We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,357 reviews.
Parcel arrived on time.
19/06/22 by Customer
Great service. Recommend to use it.
19/06/22 by Mr Syed
Great service
19/06/22 by Rosey
Excellent service with no problems at all.
19/06/22 by Ged Fitzgerald
Excellent service.highly recomended
19/06/22 by Mr Graham Preece
Parcel monkey and good efficient, the courier Parcelforce 48 roughly handled the parcel, the clock well packed with care and experience was so damaged I reinbursed the buyer the full amount of purchase price
18/06/22 by Tony Edwards
Delivered a set of chairs - all arrived on time and in good order. Thanks to Parcel Monkey we were able to find a competitive price and delivery slot for the shipment.
18/06/22 by Szymon Klappetek
Excellent service and good choices
18/06/22 by Customer
AVOID at all cost. They lose packages and do not follow up, zero customer service and terrible attitude throughout their staff. It took me 8 months to get a response for my missing parcel thanks to the Police Force, to this day Parcel Monkey have not responded further nor care. AVOID!
18/06/22 by Les Hemstock
Consider ParcelMonkey an excellent courier comparison website.
18/06/22 by Gadge Guru
A very fast and efficient courier service, many thanks
18/06/22 by Roland
Have used Parcel Monkey a few times and find it very easy to use, good pricing and good selection of shipping options.
18/06/22 by Customer
Almost eight weeks not still not reveived
18/06/22 by Customer
Excellent service delivered on time
18/06/22 by MARGARET OTWAY
I sent a package to france. It arrived safely, though a bit later then expected, but I think its due to borders controls. Very efficient. And very good price. Recommend
18/06/22 by Anastassia Doubovskaya
First time I’ve used parcel monkey and it was more or less straight forward. It was a bit faffy having to weigh and measure the parcels but I can understand why it needs doing.
I would definitely use parcel monkey again in the future should the need arise.
18/06/22 by KA
Great - cant fault at all. Client happy.
17/06/22 by Mark
Excellent as always
17/06/22 by Rosey
Posted something to EU, parcelmonkey charged extra without consent, failed to provide any evidence or proof of why they overcharged and on what grounds. Delivered significantly later than promised. Very unprofessional customer support and handling of complaints.
17/06/22 by Vladimir Ka
I always use Parcel Monkey, they are cheap, reliable and there customer service is very helpful. Also they plant a tree on every order so I am helping the planet at the same time
17/06/22 by SI
The selection page was relatively straight forward - I was able to select the cheapest option for my level of service and the item was delivered to the other side of the world in a week. The customs formalities were a bit of a pain, guess thats going to be the name of the game post Brexit.
17/06/22 by David Wilson
I’ve yet to hear anything regarding my parcel, the holder of the item has confirmed it has been picked up but it’s 4 days over the expected delivery date and I’m yet to get confirmation from the courier or any information.
17/06/22 by Customer
Tried to contact customer service using the live chat function, saw 13+ support online but not a single one answered my questions. Everything left on read. is this some kind of weird tinder conversation? Im trying to resolve an issue, not flirt with you. unbelievable. Edit: finally hear back from them after 2 hours. no mentioning the slow response but managed to resolve my issue.
17/06/22 by James Song
I have previously used Parcel Monkey for two packages to be sent to Hong Kong. This is the 3rd time I am using Parcel Monkey.
Randomly chosen after a search on the Internet, I think I made the right choice. They are transparent with the pricing system. No nasty surprises. The packages I have sent so far arrived within the promised time frame and in good condition and order. It might mean a tiny bit more work but I can recycle my packaging and the cost savings compared to other big names is worth it.
I have recommended Parcel Monkey to other friends as well.
17/06/22 by Mrs P
2nd time using Parcel Monkey. Everything went smoothly and arrived on time. No damage or loss. Will use again.
16/06/22 by CATHERINE MCALEER
Excellent. Heavy and large parcel (2.6kg) sent to France. Parcel Monkey found good price and provided printable address label and customs documents. Proof of the pudding, recipient got the parcel (tres rapide) and is very happy !! Will use again.
16/06/22 by Mark Irvine
Great service.
Quick and convenient.
16/06/22 by Customer
I sent the box to London . It’s arrived in such terrible state , like it’s been played football with , terrible ,the box is falling apart .
16/06/22 by Luiza
Parcel delivered next day.
16/06/22 by Debbie A
Excellent as usual, my !st choice to send parcels.Great low cost for extended liabiltyif you are sending items over £60(.Under £60 free).Good choice of couriers.
16/06/22 by kate
My parcel arrived at its destination badly damaged. Therefore it was returned to me. I have asked for compensation for my loss.
16/06/22 by susan
Its a great service,especially the live chat help. Great choice of couriers too. Would use again
16/06/22 by John Rowan
Great website that pulls together quotes for parcel shipping. Fast and easy to use.
16/06/22 by Customer
Never had an issue. Always had a good price. Website is easy to use. Cant think of anything I would do to improve. The label gets generated and gets sent pretty quickly considering its a 3rd party company. Ill keep coming back for sure.
16/06/22 by Jon
Good and effective
15/06/22 by Xo
Delivered a heavy parcel to Northern Ireland at a good price and without problems.
15/06/22 by JB
Excellent service!
15/06/22 by Customer
Very straightforward. Did what it said on the tin . Fragile clock picked up and
safely delivered the next day as promised . 21/2 Kg package posted from one uk region to another at reasonable cost (£13)
15/06/22 by Customer
Excellent service
15/06/22 by Mr Berman
I found sending a parcel through Parcel Monkey was so easy and a very good price. The parcel was picked up from our house when expected and has arrived with no problems. I have used this service before and wouldn’t hesitate to recommend them.
15/06/22 by susan crane
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