We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,612 reviews.
Parcel Monkey worked out really well for me, sending a present internationally was uncomplicated and straightforward. I would certainly use again.
17/07/22 by Customer
Best carrier for large packages
17/07/22 by michael robinson
The parcel was sent to the wrong delivery point and an additional charge of £80.00 was made for "Import Tax". Strang really as it was clearly marked as personal property. Not impressed in the slightest by the apparent slight of hand once money has been paid for the delivery.
17/07/22 by Tony Conner
Excellent service.
Packaged arrived within timescales
17/07/22 by Rob Crew
Great service - easy to compare and I found a good price. The package was picked up the next day from our house
16/07/22 by nikki
The service is very easy to use and really convenient. Not only you can compare different companies, but also different services from each company, and select the one that fits your needs. The whole booking is done from the same website and they keep you up to date with everything you need to have (label) and know (tracker number).
16/07/22 by Allyenna De Lioncourt
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16/07/22 by Mr M
Good prices ,great service …
16/07/22 by William R Johns
Excellent service brilliant price will defo continue to use
16/07/22 by Paul Steward
24 hour Parcelforce turned into a 4 day saga. Royal Mail collection, passed to the wrong company.
16/07/22 by Customer
Wonderful service once worked out the web site the postage went smoothly and delivered in a timely manner.
15/07/22 by Jackie
Easy to use website
15/07/22 by jeremy holland
Easy to organise and drop off. Great communication and safe delivery to my niece. Thanks
15/07/22 by Terry Buckingham
All the service of the chosen courier (in my case Parcelforce), but at less cost!
15/07/22 by David Miller
Very easy and fast site to work with. 5⭐️
15/07/22 by Customer
My parcel has arrived and they are telling to pay customs on the parcel which is ridiculous as the bag contains only clothes and 2 pair of shoes.
15/07/22 by Customer
Easy, fast and convenient. Accessible pricing
15/07/22 by Alexandre Scolari
Good work enjoy to work with you
14/07/22 by ALTAF MASTER
Ive used Parcel Monkey for the first time and found it easy and reliable. I had to ship a 27kg parcel from Manchester to Southampton and chose Parcelforce 24
If it hadnt been for Parcel Monkey I would have haf any idea if my parcel had arrived. Parcelforce tracking was woeful but the tracking provided from Parcel Monkey worked perfectly. Definitely will use them again.
14/07/22 by Gary Stockport
Horrible experience. I shipped out a package from USA in May, it has now been over 2 months, I still havent gotten it. Their tracking info shows it has arrived London airport in May, no more update since. The customer service gives no service. Over $500 worth of a package.... Should have never used this company.
14/07/22 by Milla C
Easy to use, got the best value for money for my delivery and would definitely use again.
14/07/22 by Megmerillies
Yeah, parcel monkey is pretty useless in terms of customer service. I needed to send a package from the UK to the US. The package was supposed to be delivered to my home but was instead delivered to a depot to be picked up. In addition to that, the parcel company and parcel monkey never notified me the package was ready for pickup. After two weeks of no updates, I reached out to parcel monkey who said I needed to reach out to the parcel company. The parcel company then said they couldn’t speak to me and that parcel monkey needed to contact them. After a month and a half of useless responses from parcel monkey, the package was redelivered to the UK (where I’ve moved from) and the place where it’s being stored will throw it out on July 15th (it’s the 13th!!). Parcel monkey just seemed to tell me to bugger off, ignored all my escalations and this situation and said yesterday that I need to book a new order. They lacked a sense of urgency and competence and failed to answer a single question or address my concerns. They were honestly useless as a third party, charged an arm and a leg for their services and neglected to offer to reship the item from the UK. I am currently fighting the charges to my credit card for the item. I’ll also try and claim the insurance once the package is thrown out on July 15th and I will NEVER EVER use parcel monkey again…… hours of my life were wasted dealing with this company
14/07/22 by An Aggravated Person
seamless from end to end
14/07/22 by paul wiggan
Wanted to have a 4kg e-bike motor transported from Sheffield to Hampshire, and chose Parcelmonkey. Took package to collection point at Morrisons on Wednesday afternoon and had confirmation of delivery on Thursday afternoon. All very easy and fuss-free.
14/07/22 by KS Sheffield
The item transported was heavy and valuable. I took the precaution of full insurance. It was collected promptly and arrived remarkably and impressively quickly.
14/07/22 by G. Wildebeest
Fast and easy!!
14/07/22 by Customer
Excellent service
13/07/22 by Mr Berman
The LIVE CHAT is not working, I have had no response from 3 messages I sent amd my parcel is missing or being held at Heathrow? M J Tickner 07909 947 912 Tracking No PM10693083 The service you have booked is Europe by road.
13/07/22 by Customer
Have used Parcel Monkey on several occasions. Found them to be easy to use, and saves a lot of money. In this day and age you have to save money where you can
13/07/22 by Customer
Absolutely useless. Zero stars if I could. I sent a parcel via parcelmonkey, overseas. The courier was parcelforce and the price was cheaper then booking it directly. The parcel contained a vintage radio, no batteries, and not on the prohibited items list. Ive sent vintage radios abroad before without issue. For some reason parcelforce refused to transport it on the plane and returned it to me. Parcelmonkey refuses to refund me the cost of delivery as the "parcel was collected". Parcelforce wouldnt engage with me directly as I commissioned their service via parcelmonkey. So please be aware, parcelmonkey only assume responsibility for collection of your parcel, not for delivery. Whats a shame. Do yourself a favour and use another courier instead.
13/07/22 by Gabriel Schembri
Very easy and efficient service
13/07/22 by Customer
Pleased with Parcel Monkey, told delivery would be seven days, delivered in five. Daughter delighted.
Thank you.
13/07/22 by Ann
Excellent service, the courier offered to print another copy of the customs form at the office. The fragile parcel was delivered from UK to USA in 2 days in perfect condition.
13/07/22 by j reynolds
Delivery time stated 3-4 days No ! Parcel collected 1/7/22 and as at 13/7/22 not yet delivered. Parcel 1m long so hard to lose ! UK to Spain so no doubt Spanish end to blame
13/07/22 by Mr Gary Fawcett
Excellent , fast delivery, very good value for money
12/07/22 by Anita Simpson
Quick and reliable. Very happy
12/07/22 by Customer
I wanted to send a large parcel for an item I had sold. It wasnt heavy just large and parcel monkey has a great step by step guide to find the right choice for my needs. Prices were quoted and in this instance I chose parcelforce 48 to be dropped off at any post office for collection, printed address labels were attached, easy as pie
12/07/22 by Mr Bryan Stacey
Great service, prices and very easy to book.
12/07/22 by Ian Fenwick
Excellent as usual - collected on time and delivered super fast as usual.
12/07/22 by customer
Excellent as usual. Deliveries collected on time and delivered as planned.
12/07/22 by customer
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