We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,357 reviews.
Faultless easy transaction simple process booking online parcel picked up by parcel force delivered on schedule would definitely use again
15/06/22 by Mrs Campbell
Good service
15/06/22 by JohnReed
Great service, thanks...
15/06/22 by Achievements UK
Twice I have paid for them to pick up a parcel that amazon delivered to the wrong address twice they have just left it even though they knew I couldnt get labels printed totally useless
15/06/22 by Iain mcgrory
BEWARE OF THIS COMPANY. They will take your money and wont return it even if they lose your parcel.
15/06/22 by Vee
Send parcel (pallet) by their next day delivery option. Courier came to pickup pallet with small van, pallet not fit in to it, they reschedule for next day. Picked up and thats now 3 weeks and pallet did not reach destination. Courier telling me to speak to Parcel Monkey, Parcel Monkey since 2 weeks sending the same msg that they wait for response from the courier. I is 3 weeks now, tried to complain, been told to open new thread, 5 minutes after opening they delete it. Customer service non existing, they taking money for service they cant provide. I mange to contact courier, firs thing they said with smile, we put your pallet to skip! They found it 1h later.
15/06/22 by Jamie
Simple process and parcel tracking excellent.
15/06/22 by Bob M
Excellent service and very easy and great pricing.
15/06/22 by Gary Nokes
Good choice of carriers. Not this sites fault if the carrier then lets you down!
15/06/22 by David S
Good services
15/06/22 by LEFKO MIHAI
Neither parcel was critical to arrive next day & I expected a delay due to various rail strikes & Platinum Jubilee. Neither address London. Took 5 days. Would use again in a heartbeat. Great price & good service.
15/06/22 by Mrs D
ParcelMonkey is one of them companies which never fails and always provide an excellent service. I use them regularly, and can honestly say one of the most professional companies out there.
14/06/22 by Miklos Toth
Easy to use with a range of carriers picked up on time and delivered on time quoted
14/06/22 by Thomas Aitken
quick and easy to sort out and turned up when supposed too
Many thanks
14/06/22 by Stephen matthews
Easy to navigate site. Makes sending parcels a dawdle.
14/06/22 by Mr&Mrs Hall
Relatively easy site to navigate and options and prices are better than the others..
14/06/22 by KENT
Parcel Monkey provides an excellent service, from guidance in selecting the right carrier for me to offering the highest discounts available. And it doesnt stop there; the service is really good - on time from collection to delivery.
I wont be using any other carrier service from now on. Theyre simply the best!
14/06/22 by Peter Dowles, satisfied Custo
Parcel DIDNT REACH DESTINATION , been made to PAY RETURN , then returned DAMAGED ... claim declined ... Obviously the T&C are made for ONE SIDE GAIN only and anyway IMPOSSIBLE TO FIGHT AND WIN for customers . Theyre having a laugh even when you take them to court , as takes ages and huge amount of evidence work to get anywhere near a judge to check facts ! Sad but true :)
14/06/22 by Gabe V
Excellent service
14/06/22 by Angela Kennedy
Wonderful service delivered on the time
14/06/22 by Customer
Estimated time for delivery was 6-8 days. In total it was around 18, so parcel was 3 months later delivered back with missing items and some others crushed to powder. Customer support: Estimated time is not binding according to terms. Why the hell you advise people about some time when you dont give a damn what happens with it?
14/06/22 by Filip Jandus
Very pleased with this site, helped me send a parcel abroad ( USA) at a very good price, will use parcel monkey again
14/06/22 by Carole Holden
Very pleased with the information I was given, helped me send a parcel abroad (USA) which was s very good price
14/06/22 by Carole Holden
Very disappointed, bad service. Wont be using Parcel Monkey again.
13/06/22 by Sarah
Great service, delivered item safely, many thanks. A++++
13/06/22 by Dan Mayhew
Parcels picked up and delivered in time. Very good value. Would highly recommend.
13/06/22 by Helen Southwood
Effective and efficient service. Keeping me updated every step of the way. Very happy.
13/06/22 by Customer
Very good, highly recommend:)
13/06/22 by lam
Really good job
13/06/22 by Customer
Perfect service and a great quote.
13/06/22 by Gary Khan
This was recommended to me by an Amazon customer service rep. I had been struggling to arrange the return shipping of a lithium battery. With Parcel Money it was super easy and I will definitely use the service again.
13/06/22 by L BAKER
Great, easy to use and delivered on time!
13/06/22 by Customer
The website is very easy to navigate and get a quote. Booking is easy too. I always use this company as I receive a great service.
13/06/22 by Customer
This is great.
Easy way to buy return postage
13/06/22 by Atta Ul Noor Rajayki
Easy service to use.
Took 6 days to get to address in USA.
It would be nice to get a delivery confirmation email
13/06/22 by Vincent Reid
Excellent easy to use service
12/06/22 by Customer
No issues, regular tracking updates
12/06/22 by Michal Szlosek
Didnt really have any problems mainly due to the fact that the shop that I had to leave the parcel at was quite close. it was good that i had a number of options.
12/06/22 by Customer
I’m a bit disappointed - the price charged was very competitive but once again, on arrival in France, there was a customs duty to pay. I would rather pay the real cost at the beginning.
12/06/22 by Alison
The tracking is nonsense! On the day I dropped off my parcel at the local PO, the tracker says step 1 has been achieved ie On route to the hub but two days later, it says my parcel has been Collected from my local PO, having been apparently at the Bristol Depot and International Hub in the interim. Twelve days after drop-off my parcel still doesnt appear to have made it to step 2, let alone been Exported. Supposedly 6-7 days to delivery but even taking account of the Bank Holidays, theyve missed the target by a long distance.
12/06/22 by Rebecca
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