We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,357 reviews.
Parcel took 7 days instead of 3-5, however delivered in good condition. Previous experiences with Parcel Monkey have all been very satisfactory
10/07/22 by Mr John Thompson
very pleased, quick efficient and kept informed throughout.
10/07/22 by Jill
i was happy with the service that you provided allowing me to send the parcel but 7 days later I am still waiting for my parcel to be delivered and I am not happy about that at all. I sent documents which needed to reach the recipient by 12th July as they are needed for an important appointment on the 14th. The parcel was dropped off on the 3rd July and tracking still indicates that they are being prepared for export and have not yet left the UK. I am furious. The appointment in the receiver country cannot be rescheduled and if they do not arrive on time a lot of money has been wasted. I chose Global priority as they stated it would arrive within 5 days, it has now been 7 and I am getting very anxious. I have no issue with Parcel Monkey for making the booking of the parcel but right now I am annoyed that my parcel s still in the UK according to the Parcelforce tracking information.
10/07/22 by ANGIE
Hidden charges not disclosed. I recently used Parcel Monkey to ship to the Republic of Ireland. The process on Parcel Monkeys website was quick and all went smoothly and was reasonably priced. However Ive just now been informed that in order for the parcel to be delivered, I will have to pay nearly 100 euro in customs charges. Had I known this I would not have used this service, so customs fees like this should be listed upfront, or at least inform customers there will be high customs fees
09/07/22 by maeve reynolds
A week later the parcel has not been collected, we are still awaiting collection via Courier after numerous phone calls.
09/07/22 by Customer
Parcel Monkey delivered exactly as they said and have apretty good tracking system. No complaints
09/07/22 by Hugh
Easy to book, collected on day stated and delivered on time
09/07/22 by R.Moments
Good website,dispatch docs provided quickly and comp price-all good. The downside is the poor customer service and the problems of compensation if the parcel is lost.
09/07/22 by MARTIN
Collected on time and safely delivered. Many thanks
09/07/22 by Hans
Easy to use, cheap prices ????????
09/07/22 by Adrian Fiedosiuk
book a 24 hour delivery take 4 days book a 7-8 day intl delivery after 90 days customer still not received Parcel monkey no help
09/07/22 by Bubby Aquila
Great service
09/07/22 by Neil Thompson
Reliable n managed to sort all and any issues that have ever happened so cant complain. Still best for price comparison unless anyone knows different.
Long term customer savings or rewards wouldnt go amiss mind. Even if we dont technically get aything for free. Ppl like to feel like they do. Your welcome.
09/07/22 by Director. lcl
Good price, this time I had to use support and I must say they did really well sorting out my problem l;ate into the night. A really good service, website easy to use, makes passing on items sold online a doddle.
09/07/22 by philcooke
Very fast and cheap service
08/07/22 by Customer
BOOKED COLLECTION WITH NEXT DAY DELIVERY, FAILED TO COLLECT FOR 2 DAYS, THEN ISSUED ANOTHER LABEL AND REBOOKED, ANOTHER 2 DAYS BEFORE COLLECTION, THEN DELAYED DELIVERY, NO REFUND NO COMPENSATION, USELESS
08/07/22 by Customer
They have the worst services. Driver never turn up and collect parcel. And they keep reschedule the parcel collection time (four times). Don’t use this company, it is a waste of time
08/07/22 by Ka
My parcels were a day late being collected from me, I was told that parcelforce attempted collection on the correct day but they denied it when I questioned them although when I tracked it, parcelforce had said that they couldn’t collect? I was available all day for my collection on Monday 4th July so I can 100% assure you that no one attempted collection! I had to wait until the next day, Tuesday 5th July for my parcels to be collected. Yourselves and the appointed courier need to better or more accurate communication?
08/07/22 by Customer
Great service & great prices!!!!!
08/07/22 by alistair lovelock
Collected and delivered on time
08/07/22 by j reynolds
Great service, competitively priced and easy to use.
08/07/22 by SB
Paid for 48hour service with parcel force,dropped parcel off on Thursday delivered finally on Tuesday after chasing up, excuse after excuse, Friday 24 hours, Saturday 24 hours, Monday 24hours , Tuesday 12 hours according to parcel monkeys that is 48 hours ??? I say white they said black, all Ill say is never again
08/07/22 by Denise Marshell
I am sure I paid for Saturday delivery .. I asked for it on the Thursday before, as 2nd July was my grandsons birthday. THe parcel was picked up mid afternoon on the friday and arrived at Parcelforce early on Saturday morning, but was not delivered until Monday, which of course was disappointing... I should probably not have used Parcelforce, but that was the service you recommended for that date.
07/07/22 by Judith
Hasn’t arrived
07/07/22 by Rachel Jasper
Collected my parcel and delivered it to me
07/07/22 by MIKE
Fab! Efficient service .very happy
07/07/22 by sarah
DO NOT USE THIS SERVICE!! I payed the correct postage cost for the size of my parcel but they still took another £52 out of my bank claiming that I underpaid. There is no way that the parcel was that much out and they didn’t even bother to reply to my query about this. Absolutely diabolical service! BEWARE!!!!!
07/07/22 by Charlotte
excellent service for posting heavy goods >25/30kg.
07/07/22 by BESTWICKS
Happy with the service and it saved me money.
Recieved updates on tracking.
07/07/22 by M Anderson
It would be much more helpful if you could give a collection time slot on the day rather than have customers waiting for hours on collection day. Otherwise an excellent service which got my package from the UK to Australia very quickly.
07/07/22 by Mr Dyer
The website is easy to use, and the tracking facility helpful, but I was not made aware that the recipient would have to go and collect and my parcel and it would not be delivered to them.
07/07/22 by Christina B
This website was really easy to use, and allowed me to be able to book online my own parcel, and upload my own label, print it off, and then just take it to the post office.
A big 5 stars for ease of use.
07/07/22 by Jason White
Ive used several times with no issues. this week they were put to the test when an item I sent off was returned damaged. Within a matter of hours they agreed with my point it view and resolved the issue perfectly! Exceptional customer service!
06/07/22 by Mike Hughes
They picked up the parcel I had to return. I was able to follow its progress on their app, then received an email that the company had received it. Great!
06/07/22 by Del
Easy form to fill in then good selection of prices and options to choose from. Parcel arrived a day earlier than expected
06/07/22 by L Reed
Easy to use web page. Parcel delivered as specified.
06/07/22 by Isobel
Always 1st class service.
06/07/22 by angus classic bikes
Good service. Took a larger parcel that other carriers would not. Delivered on time with no issues.
06/07/22 by Peter
Very good on time will defintrly use again
06/07/22 by NAHEED DAR
Still not had my parcel collected despite booking a date twice. Very disappointed.
06/07/22 by Customer
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