We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,612 reviews.
Fab! Efficient service .very happy
07/07/22 by sarah
DO NOT USE THIS SERVICE!! I payed the correct postage cost for the size of my parcel but they still took another £52 out of my bank claiming that I underpaid. There is no way that the parcel was that much out and they didn’t even bother to reply to my query about this. Absolutely diabolical service! BEWARE!!!!!
07/07/22 by Charlotte
excellent service for posting heavy goods >25/30kg.
07/07/22 by BESTWICKS
Happy with the service and it saved me money.
Recieved updates on tracking.
07/07/22 by M Anderson
It would be much more helpful if you could give a collection time slot on the day rather than have customers waiting for hours on collection day. Otherwise an excellent service which got my package from the UK to Australia very quickly.
07/07/22 by Mr Dyer
The website is easy to use, and the tracking facility helpful, but I was not made aware that the recipient would have to go and collect and my parcel and it would not be delivered to them.
07/07/22 by Christina B
This website was really easy to use, and allowed me to be able to book online my own parcel, and upload my own label, print it off, and then just take it to the post office.
A big 5 stars for ease of use.
07/07/22 by Jason White
Ive used several times with no issues. this week they were put to the test when an item I sent off was returned damaged. Within a matter of hours they agreed with my point it view and resolved the issue perfectly! Exceptional customer service!
06/07/22 by Mike Hughes
They picked up the parcel I had to return. I was able to follow its progress on their app, then received an email that the company had received it. Great!
06/07/22 by Del
Easy form to fill in then good selection of prices and options to choose from. Parcel arrived a day earlier than expected
06/07/22 by L Reed
Easy to use web page. Parcel delivered as specified.
06/07/22 by Isobel
Always 1st class service.
06/07/22 by angus classic bikes
Good service. Took a larger parcel that other carriers would not. Delivered on time with no issues.
06/07/22 by Peter
Very good on time will defintrly use again
06/07/22 by NAHEED DAR
Still not had my parcel collected despite booking a date twice. Very disappointed.
06/07/22 by Customer
Excellent service throughout
06/07/22 by Brian Morse
No contact from courier company when they failed to collect parcel, had to contact myself
06/07/22 by Customer
Always use parcel monkey, reliable, great prices and very good tracking information
06/07/22 by Julie
Collected and delivered. Brilliant!
06/07/22 by Simon Johnson
Did what it said good service will use again
06/07/22 by Mrs christine woodman
Excellent service has always
Easy to use service
06/07/22 by a hartley
Whilst PM are not the couriers, and have no control over drivers, they are the ones we pay, and have the contract with. When things go wrong, they seem powerless to do anything apart from say sorry. No offers of refunds or alternative couriers. In my case DPD failed to find my house two days in a row, despite having dropped three deliveries off the week before and collecting a return. I ended up taking it to a local DPD drop off and have no idea if its still in the shop or on its way. I will be going direct next time and will be taking my business elwere.
05/07/22 by Nic Wood
I have had awful experiences of trying to send items to my son in Canada as the process has always been so complicated. However I can honestly say this was so much less stressful. It was easy to obtain the quotes. And once I selected the right service the instructions were clear and made easy to understand. The collection and delivery was prompt and my son was delighted to receive the package without any issues
05/07/22 by Deborah Burke
Easy to organise and parcel arrived on the day ????
05/07/22 by Shirley Smith
All good and easy to use
05/07/22 by david williams
Makes the job so easy. I use it every time.
05/07/22 by David Allman
parcel has still not arrived
05/07/22 by sheena cathcart
Very efficient service, would definitely use again.
05/07/22 by Dorothy
I use Parcel Monkey regularly. Sending via Parcelforce this way can sometimes be up to 40% chepaer than using Parcelforce directly. Glad I found this company.
05/07/22 by Richard Buckman
No problems and easy to use service.
05/07/22 by Nick Eley
Really nice driver collected at appointed time. Very informative re delivery
05/07/22 by Jennifer Hervey
Always deliver on time and price is very competitive. Thank you and keep up the great work.
05/07/22 by B Van Diemel
First experience of using this service. All was good and delivered in perfect condition and very timely in view that it went to the Channel Islands.
05/07/22 by John
Very efficient website. Labels are easy to print with clear packaging advice. Parcel was collected by a friendly driver and the recipient was notified that a parcel would be arriving. The parcel is destined for Australia and will take approximately a week. Hopefully it will arrive within the week.
05/07/22 by Paula Footman
Quick and easy to use, fast pickup and delivery, value for money
04/07/22 by Neil Walker
Usual fast and efficient service to Toronto. However as with my previous parcel a few weeks ago, the addressee was expected to pick up from a depot. In the past, delivery has always been direct and this is what I thought I was paying for. I understand that there was no failed attempted delivery.
04/07/22 by Pitpetch
Great parcel price
Insurance too high
04/07/22 by JP
Great reliable service .
04/07/22 by K Murphy
Great service never lets you down
04/07/22 by sally
My Stepfather forgot his glass on his return to Portugal so i used PM to send them to Lisbon. Everthing was in order with size weight and paperwork. Started getting emails fromn Courier in Portugese that customs wanted more paperwork which we did and then we get a bill for 213 euros. PM have done NOTHING to help and have washed their hands of the siuation. Have reported then to Watchdog.
04/07/22 by Mark Rice
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