We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,357 reviews.
DO NOT USE!!! Use a more reliable and genuine service. Like another courier. Parcel monkey took £52 more out my account for £10 delivery. They will just take money from your account and theres nothing you can do. Even if you are overdrawn. There is no customer service. Please avoid at all costs.
31/05/22 by Ross McMahon
Dogs todgers
31/05/22 by Customer John H
Good service
30/05/22 by Mark Rose
I used this to book a courier - because I used Parcelmonkey I got a free collection from the courier which was perfect and saved me having to drop it off. All for less money.
30/05/22 by Elisa Trueman
Always use parcel monkey for sending parcels to family in new Zealand. Never had an issue yet! Always the cheapest price available too!
30/05/22 by Customer
Received on time and in good condition also no additional oversized charges !! Will use again
30/05/22 by Paul Steward
Too many times now my express24 parcels have sat for 4 or 5 days on the post office floor waiting for collection. When I contact Parcel Monkey they dont care and do zero to help.
30/05/22 by John King
excellent , quick pick up and delivery , great price
30/05/22 by MARK SMITH
Confirmation said parcel would be collected on an certain day and it wasn’t. Zero communication or explanation from Parcel Monkey.
30/05/22 by jodi
have used parcel monkey several times and they offer a very good price and delivery is first class
30/05/22 by Mrs Valerie Smith.
laptop was collected and delivered swiftly and on schedule. no complaints, would use again!
30/05/22 by Customer
Very good service. Needed to book a same day collection with next day delivery. All went very smoothly. Price was good. Will use again.
30/05/22 by PETER
Do not use this company! They returned my parcel for no reason. On the system it looks like my parcel is now in the States at the wrong location but it isn’t it’s back at my address in London. They then charged me for another persons parcel because the dimensions did not match mine. No one is helping me I keep being passed around. I have now been changed over £120 and the parcel is still at my house!
30/05/22 by Anna
So easy, just need dimensions and weight of parcel and off it goes.
30/05/22 by Mr P
VERY LITTLE CUSTOMER SERVICE WHEN THINGS GO WRONG, YOU ARE REQUIRED TO PROVIDE THE INSIDE OF A DUCKS BACKSIDE BEFORE THEY ACCEPT RESPONSIBILITY. THEY PROTECT THE COUREIR BEFORE THE CUSTOMER.
30/05/22 by Customer
Great Service,Reliable.Highly recommend
30/05/22 by kate
very fast and trusted delievery
29/05/22 by Customer
Very cheap and reliable, well recommended
29/05/22 by abdou mant
First time I have used Parcel Monkey to send a package. It was a large, bulky item. Everything worked very well.
29/05/22 by Ray
Webpage easy to use, for Sending a Parcel to Canada from UK. Parcel Monkey found best price and made completing the customs documents easy and all printable. The parcel arrived on time ????
29/05/22 by Andrew Baker
Second time I’ve used parcel monkey and I will always use them now, easy to compare courier services and charges and they send you all the paperwork to print. Simple
28/05/22 by Julie Page
First class service
28/05/22 by Customer
The overall service is good and shipment on time but except a problem to find the item code and print the customs doc. label.
28/05/22 by Eva
No problem great service ,could track the parcel from home to Canada.
28/05/22 by Denisewibberley
Easy to use no issues with parcel monkey at all
28/05/22 by Krump
Another A*service
28/05/22 by CustomerAnn
Very good delivered on time and collected on time , give Is you time they collected
28/05/22 by Customer
Problem trying to leave parcel at pick up point. Dont accept parcels anymore
28/05/22 by Julie Mclean
very poor stayed in all day ,said they could not pick up the parcel as no one was in they never came had to take the parcel myself to parcel force in deeside. 20 pounds ripoff. the parcel was in front porch insde door open a big parcel..in clear view. no card or any notification just a 3 word email NO ONE IN what about refund
27/05/22 by frank moran
Took £52 charge from my debit card for over size parcel which definitely was well within their own size and weight limit
27/05/22 by Jill
Arrived in perfect condition. Thank you to the delivery person.
27/05/22 by DARREN SMITH
Really easy process to use from start to finish
27/05/22 by Lee Russell
Site easy to navigate for quote for multiple package delivery - reasonable price.
Delivered to client in timely fashion.
27/05/22 by Customer
Brilliant - this is the second day the guy has picked up a really large parcel from me and he did so with a smile on his face! The price was competitive - in fact, cant beat parcel monkey for finding the best price. Ive had others quote me much more - and the service is always brilliant - in fact, havent had a problem yet in ten years of trading with ebay - wish I could say the same about other platforms. Thanks parcel monkey! Good job.
27/05/22 by Samantha Cox
Recommend service
27/05/22 by MR G
Booked a parcel with DPD to be delivered, parcel was collected and never delivered, parcelmonkey now won’t open a claim as my customer can’t supply photos of something he never received
27/05/22 by Bruce
Item arrive damaged in March 2022 .. insured delivery.. item not on exclusion list .. raised claim … now we are in May still waiting to here..shocking overall customer service, slow to respond.. looking to try an escalate compliant. Avoid !!!!!
27/05/22 by Mr and Mrs Bacchus
I always use Parcel Monkey when posting parcels to my son in Canada. They are, by far, the best prices around. The website is easy to navigate and I particularly appreciate the ease of tracking the parcel’s progress. Highly recommend
27/05/22 by Christine
Been battling nearly 8 weeks with this company same reply sorry for inconvenience cause we are looking into the matter . Finally I get this one which really is hilarious Hi ***** Hope you are fine. As per courier: This parcel was not found in our Hub or PARC . I have now requested for the dispatch manifest so I can raise an investigation with the EMS team . I apologised for the inconvenience caused . . Please be advised that we can only accommodate your request for a refund once the parcel has been delivered. ******** This battle with them has been ongoing since MARCH its lost how can you refund when a lost item is delivered!!!
27/05/22 by Amanda
My parcel has arrived broken down I’ll never use this company again
27/05/22 by Abdelattif OTMANE
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