We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,357 reviews.
Reasonable price. Parcels collected next working day and delivered early. Only niggle no contact number to alter delivery contact number etc.
23/07/22 by nniwsa
Left a bag on holiday very speedy service many thanks
23/07/22 by Jayne Mackelvie
Unfortunately my parcel was stolen during transit and they did not informed me about it. My parcel was valuable 1K £ They never respond to my email or my physical letter in theyre mail box. The police were struggle to find evidence due the fact they cover up the missing / stolen parcel. Be aware your parcel can be stolen / lost. They are parcel brokers so at the end they claim do not be responsible for anything. Ive took legal action but they never respond. Good luck
23/07/22 by Luca LND UK
Very good service. Driver collected from the door. Excellent
23/07/22 by Lorna
Good website,fast supply of documentation and excellent tracking via PM account. Oddly at no time did ParcelForce recognise the tracking ref irrespective of which letters/numbers were omitted. The price was competitive but compensation issues do concern me so 9/10
23/07/22 by MARTIN
And another seem less delivery.
Just wish the customs form returned to the way it was, it loses all the added lines.
22/07/22 by Rob
it was my first time to send a package through couriers and I was afraid that it would go where it needed to go, and you did it, my package went where it needed to go and very quickly! thank you!
22/07/22 by Customer
This company is a fraud … they have good shipping rates but without your permission they collect your credit card details and a month after the item been delivered they charge additional payments, saying the size or height was different … a SCAM … have to involve credit card dispute and change CC to stop future charges … avoid
22/07/22 by Traveler
I have used Parcel Monkey many times now and find it easy to use & great value.
22/07/22 by Jon Page
Good Service
22/07/22 by customer
No help at all. Currier didnt collect, paid for next day service. Contacted them and said it wouldnt be till after the weekend. So i spoke to the parcel company directly and managed to sort out the collection. Very poor service wont use again.
22/07/22 by Stephen
GREAT SERVICE!
22/07/22 by Customer
Easy to do. No problems. Parcel picked up on time. Would use again.
22/07/22 by Jackie
Easy to compare rates, pick the best deal and order. Email within minutes with all labels. Pick up on day chosen. Top job.
22/07/22 by Mal Durney
Took a few days but arrived safely from scotland to republic Ireland.
22/07/22 by Shona
Easy to use and simple comparison and booking process. Would definitely use again.
21/07/22 by S. Duncan
most of the reviews are fake. Terrible company do not use them
21/07/22 by IR
Very impressive. Everything was so easy and straight forward
21/07/22 by Janet Spice
One word excellent ????
21/07/22 by Mr James Mitchell
Everything went like clockwork from collection to delivery. So easy to track inbetween too. Plus got the name of the person who signed for it. Would highly recommend and would certainty use them again.
21/07/22 by Carol
faceless company too busy virtue signalling about planting trees while providing no customer service phoneline and explanations. Comunication betweek PM and UPS non existant and have not a clue where the parcel i sent nearly 2 months ago is ? A monkey could do a better job than this company
21/07/22 by Dicky
Great service
21/07/22 by MR G
Parcel still hasnt turned up!
21/07/22 by verity peet
I’ve used Parcel Monkey on and off for about 7 years, first time I used them they managed to stop an international sale scam we’d somehow got involved in. I’ve been loyal to them ever since. Always good.
21/07/22 by Pam
Very good service
20/07/22 by Customer
Parcels collected Thursday and delivered to recepiant in Canada 6 days later. Excellent service.
20/07/22 by Customer
Was told the parcel would arrive in 3 days and it is now 6 (not counting the wk end) and still nothing. So the delivery time needs to be updated
20/07/22 by Sophie
Easy website, straight forward parcel booking, very reasonable posting price. Delivered to its destination in USA quickly and efficiently. Have used Parcel Monkey before and its my go to parcel service every time now. Definitely recommend.
20/07/22 by Rosemary Nicholls
First class service
20/07/22 by Keith
I paid for next day, collected friday but not delivered till monday.
20/07/22 by Mrs Walker
Website easy to use and always use parcel
Monkey if sending a large box! Never had a problem.
Only issue - can’t depend on the courier company to get there on the advertised time. Parcel force 48 hour took 5 days to arrive….
20/07/22 by Nina
Excellent as always, a great comparison website that offers more options than even the couriers main websites. Well Done!
20/07/22 by BC
I have been waiting approx 2 weeks for a response from these guys to tell me something about my package. I sent a package and I still do not know if it will be delivered or returned to me... 14 days after sending it and i still do not know!! I question for an update literally twice a day, every morning and every evening, all I am told is theyre waiting for an update from the courier. 14 days they have had my package and that is all I am told twice a day. Theyre are not very reassuring, they tell me theyre providing the best service they can but it feels like everyday im trying to get blood from stone. Parcel Monkey offer a rubbish service, an abysmal service. Everything is fine when you book a collection and pay for delivery but when something goes wrong or you need any sort of help theyre utterly useless. A 3 year old child is more helpful then these guys, if child will actually try to help you and if he/she cannot they would ask for support. With these youre constantly waiting for a response from the courier, it is a lame and generic response to fob you off. Waiting 14 days from when the package was collected and still being told theyre waiting for a response from the courier is a joke, this morning I was told they may escalate this to a manager. This is absolutely shocking as I have been asking at least twice a day and after all this time is may be escalated to a manager. I dont see why these guys dont see a unhappy customer much much sooner
20/07/22 by A Customer
Wouldn’t use any other company
20/07/22 by Susan Davey
the site was simple and uncomplicated to use
19/07/22 by jasmin
Quick delivery easy process
19/07/22 by Customer
My go-to parcel delivery solution finder.
I have used PM a few times now and it has become my go-to parcel delivery solution finder. Totally recommend them.
19/07/22 by A Rashid
The collections are unreliable and you have to wait until 6pm to report that your parcel has not been collected. Poor customer service
19/07/22 by customer
Stress free, everything went as you said it would---labels/collection from me /delivery. Thank you very much. Recommended.
19/07/22 by Roger Fletcher
Fairly priced service. Smooth and simple booking process. No small fonts no hidden extras thats what we like!
19/07/22 by Matt
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