We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,612 reviews.
It took longer to arrive than expected. The customs document could be made simpler?
31/08/22 by Mrs Audrey Hollas
I cant fault parcel monkey on delivering my parcels .iv just recently started my own buisness and sending at least 5 to 8 arcelss a month . My only problem is that when a parcel goes to a new buisness premises the couriers dont call or email stating that they cant find address .iv put the company contact details etc and no one cobtacts you to communicate etc .its infuriating .text and email are ok but Im running a buisness and I had a parcel returned the condition of parcel was hurendous and my merchandise was ruined. The cost in relation to this was over 100 pounds to myself having to pay and extra 20pound to have it returned and insurance on it .I wish people would talk and communicate with individuals. To resolve matters at hand
31/08/22 by HELEN JONES
Brilliant as always.
31/08/22 by Nicki McGuire
Brill service
30/08/22 by Customer
Great service
30/08/22 by Purple haze
My parcel was collected 6 days ago and the status has been stuck at "Arrived at facility" for a few days now. Will see if itd be delivered within 7-10 working days as promised and perhaps update my review.
30/08/22 by Agnès Ching
Tried to charge me an extra £11.00 postage and claiming a T-shirt I sent weighed over 1kg impossible
30/08/22 by David Slater
DO NOT USE THIS COMPANY!!!!!!!!!!! The parcel I sent was smaller & lighter than what I paid (£21.00) for & they hit me with an charge of £18.49 10 days later saying the parcel I sent was oversized/overweight. THEY RIP PEOPLE OFF.
30/08/22 by Martin Stevens
I have used Parcel Monkey in the past and been reasonably happy but on this occasion they have been disappointing. Booked a delivery for last Thursday, 25 August which has not been collected. Advised by Parcel Monkey they were advised by the DPD the parcel was collected. The online chat facility to report a problem is fairly helpful, but it can take a while for them to respond by which time Ive missed another pick up time for next day delivery. Have had to re-book and hopefully receive a refund for failed collection.
30/08/22 by Molly
Easy to book & pay for. Parcel arrived intact & on time
30/08/22 by Kevin
I use Parcel Monkey when I need to post a large item.
I have never had any issues with their excellent service. Their pricing is always extremely competitive with a comprehensive choice of carriers. I thoroughly recommend Parcel Monkey without hesitation.
30/08/22 by Mr Owen
Easy, quick and no problems
30/08/22 by Madeleine
Did exactly what it says on the tin. Easy to book the collection, driver arrived on time, and the parcels were gone and safely delivered. Very reasonably priced. Would absolutely recommend.
30/08/22 by Lucy Forrest
Easy booking, no issue whatsoever, collected and delivered on the days i booked.
30/08/22 by Andrew Turner
Nice easy service
30/08/22 by craig
awful service, your 3rd party provider hasnt been any help whatsoever, the pallet we arranged for collection is still with us 10 days later. We wont be using you again.
30/08/22 by Martin Jones
I had a great experience using Parcel Monkey to find a shipper. I chose Global Priority and it was way cheaper than, Fed-Ex, UPS, or DHL. It took about the same time to arrive as a package I had shipped a few months earlier from UPS. Both packages were shipped from the UK to the USA. Based on my experience I would recommend PM and GP.
30/08/22 by Lawrence Roussarie
Send a parcel with parcel monkey I estimated the weight at 11kg and then paid the required amount £16.38 About a week later a further £41.28 is taken out of my account by parcel monkey They sent me an invoice (which I have on email) saying they weighed the parcel and it weighed 9.6 kg If anything they should owe me a partial refund Not happy at all !! I have emailed them every day since without response IF YOU SEND WITH PARCEL MONKEY BE VERY CAREFUL,THEY WILL RIP YOU OFF AND YOU WILL FUND IT IMPOSSIBLE TO GET ANY RESPONSE FROM THEM .
30/08/22 by Andy owen
Straight forward, no fuss, great that you can take your parcel to the PostOffice
29/08/22 by Jennifer
Haven’t had confirmation of delivery yet?? Will be a week Tomo ?
29/08/22 by Natalie
A brilliant service, quick and simple,
29/08/22 by Customer J J Metcalfe Ltd
Took £15 extra from my card 2 weeks larger for excess size. I tripled checked the measure and weight before booking so I am sure I was under the size limit. Emailed them but got no reply. Do not save your credit card details with them!
29/08/22 by Do not save card details with
Excellent service from start to finish
29/08/22 by Catherine
Great service
29/08/22 by MR G
Frustrated with this service.
29/08/22 by Gurkha Watch
This was the first tome I have used Parcel Monkey ,I found it to be quick and easy to use.
Would recommend
29/08/22 by Jay
I found this service to be excellent.
Multiple delivery options were available to suit my budget.
Collection was swift and hassle free.
I would use again without hesitation.
29/08/22 by Joey P. Brenner
Nice and smooth experience as opposed to parcelcompare site were they wasted 2days without being able to process and create a label for my parcel from uk to Cyprus. I have used them again and they never disappoint.
28/08/22 by A M
Excellent easy
28/08/22 by Customer
Full marks to Parcel monkey DPD were totally unhelpful but ParcelForce, service was also excellent and very professional.
28/08/22 by Brendan
Excellent delivery service but have been surcharge for over weight when your own records show that I declared the accurate rate emailed you but no reply
28/08/22 by Johnson
Used Parcel Monkey to get a price for a large parcel. Price was significantly lower than I could have got going direct to carrier. The whole process was straightforward and saved me a lot of time contacting different carriers for quotes. Highly recommended and I will use them in future.
28/08/22 by Gideon McLean
Easy to use, great price.
Collected on time and delivered really quickly. Can find no faults. Thank you for an easy experience.
28/08/22 by Cassie turvill-smith
Good service
28/08/22 by Al Emari
Failed first collection day and did nothing about recollection, said next day and did not show
28/08/22 by Mark Cannon
Great choices - very competitive prices. So easy to use have sent about 15 parcels both collection and drop off - every delivery has gone very smoothly.
28/08/22 by Ryan
Brilliant service
28/08/22 by Pauline mckale Customer
Easy to book a parcel - no problems. And, if you need to contact Parcel Monkey its easy to do.
27/08/22 by Customer
Really easy way to send parcels
27/08/22 by Tony Bainrbidge
There were 4 updates in under 24hrs the latest 20/08/22 stating parcel was ready to leave UK no information since?!!!!
27/08/22 by Allyson Litchfield
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