We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,612 reviews.
Said would drop off next day ie Friday parcel turns up Monday. Spoke to DPD and paid extra to get delivered Saturday.
23/08/22 by Customer
Very good as I can send a very heavy parcel which my previous company didn’t .
23/08/22 by Helen
Ordering and prices were reasonable. Unfortunately the mirror that was booked for delivery got damaged in transit. Even though it was well pkged. But neither parcel monkey or delivery company are willing to help in form of compensation to repair the mirror so to replace the glass as been left at my expense so customer is happy
23/08/22 by SAMSON BERNARD
I will never use these useless jokers again! Website is a bunch of delivery expectation lies to encourage you to book but they cant deliver. Customer service is no help at all.
23/08/22 by Carolyn
very cheeky. in spite of already charging me they again tried to get the money from me for an envelope which is 11* 22 saying it is 4.5kg. Aweful.
23/08/22 by Customer
Used these successfully before = tried to send a parcel yesterday, got to the payment page, after inputting payment details, got a wasnt processing message, screen froze, retried and got the same message - contacted support to enquire if payment had been made, twice, once or not at all - 24 hours later still waiting for a response. a total useless support area advise not to use this business,
23/08/22 by Barry Webster
Parcel was due to take 4 days, parcel is 10 days into its journey and the tracking is not being updated, package appears stuck. Contacted Parcel Monkey and, despite having all the details in the original order regarding package contents, value, size etc. Insisted I provide all the details again before they contact the courier. Zero confidence the package will ever arive at this stage. Mostly the fault of Parcelforce but would have hoped Parcel Monkey would be able to use the details they have to track things down. Kicking myself for not taking a photo.
23/08/22 by Shaun
The booking process was simple and precise and the delivery service was as stated ( fast & proficient )
23/08/22 by alan
Was easy, decent price, kept to times. I am happy
23/08/22 by Susan Meredith
Great service
23/08/22 by Customer
I wish there was no star option as well. Worst worst service ever. You parcel will not move for days together and the customer service is disgusting, beacuse they dont know how to solve. They keep saying we are looking into this and will come back. but waste of time and money. Also they tell that your package weight is more after midway just to charge you money.
23/08/22 by Spandana
Arrived on time a great relief when not delayed
23/08/22 by MARGARET OTWAY
The whole process was very easy and the cost was surprisingly good. Will definitely use again.
23/08/22 by Jeannine
simple and cheep ....just as you need now days
23/08/22 by mark stephenson
Easy & quick would you again.
23/08/22 by Angie
Good value for money, generally very pleased, would have been 5 stars but it took 2days to get a response from the Help site which claimed it would take 5 minutes. Sorted the problem before the response came. Would use again and recommend.
22/08/22 by Philip Kenyon
excellent customer service thanks x
22/08/22 by PAUL ANGRISH
Been using Parcel Monkey for years and always ensure I put slightly larger dimensions and weight to be on the safe side. Just been hit with another invoice due to the parcel being 1KG heavier. No way is this true. Sent an email to company and heard nothing. My suspicion is that they are clawing back price rises from unsuspecting customers probably by the 1000,s. Will never use again.
22/08/22 by Martin Coleman
Excellent service
22/08/22 by Jackie Rushton
Excellent service. Thank you
22/08/22 by Sarah Ward
Brilliant service ad easy to compare all the prices in one place. First time user, very impressed
22/08/22 by Susan Rixham
Always use Parcel Monkey for sending my parcels. Its convenient and the service is very good. Pricing is competitive too and there are lots of delivery options to choose from.
22/08/22 by Customer
This was my first time with Parcel Monkey and it was very straight forward to book . The parcel was uplifted as per booking and I am told that the refund for returned parcel is being processed
As I have no printer I had to go to the library to do the label …. but that’s life !!
I would use them again and recommend to a friend !
22/08/22 by Earring fanatic !
I have user Parcel Monkey loads of times and they have always provided good service. Reasonably priced and many options of dispatch makes it a service second to none. Happy to recommend!
22/08/22 by Tina
I paid a premium for 48hr courier delivery through parcel monkey. After 20 emails and a week later it turned up, i am then told this is acceptable by Parcel Monkey
22/08/22 by Darren GELDER
All was ok until August 4th when I saw they had automatically taken over £60 from my account and emailed me to say my 2 parcels were underweight and actually weighed over 22kg - for 2 pairs of shoes I doubt it…. I measured both parcels correctly with a tape measure and overcompensated on weight by 500g. I emailed them to complain and 2 weeks later I have still got no response, at this rate they are basically scammers who can’t be bothered to investigate when things go wrong. I am now charging back with my bank all in all a massive waste of time, I’d give 0 stars if I could. Disgusted overall
22/08/22 by Joe Dancey
Easy to arrange, fair prices, but do wish all drop points offered a printing service for those of us who dont own printers.
22/08/22 by richard walker
Excellent service and very fair prices.
21/08/22 by Bruce rorrison
Absolutely fantastic, Incredibly easy to use, and at an amazing price, even had my doubts to good to be true. Picked up from my home and delivered easily within 48 hours highly recommend it and will most certainly use it again.
21/08/22 by Sheenaanne
Very good easy to use
21/08/22 by SUE
Useless customer support. System cant print a correct customs label and requires manual intervention. When couriers fail to come, they rebook a fresh label creating two collections for the courier. Its just a shambles and they have no idea what theyre doing. Equally as bad as another courier. Wont use again.
21/08/22 by Customer
Always efficient at giving all the options.
21/08/22 by Mr Philip Tetlow
Easy to find the best service, easy to book and print the paperwork needed.
21/08/22 by Kata
Very happy with the service
21/08/22 by Ann Bass
Shambles , very dishonest company , avoid at all cost
21/08/22 by adam
Way cheaper then going parcelforce or post office
21/08/22 by Sohail
Initially I loved this company and it was everything I was looking for (except maybe being able to edit items once in the basket) But then I paid for packages to be collected and delivered. On the day of collection (waiting patiently from 8am till 6pm) nobody came and I received no info. When I enquired about this they said to just book it for tomorrow. I did so and waited patiently another ENTIRE day... and nobody came to another couriers and yet again there was no email or phone call.. nothing! My customers were expecting their orders and I wasnt willing to WASTE another day of my life. I asked for a refund and had to go through the whole ordering process again with another company. If Parcel Monkey doesnt allow you to deal with the courier company directly, they should be the one informing clients if things arent going as expected. I got NO form of an apology, just the offer of a full refund - which of course I accepted because they didnt even do anything except take my money! Id love to use the service again but Im honestly too worried Id be left in the same situation and cant risk it. Such a shame!
21/08/22 by Customer
Initially I loved this company and it was everything I was looking for (except maybe being able to edit items once in the basket) But then I paid for packages to be collected and delivered. On the day of collection (waiting patiently from 8am till 6pm) nobody came and I received no info. When I enquired about this they said to just book it for tomorrow. I did so and waited patiently another ENTIRE day... and nobody came to another couriers and yet again there was no email or phone call.. nothing! My customers were expecting their orders and I wasnt willing to WASTE another day of my life. I asked for a refund and had to go through the whole ordering process again with another company. If Parcel Monkey doesnt allow you to deal with the courier company directly, they should be the one informing clients if things arent going as expected. I got NO form of an apology, just the offer of a full refund - which of course I accepted because they didnt even do anything except take my money! Id love to use the service again but Im honestly too worried Id be left in the same situation and cant risk it. Such a shame!
21/08/22 by Customer
Great as always!
20/08/22 by ArtAngels
A very useful website for sending parcels and finding the best deal
20/08/22 by Kate Guy
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