear and concise taking you step by step through the process which can be daunting. An excellent and convenient service. Thank you
10/08/22 by Elizabeth Thomas
Heavy parcel swiftly delivered within the UK.
10/08/22 by Mark
Our collection was simple to organise, cheaper than on other sites and was collected and delivered promptly without issues. My only slight fault is that you arent able to get a specific collection time, just a large window where they might arrive. Overall, really good service.
10/08/22 by Customer
Undercut regular air parcel by about 60 pounds. Delivery was quick, easy, and straightforward. Very happy, and will happily use again in the future.
10/08/22 by David Murakami
The carrier you put me with didnt collect on the day advised although I stayed in all day, claiming that they couldnt contact me? ha d to rebook and stay in another day until 3 pm. No stars for parcel force.
10/08/22 by Robert Osborn
Fraudulent charge for apparent excess weight and dimensions with no proof - not a good service charged an additional £70 for a £15 job
09/08/22 by Chris Wilson
I took my parcel to the post office to send to New Zealand and over 10 days now and it has only just landed in the country today late for my granddaughters birthday Not happy will not use again B Sephton Merseyside
09/08/22 by B SEPHTON
AVOID AT ALL COSTS !! REPORTING TO TRADING STANDARDS 1 is the lowest we can give, if we could, we would give a minus figure. We sent our parcels on the information given, all returned with no explanation. I took weeks and numerous emails to get the reason for the return and it turned out that they took our money without giving us the full details of what we had to enter and declare for customs. When I told them we were reporting them to Trading standards, as they have taken our money after giving us incorrect information, they issued us a refund, but they still owe us a refund for 2 of our parcels. Hopefully Trading standards will make them comply with what is necessary.
09/08/22 by Margaret Price
As usual a time was given for collection (1hr slot" and the parcel was collected well within the slot,
Always found DPD more reliable than Evri and the price is competitive. Easy to complete posting details on line.
Drivers could be more communicative.
09/08/22 by NORBURY FAIRCLOUGH
I sent a small parcel exactly 2 months ago today. It has not still not arrived. Tracking the parcel, it has had a "Delivery scheduled" since the 8th of July.
09/08/22 by Jules
delivery arrived next day no issues
09/08/22 by Daniel Nawrocki
Ive given you a poor rating because I went all through booking a collection and when I went to pay you had put my account on hold.with no explanation so I booked with parcel hero with no booking issues. I emailed you twice with no reply. So in a nut shell your service is the worst Ive ever come across
09/08/22 by Andrew stewart
Excellent service
09/08/22 by Mr Berman
I Love Parcel Monkey. Reliable, easy and quick do
arrange. Great Service. Quick and Easy
09/08/22 by Sharon
Easy and quick service
09/08/22 by Mike Nielsen
Great service ,I use regularly and never had an issue
09/08/22 by Mr G r Richardson
Parcel was delivered to Canada in 3 days. Very impressive. Good communication throughout
08/08/22 by Ashton
Once Again Parcel Monkey has been excellent and the site is quick and easy to use, Thank You
08/08/22 by ddwash
Parcel was delivered as planned. Booking online was OK but had a few issues putting details through. But got there in the end.,
08/08/22 by ISOBEL
Excellent service, competitive prices
08/08/22 by Phil Read
Another easy transaction and great service from Parcel Monkey! Highly recommended.
08/08/22 by Hollie Griffiths
Exellent no problems will use again
08/08/22 by Alwyn Jones
Ive used parcelmonkey previously without issue. On this occassion - i sent a package to the USA. It arrived looking like it had been run over by a bus. The package had clearly been damaged externally by some sort of machine, then dropped - broken open, and resealed - in doing so - the carrier lost one of the components that was posted. Insurance claim lodged - which parcelmonkey are refusing citing insufficient packaging - despite the fact that the items were wrapped quite comprehensively - and the packaging of the items themselves clearly has nothing to do with the damage caused to the package - which was subject to GROSS MISHANDLING. Im going to issue small claims against them... its absolutely ridiculous for them to suggest they dont have a duty of care to handle the package appropriately and suggest that the issue is my fault - despite LOTS of packaging. I LOOK FORWARD TO THE CCJ
08/08/22 by David vincec
All went to plan
08/08/22 by louise berry
It’s been over a week and our parcel hasn’t arrived
08/08/22 by Customer
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