We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,612 reviews.
Tried it for the first time to collect an eBay purchase. Really simple to use system. Collection and delivery exactly as requested
05/08/22 by Paul Turner
Prices were good, until I got an email telling me that they would be charging me more. They accused me of incorrectly measuring my parcels dimensions and weight. Ive sent hundreds of parcels just this year and have never experienced anything like this - I think I know how to use a measuring tape and a set of scales... Obviously after this additional charge, they would no longer have been the cheapest option and I never would have opted for their service in the first place. another courier would have been cheaper and Ive never had any issues with them. After contacting support, they told me to provide proof of weight and size. As if!!! I dont have time to waste taking pictures of myself measuring things. THEY should be providing me with their evidence that my measurements were wrong NOT THE OTHER WAY AROUND!!
05/08/22 by Mr Jack Bernard
This company is just DISGUSTING! Ive sent a parcel using DPD, parcel is lost, along with the £250 item in it which I have paid to insure! DPD refuse to answer my questions cause I used Parcel Monkey and those stupid SCUM at ParcelMonkey say "we have already sent 1 email to DPD, were just waiting"!!! They should be calling DPD, sending emails every single day and be on top of this! This is totally unacceptable! This company is a scam!
05/08/22 by Thierry
Parcel monkey part was ok but DPD actually returned my package to me and kept the money even tho on the phone they promised to deliver. Was a parcel from UK to Hungary.
05/08/22 by Zoltan Farkas
This parcel was a return to Amazon, Parcel Monkey say it was delivered on monday 1/8/22, today is the 5/8/22 and Amazon still say they have no got it yet...
05/08/22 by Richard Search (Astrorick UK)
I always use Parcel Monkey, they have always been on time and easy to use.
05/08/22 by Natalie Murphy
Generally Parcel Monkey is cheapest for Parcelforce shipments with higher insurance, which i why i use them often. HOWEVER, the return address on the labels is for Parcel Monkey office, which on a few occasions ive had to pay a forwarding charge as the parcel got return to them. Other brokers such as senditnow.com use sender address as return address.
05/08/22 by Chris
Out of 13 parcels, 12 parcels were delivered but 1 is still outstanding. It is been a week and I keep tracking it. The status of my parcel hasn’t changed for 2-3 days now. It is now day 7 since they took my parcel.
05/08/22 by Hein Zin Zaw
Prompt service.
04/08/22 by leonie
Not particularly happy tried to be honest regarding parcel weight and dimensions ,parcel was not available to me at the time i asked for a quote they gave me a price which i was happy with so i accepted once i gave them the exact measurements one of the measurements was7 centimeters longer than i had origionaly said the price they charged me more than doubled !
04/08/22 by A.j.Goodwin
great service, recommended
04/08/22 by MR G
Excelant company
04/08/22 by Mr ANTHONY FRAIS
I loved the experience to get the cheapest option and have Parcel Monkey join with the courier website to make the selection of the parcels and their size lead to a clear total cost.
04/08/22 by Mr Stephen Charles Brown
Easy to book a shipment Excellent customer service Good range of shipping options
04/08/22 by Shelagh
Very good site, easy to use and does what it says on the site! Will definitely use again!
04/08/22 by Philip Johnston
Before I continue to write a very detailed and long personal experience - I wish for Parcel Monkey to contact me directly to discuss further, and rectify the ongoing issue that has now surpassed 1 month where by my fully insured item worth over £650 has still not been delivered and is being kept at the depot since 5th July ( Fact ) - I have this confirmed and wish to know why Parcel Monkey are controlling this situation and not shipping out the Item to the receiver ( is it lost? no - Is it because its an expensive / value item? yes - are certain things going on untowards that the public need to know? - yes! ) - I need a full all monies refunded for the entire value of all items that were collected (£ 650) and also for P&P ( £26 - Insured value of £650 ), further compensation and / or the Item returned to myself asap - I will, and am in the process of taking this situation much further and have copious information from varying parties on the situation, Parcel Monkey and the Item in concern - I suggest Parcel Monkey contact myself directly in the first instance to rectify this problem BEFORE I go ahead and write upon this board the experiences, knowledge that I have and information held. Please contact : nsmith1000 @ live.com ( I will give you my tel. number on correspondence ) Parcel Monkey Order : Order #9006336 Parcel Shipment number: PM10682970 Parcel Tracking : Parcel Force UK9013602
04/08/22 by Fender
Always superb service, is so lovely when somethings works according to plan.! ????
