We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,357 reviews.
Before I continue to write a very detailed and long personal experience - I wish for Parcel Monkey to contact me directly to discuss further, and rectify the ongoing issue that has now surpassed 1 month where by my fully insured item worth over £650 has still not been delivered and is being kept at the depot since 5th July ( Fact ) - I have this confirmed and wish to know why Parcel Monkey are controlling this situation and not shipping out the Item to the receiver ( is it lost? no - Is it because its an expensive / value item? yes - are certain things going on untowards that the public need to know? - yes! ) - I need a full all monies refunded for the entire value of all items that were collected (£ 650) and also for P&P ( £26 - Insured value of £650 ), further compensation and / or the Item returned to myself asap - I will, and am in the process of taking this situation much further and have copious information from varying parties on the situation, Parcel Monkey and the Item in concern - I suggest Parcel Monkey contact myself directly in the first instance to rectify this problem BEFORE I go ahead and write upon this board the experiences, knowledge that I have and information held. Please contact : nsmith1000 @ live.com ( I will give you my tel. number on correspondence ) Parcel Monkey Order : Order #9006336 Parcel Shipment number: PM10682970 Parcel Tracking : Parcel Force UK9013602
04/08/22 by Fender
Always superb service, is so lovely when somethings works according to plan.! ????
04/08/22 by Nic Sunnucks
My parcel took over 6 weeks to arrive after paying for global priority. My emails recieved no decent responses.
04/08/22 by Customer
satisfactory service any problems sorted quickly & efficiently
04/08/22 by freda PilkingtonCustomer
Always perfect. Reliable. Efficient. Great choice of couriers. AND you get to plant a tree with your purchase :)
04/08/22 by Miss Lois Cordelia
Parcel Monkey gave me best deal to compare the market. It is bigger difference in price if you have to deal with bigger parcel which delivery price is higher. Recommended!
Thank you
04/08/22 by Valentas
Very easy to use, Parcelforce collected and delivered from London to Stroud in 20 hours. Well recommended.
04/08/22 by Richard
Very reliable, unlike some of their competitors.
03/08/22 by Jamie Beeden
Good experience
03/08/22 by Customer
Awful Experience my parcel was mm out so my cost has gone up from £10 to an extra £64 after my parcel has been delivered so cant even ask for it back or agree extra cost. money taken without my consent. even having raised a dispute nobody was interested in helping having to raised complaint with bank.
03/08/22 by Sophie Kane
A very fast and efficient service.
03/08/22 by customer
Process very easy. Package arrived on time. Full updates given. Very impressed.
03/08/22 by Mr Tony McGuinness
Fast and efficient and earlier than expected, and delivered on time
03/08/22 by Paul Darlow
Great service and packages got there on time.
03/08/22 by Rashda Mahmood
Delivered as promised.
03/08/22 by Njitor
Great efficient service quick and easy to use
03/08/22 by graeme Thomas
Very pleased with service provided, parcel arrived just in time with birthday gifts!!
Courteous service when parcel uplifted + excellent tracking service provided throughout.
03/08/22 by Christine
I have only used Parcel Monkey a few times but each time, they have been very good.
03/08/22 by Beverley Laughlin
The service offered allows you to determine the best price and service for your requirements
03/08/22 by Mr Bryan Stacey
Procedure explained very well, form easy to complete and courier arrived on tie the following day. o proems at all
02/08/22 by Barry Hughes
Delighted with the ease of sending package to Milan, Italy, the online system handled the Customs requirements very well and delivery date was less than a week from drop off.
Actual delivery was as suggested when booking.
Well recommended, will definitely use again.
02/08/22 by DAVID WOOD
Two day service with DPD has taken Five days to deliver. would have been quicker going to the Post Office.
02/08/22 by Anthony Monk
My parcel has not been delivered
02/08/22 by Customer
Dishonest, they lost my parcel and tried to say it was returned to me. Firstly no reason provide, no signature proof of delivery- I was at work when they claimed to have returned without any reasoning. For months we went round and round in circles as they have been lying all along, my parcel was insured I paid a premium of £40 to insure which is pure rip off as they dont insure you simple take you money. They have no call centres instead you send multiple emails, takes days if not weeks to reply, every time its a new person replying- poor customer service infact zero customer service, they are liars and have the audacity to blame customer. I paid for a service and they failed to delivery my package and have lost my item, the tracking number proves this as they dont have a record of delivery or return. AVOID THIS COMPANY, I have read multiple reviews all the same- they need to take this seriously and pay me for my item instead of shifting the blame onto me. They delayed for months then tried to say its been too long, what a joke- having provided all the info they required they then give the same reason stating it was redelivered such a weak response you accepted responsibility waste my time to provide evidence then tell it was returned. Its day light robbery- customers cannot do anything as they simple have no respect nor do they value customers, sale of good and service act 1984 havent even refunded for the service which they charged me for in full Paid for £1000 insurance- means nothing DO NOT SURE PARCELMONKEY, INSURANCE IS A SCAM- THEY LOSE YOUR PARCELS AND DISHONEST AND BLAME CUSTOMERS- WHY WOULD YOU RETURN AN ITEM WITHOUT REASONING- NO PROOF OF RETURN, COMPLETE JOKER- SCAM
02/08/22 by ADRIAN SHEIKH
Excellent service
02/08/22 by Nicola Le Marchant
Worked well for me
02/08/22 by Hugh
DO NOT BOTHER - lost two of my parcels, no updates, no refunds. Parcel Monkey is just a middle man and their couriers are just ****! Save yourself a headache and go direct or elsewhere
02/08/22 by Shaz
Smooth process from collection to delivery. Would def use again
02/08/22 by Debbie
Parcel Monkey is literally THE BEST. I have been using it to send things for over 10 years. Best prices and so many options!! Its so easy to use. Thanks to everyone at Parcel Monkey for providing such excellent customer service too!
02/08/22 by Emily Chamberlain
Excellent service
02/08/22 by Mr Berman
Excellent service
02/08/22 by Mr Berman
I have used parcel monkey for few years now. Excellent service from start to end.
10 star rating is not even enough
02/08/22 by sue
Parcel was not collected
02/08/22 by Customer
Good price prompt pick up and delivery
01/08/22 by Patrick Cleary
Not the cheapest but the reassurance of good communication, fast and safe delivery
01/08/22 by Fiona OReilly
All went according to plan
01/08/22 by Yvonne Carver
I’ve used parcel monkey for 2 years plus never had a problem would recommend this company
01/08/22 by MARK THOMAS
Booked a parcel to be picked up, Parcel wasnt picked up, no phone number on a web chat, Was promised it would be picked up the next working day stayed in all day- again not picked up. Customer services have no connection to the company that was booked, so cant call them or speak to them, this is shoddy at best. so i have had to take another day off waiting for the pick up that hasnt arrived so another day wasted. After 2 days booked off waiting to get the package picked up Im out 2 days work and still have the package. Not very good service at all. As an update, after lied to by customer service regarding a missed pick up i would avoid at all costs Use them at your own peril!!
01/08/22 by Steven Blackwell
Ive been using ParcelForce via the ParcelMonkey website to post things. Its always been reliable, Ive never heard any complaints from the recipients. Im very pleased with the service.
01/08/22 by M May customer
Would have given five stars but on this occasion the lack of clarity for the customs documentation was lacking. That said, the rest of the service was great as always
01/08/22 by BC
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