We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,612 reviews.
delivery arrived next day no issues
09/08/22 by Daniel Nawrocki
Ive given you a poor rating because I went all through booking a collection and when I went to pay you had put my account on hold.with no explanation so I booked with parcel hero with no booking issues. I emailed you twice with no reply. So in a nut shell your service is the worst Ive ever come across
09/08/22 by Andrew stewart
Excellent service
09/08/22 by Mr Berman
I Love Parcel Monkey. Reliable, easy and quick do
arrange. Great Service. Quick and Easy
09/08/22 by Sharon
Easy and quick service
09/08/22 by Mike Nielsen
Great service ,I use regularly and never had an issue
09/08/22 by Mr G r Richardson
Parcel was delivered to Canada in 3 days. Very impressive. Good communication throughout
08/08/22 by Ashton
Once Again Parcel Monkey has been excellent and the site is quick and easy to use, Thank You
08/08/22 by ddwash
Parcel was delivered as planned. Booking online was OK but had a few issues putting details through. But got there in the end.,
08/08/22 by ISOBEL
Excellent service, competitive prices
08/08/22 by Phil Read
Another easy transaction and great service from Parcel Monkey! Highly recommended.
08/08/22 by Hollie Griffiths
Exellent no problems will use again
08/08/22 by Alwyn Jones
Ive used parcelmonkey previously without issue. On this occassion - i sent a package to the USA. It arrived looking like it had been run over by a bus. The package had clearly been damaged externally by some sort of machine, then dropped - broken open, and resealed - in doing so - the carrier lost one of the components that was posted. Insurance claim lodged - which parcelmonkey are refusing citing insufficient packaging - despite the fact that the items were wrapped quite comprehensively - and the packaging of the items themselves clearly has nothing to do with the damage caused to the package - which was subject to GROSS MISHANDLING. Im going to issue small claims against them... its absolutely ridiculous for them to suggest they dont have a duty of care to handle the package appropriately and suggest that the issue is my fault - despite LOTS of packaging. I LOOK FORWARD TO THE CCJ
08/08/22 by David vincec
All went to plan
08/08/22 by louise berry
It’s been over a week and our parcel hasn’t arrived
08/08/22 by Customer
The service is very bad. My shipment was lost or they stole it. I do not recommend dealing with them. It is a bad service and they cannot take responsibility. The shipment was returned from the country where I should have received my shipment because they found a duplicate product! They are supposed to return it to me directly, I am the sender and the returned shipment is mine! Instead, they used procrastination and delay, and there is no means of communication except through the website. The matter is almost 5 months ago, and I will expose them and prosecute them. They are thieves unless they return my shipment.
08/08/22 by Heba Ammar
Avoid this company at all costs! Paid £38 to send a large parcel 48h delivery that was collected on 15th July. Collection went to plan but then I was informed the delivery had failed as they couldn’t find the property and I was asked to clarify the address, which I did and I provided a phone number. Chased up when they are going to try and redeliver the parcel, only to be told they have now lost it, a week later they have done a search and found it but have a backlog so can’t confirm when they will have a second attempt. Its now nearly a month on since it was collected and I am still waiting for an update, you can’t speak to anyone - its all by email and when they do reply its a standard generic message! Absolute waste of time with these charlatans! i’ve even written to their CEO a week ago and still no reply! AVOID AT ALL COST!
08/08/22 by Simon Green
Just received an email for review asking how well you done? Well the driver didn’t show up and my package is still sat waiting to be collected after 5 days and you still have my money. Thanks for asking
08/08/22 by Customer
Great comparison of options that allowed me to check suitability and cost.
08/08/22 by Fiona
Parcelforce arrived to collect parcel then told customer they don’t collect electrical items? Listed it as prohibited item which it is not didn’t even take it away? Waiting on refund??? Still waiting for refund??????
07/08/22 by Paul Steward
picked up on time and delivered on time
07/08/22 by John Davis
Got a small fridge freezer collected. Great service. Very cheap. Highly recommend.
07/08/22 by Philip Legg
Excellent - parcel sent by Parcel Force 48 and arrived next day.
07/08/22 by Cliffbooks
Was new for me,and you make it easy.thank You
07/08/22 by Petr
Superb!! Great price with a great courier after being messed about elsewhere..thank you guys for saving the day and in the future you will be the people I use!!
Many Thanks
07/08/22 by Paul Calladine.
Straight forward booking. Arranged for parcel force to collect the parcel, which they did at the usual time they deliver to me. I am out in the sticks!
I presume it was delivered the next day.
07/08/22 by Roger Lindsay
Parcel Monkey was easy to use and ran on top of Royal Mail Parcel Force. The only negative point I would like to make is the complexity of Customs form codes for your items and the time it takes to get through customs. Parcel Monkey is cheaper than Royal Mail direct. thank you.
07/08/22 by Mr Beaumont
Great company for deliveries exterior, Ive used it twice and the orders arrive on the expected date and well preserved.
Thanks.
07/08/22 by Rego
Easy, simple, great .
07/08/22 by Anne
Its direct debit and all the time I see extra charge in my transactions.
07/08/22 by Aram Tirdad
5 days later and my parcel has not reached the delivery hub yet.
06/08/22 by MARK TILSTON
I don’t think you should have taken the money straight away. When I got to the post office last Saturday, said they were open online. Got there and they were shut. I work a full time job sometimes 10 hours a day so haven’t shipped my package. Would like to redirect my package to my nephew rather than ship back to the supplier. Any help forthcoming? I’ve paid for a service I have not used.
06/08/22 by Barbara Wickham
I Book the Parcel,
( Bigger Parcel ? Just Put 30 KGs )
I Drop at Post Office or Parcel Force Depot = Done, Simple ????
06/08/22 by Road Runner, Beep Beep !
The quickest easiest way to deliver a parcel Ive ever used!
06/08/22 by Brian Cornick
Very easy to set up a return from start to delivery of my item.
06/08/22 by Lorraine Sherrington
Very good service
06/08/22 by Customer
All as expected, collection and delivery all went as booked and tracking all the way, easy to navigate site and many options for service required
06/08/22 by Carol
A good job than parcel was delivered perfectly
06/08/22 by Benjamin Odei
The cheapest price by a large margin and the parcel was delivered overnight at the weekend. Brilliant service from DPD via parcelmonkey.
05/08/22 by Leon
Excellent service from Parcel Monkey. Gave me the best price and the delivery to the USA was tracked all the way until delivery. I will definitely use them again as they came highly recommended from a friend who uses them all the time.
05/08/22 by Helen Stafford
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