We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,612 reviews.
It is so easy to use, and normally the parcel arrives. Only pay what you feel is right. Will use everything I send to family abroad.
27/08/22 by Customer
Horrible experience. PUT ACCURATE WEIGHT AND DIMENSIONS STILL GOT OVERCHARGED BY OVER £50! No quick responses given. Won’t ever use given.
27/08/22 by Ismaeel Abdul Jabbar
Brilliant, booked it on the Thursday, collected on the Friday, was delivered on the Tuesday. heavy package 50Kg
27/08/22 by customer
Always easy to book a carrier and good prices!
27/08/22 by Tina Croft
Easy website to use.Service faultless
27/08/22 by soames brown
Good tracking & info
27/08/22 by Customer
Easy to get the best quote.
27/08/22 by Ali sharpe
Pick up was very quick and delivery also very quick
27/08/22 by Gemma Rule
I had to cancel the booking to send a parcel through Parcel Monkey, the process got ridiculously complicated and I finished up sending the parcel via Parcelforce, more expensive but so easy and efficient. They delivered in good time with none of the fuss that Parcel Monkey created,
27/08/22 by Chris Maskell
Easy comparison and best price found
26/08/22 by Brynew
You didn’t even turn up !!!!!
26/08/22 by Karen Dine
Lost my parcel
26/08/22 by bernadette mcmenamin
Product was delivered broken so did not receive my refund - very unsatisfactory experience!!!
26/08/22 by Matthew Robinson
I am very pleased with the pick up from my home and the return of my parcel. Very much.
26/08/22 by Mrs Kelly
Courier claimed to have attempted collection; yet I was home all day, the front door was open all day, my study overlooks the drive and they had my phone number.
26/08/22 by Geoff W
This was a fabulous experience. All documentation created and fast delivery at a brilliant price
26/08/22 by Codi International Ltd
Great service, picked up and delivered promptly
26/08/22 by Jane Clark
Parcel monkey claimed my parcel would be delivered within 6 days. 10 days later (26/8) tracking still has it as prepared for export which is status since 17/8. Whilst I appreciate things happen outside of parcel monkey hands the delivery I purchased should have arrived here in new zealand by 3 days ago instead it is still sat at an export hub in the UK.
26/08/22 by Dissatisfied Customer
Excellent did exactly what was expected
26/08/22 by Customer
A good reliable swift service.
26/08/22 by Helen Mason
Experience with Parcel Monkey regarding booking was alright. However, after my package was collected by DPD and eventually stolen/missing it was officially declared by them as such. This subsequently made me eligible for a compensation for the stolen/missing package by DPD. I even purchased the more expensive option through Parcel Monkey to get the insurance for the package. After submitting my claim form through Parcel Monkey, it was declared as prohibited due to the package containing a mobile phone and headphones of value above £1200.... In this case, Parcel Monkey can claim the money and leave me with nothing when in fact I shouldve received the claim as I rightly have to. Absolutely outrages !
25/08/22 by Konstantin
Fantastic service every time
25/08/22 by Lynda
Seamless service
25/08/22 by Customer
All good super easy
25/08/22 by DARRYL BOWMAN
After my agreed quote of 23.90 for a parcel… I subsequently was charged an additional £66.80!!!! as they ‘claim’ the measurement or weight was inaccurate! This is absolutely not the case! And to charge them x 3 The original amount … A COMPLETE RIP OFF! NEVER AGAIN
25/08/22 by Julia
Tried to send a car bumper,no courier would send it and the ones that would wouldnt accept the address it was going to,parcel monkey great price address was no problem item sent and delivered without a hitch,would use them again
25/08/22 by K Byrne
Excellent way to send parcels! Easy to navigate the page and a good choice of couriers. Highly recommeneded.
25/08/22 by Patricia Sang
Pleasant young man. On time which was EXCELLENT
THANK YOU
25/08/22 by Christina
Failed to collect parcels. Parcel forces delivery driver was also at fault but as it was booked through parcel monkey, they were catagorically unable to assist. The ultimate fault lay with Parcel Monkey who, according to parcel force, failed to provide all the collection details ie our company name! (our work building contains several different companies). The WORST part of the situation was trying to get any help from parcel monkey to resolve it. The live chat is the only option for immediate communication but was slow and the responses were poor to say the least. There is no contact number for parcel monkey and when requested, they confirm that there is no way of speaking with them, a manager or complaints department via telephone what so ever. They just repeated the option to rebook collection (which was already too late) Awful experience which ended up costing my work place £760 to resolve finding a last minute company to help us deliver the parcels (the parcels needed delivery in time for a large conference event) Chocolate teapot springs to mind. Definitely wouldn’t recommend - can you tell? Lol
25/08/22 by Laura Chandler
Sadly my experience with this company has been beyond awful. I sent a parcel from surrey up to Lancashire - the parcel was correctly addressed. The company emailed me as they wanted to confirm address - I returned an email confirmation and received one saying thank you for confirming. I then received an email saying sorry I wasn’t in -but it had been delivered back to my local depot !!! Yes back to myself ! I have been in touch with parcel monkey countless times explaining that I am the SENDER ! NOT THE ADDRESSEE! But this seems to be falling on absolutely deaf ears as I receive email after email happily confirming parcel has been collected- yes it has by me the sender ! One person suggested the intended recipient should collect it ( she lives over 200 miles away ????♀️????♀️????♀️) I am beyond frustrated, the funds have been taken from my account - the parcel delivered back to me - I contacted the actual courier DPD who referred me back to Parcel monkey , who referred me back to DPD I’m at an absolute loss ! Not just financially as I had to re - send the parcel with Royal Mail , but totally lost as to what to do next Dreadful experience, now going into its 4th week I’m sure when parcels are successfully delivered it’s great , but heaven help you if there’s a problem - There is absolutely zero customer assistance or support.
24/08/22 by Deborah Page
We have just discovered that the parcel we sent via Parcel Monkey and DHL has been delivered. However, we only know that by looking up the tracking number etc. I was expecting to get a notification either from Parcel Monkey and DHL. But since the parcel was delivered to the right person, and in reasonable time, I am happy.
24/08/22 by HOWARD HILL
Very efficient system and easy to use. Item collected in a timely manner, though the delivery was one day later than the 48 hour express service bought. Overall I would use again, though this time, the items had to be sent onward as we missed the schedule for delivery to London.
24/08/22 by Lynne
Needed to return a bicycle and parcel monkey made this easy, the website was easy to navigate and follow. Collection of the parcel from us was great and it was delivered to its destination the very next morning. Proof of collection and delivery was very reassuring , will definitely use parcel monkey again.
24/08/22 by Graham Titchener
Always a pleasure to use parcel monkey. Parcel did take longer than normal but with all the strikes going on, understandable.
24/08/22 by Strawberry
Failed to collect on agreed date and then failed to collect on the second day (DX) Paid extra for compensation if not collected and now they say they will only cancel the collection and refund Complained but they repeated the same thing - dont care that the person stayed in two days running and I have no item arriving NOT recommended!
24/08/22 by HDR FIFTY
Really easy to arrange delivered on time with care. Excellent service thank you
24/08/22 by Julie Bennett
I booked a delivery - it was delivered on time and in good condition.
24/08/22 by Customer
The site was good it worked well
24/08/22 by Customer Monty
Quick and efficient service
24/08/22 by Maggie Harding
Excellent service very reliable and reasonable prices
24/08/22 by Angela Kennedy
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