We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,357 reviews.
The service is very bad. My shipment was lost or they stole it. I do not recommend dealing with them. It is a bad service and they cannot take responsibility. The shipment was returned from the country where I should have received my shipment because they found a duplicate product! They are supposed to return it to me directly, I am the sender and the returned shipment is mine! Instead, they used procrastination and delay, and there is no means of communication except through the website. The matter is almost 5 months ago, and I will expose them and prosecute them. They are thieves unless they return my shipment.
08/08/22 by Heba Ammar
Avoid this company at all costs! Paid £38 to send a large parcel 48h delivery that was collected on 15th July. Collection went to plan but then I was informed the delivery had failed as they couldn’t find the property and I was asked to clarify the address, which I did and I provided a phone number. Chased up when they are going to try and redeliver the parcel, only to be told they have now lost it, a week later they have done a search and found it but have a backlog so can’t confirm when they will have a second attempt. Its now nearly a month on since it was collected and I am still waiting for an update, you can’t speak to anyone - its all by email and when they do reply its a standard generic message! Absolute waste of time with these charlatans! i’ve even written to their CEO a week ago and still no reply! AVOID AT ALL COST!
08/08/22 by Simon Green
Just received an email for review asking how well you done? Well the driver didn’t show up and my package is still sat waiting to be collected after 5 days and you still have my money. Thanks for asking
08/08/22 by Customer
Great comparison of options that allowed me to check suitability and cost.
08/08/22 by Fiona
Parcelforce arrived to collect parcel then told customer they don’t collect electrical items? Listed it as prohibited item which it is not didn’t even take it away? Waiting on refund??? Still waiting for refund??????
07/08/22 by Paul Steward
picked up on time and delivered on time
07/08/22 by John Davis
Got a small fridge freezer collected. Great service. Very cheap. Highly recommend.
07/08/22 by Philip Legg
Excellent - parcel sent by Parcel Force 48 and arrived next day.
07/08/22 by Cliffbooks
Was new for me,and you make it easy.thank You
07/08/22 by Petr
Superb!! Great price with a great courier after being messed about elsewhere..thank you guys for saving the day and in the future you will be the people I use!!
Many Thanks
07/08/22 by Paul Calladine.
Straight forward booking. Arranged for parcel force to collect the parcel, which they did at the usual time they deliver to me. I am out in the sticks!
I presume it was delivered the next day.
07/08/22 by Roger Lindsay
Parcel Monkey was easy to use and ran on top of Royal Mail Parcel Force. The only negative point I would like to make is the complexity of Customs form codes for your items and the time it takes to get through customs. Parcel Monkey is cheaper than Royal Mail direct. thank you.
07/08/22 by Mr Beaumont
Great company for deliveries exterior, Ive used it twice and the orders arrive on the expected date and well preserved.
Thanks.
07/08/22 by Rego
Easy, simple, great .
07/08/22 by Anne
Its direct debit and all the time I see extra charge in my transactions.
07/08/22 by Aram Tirdad
5 days later and my parcel has not reached the delivery hub yet.
06/08/22 by MARK TILSTON
I don’t think you should have taken the money straight away. When I got to the post office last Saturday, said they were open online. Got there and they were shut. I work a full time job sometimes 10 hours a day so haven’t shipped my package. Would like to redirect my package to my nephew rather than ship back to the supplier. Any help forthcoming? I’ve paid for a service I have not used.
06/08/22 by Barbara Wickham
I Book the Parcel,
( Bigger Parcel ? Just Put 30 KGs )
I Drop at Post Office or Parcel Force Depot = Done, Simple ????
06/08/22 by Road Runner, Beep Beep !
The quickest easiest way to deliver a parcel Ive ever used!
06/08/22 by Brian Cornick
Very easy to set up a return from start to delivery of my item.
06/08/22 by Lorraine Sherrington
Very good service
06/08/22 by Customer
All as expected, collection and delivery all went as booked and tracking all the way, easy to navigate site and many options for service required
06/08/22 by Carol
A good job than parcel was delivered perfectly
06/08/22 by Benjamin Odei
The cheapest price by a large margin and the parcel was delivered overnight at the weekend. Brilliant service from DPD via parcelmonkey.
05/08/22 by Leon
Excellent service from Parcel Monkey. Gave me the best price and the delivery to the USA was tracked all the way until delivery. I will definitely use them again as they came highly recommended from a friend who uses them all the time.
05/08/22 by Helen Stafford
Tried it for the first time to collect an eBay purchase. Really simple to use system. Collection and delivery exactly as requested
05/08/22 by Paul Turner
Prices were good, until I got an email telling me that they would be charging me more. They accused me of incorrectly measuring my parcels dimensions and weight. Ive sent hundreds of parcels just this year and have never experienced anything like this - I think I know how to use a measuring tape and a set of scales... Obviously after this additional charge, they would no longer have been the cheapest option and I never would have opted for their service in the first place. another courier would have been cheaper and Ive never had any issues with them. After contacting support, they told me to provide proof of weight and size. As if!!! I dont have time to waste taking pictures of myself measuring things. THEY should be providing me with their evidence that my measurements were wrong NOT THE OTHER WAY AROUND!!
05/08/22 by Mr Jack Bernard
This company is just DISGUSTING! Ive sent a parcel using DPD, parcel is lost, along with the £250 item in it which I have paid to insure! DPD refuse to answer my questions cause I used Parcel Monkey and those stupid SCUM at ParcelMonkey say "we have already sent 1 email to DPD, were just waiting"!!! They should be calling DPD, sending emails every single day and be on top of this! This is totally unacceptable! This company is a scam!
05/08/22 by Thierry
Parcel monkey part was ok but DPD actually returned my package to me and kept the money even tho on the phone they promised to deliver. Was a parcel from UK to Hungary.
05/08/22 by Zoltan Farkas
This parcel was a return to Amazon, Parcel Monkey say it was delivered on monday 1/8/22, today is the 5/8/22 and Amazon still say they have no got it yet...
05/08/22 by Richard Search (Astrorick UK)
I always use Parcel Monkey, they have always been on time and easy to use.
05/08/22 by Natalie Murphy
Generally Parcel Monkey is cheapest for Parcelforce shipments with higher insurance, which i why i use them often. HOWEVER, the return address on the labels is for Parcel Monkey office, which on a few occasions ive had to pay a forwarding charge as the parcel got return to them. Other brokers such as senditnow.com use sender address as return address.
05/08/22 by Chris
Out of 13 parcels, 12 parcels were delivered but 1 is still outstanding. It is been a week and I keep tracking it. The status of my parcel hasn’t changed for 2-3 days now. It is now day 7 since they took my parcel.
05/08/22 by Hein Zin Zaw
Prompt service.
04/08/22 by leonie
Not particularly happy tried to be honest regarding parcel weight and dimensions ,parcel was not available to me at the time i asked for a quote they gave me a price which i was happy with so i accepted once i gave them the exact measurements one of the measurements was7 centimeters longer than i had origionaly said the price they charged me more than doubled !
04/08/22 by A.j.Goodwin
great service, recommended
04/08/22 by MR G
Excelant company
04/08/22 by Mr ANTHONY FRAIS
I loved the experience to get the cheapest option and have Parcel Monkey join with the courier website to make the selection of the parcels and their size lead to a clear total cost.
04/08/22 by Mr Stephen Charles Brown
Easy to book a shipment Excellent customer service Good range of shipping options
04/08/22 by Shelagh
Very good site, easy to use and does what it says on the site! Will definitely use again!
04/08/22 by Philip Johnston
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
