We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,612 reviews.
Hi as always, you do a fantastic job, you ever let me down, prices are great too, keep up the good work,...
25/07/22 by Susan Kay
SERVICE WAS ON TIME, WEBSITE WAS EASY TO NAVIGATE AND EASY TO MAKE AN ACCOUNT WITH.
25/07/22 by customer
Simple to use. No issues
25/07/22 by Jim Honywill
Fantastic fabulous every single time Ive used parcel monkey
25/07/22 by ian pleasant
Would recommend their services to anyone. Collection Was within the time frame as promised, driver very polite and parcel delivered on time frame as well. Big 5 jupiter stars from me.
25/07/22 by Tony
Not the greatest. My parcel is missing in transit somewhere……..however I’m told that this is still because of covid & the weather! 3-8 days was advertised delivery time, the parcel I sent did not complete its journey in this time & who knows when it will.
24/07/22 by Customer
Parcel sent overseas and took much longer than the 3-5 days purchased. You are only as good as the partners you work with, who regrettably did not update and respond to the person receiving the parcel
24/07/22 by Michael Seagrove
Arrived on time. A very heavy item that could easily be damaged if dropped arrived safely.
24/07/22 by Thor 828
Not good at all. I have paid for up to 6 days delivery service, its 18 days now and still hasn’t arrived !
24/07/22 by Maciej Fitzgerald
Not good at all, I have paid for up to 6 days delivery service, its 18 days and still hasnt arrived !
24/07/22 by Maciek Fitzgerald
All ok. As described.
24/07/22 by Mr Bowron
Cheapest rate, good service ????????
24/07/22 by Debbie
Great experience
24/07/22 by Francesco
The service is good as the carrier followed my instructions well during the process. I really appreciate the quality of service.
24/07/22 by Customer
Quick easy and reliable. Very competitive prices
23/07/22 by Martin Allan
Reasonable price. Parcels collected next working day and delivered early. Only niggle no contact number to alter delivery contact number etc.
23/07/22 by nniwsa
Left a bag on holiday very speedy service many thanks
23/07/22 by Jayne Mackelvie
Unfortunately my parcel was stolen during transit and they did not informed me about it. My parcel was valuable 1K £ They never respond to my email or my physical letter in theyre mail box. The police were struggle to find evidence due the fact they cover up the missing / stolen parcel. Be aware your parcel can be stolen / lost. They are parcel brokers so at the end they claim do not be responsible for anything. Ive took legal action but they never respond. Good luck
23/07/22 by Luca LND UK
Very good service. Driver collected from the door. Excellent
23/07/22 by Lorna
Good website,fast supply of documentation and excellent tracking via PM account. Oddly at no time did ParcelForce recognise the tracking ref irrespective of which letters/numbers were omitted. The price was competitive but compensation issues do concern me so 9/10
23/07/22 by MARTIN
And another seem less delivery.
Just wish the customs form returned to the way it was, it loses all the added lines.
22/07/22 by Rob
it was my first time to send a package through couriers and I was afraid that it would go where it needed to go, and you did it, my package went where it needed to go and very quickly! thank you!
22/07/22 by Customer
This company is a fraud … they have good shipping rates but without your permission they collect your credit card details and a month after the item been delivered they charge additional payments, saying the size or height was different … a SCAM … have to involve credit card dispute and change CC to stop future charges … avoid
22/07/22 by Traveler
I have used Parcel Monkey many times now and find it easy to use & great value.
22/07/22 by Jon Page
Good Service
22/07/22 by customer
No help at all. Currier didnt collect, paid for next day service. Contacted them and said it wouldnt be till after the weekend. So i spoke to the parcel company directly and managed to sort out the collection. Very poor service wont use again.
22/07/22 by Stephen
GREAT SERVICE!
22/07/22 by Customer
Easy to do. No problems. Parcel picked up on time. Would use again.
22/07/22 by Jackie
Easy to compare rates, pick the best deal and order. Email within minutes with all labels. Pick up on day chosen. Top job.
22/07/22 by Mal Durney
Took a few days but arrived safely from scotland to republic Ireland.
22/07/22 by Shona
Easy to use and simple comparison and booking process. Would definitely use again.
21/07/22 by S. Duncan
most of the reviews are fake. Terrible company do not use them
21/07/22 by IR
Very impressive. Everything was so easy and straight forward
21/07/22 by Janet Spice
One word excellent ????
21/07/22 by Mr James Mitchell
Everything went like clockwork from collection to delivery. So easy to track inbetween too. Plus got the name of the person who signed for it. Would highly recommend and would certainty use them again.
21/07/22 by Carol
faceless company too busy virtue signalling about planting trees while providing no customer service phoneline and explanations. Comunication betweek PM and UPS non existant and have not a clue where the parcel i sent nearly 2 months ago is ? A monkey could do a better job than this company
21/07/22 by Dicky
Great service
21/07/22 by MR G
Parcel still hasnt turned up!
21/07/22 by verity peet
I’ve used Parcel Monkey on and off for about 7 years, first time I used them they managed to stop an international sale scam we’d somehow got involved in. I’ve been loyal to them ever since. Always good.
21/07/22 by Pam
Very good service
20/07/22 by Customer
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