We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,357 reviews.
Usually use parcel2go. Parcel Monkey was £10 cheaper with a DPD delivery to Ireland and everything when smoothly. Now have an account with Parcel Monkey.
27/07/22 by Garry
Very satisfied with Parcel Monkey UK. Parcel was picked up and delivered promptly without any problems.
27/07/22 by customer
No one collected my parcel for days ,in the end i dropped in to a drop off site at Coop Ivybridge. Bad Service
27/07/22 by Peter Mansell
Not very happy at the moment, we were charged for extra weight of a parcel, this was not correct as the parcel was a small light one and the courier claimed it was almost 2k, I have queried it but still nothing resolved.
27/07/22 by Edwin Dalby
Website is pretty easy to use and gave a good choice of options. Ended up going with Parcel Force which was cheaper than doing it over the counter at the Post Office
27/07/22 by Ben
Took 10 days to be delivered
26/07/22 by Paul Clayton
First time used and really impressed with cost, communications and efficiency
26/07/22 by Andy
So easy to navigate and complete consignments in the most cost effective way.
26/07/22 by CGR
My item was not delivered, and the tracking system said it was stuck in customs, even though I used the customs paperwork provided by Parcel Monkey. I was waiting for over 2 months without any updates, and when I contacted ParcelMonkey, and provided all the information they requested, I was told I wasnt entitled to any compensation.
26/07/22 by Jon
Go to use Parcel Monkey first every time as it is quick, efficient and intuitive. Works for me and brings me better prices than using couriers directly.
26/07/22 by Premier Kitchens
I was assured that the 1-2 day international courier service was delivering on time, so I purchased. It took 5 working days to arrive. I complained and was just referred to their terms and said it was my fault. Parcel Monkey will lie to you to make a sale, so be aware. Their customer services are also very rude.
26/07/22 by Richard Jones
Great service and prices, thanks
26/07/22 by Moojy
Excellent service
26/07/22 by Mr Berman
Used this 3 times, Courier never turns up.
26/07/22 by Isabel Ryan
Good efficient service and tracking information -costs are reasonable and probably workday use this service again if I need to. Big thank you
26/07/22 by Samir Goswami
Gave size and weight chose a delivery option, paid my money, parcel picked up the following day and delivered the next. Cant get better than that two happy bunnies. Easy peasy hardest part for me was wrapping the object.
25/07/22 by Michael
Always a first class service. I use you a lot and delivery is alway confirmed x Great job x
25/07/22 by BEVERLEY WILLIAMS
Good value for money and easy to work with
25/07/22 by Mr Howard Martin
I shipped three packages at once through Parcel Monkey. Two arrived, but the 3rd didnt. After 2 weeks, I contacted Parcel Monkey to let them know of the issue. They bounced me back and forth between them and the carrier for months with no resolution. Its 5 months later and not only is my package "lost" (which had irreplaceable sentimental items), but Parcel Monkey is now refusing to issue the amount that I insured the package for since its been more than 30 days. Its a scam- avoid at all costs if you actually care about the items you are sending.
25/07/22 by Maggie Cunningham
Prompt and fast service.Will use again
25/07/22 by Abidemi
The website helped to identify the most suitable carrier and obtain the service at a reasonable price. Goods collected and delivered on schedule without damage.
25/07/22 by Mike Bowyer
On time. Parcel Monkey is our preferred provider of delivery services.
25/07/22 by Megan Karnes
I returned 2 rugs to Irugs, as they were not the colour I thought they would be, they were much darker.
Parcel Monkey quoted me to take the rugs to the European returns depot in Switzerland. They quoted a great price, collected my 2 rugs wrapped in 1 parcel, weight was 25kgs at broadly speaking a time to suit me and delivered it exactly as they said they would.
I’m super impressed at how efficient and effective they are. I will definitely use them again! The service couldn’t be better!!
25/07/22 by Stiv Owen
Took three days to deliver overnight parcels Useless shame I couldn’t of rated less than 1 star
25/07/22 by Karl Robinson
Competitive price and east to use website
25/07/22 by BRIAN LONSDALE
Hi as always, you do a fantastic job, you ever let me down, prices are great too, keep up the good work,...
25/07/22 by Susan Kay
SERVICE WAS ON TIME, WEBSITE WAS EASY TO NAVIGATE AND EASY TO MAKE AN ACCOUNT WITH.
25/07/22 by customer
Simple to use. No issues
25/07/22 by Jim Honywill
Fantastic fabulous every single time Ive used parcel monkey
25/07/22 by ian pleasant
Would recommend their services to anyone. Collection Was within the time frame as promised, driver very polite and parcel delivered on time frame as well. Big 5 jupiter stars from me.
25/07/22 by Tony
Not the greatest. My parcel is missing in transit somewhere……..however I’m told that this is still because of covid & the weather! 3-8 days was advertised delivery time, the parcel I sent did not complete its journey in this time & who knows when it will.
24/07/22 by Customer
Parcel sent overseas and took much longer than the 3-5 days purchased. You are only as good as the partners you work with, who regrettably did not update and respond to the person receiving the parcel
24/07/22 by Michael Seagrove
Arrived on time. A very heavy item that could easily be damaged if dropped arrived safely.
24/07/22 by Thor 828
Not good at all. I have paid for up to 6 days delivery service, its 18 days now and still hasn’t arrived !
24/07/22 by Maciej Fitzgerald
Not good at all, I have paid for up to 6 days delivery service, its 18 days and still hasnt arrived !
24/07/22 by Maciek Fitzgerald
All ok. As described.
24/07/22 by Mr Bowron
Cheapest rate, good service ????????
24/07/22 by Debbie
Great experience
24/07/22 by Francesco
The service is good as the carrier followed my instructions well during the process. I really appreciate the quality of service.
24/07/22 by Customer
Quick easy and reliable. Very competitive prices
23/07/22 by Martin Allan
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