We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,612 reviews.
Worst service don’t use again
13/08/22 by Customer
Great service
13/08/22 by Stephen Little
Great guy does the rounds in my area , he is always happy and very polite and does his job so well cannot fault or parcel monkey .
12/08/22 by Customer david moore
Fantastic service truly amazing
12/08/22 by Alan Stadler
Parcelforce collected my parcel ref CK247211189GB promptly on Monday 8August. Today, Friday 12 August, the parcel is sitting in their international hub being prepared for export. It has been like that for last 4 days. The parcel was supposed to be delivered in 5 working days. No chance for that. Very disappointed. Thank you.
12/08/22 by Mr Roy Anderson
Quick to book and pay online and delivered my parcel in the time I wanted. Highly recommended.
12/08/22 by Samantha
Efficient, good at finding best value, simple to use, worked well.
12/08/22 by elayne
This is the first time I have tried this service and found it to have a good choice and be very informative . There were plenty of different carriers providing a variety of options which was great . also when it came to the uplift and delivery it all went well and was quite cheap.
12/08/22 by Sandra McKenzie
Cheap, quick and secure service
12/08/22 by Hasan
Always reliable and excellent low prices
12/08/22 by Chris
Great price and service. Parcel arrived with recipient early too, next day instead of the next working day. Great first experience with Parcel Monkey.
12/08/22 by marie
Website easy to navigate. I was able to book a next day collection even though I didn’t book it until 6pm.
12/08/22 by Karon Derby
Great service price was good & item was delivered very quick. Very happy thanks
12/08/22 by Leanne Godfrey
First class service
12/08/22 by Michael Tiley
have relocated to Portugal and used this service to deliver all of my belongings. I initially went via parcel monkey and they have used an outside agency CTT. They have shipped my belongings to a random House in porto - I live in Lisbon and now theyre telling me they dont know whats gone wrong. Furthermore the person who signed for it isnt even my name. Ive tried to get help and they said theres nothing they can do but investigate the situation. All my life is with someone else. Ive asked for the address of the person they sent it too and they dont have it! Moving country is stressful enough and now this. I am so so upset!
11/08/22 by Cardelle Dunne
Was charged a further £20.99 after I had paid for documents to be delivered to Cape Town. Would not recommend.
11/08/22 by MAGGIE
It was such a good experience. I sent a parcel to the US and it arrived within a week!
Definitely only using Parcel Monkey from now on.
11/08/22 by Customer
Parcel was picked up the next day - so i had great hopes. Website states parcel will be delivered in 3 days time - 8 days later - still not arrived.
11/08/22 by Jane Hamshere
Great Service
11/08/22 by Nimesh
Once the details of the destination were entered. The website indicated that the parcel would reach the destination in 3 days. It actually took 11 days, hence the 4 star rating.
It would have been helpful if the 11 day delivery time would have been stipulated from the outset (that would have achieved a 5 star rating). I would still have used the service.
Aside from that, the ease of use and price of the service were good. I would recommend it.
11/08/22 by John
The experience was OK, however, since Brexit sending parcels to Europe involves filling in forms and it’s not always clear how to do it… sending anything is so much more expensive too, and no matter how low the value of things I send my family always has to pay customs fees; so I’m giving up sending parcels to Europe all together!
10/08/22 by Alexa
Very good service provided, I got my parcel the very next day, many thanks, would definitely use again.
10/08/22 by S. Suleman
Excellent service easy to use
10/08/22 by Martin
First time user of Parcel monkey and was impressed by how easy it was to use, also getting the cheapest prices. Parcel posted, tracked and delivered. Will definitely use again
10/08/22 by Colin Thornton
Fantastic reliable, speedy service, no hassles, highly recommended!
10/08/22 by JKApp
Excellent service on time well fine again
10/08/22 by MARGARET OTWAY
Absolutely awful. They never sent me the invoices that the company was requesting for sending the parcels out of the country. I lost £30 because after they sent it back to the wrong address, they said that I should have been charged again for a new delivery.
10/08/22 by Carmela Marino
Prompt, speedy delivery
10/08/22 by SARAH
The best of the best
10/08/22 by Customer
Good service and easy to follow instructions and parcel sent to Australia easy
10/08/22 by Marjory Mcgregor
This was the first time I used this service and I am impressed with how easy it was to use. The instructions are clear and concise taking you step by step through the process which can be daunting. An excellent and convenient service. Thank you
10/08/22 by Elizabeth Thomas
Heavy parcel swiftly delivered within the UK.
10/08/22 by Mark
Our collection was simple to organise, cheaper than on other sites and was collected and delivered promptly without issues. My only slight fault is that you arent able to get a specific collection time, just a large window where they might arrive. Overall, really good service.
10/08/22 by Customer
Undercut regular air parcel by about 60 pounds. Delivery was quick, easy, and straightforward. Very happy, and will happily use again in the future.
10/08/22 by David Murakami
The carrier you put me with didnt collect on the day advised although I stayed in all day, claiming that they couldnt contact me? ha d to rebook and stay in another day until 3 pm. No stars for parcel force.
10/08/22 by Robert Osborn
Fraudulent charge for apparent excess weight and dimensions with no proof - not a good service charged an additional £70 for a £15 job
09/08/22 by Chris Wilson
I took my parcel to the post office to send to New Zealand and over 10 days now and it has only just landed in the country today late for my granddaughters birthday Not happy will not use again B Sephton Merseyside
09/08/22 by B SEPHTON
AVOID AT ALL COSTS !! REPORTING TO TRADING STANDARDS 1 is the lowest we can give, if we could, we would give a minus figure. We sent our parcels on the information given, all returned with no explanation. I took weeks and numerous emails to get the reason for the return and it turned out that they took our money without giving us the full details of what we had to enter and declare for customs. When I told them we were reporting them to Trading standards, as they have taken our money after giving us incorrect information, they issued us a refund, but they still owe us a refund for 2 of our parcels. Hopefully Trading standards will make them comply with what is necessary.
09/08/22 by Margaret Price
As usual a time was given for collection (1hr slot" and the parcel was collected well within the slot,
Always found DPD more reliable than Evri and the price is competitive. Easy to complete posting details on line.
Drivers could be more communicative.
09/08/22 by NORBURY FAIRCLOUGH
I sent a small parcel exactly 2 months ago today. It has not still not arrived. Tracking the parcel, it has had a "Delivery scheduled" since the 8th of July.
09/08/22 by Jules
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