We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,357 reviews.
Excellent service,from uk to Qatar in 4 days
22/06/22 by Paul Bardini
Received the package spot Ontime, pick-up 15 June Uk and received on 18 June in Paris.
Super fast! Happy with the excellent service..
22/06/22 by Michael D
Dear Sir /Madam , I am writing to make an inquiry regarding my delivery of a hand luggage. It was collected last Monday13/06/22 ( include date here ) , also , as per your online system , it should deliver to my place last Thursday 16/06/22( date ) . But I have not received it yet . I have mentioned the reference number and everything below . ......... I am so disappointed about the delay in getting my stuff and feel scared , because there were my graduation attire, my wifes dresses and some other important things. I am expected to have my graduation after this week . Therefore , I am urgently looking for those stuff. Could you please kindly give me an update regarding this inquiry ? I trust your service and that is why I have chosen you to get the service. Still I am having a positive hope on this . Please be kind enough to give me a solution and update as soon as possible . I am looking forward to hearing from you soon. Thank you . Regards, P. Kavish K. Sarathchandra
22/06/22 by Parcel was not delivered
No issues, professional. :)
21/06/22 by Customer
All of the information about delivery and notes on where to deliver were not passed onto Parcel Force, so a failed delivery was flagged due to missing info which I had input to Parcel Monkey, this is not reflected on the label. Therefore the extra money I paid for the Saturday delivery was redundant. I would be grateful if a representative could contact me about this as I have been unsuccessful in getting through to someone who can assist.
21/06/22 by Amy
as usual - very easy to use and prompt
21/06/22 by customer
A great result. The item was exported within a day.
A service that is highly competitive on cost and never fails to deliver even with testing times ever since leaving the EU
21/06/22 by Nick Fairs
Quick and user friendly... recommended
21/06/22 by Syd Mann
Arrived last qnd tracking didnt work. I bit disappointed to be honest
21/06/22 by Lisa
Easy to use, delivered 10+ parcels and not had a problem yet, very easy to check tracking and print labels etc.
21/06/22 by Ser Group UK
Six working days from despatch to arrival. Very good.
21/06/22 by David Sullivan
Three times I tried to make payment and your system was not working! Your system did not record my entries! Very disappointed as I wasted a lot of time
21/06/22 by Customer
Excellent service.
21/06/22 by Customer
Excellent service
21/06/22 by Mr Berman
Good service and cheap
21/06/22 by Customer
Very reliable, arrived on time but this time item was damaged
21/06/22 by John
My parcel has still not arrived after one month. It was a 3-7 days delivery which I paid for. There is no customer service to contact. It went via parcelforce who are also not responsible even though handling my parcel, as it was booked through parcel monkey. Avoid this route!!
21/06/22 by Liminal Flow
Easy to use, gives more than one carrier to choose from.
21/06/22 by Arthur Rowden
Very disappointed, I will never recommend parcel monkey or use it again, I sent out a parcel on 9th of June, up to this date 22nd of June the parcel is still not delivered, the only advice I get from customer support is to keep tracking! Its really a disgrace to be the money and get extremely poor service in return.
21/06/22 by Nihal Mohammed
All correspondence was good, pick up and drop off superb.
20/06/22 by CAROLYN
Megan was brilliant very helpful and very patient.
20/06/22 by Amar
Straight forward to use.
20/06/22 by Ali sharpe
Excellent service first time using it would recommend much better easy ,safe and quicker than Dpd ????????.Parcel monkey is the best
20/06/22 by Charmaine
Found me exactly what I needed quickly and efficiently, thanks.
20/06/22 by Customer
Quick and easy to use and understand
20/06/22 by Alan Clapson
We use Parcel Monkey regularl, the service is easy to use online.
20/06/22 by Anne Summers
Terrible service. They failed to another courier on 2 seperate occasions and Im now asking for my money back. Very disappointed.
20/06/22 by Dave Fennell
Professionally and well handled.
Also a better deal than the alternative parcel sending website.
Arrived on time.
Thanks.
20/06/22 by John Fitzgerald
As usual your staff were very pleasant and helpful. Delivery to the destination as arranged. I will use your company again and recommend to friends and family. Thank you.
20/06/22 by Customer
had to wait 3 more days for parcel as driver went to wrong address and said i was out , not happy ........
20/06/22 by Robert Platt
I use Parcel Monkey regular due to sending a lot of parcel uk and a broad. I have always found them a pleasure to deal with and so easy to compare all parcel prices. I go to them first for all my quotes. Always consistent and the site is easy to navigate. Will keep using as my go to for parcels. Highly recommend.
20/06/22 by Baylee Morgan
Never used this company before, but would definitely use again for sending parcels to the USA
20/06/22 by Anonymous
Dont trust - poor customer service - no phone number to contact. I arranged a collection but after 3 days the courier never showed - I was told each day that they would be coming the following day but nothing. I then requested a refund only to be told that the courier had actually picked the item up and delivered! Customer service has now gone quiet and not responding to me after I suggest they get a copy of the collection and delivery proof - they wont as they dont exist! No phone number to contact either.
20/06/22 by Paul Orange
Our Response: Hello,
Thank you for your review and apologies for all inconvenience caused. According to the emails exchanged on the Support Tool of Parcel Monkey, please note that your request has been processed and you have been advised of the situation.
Kind regards,
Parcel Monkey Team
Excellent Service - Had an issue with customer order and Parcelmonkeys response very quick and professional!!
20/06/22 by Stephen McDermott
Very good price would recommend
19/06/22 by customer
Easy to use price is right and tracking easy
19/06/22 by Mick
Easy to use and recommended
19/06/22 by Cathy Hingston
First off they sent no labels, I emailed them and they said they would send them, that never happened either. Poor experience go somewhere else
19/06/22 by Joe Blackman
Really Good. Cheap an quick.
19/06/22 by Customer
Very good very swift very happy customer :)
Best parcel delivery comparison site there is!
19/06/22 by Isti
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