We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,612 reviews.
Very good service. Great to receive comparative quotes.
12/07/22 by Katrina Sugden
Excellent as always
11/07/22 by Miss Lois Cordelia
Brilliant service everytime!
11/07/22 by Melanie de Grooth
Parcel arrived quickly and safely but the recipient was mistakenly told they needed to pay import duty (UK to Germany) . Thankfully this got sorted out eventually !
11/07/22 by Stroz
Really easy and efficient service. Very satisfied and grateful.
11/07/22 by Naomi Jaffa
Excellent service but should show prices with VAT included.
11/07/22 by Martin Wilkins
Parcel Monkey are really good - very straightforward and reliable and its easy to get updates and all required paperwork
11/07/22 by Customer
17kg parcel of engine parts sent from Yorkshire to Devon without any issues in 48hrs. This was despite me transposing the house number 24/42. Well done!
11/07/22 by Stephen Addy
Prompt service
11/07/22 by Gillian
good sevice easy to do
11/07/22 by graham woodman
Sent my parcel to the wrong address aren’t replying to my messages everything is automated and I’m not getting any answers now I am without my item and so is the buyer parcel should of been returned to me but they’ve sent it to somewhere in Portsmouth which is literally the other end of the country!
11/07/22 by Vicky Long
Quick and Easy
My go to place when I need to send a parcel - always been reliable and quick
11/07/22 by Customer
When I need to send parcel conveniently from my home then I call on these guys! Excellent service abd great value ????????
11/07/22 by Mrs Chadwick
Bang on the money regarding the time table. Will use again.
10/07/22 by Reg Morris
Parcel was collected on time. Cheaper than ups.
10/07/22 by Brian Bromley
Parcel took 7 days instead of 3-5, however delivered in good condition. Previous experiences with Parcel Monkey have all been very satisfactory
10/07/22 by Mr John Thompson
very pleased, quick efficient and kept informed throughout.
10/07/22 by Jill
i was happy with the service that you provided allowing me to send the parcel but 7 days later I am still waiting for my parcel to be delivered and I am not happy about that at all. I sent documents which needed to reach the recipient by 12th July as they are needed for an important appointment on the 14th. The parcel was dropped off on the 3rd July and tracking still indicates that they are being prepared for export and have not yet left the UK. I am furious. The appointment in the receiver country cannot be rescheduled and if they do not arrive on time a lot of money has been wasted. I chose Global priority as they stated it would arrive within 5 days, it has now been 7 and I am getting very anxious. I have no issue with Parcel Monkey for making the booking of the parcel but right now I am annoyed that my parcel s still in the UK according to the Parcelforce tracking information.
10/07/22 by ANGIE
Hidden charges not disclosed. I recently used Parcel Monkey to ship to the Republic of Ireland. The process on Parcel Monkeys website was quick and all went smoothly and was reasonably priced. However Ive just now been informed that in order for the parcel to be delivered, I will have to pay nearly 100 euro in customs charges. Had I known this I would not have used this service, so customs fees like this should be listed upfront, or at least inform customers there will be high customs fees
09/07/22 by maeve reynolds
A week later the parcel has not been collected, we are still awaiting collection via Courier after numerous phone calls.
09/07/22 by Customer
Parcel Monkey delivered exactly as they said and have apretty good tracking system. No complaints
09/07/22 by Hugh
Easy to book, collected on day stated and delivered on time
09/07/22 by R.Moments
Good website,dispatch docs provided quickly and comp price-all good. The downside is the poor customer service and the problems of compensation if the parcel is lost.
09/07/22 by MARTIN
Collected on time and safely delivered. Many thanks
09/07/22 by Hans
Easy to use, cheap prices ????????
09/07/22 by Adrian Fiedosiuk
book a 24 hour delivery take 4 days book a 7-8 day intl delivery after 90 days customer still not received Parcel monkey no help
09/07/22 by Bubby Aquila
Great service
09/07/22 by Neil Thompson
Reliable n managed to sort all and any issues that have ever happened so cant complain. Still best for price comparison unless anyone knows different.
Long term customer savings or rewards wouldnt go amiss mind. Even if we dont technically get aything for free. Ppl like to feel like they do. Your welcome.
09/07/22 by Director. lcl
Good price, this time I had to use support and I must say they did really well sorting out my problem l;ate into the night. A really good service, website easy to use, makes passing on items sold online a doddle.
09/07/22 by philcooke
Very fast and cheap service
08/07/22 by Customer
BOOKED COLLECTION WITH NEXT DAY DELIVERY, FAILED TO COLLECT FOR 2 DAYS, THEN ISSUED ANOTHER LABEL AND REBOOKED, ANOTHER 2 DAYS BEFORE COLLECTION, THEN DELAYED DELIVERY, NO REFUND NO COMPENSATION, USELESS
08/07/22 by Customer
They have the worst services. Driver never turn up and collect parcel. And they keep reschedule the parcel collection time (four times). Don’t use this company, it is a waste of time
08/07/22 by Ka
My parcels were a day late being collected from me, I was told that parcelforce attempted collection on the correct day but they denied it when I questioned them although when I tracked it, parcelforce had said that they couldn’t collect? I was available all day for my collection on Monday 4th July so I can 100% assure you that no one attempted collection! I had to wait until the next day, Tuesday 5th July for my parcels to be collected. Yourselves and the appointed courier need to better or more accurate communication?
08/07/22 by Customer
Great service & great prices!!!!!
08/07/22 by alistair lovelock
Collected and delivered on time
08/07/22 by j reynolds
Great service, competitively priced and easy to use.
08/07/22 by SB
Paid for 48hour service with parcel force,dropped parcel off on Thursday delivered finally on Tuesday after chasing up, excuse after excuse, Friday 24 hours, Saturday 24 hours, Monday 24hours , Tuesday 12 hours according to parcel monkeys that is 48 hours ??? I say white they said black, all Ill say is never again
08/07/22 by Denise Marshell
I am sure I paid for Saturday delivery .. I asked for it on the Thursday before, as 2nd July was my grandsons birthday. THe parcel was picked up mid afternoon on the friday and arrived at Parcelforce early on Saturday morning, but was not delivered until Monday, which of course was disappointing... I should probably not have used Parcelforce, but that was the service you recommended for that date.
07/07/22 by Judith
Hasn’t arrived
07/07/22 by Rachel Jasper
Collected my parcel and delivered it to me
07/07/22 by MIKE
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