We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,612 reviews.
Parcels collected Thursday and delivered to recepiant in Canada 6 days later. Excellent service.
20/07/22 by Customer
Was told the parcel would arrive in 3 days and it is now 6 (not counting the wk end) and still nothing. So the delivery time needs to be updated
20/07/22 by Sophie
Easy website, straight forward parcel booking, very reasonable posting price. Delivered to its destination in USA quickly and efficiently. Have used Parcel Monkey before and its my go to parcel service every time now. Definitely recommend.
20/07/22 by Rosemary Nicholls
First class service
20/07/22 by Keith
I paid for next day, collected friday but not delivered till monday.
20/07/22 by Mrs Walker
Website easy to use and always use parcel
Monkey if sending a large box! Never had a problem.
Only issue - can’t depend on the courier company to get there on the advertised time. Parcel force 48 hour took 5 days to arrive….
20/07/22 by Nina
Excellent as always, a great comparison website that offers more options than even the couriers main websites. Well Done!
20/07/22 by BC
I have been waiting approx 2 weeks for a response from these guys to tell me something about my package. I sent a package and I still do not know if it will be delivered or returned to me... 14 days after sending it and i still do not know!! I question for an update literally twice a day, every morning and every evening, all I am told is theyre waiting for an update from the courier. 14 days they have had my package and that is all I am told twice a day. Theyre are not very reassuring, they tell me theyre providing the best service they can but it feels like everyday im trying to get blood from stone. Parcel Monkey offer a rubbish service, an abysmal service. Everything is fine when you book a collection and pay for delivery but when something goes wrong or you need any sort of help theyre utterly useless. A 3 year old child is more helpful then these guys, if child will actually try to help you and if he/she cannot they would ask for support. With these youre constantly waiting for a response from the courier, it is a lame and generic response to fob you off. Waiting 14 days from when the package was collected and still being told theyre waiting for a response from the courier is a joke, this morning I was told they may escalate this to a manager. This is absolutely shocking as I have been asking at least twice a day and after all this time is may be escalated to a manager. I dont see why these guys dont see a unhappy customer much much sooner
20/07/22 by A Customer
Wouldn’t use any other company
20/07/22 by Susan Davey
the site was simple and uncomplicated to use
19/07/22 by jasmin
Quick delivery easy process
19/07/22 by Customer
My go-to parcel delivery solution finder.
I have used PM a few times now and it has become my go-to parcel delivery solution finder. Totally recommend them.
19/07/22 by A Rashid
The collections are unreliable and you have to wait until 6pm to report that your parcel has not been collected. Poor customer service
19/07/22 by customer
Stress free, everything went as you said it would---labels/collection from me /delivery. Thank you very much. Recommended.
19/07/22 by Roger Fletcher
Fairly priced service. Smooth and simple booking process. No small fonts no hidden extras thats what we like!
19/07/22 by Matt
easy to use, costs reasonable
19/07/22 by B Wiiliams
Very good service , great value too
19/07/22 by Mick roche
Great and easy to use
19/07/22 by Richard
So easy to do delivers in the time period specified thankyou
19/07/22 by MARGARET OTWAY
Service to Germany much faster than when I have used the Post Office
19/07/22 by Jane Booth
The website is easy to follow and after dropping at the post office parcel returned and cleared.
19/07/22 by Sybil Robinson
Very good service indeed. Documents were received very quickly and parcel presented to the post office was received with no issues. Parcel shipped to the USA within the stated time.
The service gave everything that was expected at an unbeatable price.
I would highly recommend and will be using this service in future as my current courier service could not match these services or prices.
19/07/22 by Mark Shelton
When we booked with you it said 3 to 5 days for delivery. 7 days on and the tracking is saying that it is still in the UK and and not left for Europe yet. If things are taking longer to get into Europe due to Brexit you should state that so we know the score.
19/07/22 by Customer
Great service and offer good prices..
19/07/22 by alistair lovelock
Im very satisfyed .
19/07/22 by Cruz
Super fast pick and delivery
19/07/22 by Pri
Great experience great deal
18/07/22 by Mr Gary Bone
Very good service, I cant complain. My package got to the destination on time
18/07/22 by Gbubemi
I have always used this company to post UK - USA and always get the best service. I will continue to use thank you parcel monkey ????
18/07/22 by Caz
Very efficient and reasonable
would use again
18/07/22 by Customer
Superb service reasonable price
18/07/22 by Mr lucas smith
Very good service and excellent customer care
18/07/22 by Shelagh
Bike delivered no hassle. Will use again.
18/07/22 by Luke Cole
Quoted 3-4 days for UPS international, Once I paid it says 14 days. No replies from ParcelMonkey. I would imagine it’s a bug on their site , they probably used the UK shipping time but I was shipping internationally. Urgent package , I would have been happy to pay more money for guaranteed 3-4 days delivery. Terrible company, use UPS or something directly at least their website isn’t buggy.
18/07/22 by Daniel Cooke
used quite a few times and never had any issues with them, all collect it and it arrives on time. Good to be able to choose which option suits you and very easy system to use. As a company the only thing I would change would be if it could be a account, but not just a card. Just for less hassle on our side. thanks
18/07/22 by Karen
Brilliant! Excellent service.
18/07/22 by Amanda Smith
Great service
18/07/22 by customer
Excellent service, fast and efficient.
17/07/22 by David.
Parcelforce 48. Took parcel to post office. Very fast - delivered next day. No issues.
17/07/22 by Customer
Speed of delivery was fine but didn’t get any tracking details through ..
17/07/22 by Simon
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