We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,357 reviews.
No problems and both deliveries carried out as promised.
03/07/22 by Mr Bob Lee - Thematix Stamps
Worked very well, parcel (Musical instruments) was delivered by royal mail within 24 hours, and undamaged
03/07/22 by robert pratt
I had heard about Parcel Monkey from my neighbour who had told me about how he had bought something in another part of the country and used this service to arrange the collection and delivery of the parcel with relative ease, and for a very good price. So, I opted to try this service on a larger item and I must admit, the service was very good. The only issue I had was that the seller had to wait in all day for the parcel to be collected and he became frustrated at not knowing the estimated collection time.
However, item arrived within 72 hours of the booking time, so very pleased with this service and I would definitely use this service again.
03/07/22 by Browne Family
Great professional service’ all was very good, I called the office about a query, all sorted, what a good company
03/07/22 by MA Loveday
Never have had a problem with the parcel monkey service
02/07/22 by Peter McCafferty
Efficient parcel service, easy to use and delivery always on time
02/07/22 by Customer
Perfect collection fast delivery
02/07/22 by Customer
Absolutely five star service. I’m very with the service and I shall use the service again.
02/07/22 by S Paul
What a great service and great prices! I was dreading the cost of sending a 16kg parcel, but was pleasantly surprised at the price. The communication was first class, I was kept informed of times of pick up and drop off. Very easy service to use, not complicated at all. Will definitely be using this service again.
02/07/22 by Linda hart
Got the job done with no fuss, no drama and at a good price.
02/07/22 by Mr William McLuckie
There is no updates about the courier and tracking update as well
02/07/22 by Vihar Dvm
very good all round
02/07/22 by David Hewitt
collection carried out well/ agent polite and very helpful.
02/07/22 by john warwick
I sent my parcel back Monday and still not received it says its next day delivery
02/07/22 by Paul Griffiths
Brilliant service, would recommend
01/07/22 by Jayne Hudson
I have sent my parcel to Mongolia which was delivered within 10 days instead of the promised 5-6 days. The tracking works until the parcel is delivered to the airport in the UK and no information after this, if this communication can be improved it would be great.
01/07/22 by Mashbileg Maidrag
brilliant, easy to book, simple, quibble free, parcel arrived on time, reasonably priced - kept updated- 5 star for me and will definitely use again
01/07/22 by Customer
Absolute SCAM Like many on here I have had vastly inflated extra charges withdrawn from my account. I sent a parcel with a small lamp in which according to their laser measuring device weighed 48kg!!! I have had an extra £53 taken out of my account, this has happened 3 times this week alone. I have queried it (all via messenger of course,can’t talk to anyone) I sent photo of the contents and said recipient can also send photos and proof of weight of contents but they want a picture of the box with the courier labels at the time of sending. With a measuring tape and scales to prove weight and measurements!!!!!!!! Of course I haven’t got that picture! Matter closed apparently! Absolute scam . Do not use . I used parceks2go for years and never had a problem, I will be going back to them!!
01/07/22 by Maud Vaughan
I went onto parcel monkey website. Chose to use Parcel force. I paid parcel monkey and downloaded the address label. Took my parcel to my post office. Job done! The parcel arrived 2 days later.
01/07/22 by Mr Smith
terrible, overpriced and unreliable
01/07/22 by Valerie Kondruk
Such a good service. USed this to pay for my parents to send me a document. Worked great, compare across services, got what I needed for a great price.
30/06/22 by Mr benjamin pawson
Received on time
30/06/22 by Mr. paul BASSI
Excellent service
30/06/22 by Customer Lynda
Complete rip of company I dont usually leave reviews but I will here booked a same day collection, that never turned up or refunded the difference back to me fast forward 6 weeks and I receive a email that they will be charging my card £67.52 as they aprantley received a weighbridge ticket from ups stating that my parcel was 7kg over the weight booked my actual parcel actually weighed 36.62 and I put it weight as 37kg when Ive tried to appeal this as I am certain of the correct weight because I got it from the shop I purchased it from they ask you to send pictures of you holding a tape measure against the actual item ,this is impossible because the item has been delivered, I sent pictures of the item with the actual weight from the manufacturer website but apparently this aint good enough ,they have the item details as you have to declare what your sending, I asked for proof of evidence that my parcel is overweight but they cant provide that to me they only charge on behalf of ups which is rubbish how can you charge someones bank account without proof I will never use this company again and if Ive read the reviews beforehand I wouldnt of used them as Im not the only person saying this someone is on the fiddle here
30/06/22 by Daniel Jacob
Sent a parcel back to suppliers it arrived damaged parcel monkey because I didn’t tick a box I’m not entitled to claim the company I sent it back to say cause it was damaged by the courier they won’t refund like playing ping pong I will not be using parcel monkey again there rubbish
30/06/22 by David Young
Collected and delivered with no issues
30/06/22 by K Hyde
Easy to use, no issues.
30/06/22 by Customer
absolutely ridiculous customer service we have sent many parcels to Spain and Italy and they have been sent back with no reason despite all documentations been correct upon contact customer service they have not solid reason of why the parcels have been returned every time there is some one new replying to the online message and we are not getting any where with this we just need our shipping cost back what we are asking as they have not proved any reason of return and keep saying the customer refused it which is wrong as customers have messaged us why would they refuse any delivery as they needed the items ?? we are using a an alternative service now which is far beter till they resolve our issues
30/06/22 by Amjid suleman
Best delivery prices available fast and easy
30/06/22 by Damian Bayston
A1 good price good service
30/06/22 by sean
I am very happy with the service I have been receiving when using parcel monkey. I would like to thank the company for their professional service.
30/06/22 by Rita Labiche-Robinson
Excellent service and competitive prices. Website easy to navigate too.
29/06/22 by Matthew Ruprecht
We paid extra for a next day delivery and didnt get the parcel after 3 days.
29/06/22 by Customer
Thankyou for the delivery
29/06/22 by Mr r waller
Great service as always . But I suppose I am only reviewing the booking . Parcel force did the delivery . But parcel monkey always deliver what yo pay for . Cheaper than going direct to parcel companies sinehow
29/06/22 by Carl
DO NOT USE THIS SERVICE It is the first time I have used Parcel Monkey and my last I am very underwhelmed. I returned a bikini bottom on its own which was less than 250 grams with a value of £43.55. It is not an electrical product or anything special, just a teeny tiny bikini bottom. I put 1Kg in weight on the package and paid £20.09 because Amazon recommended that I use parcel monkey to return the product. If I had used Royal Mail they said it would have cost £13.95 tracked, but instead I used Parcel Monkey as recommended by Amazon. Having paid £20.09, can you imagine my dismay at being charged a further £36.49 as they said my package weighed 6kg!!! I have contacted Parcel Monkey on several occasions and they say they are waiting for the courier to respond in the meantime my account has been debited even though I told them under no circumstances to do so. Still waiting for the courier to respond over a week later. I have tried to escalate to a manger but to no avail and you cannot contact by telephone. SHOCKING SERVICE
29/06/22 by Deborah
Item was collected on time and delivered on time to Belfast from GB ! Will defo use again
29/06/22 by Paul Steward
Excellent service from start to finish
29/06/22 by M penistone
Very good service, the parcel arrived to destination in few days
29/06/22 by Emma
Great service, lots of options and easy to navigate delivery options on website. Reports and invoices readily available.
29/06/22 by Virowall Hygiene
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