We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,357 reviews.
Excellent service throughout
06/07/22 by Brian Morse
No contact from courier company when they failed to collect parcel, had to contact myself
06/07/22 by Customer
Always use parcel monkey, reliable, great prices and very good tracking information
06/07/22 by Julie
Collected and delivered. Brilliant!
06/07/22 by Simon Johnson
Did what it said good service will use again
06/07/22 by Mrs christine woodman
Excellent service has always
Easy to use service
06/07/22 by a hartley
Whilst PM are not the couriers, and have no control over drivers, they are the ones we pay, and have the contract with. When things go wrong, they seem powerless to do anything apart from say sorry. No offers of refunds or alternative couriers. In my case DPD failed to find my house two days in a row, despite having dropped three deliveries off the week before and collecting a return. I ended up taking it to a local DPD drop off and have no idea if its still in the shop or on its way. I will be going direct next time and will be taking my business elwere.
05/07/22 by Nic Wood
I have had awful experiences of trying to send items to my son in Canada as the process has always been so complicated. However I can honestly say this was so much less stressful. It was easy to obtain the quotes. And once I selected the right service the instructions were clear and made easy to understand. The collection and delivery was prompt and my son was delighted to receive the package without any issues
05/07/22 by Deborah Burke
Easy to organise and parcel arrived on the day ????
05/07/22 by Shirley Smith
All good and easy to use
05/07/22 by david williams
Makes the job so easy. I use it every time.
05/07/22 by David Allman
parcel has still not arrived
05/07/22 by sheena cathcart
Very efficient service, would definitely use again.
05/07/22 by Dorothy
I use Parcel Monkey regularly. Sending via Parcelforce this way can sometimes be up to 40% chepaer than using Parcelforce directly. Glad I found this company.
05/07/22 by Richard Buckman
No problems and easy to use service.
05/07/22 by Nick Eley
Really nice driver collected at appointed time. Very informative re delivery
05/07/22 by Jennifer Hervey
Always deliver on time and price is very competitive. Thank you and keep up the great work.
05/07/22 by B Van Diemel
First experience of using this service. All was good and delivered in perfect condition and very timely in view that it went to the Channel Islands.
05/07/22 by John
Very efficient website. Labels are easy to print with clear packaging advice. Parcel was collected by a friendly driver and the recipient was notified that a parcel would be arriving. The parcel is destined for Australia and will take approximately a week. Hopefully it will arrive within the week.
05/07/22 by Paula Footman
Quick and easy to use, fast pickup and delivery, value for money
04/07/22 by Neil Walker
Usual fast and efficient service to Toronto. However as with my previous parcel a few weeks ago, the addressee was expected to pick up from a depot. In the past, delivery has always been direct and this is what I thought I was paying for. I understand that there was no failed attempted delivery.
04/07/22 by Pitpetch
Great parcel price
Insurance too high
04/07/22 by JP
Great reliable service .
04/07/22 by K Murphy
Great service never lets you down
04/07/22 by sally
My Stepfather forgot his glass on his return to Portugal so i used PM to send them to Lisbon. Everthing was in order with size weight and paperwork. Started getting emails fromn Courier in Portugese that customs wanted more paperwork which we did and then we get a bill for 213 euros. PM have done NOTHING to help and have washed their hands of the siuation. Have reported then to Watchdog.
04/07/22 by Mark Rice
Good service would recommend
04/07/22 by Shelagh
Have been with you for years.
Great service, reliable and competitive
Keep up the good work
04/07/22 by Vince Mc
I have used this service abd been goodcand wonderful, and pn time to date have on issue
04/07/22 by Jyotin Patel
Terrible terrible terrible!!! Gave all correct measurements and weight of my parcel. I was quoted approximately £12 so I paid and the parcel was collected. A few days later parcel monkey took another £53 out of my bank account, without permission, claiming for addition costs. Totalling £65 for collection. They are now ignoring my emails, surprise surprise. DO NOT USE THIS COMPANY!!!
04/07/22 by Emma Jarratt
I always use Parcel Monkey when shipping to the USA. I love that you can track every shipment. 5 Stars for Parcel Monkey! Ive never had a problem.
04/07/22 by Cheryl
Parcel returned twice twice un delivered
04/07/22 by Customer
Good prices and fast delivery.5/5
04/07/22 by Customer
The parcel was quick to be collected and easy to arrange on line however I wasn’t in when the parcel was delivered and it was taken back to the post office instead of being left with neighbours or in a safe place. Getting it re delivered from the post office took another 4 days which was a bit annoying.
04/07/22 by Lynsey
very fast and professionnel
04/07/22 by Paul
Efficient and fast service from pick up to delivery. Will continue to use this excellent service.
04/07/22 by Josephine Mcmanus
I booked a 24 hour pick up and return and my parcel was picked up on time and it was delivered on time
03/07/22 by Julie
Great service. Just a couple of bits, the tracking link gives the wrong information and the last parcel took a bit longer than stated. However having said all that, i highly recommend Parcel Monkey. The choices are great and you can choose which ever suits your needs. I have used them many times now and never had a problem.
03/07/22 by Lynda Fold
Unfortunately it wasn’t a good experience, your driver didn’t bother to another courier from london and said no one was at home which was totally wrong, it seems that he just didn’t want to come upstairs to the flat to collect it as it’s an effort!!!! And we were waiting all day for him what a disgraceful attitude and dishonesty from your staff. That delayed my parcel 2 days. It only got moving next day when I tweet and Facebook posted .. manager of london depot didn’t bother to call when they told me he will call to sort it out ..I have been chasing otherwise it won’t happen.you stag even replied to my fb post saying to take my money back, very rude behaviour. I will never recommend or use you again…sorry. You have delayed my time and the guy at collection point for 2 days, until now didn’t even get an apology.. horrible customer service except for I think Julie the last person who I talked to who followed up and even called me back to inform the driver is on his way for collection.. kudos to her.
03/07/22 by Customer
Parcel monkey awesome so easy to use I would go anywhere else now thank you
03/07/22 by Neil
Delivery went well
03/07/22 by Customer
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