04/08/22 by Nic Sunnucks
My parcel took over 6 weeks to arrive after paying for global priority. My emails recieved no decent responses.
04/08/22 by Customer
satisfactory service any problems sorted quickly & efficiently
04/08/22 by freda PilkingtonCustomer
Always perfect. Reliable. Efficient. Great choice of couriers. AND you get to plant a tree with your purchase :)
04/08/22 by Miss Lois Cordelia
Parcel Monkey gave me best deal to compare the market. It is bigger difference in price if you have to deal with bigger parcel which delivery price is higher. Recommended!
Thank you
04/08/22 by Valentas
Very easy to use, Parcelforce collected and delivered from London to Stroud in 20 hours. Well recommended.
04/08/22 by Richard
Very reliable, unlike some of their competitors.
03/08/22 by Jamie Beeden
Good experience
03/08/22 by Customer
Awful Experience my parcel was mm out so my cost has gone up from £10 to an extra £64 after my parcel has been delivered so cant even ask for it back or agree extra cost. money taken without my consent. even having raised a dispute nobody was interested in helping having to raised complaint with bank.
03/08/22 by Sophie Kane
A very fast and efficient service.
03/08/22 by customer
Process very easy. Package arrived on time. Full updates given. Very impressed.
03/08/22 by Mr Tony McGuinness
Fast and efficient and earlier than expected, and delivered on time
03/08/22 by Paul Darlow
Great service and packages got there on time.
03/08/22 by Rashda Mahmood
Delivered as promised.
03/08/22 by Njitor
Great efficient service quick and easy to use
03/08/22 by graeme Thomas
Very pleased with service provided, parcel arrived just in time with birthday gifts!!
Courteous service when parcel uplifted + excellent tracking service provided throughout.
03/08/22 by Christine
I have only used Parcel Monkey a few times but each time, they have been very good.
03/08/22 by Beverley Laughlin
The service offered allows you to determine the best price and service for your requirements
03/08/22 by Mr Bryan Stacey
Procedure explained very well, form easy to complete and courier arrived on tie the following day. o proems at all
02/08/22 by Barry Hughes
Delighted with the ease of sending package to Milan, Italy, the online system handled the Customs requirements very well and delivery date was less than a week from drop off.
Actual delivery was as suggested when booking.
Well recommended, will definitely use again.
02/08/22 by DAVID WOOD
Two day service with DPD has taken Five days to deliver. would have been quicker going to the Post Office.
02/08/22 by Anthony Monk
My parcel has not been delivered
02/08/22 by Customer
Dishonest, they lost my parcel and tried to say it was returned to me. Firstly no reason provide, no signature proof of delivery- I was at work when they claimed to have returned without any reasoning. For months we went round and round in circles as they have been lying all along, my parcel was insured I paid a premium of £40 to insure which is pure rip off as they dont insure you simple take you money. They have no call centres instead you send multiple emails, takes days if not weeks to reply, every time its a new person replying- poor customer service infact zero customer service, they are liars and have the audacity to blame customer. I paid for a service and they failed to delivery my package and have lost my item, the tracking number proves this as they dont have a record of delivery or return. AVOID THIS COMPANY, I have read multiple reviews all the same- they need to take this seriously and pay me for my item instead of shifting the blame onto me. They delayed for months then tried to say its been too long, what a joke- having provided all the info they required they then give the same reason stating it was redelivered such a weak response you accepted responsibility waste my time to provide evidence then tell it was returned. Its day light robbery- customers cannot do anything as they simple have no respect nor do they value customers, sale of good and service act 1984 havent even refunded for the service which they charged me for in full Paid for £1000 insurance- means nothing DO NOT SURE PARCELMONKEY, INSURANCE IS A SCAM- THEY LOSE YOUR PARCELS AND DISHONEST AND BLAME CUSTOMERS- WHY WOULD YOU RETURN AN ITEM WITHOUT REASONING- NO PROOF OF RETURN, COMPLETE JOKER- SCAM
02/08/22 by ADRIAN SHEIKH
Excellent service
02/08/22 by Nicola Le Marchant
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